All Jenesis Software Reviews
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Johnny
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Very good to work with. Constantly improving something that's already good.
I just put all this in a few pages back. So hey let's review. It makes keeping up with customers and their forms much easier.
PROSFunctional. The buttons aren't a mystery to find. I use this software daily at three locations. It has streamlined my procedures for keeping up with forms and files. If I get a call from an adjuster wanting a copy of forms all I have to do is pull up the name of the customer and efax it right out.
CONSLack of name recognition. I'm sure this won't last long. The only other downside is that it can be a little fussy with downloads. If everything doesn't match up you have to do a manual override. Good and bad in that.
Shanwa
Insurance, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Fantastic Insurance Management System
We are so grateful we put this into place well ahead of the pandemic! It allows us to work from anywhere and have the crucial answers we need quickly for our client requests. We also appreciate the continual improvements that we all benefit from on an ongoing basis.
PROSThis software is easy to use and helps us have the ability to quickly see what our clients need. Since we are an independent agency, we have multiple companies to coordinate. JenesisNow brings it all together in one place. We also appreciate customer service - emails, chat feature, phone calls..... they are always there to help when we need it.
CONSThere is a slight learning curve that can only improve from daily use even after certifying in the software system.
Reason for choosing Jenesis Software
Reviews; pricing structure for our newer agency needs; and the ability to grow with us into the future. We also really appreciated the customer service once we contacted Jenesis for a demo. [SENSITIVE CONTENT HIDDEN] is fantastic and helped us to know which system would be right for us. [SENSITIVE CONTENT HIDDEN] is still always there for us along with [SENSITIVE CONTENT HIDDEN] and others from the JenesisNow support system.
Reasons for switching to Jenesis Software
We loved Hubspot and many things about it - some that aren't available at JenNow still. But HS isn't specialized for insurance, so it was complicated to explain procedures and there was much more coordination. JenNow makes our daily tasks easy to implement, understand, and use.
Vendor Response
Wow, Shawna! Thank you so much for the awesome review! We appreciate it more than you know!
Replied December 2020
Miranda
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed August 2019
OK
its ok but I've used better
PROSI like that we can put detailed information in
CONSThat we can't email directly from it or how we have to go through 10 different steps just to put something in images.
Stephanie
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Satified Cutomer
Overall, we have been able to maintain our book of business through the easy storage of information for each of our customers, and being able view their information in real time.
PROSThis software offers an ease of information needed for our customer's all in one place. For example, forms such as Certificates of Insurance or Evidence of Property are available to be printed for each customer listed in the system as well as policy downloads that automatically update on a daily basis.
CONSIf the system could calculate the total loss ratio per insurance company that we write for, that would be amazing.
Reason for choosing Jenesis Software
Pricing was better with Jenesis for the amount of benefits being offered, and due to being a smaller business, it fit into the functions that are needed to run a successful business.
Michael
Insurance, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Why Jenesis won my AMS search
I love the platform, and Gia my trainer was awesome, very helpful and fun, we had a good time. You guys gave a great set up.
PROSThe functionality and ease of the platform along with the integrations of other software I use daily. Let's not forget the help and understanding of the Jenesis staff.
CONSI am looking forward to being able to integrate my Office 365 calendar to the platform calendar.
Reason for choosing Jenesis Software
I used Matrix for many years when I worked for another agency, before starting my own. The use and likability of the Jenesis platform made it a no brainer.
Reasons for switching to Jenesis Software
The platform of QQ was not to my liking and when I found Jenesis and watched the video and read the reviews I was half way sold. What sold me on the other half was the prompt contact, knowledge, and friendliness of everyone I spoke with.
Jessica
Insurance, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Extremely knowledgeable and helpful
I have used Jenesis in different agencies as well as now my own and would not choose another for my needs as an agency owner!
PROSEase of use and consistency with support both customer service and tech support
CONSI have not encountered a feature that was hard
Reasons for switching to Jenesis Software
Jenesis is perfect for my agency. Affordable, top notch support and integrated software
Leslie
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
So Glad We Use Jenesis!
I have worked on several other customer databases. Jenesis gives us what we need at a reasonable price. We rely on Jenesis daily for all customer-related tasks. We would be lost without Jenesis!
PROSJenesis is reliable and makes a complicated job more convenient.
CONSI wish the names in the suspenses were a link where you click them and it takes you directly to their file.
Reason for choosing Jenesis Software
Christie, the sales person was excellent is explaining Jenesis.
Laura
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Couldn't have done better myself
This is everything an agency could want in software. If I had to create my own software, it would not be as comprehensive as JenesisNow. This is hands down the most comprehensive program available for managing client and policy info...especially for our agency which writes a LOT of Lloyds. This programs is intuitive and so easy to use.
PROSEasy to customize and navigate. Perfect for Lloyd's and ES policies.
CONSHave not found any yet, only complaint is I wish I had started using sooner!
Reason for choosing Jenesis Software
JenesisNow did it all and can be customized to individual and agency preferences. Most comprehensive and easy to use program on market.
Reasons for switching to Jenesis Software
This had everything we were looking for an more. Great for us where we are now and can grow with our office as well!
David
Insurance, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Easy to use software by a team that understands the industry
Jenesis makes it easy to understand your business while also keeping you organized and up to date on tasks and renewals as they come in.
PROSI find that the dashboard is easy to navigate and also that each process has been simplified
CONSThe only item I'd like to see is a widget on the dashboard that shows total policy volume in premium dollars and have it categorized by policy type.
Reason for choosing Jenesis Software
Competitive price and easy of use. Also they were highly rated in the industry and attentive to my inquires about their products.
Suzanne
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Jenesis Conversion
Our conversion from EZ Lynx to Jenesis has been fantastic. The communication and response time from Jenesis has been second to none. Everyone has been so nice and patient. Definitely a 10!
CONSI would like to be able to add custom fields on some of the screens.
Reason for choosing Jenesis Software
Ease of Use; Small Company with Personal Attention
Reasons for switching to Jenesis Software
The cost of EZ Lynx was very expensive and very limited functionality. Accounting and commission features were only available at an additional charge.
Mariah
Insurance, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2020
Huge Upgrade!
This has help streamline my job so much and I am still finding new ways to work the Jenesis features into my job to make it even easier!
PROSWe love how many features we can utilize to streamline our processes. Being able to email and text directly from the system and having it note what you sent automatically has made a world of difference in my job personally! I love the client image sections organizing capabilities and lay out. Such a huge improvement from our basic system we were using before, it finally feels like we can trust the information that's in our customers electronic file.
CONSLike any platform it has it's glitches and errors but the team is usually helpful. The tech support system is kind of contrived though so a lot of the smaller issues we just find work arounds for (like ACORDS not saving to images ect) because it's not worth the back and forth to explain when and where the small issues occur.
Reasons for switching to Jenesis Software
We had out grown our old outdated system. There was often times no way to correct the information in Ezagent if it was wrong so we couldn't trust a lot of the information in the files.
Vendor Response
Mariah, thank you so much for the amazing and honest review. We are more than grateful to have you guys as part of the Jenesis family and look forward to the future with your team!
Replied November 2020
William
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Excellent System
Eddie, we have been out of the office for several days. Sorry for the late response. If every company/business was as concerned with their product and service as Jenesis is, it would be a much better world. You guys do an amazing job with your service and response time. We currently do not have any issues. If you wanna (nic-pic) one thing that comes to mind is make sure every report we run prints the date on it. I know there are a couple I hand write the date on each month I run them. (if you haven't already corrected) Plans are this year to attend the retreat Jenesis holds. We have not been able to attend in the past but are putting an extra effort in going this year. From past videos I am sure it will be beneficial to the office. On a scale of 1-10.....Who could not rate Jenesis at a 10 ? Perfect....nothing is....but you make every effort to appease any/all requests or at least explain the reasoning. William David Long Vice President Freedom Insurance Agency, Inc
PROSEase of use....Service.....Support Always improving the system
CONSNo issues . Team is always improving and asking what is needed
Julie
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Satisfied
The calendar feature is the one I use the most, it is easy to see and track your appointments.
CONSEverything is easy and simple to use, takes a little time learn it all and get used to it but the customer service is always very helpful and friendly.
Suellen
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Sue's Review
I've been using Jenesis Classic since 1999. Just recently changed to JenesisNow. There is a difference, but I got this. If I have an issue, I just pick up the phone and their there to help. Always friendly service and very helpful. If your not using Jenesis you need to check them out.
PROSAll your client information is right there for you. You don't have to go and look for it. If you need to pull info up on company side, it's just a click away
CONSThere are a few things different in JenesisNow than Classic. Its just gonna take a few times to get used to it
Reasons for switching to Jenesis Software
Web based
Danny
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Finally!!! A Company w/ a Team That Understands!!!!
Having the ability to track what information is being added to our client base as well as the use of actual time stamps is a great positive in our field. It cuts out the he said / she said that clients will try to use against you at a later date!! We recently started using the Insuresign with Jenesis and that was another huge step in generating revenue and making clients lives much easier when signatures are needed!!
PROSThe integration their software uses to interface with our providers is a HUGE help!!
CONSAs far as a dislike, it doesn't have the ability to integrate with my Google contacts and vice/versa. That really isn't an issue I have with the software. I really don't have any complaints about the actual software in place.
Christy
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
My experience with Jenesis is always a 10. They are so helpful!
Everything in one place. Images, Notes, Downloads, Accounting, Suspenses are all easy to access. Jenesis makes servicing your clients so much easier every day.
PROSI like the ease of use and all of the neat features form J-links to reports that drill down as well as the prompt customer service when needed.
CONSJenesis could use a little more for commercial. I know that they are always adding new and exciting features to help with commercial clients. Also no after hour/weekend/holiday help/support if you are locked out for agents working those days/hours.
Vendor Response
Thanks so much for the review, Christy! We are open on Saturdays from 8:45am-12pm EST so if you need us during that time, we'll be here!
Replied June 2018
Max
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Jenesis is and has been great for our agency. Willing to listen and grow. Not afraid to make changes
Very easy to use and friendly. Integrated email and system letters. Ability to send invoices, reminders. Great internal time management system and rolodex. Great reports available quickly and accurately. By far the best value for the money in the industry today. Problem solvers running the company and working there. Ability to talk to people who are helpful, friendly and knowledgeable.
CONSLarger commercial accounts are a little cumbersome in the system. The certificate management is much better than 8 years ago and continues to improve but still needs a little tweaking.
Dena
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
I would recommend this software
My over all experience with Jenesis has always been good. They have a great customer service team that is always there. They answer emails, and phone calls.
PROSI like the most: Easy to use. The easy of keeping track of notes/receipts/doc's/J-Mail's. Our agency uses all of these features every min of the work day. Its nice to have daily downloads for renewals, changes & new policies.
CONSAgency chat room is not the greatest. There is a delay at times on messages. It would be nice if there was a sound (or something more noticeable) to let a person know when a new message is waiting.
Chris
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2020
Jenesis Software
I rate Jenesis a 10. I especially like the new feature with the update 20.1.0 where you can be in one customer account and still go to the dash board and look up someone else. I have used it several times today.
CONSI can't think of anything at this time that I don't like about Jenesis.
Vendor Response
Thank you for the awesome review, Chris! I couldn't help but notice the customer support score so we reviewed the tickets for your agency and it appears all calls or emails reporting a problem have been resolved. Any specific issues with our customer support team? We want you to be happy with all areas of Jenesis!
Replied January 2020
Jennifer
Insurance, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Awesome Company
Jenesis is amazing. The system is easy to work with and I keep learning new things to use. The staff is friendly and incredible to work with.
CONSI haven't had any problems or issues that I haven't liked.
Reason for choosing Jenesis Software
Price and professionalism.
Vendor Response
We greatly appreciate your kind words, Jennifer! Happy to have you!
Replied September 2022
Devin
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Best Software for Insurance Needs
The Jenesis program is so easy to use and customer service is always available for any issues I have.
CONSThere is one feature that is no longer available that was very helpful in the beginning but it is more of a browser issue than software.
Jennifer
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Very User Friendly
The ease of use is what I like the most about Jenesis, it only took me a few days to learn the operation of it. Also the fact that it serves the use of the business in one place instead of having to use multiple programs for day to day operations.
CONSonly recently did something come about that I did not like about the software and that is how if we upgrade to a beta or newest version if there are multiple bugs and not able to gain access to a very important document that we needed and we were not able to roll back to the previous version. But thankfully we were able to figure out a work around to get to the document.
Ashley
Insurance, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Great System
Jenesis is a very user friendly system that takes out all the haste of over entry you see with other carriers
PROSVery user friendly. Also the staff is very helpful in making changes whenever I do see an issue
CONSSometimes agent listed is incorrect and you cannot correct it
Reasons for switching to Jenesis Software
Change in companies
Bailee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Jenesis is the perfect database for maintaining your business!
I love that Jenesis provides functions to contact customers, send birthday messages and automatic responses regarding their policies. There are so many different things you can do and are all very useful. Also, everyone at Jenesis is very helpful and informative. Adam is my go-to guy.
CONSThere's not much I don't like, but we do receive errors sometimes and some reports don't generate correctly. It's seldom and I can't provide an example. Not too bad.
Crystal
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Jenesis is a game changer
Amazing
PROSEverything is amazing, and it truly is the best insurance agency management system, I can't imagine using anything different.
CONSNothing so far, and they keep making it even better, which is exciting. They truly have their hearts in this, and it shows.
Reasons for switching to Jenesis Software
Wanted something that could take our agency to another level