VCA Software
About VCA Software
VCA Software Pricing
- Cost Per Claim Option: $7 USD - Licensing Option: $299 USD
Starting price:
$299.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for VCA Software
1 - 5 of 27 Reviews
Anthony
Verified reviewer
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
It has been easy, thorough, friendly and transparent
This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy.
PROSThe software so-far can and will do anything we need it to as a small start up. My biggest fear in getting a more sophisticated system is that it would be too sophisticated and required too much info for our needs. Because I can customize it it adapts well to exactly the area of business I would like to use it for.
CONSIt looks old. To be competitive the UI needs a facelift. Other than that I can't think of any other dislikes.
Otilia
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Effective to managing claims
All information about the claim is easily available . I liked the fact that it can be accessed from anywhere. [SENSITIVE CONTENT HIDDEN] was very helpful with using the system.
PROSIt was very user friendly , all the information l need is readily available . I did use all the options available as l did not need it .
CONSI did not like the fact that 90 day notice is required for cancellation .
Vendor Response
Thank you for the review, yes with our security and infrastructure in place we do require a 90 day notice period to terminate the service. We aren't like some other competitor systems that lock clients in for the entire term/ we understand that clients needs can change. We are glad you were very pleased with the system. Happy retirement!
Replied March 2019
Craig
Insurance, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2023
A small firms review of VCA.
I have been pleased with the overall experience with VCA Software. I am concerned with the pricing increasing on a regular basis, as most of my clients are looking to keep claims costs lower, which greatly affects their and my bottom line.
PROSAs a long time user of VCA Software, I am very familiar with the system and like that VCA is always looking for ways to improve the product. It is easy to use and track my time and expenses which is why I have stayed with VCA when I set up my own business 7 years ago.
CONSI do not like the photo option for selecting photos to add to photo sheets. Many times when the photos are uploaded to the system they are not in the order they were taken which adds time to the process. If they were to stay in the order they were taken, it would make this process much easier and simpler to use.
Jeff
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
The Littleton Group Claim Review
Customer Service is the best. System easy to use and easy to train new employees on. Very customizable and functional. Great value.
PROSEasy to train on and very user friendly. Adjusters like it and it makes them more efficient. Has a good suite of management tools to ensure the adjusters are meeting their goals.
CONSThe check writing capabilities.
Vendor Response
Hi Jeff, Thanks for posting your review. We're glad to hear that VCA had been great for your firm. Although we agree check writing is a great tool, unfortunately there are simply too many variables for each clients unique needs. We believe that building a custom cheque writer tool to suit each clients individual requirements works best.
Replied April 2017
Tina
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Coast Claims Service Review
Virtual Claims is a very easy program to use, Ilda Cairns is a wonderful rep to work with and is always available to problem solve whenever I or any of my staff have any questions. All of my adjusters find the program fast and simple to use and keep track of their claim in and i like the fact that it is always evolving and changing to keep up with our growing need and the changing demands from our clients.
PROSThat is is very user friendly, easy to train new staff on and that it is always changing and updating, and the support team are very fast to help when there is a problem.
CONSsome of the functions i can do in Queries are limited