About TheraNest

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers.

TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms.

TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document s...


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Supported Operating System(s):

Web browser (OS agnostic)

726 Reviews of TheraNest

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(440)

440

4 stars

(210)

210

3 stars

(51)

51

2 stars

(14)

14

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 726 results

September 2019

User Profile Picture

Melissa from Christian Teen Therapy Online

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Pros

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Cons

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Reasons for Choosing TheraNest

TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Response from TheraNest

Replied September 2019

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

November 2019

User Profile Picture

Micheal Frances from Revolution Psychotherapy

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

November 2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them.

Pros

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Cons

Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Reasons for Choosing TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Reasons for Switching to TheraNest

Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Response from TheraNest

Replied November 2019

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

July 2021

Megan from Nest Counseling

Company Size: 1 employee

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2021

Great once you get the hang of it

Overall I liked theranest once I figured out how to use all the features

Pros

Theranest has amazing customer service. You can actually get someone on the phone if you have an issue.

Cons

I found it to be less intuitive than the other EHRs out there. It took a little longer to learn how to do everything.

Reasons for Choosing TheraNest

Wanted to use theranest as billing system

Reasons for Switching to TheraNest

Cost

July 2020

beth from Rabbit Hole Farm South, LLC

Company Size: 1 employee

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

July 2020

Don't do it!!

Pros

ease of use in terms of scheduling, billing etc. Clearly did not check out customer service.

Cons

The organization obviously does not have the infrastructure to be able to provide timely or useful customer service. It typically takes several days to a week before you hear back and then will likely have to schedule call for another week later. Customer service completely stinks. Other companies like Practice mate etc will answer phone calls and troubleshoot problems when it work for the customer, not when some technician can set up a call. Twice the time alotted for call hasn't been enough and we've needed to finsih call at another time.

Reasons for Switching to TheraNest

thought theranest would be easier and initially it was.

Response from TheraNest

Replied July 2020

Hi Beth, thank you for your feedback. We do offer different channels of support. While some customers prefer the option to set up a call between their client sessions, we do offer an alternative where you can call in at your convenience (1-800-867-8405; option 2 for support). Scheduled calls are a popular option and can sometimes book out several business days with our Insurance Billing Specialist. But if you have some general questions you are looking for a quick answer to we would recommend giving our 1-800 number a ring. A member of our Customer Happiness team will reach out to you to see how we can assist you further.

May 2021

Loren from Abounding Heart Counseling, PLLC

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

Good EHR that meets most of my needs

I have been with them since 2016 and have seen them continue to upgrade and change things to meet the needs of their customers. Not perfect yet so there is still a ways to go, but they do a good job overall.

Pros

I like that it is affordable and enables me to connect with phone, iPad or laptop fairly seamlessly and is easy to do most things I need for my counseling business.

Cons

I would like a better system for progress review and treatment planning and for great customization of notes and forms in general.

Reasons for Choosing TheraNest

At the time, they seemed to have the best options for the price.