Viima vs Zoho Desk

Viima has 20 reviews and a rating of 4.80 / 5 vs Zoho Desk which has 1632 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Viima

Zoho Desk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.80 / 5 (20)

4.50 / 5 (1,632)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

Last Review Written

April 17, 2019

January 4, 2021

Pros/Cons

Pros
The gamification and visually appealing dashboard attracts the user engagement, which is paramount in successfully validating ideas in a corporate, or any environment.
Overall experience! Colorful, playful interface made the tool interesting to use and attracted users. Very user friendly and easy to use.

Cons
The basic version can't be modified that much; you can change the colours & add your logo & own texts but that's it. Then again it's enough for basic use.
It would be nice to be able to duplicate some boards, in order to work with multiple different teams without having to set up X boards with similar settings.

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Pros
It's really easy to use and with a great price.
This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

Cons
Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.
With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

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Pricing

Pricing Range

Product Demo & Screenshots

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Zoho Desk response time dashboard screenshot

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Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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