Aha! vs Zoho Desk

Aha! has 354 reviews and a rating of 4.75 / 5 vs Zoho Desk which has 1643 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Aha!

Zoho Desk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.75 / 5 (354)

4.50 / 5 (1,643)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

Last Review Written

March 2, 2021

March 3, 2021

Pros/Cons

Pros
Ease of use. Very good user interface that requires little if any training or user guide. The product is able to be customized to our needs.
Lots of options to customise. Tech support is the best I've experienced, they reply instantly with the instructions I need to achieve what I'm trying to do. Haven't experienced any bugs whatsoever.

Cons
Not a con per se but it takes a while for a new user to understand all the rich features available in the platform.
Sometime the settings are confusing due to the way they are named and organised. Some of the names repeat but are for different things and it's easy to get lost in the navigation.

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Pros
It's really easy to use and with a great price.
This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

Cons
Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.
With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

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Pricing

Pricing Range

Product Demo & Screenshots

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Zoho Desk response time dashboard screenshot

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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