My organization uses AlertMedia to communicate efficiently in the event of an emergency. With our field teams spread out across the country, it is crucial to have a tool like AlertMedia as another digital and communication tool in our repertoire.

I like that you can mass communicate efficiently and effortlessly.

The automatic threat intelligence notification is in a different pricing tier, and I feel it should be offered in the base tier.

It has been a good experience. The responsiveness of our rep, [SENSITIVE CONTENT HIDDEN], has really made the difference.

It's an easy tool to use and I like the notification results information

I could use a face lift. Looks a bit dated. Some functionalities could offer more detailed or customized usage.

We have been able to establish a robust mass notification solution.

We found AlertMedia to be a flexible solution to our mass notification platform, where we needed to create specific messaging for distinct groups for high frequency messaging and reporting-- we were able to develop and implement the adequate solution with ease.

At times, there are many layers to look at and even though we can sort these out, the dashboard tends to get busy at times.

Ease of use, does not require significant training.

Event pages did not work for our population and the way we configured the system.

AM gave me several months free to try them out, then gave me a really good deal for the rest of the year. They've been patient with our user increases, our technical questions, and our implementation process. Everyone there has been supremely helpful and if they don't know an answer they get someone online to help. The customer service side of it has been phenomenal.

I've been using mass notification systems my entire career, and what I like most about Alert media is the ease of use, the simple interface, the customization, and the multiple paths to communicate. The Threat Map being a free service was a selling point to me, because other companies required us to pay a significant amount of money extra for that feature. My favorite feature though is the fact that I can see in real time what devices were unable to receive my messages. This lets me know the fidelity of my data, if someone may be in a place where their phone isn't working, or if I have to use alternate methods to contact that individual. That feature, the map, and the price were what made me choose AM.

I would say that API is a bit cumbersome at times, but other than that I have no complaints.

Very positive, a great help during our cyberattack

It is fairly easy to teach new staff how to send messages for their departments and easy to set up user groups.

Expensive, frequently have to remind staff how it is NOT to be used

I couldn't be happier with our overall experience with AlertMedia.

The ease of use for our team and how seamless the process was to get everything up and running.

The lack of creating multiple public pages.

Our company was looking for a solution that was a good value, easy to use, a great mobile app and something that had templates. AlertMedia delivers on all these areas.

The ability to communicate with our employees at the same time using text, phone and email options. The mobile app is easy to use and in case of emergency is critical to communicate with the whole company at the same time. The templates are easy to set up and would be essential if there is an emergency.

AlertMedia does not have any futures I don't like.

We occasionally have need to temporarily close due to power outages, etc. Many of our staff have long commutes into work from outlaying areas and this allows instant notification of any closures. We do not have a PA System or means for broad announcements, so our staff has come to depend on AlertMedia notifications for any important, timely messaging from the administration

I like the ability to communicate with all of our staff in a fast and efficient way, whether it be in the case of an emergency or building closure, etc.

Generally I can't think of any cons. I've been happy with the product, the customer service, etc.

Best in the Industry. Every time I reach out to Customer Service I receive a response immediately and more importantly a fix to whatever my issue is. AlertMedia must be killing the competition in leading the ‘response’ metrics.

Simple as 1-2-3. Login; select template; send notification.

Currently working with higher stakeholders. In my role I receive notifications for multiple hospitals. The way we currently have the templates setup when I receive a notification I don’t know what hospital (location) it is for. The template needs to ask automatically to select a campus prior to sending message and include it in the notification. Thank you.

Most importantly we can alert employees if our internet/servers are down. Prior to AlertMedia, we'd have to call them (not ideal) and couldn't use email (because the internet/server was down.) With AlertMedia: simple, single message (text to phone) and everyone is aware of the situation.

Super easy to set up and deploy to our employees. Really like being able to group employees by location, team, etc. Tool is easy to use, site is very navigable.

We haven't used it long enough for me to form an opinion about features I might like to see. So far there isn't anything I don't like about the software.

Health questionnaires are done daily, and it has been a pleasure working with [SENSITIVE CONTENT HIDDEN] to solve our needs.

AlertMedia was an under utilized platform prior to COVID. However, it had the capacity and capability to be used for much more. We found this platform to be an ideal messaging media to quickly have two-way communication in a variety of methods.

The only downside is the survey can only be a yes no answer format. It could be improved.

The experience with AlertMedia is amazing. Like I said it cuts my time in half to get a message to over 100 people in minutes.

The software is a great tool to use for my job. I dispatch over 100 trucks with this software it cuts my time in half. I would call everyone give them the orders and then have to text them the orders so it didn't get forgot now I send one text and it calls them also.

Everything I do with AlertMedia is perfect. There is nothing i would change.

Our overall experience with AlertMedia has been positive. They are receptive to new ideas/suggestions and responsive to our needs.

The software was easy to set up and integrate into our network. The ability to create dynamic groups minimizes the amount of maintenance that is necessary. There are a variety of permissions available within the software so responsibility for notification isn't limited to a small group.

The software has limitations on what unique fields it can use when integrating information from our HR system. The primary field is email (which we know can change) so it would be nice if it could key off associate ID, etc.

WIHD uses AlertMedia daily for COVID contact tracing and to get a bead on our employees. We do quarterly drills, to be sure we have captured everyone's information, and use the notification system for inclement weather situations, and building issues. It was easy to set up, the support was, and is, incredible and ongoing....it was really painless!

AlertMedia is easy to setup and use. The templates are incredibly helpful. It's simple, straightforward AND effective. The customer support is incredible!

The ability to schedule events was unavailable...until VERY recently and what a difference it made.

It has been good.

Threat intelligence and assessment combined with mass notifications is a game changer for our industry.

The inability to provide updated info to the threat intelTeam when you have first hand knowledge of an incident.

I have used AlertMedia a lot to notify staff about snow storms , power outages and on local shootings. It is a very quick way to communicate with our roughly 350 staff members.

I really like how we can setup different departments to send alerts. We can send to all 350 staff or select just nursing, marketing, facilities, ect. We can also send to all locations or just pick one or several of our locations at one time. I also like how we can tailor our message to an emergency like a power outage, snow storm, fire or just general information.

I currently have no suggestions for improvement. I like it just the way it is.

A blessing over and over

The quickness we can reach our employees in different states is crucial. We also love the engagement of getting responses.

not a thing! We have had an amazing and consistent experience for the last few years

Great value for the cost. A very robust solution to help our multi-site organization communicate more effectively with our employees.

Super easy to use with multiple templates provided. Easy to deploy with app. Great marketing materials provided by AlertMedia to help with deployment.

Software has everything that our organization could need. We ha e over 17 different locations and love the ability to create customized groups .

Over all it was easy and we had no issues other than integration with workday and AD, but that was on our end, AlertMedia had the support that we needed, we just could seem to get all the sites to agree on one platform to sync all data.

The Software was very user friendly and the homepage looks very nice, the map is a nice touch and the listing of all the other potential threats is a nice thing to be aware of as well.

The templates were a little tricky at times as well as assigning admins to separate groups as well as the same groups.

First rate service and functionality, with continual upgrading of features.

It is very easy to navigate, intuitive, and scalable to apply to a variety of program and organizational needs. Reliable and adaptable to a variety of contexts for use so makes it easy to evolve with business needs.

No complaints, the features keep increasing which is great.

What I like most about this software is how easy it is to send out alerts to company wide or to department teams with the click of a few buttons. In the event of an emergency I feel confident that I will be notified quickly and effectively. This product was simple to integrate with our business and the support team is incredibly helpful anytime I have needed help.

I haven't found anything too difficult to use or understand.

Excellent overall experience for us at Jordan

We use alert media to keep all our employees informed at the same time. we have 800 employees in 2 different states NC and GA. We have daily safet focus topics that can inform all our employees with 1 touch of a button. We also keep our employees updated on market conditions and weather conditions. We have alot of employees that do not have computers since we are a lumber manufacture. Alertmedia has helped us improve our communication and give every employee the same message. John Coyle

Not sure we know how to use the complete software to help our company.

Alertmedia allows use to speak to the masses and respond accordingly when we believe we haven't reached a full cohort of employees. It's a critical part of our communications that has helped us to gain the trust of employees and the build the credibility we needed internally. The goal now is to use it far more to communicate our pressing communications needs.

Alertmedia is intuitive, captures real time key performance indicators, and provides all the functionalities we need in an emergency software. The layout is clean and the instructions are clear. It's hard to make a mistake. It's as if the systems was built to catch errors, allowing users to forge through during an emergency or crisis with ease.

There are no cons to report at this time.