Ecomdash Software


 

Ecomdash is a cloud-based inventory management system that integrates standard inventory management features with order management and shipping management capabilities into one platform. It designed for small to midsized online retailers who sell through multiple channels.

Key features of the system include multi-warehouse dropship management, multi-warehouse inventory management, barcode scanning, barcode generation and more than 40 reports, including restock forecasting. Users can also tag products and organize them in the system by different categories and groups.

With Ecomdash, users can automatically sync inventory levels across all of their channels and customize their inventory rules for each channel. Ecomdash integrates with Amazon and eBay, allowing users to easily list products for sale on both channels. The platform sends and receives data from online sales channels, suppliers and fulfillment centers, giving users increased visibility over their retail operations. Users can also integrate Ecomdash with major ecommerce shopping cart services, such as Magento and Shopify.

Ecomdash is operating system agnostic and will work with most web browsers. A mobile app is also available, and the system offers API capabilities. Ecomdash is priced as a monthly subscription at different tiers based on the user’s volume of orders.

 

Ecomdash - Shipping
 
  • Ecomdash - Shipping
    Shipping
  • Ecomdash - Unlimited users
    Unlimited users
  • Ecomdash - Dropshipping
    Dropshipping
  • Ecomdash - Inventory management
    Inventory management
  • Ecomdash - Order management
    Order management
  • Ecomdash - Reporting
    Reporting
Supported Operating System(s):
Web browser (OS agnostic)

68 Reviews of Ecomdash

 

Start your review of Ecomdash

Click to start
https://www.softwareadvice.com/inventory-management/ecomdash-review/
Software Advice Reviews (39)
More Reviews (29)

Showing 1-20 of 39

Peter from BreadAndButter LLC.
Specialty: Consumer Goods
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Worst Inventory Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please do yourself a favor and try other inventory management softwares. I can really recommend Boxstorm. They are really great and also have an app for android & ios for scanning your inventory.

Pros

- nice gui
- they have some features

Cons

- cant change currencies
- not able to connect to my storefronts proplery (they have the feature, but it did not work for my amazon accounts)

Review Source
 
 

Volkan from Tmp
Specialty: Consumer Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Free trial is just a bait.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I didn’t use it much. Although it might be useful in some ways, I completely not satisfies with customer service.

Cons

“Free trial is just a bait, they start charging without giving any notice”

I have started a free trial with them, which gave me 2 months of free usage, and it required my credit card to activate it. During the trial period, maybe I used them for a few times and then left the portal. After several months when I checked my credit card, I realized that they have charged me for the past 6-8 months. I immediately contacted them for a refund, they refused it saying that it is against their policy. I tried all the ways possible to get my right, even finally their CEO called me, however he also didn’t help me, saying that if he helps me, he would have to do the same for others who has the same issue as me. And I told him that even million dollar companies or banks inform their users before charging them, and if something happens by mistake, they can help for customer satisfaction.

That was my experience with them, just to let others know it in advance before creating an ecomdash account.

Review Source
 
 

abdullah from Home Decor And Beyond
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Did both our physical AND online store!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Definitely convenient for those who have brick and mortars but also want to expand online as well without having to get extra equipment or learn more softwares

Pros

Probably the first POS system that lasted the longest with us! Since it did both our physical store and online store as well! It made us so much easier on us because we were tired of having to use two different systems for our brick and more then ecommerce.

Cons

It’s great and all but since it does both I feel it may have stretched itself out too thin where i didn’t have the full range of motion but not a big complaint or big deal since it still did what I needed to do.

Review Source
 
 

AKshay from TCS
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

High quality inventory management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a very good inventory management software for small and midsize firms.It is also easy to use software.

Cons

It is mainly for small and midsize firms, should also enhance it for large firms. otherwise it is a good software

Review Source
 
 

Sean from Holly Hill Health Foods, Inc.
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great Product for the Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have had a favorable experience with Ecomdash. The inventory syncing is reliable and order management is pretty seamless. The customer support has been great (generally speaking). Overall we have been satisfied with the software and support. Overall Ecomdash has empowered us to affordably expand our 3rd party marketplace presence and we expect to be adding 3 more marketplaces over the coming months.

Cons

There is sporadic periods where the software has significant lags (especially in the shipping GUI). This reduces productivity and can be rather frustrating. We would also like to see future enhancements to include more sorting capabilities with regards to the shipping GUI. If they can enable the tags to display (and be sorted) then we would have more control over the shipping process which would further increase productivity. Also the tags displayed could empower us to quickly manage another internal process. This issue may be more specific to our needs but it is the short coming for our business.

Review Source
 
 

Sonam from TSYS
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Really good inventory management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a inventory management software which provides end to end solutions.It is good for small and midsized businesses.

Cons

There is nothing which i dont like about this software. Just that they should add features to target large firms aswell.

Review Source
 
 

Tim from Riley Packaging
Specialty: Paper & Packaging
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are very pleased with this software and their extremely fair pricing model!

Pros

We have been using Ecomdash for about 6 months now. The provided resources answered most of our set up questions and we started our learning curve with only one sales channel. As we added more sales channels, and as we asked more of the software, we found ourselves needing a bit more help. We initiated a "chat" within the Ecomdash dashboard where the support person (Catherine) initiated a support request with their support team. As it turned out, it was determined that the feature that we were trying to access required a software update fix. The support team followed up and quickly notified us of the fix. Catherine became available again, through chat, to help walk us through the required steps. GREAT customer support and everything now works perfectly!

Cons

So far, we have no "cons" to report. We do realize that as we ask more of the software and as we utilize more of its capabilities that there will be a learning curve. We are just grateful that the customer support team will be there if we need them again!

Review Source
 
 

Kevin from Bradford LifeStyles [.com]
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Still on the fence

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I haven't had a chance to really take ecomdash out for a spin yet and put her to the test to see what she's capable of and what she can do functionality wise but all the tools that I need appare to be right there in the dash at my fingertips. If her functionality is what I hope I think I'm going to be in a long lasting relationship with ecomdash

Pros

I've found the customer support to be outstanding, They have gone all out in every way possible to assist me with getting started, extended my free trial, offered me a discount price while I get a feel for and learn how to use all the tools available ect.

Cons

I found it to be a bit complex and almost overwhelming at first site, but I think that is just because I've got so many iron in the fire already and wasn't really prepared for learning a new system and platform, thus I think any con's I mention is all on me, and not any fault of ecomdash.

Review Source
 
 

Marco from GGLM LLC
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Just Start Just happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Clear help database
- Quickly assistance
- Easy to use
- Many market place available
- Possibility to personalize

Cons

Nothing to tall about, i wish like taxt also in Italian but isn't mandatary . I hope introduce Prestashop implementation soon

Review Source
 
 

Anne from The Compleat Angler
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Ecomdash is very intuitive to use and has strong customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the way you can link inventory from multiple sales channels in one database. It has a simple layout that is easy to use and it is very helpful the way they keep histories of downloads, imports and exports. Also, when you call customer service you always get someone who is very knowledgeable of the product.

Cons

We're still learning how to use the program but so far I don't see any major shortcomings. If I had to say one it is a little confusing how a parent product is shown as listed on a storefront but the variants that we are actually selling are not listed on the storefront when they actually are being sold on these storefronts.

Review Source
 
 

Bill from Outdoor Wood Inc
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Still learning, lots of checkboxes, attributes, buttons and switches.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a solo operation, (listing, packing, shipping, walkin customers in my bricks and mortar showroom), my time on ecomdash is limited. The program deserves a lot of time & attention to make it really fly. So I hope to put a full time employee to just keyboard into ecomdash.

Pros

In depth & web based tool. It does all that you need once an item is set up correctly. We use several sales channels. Going on 4 or 5 years now with ecomdash. Subscription costs are reasonable. I actually look forward using it every day.

Cons

Lots of bells and whistles, therefore a steep learning curve for me. However, support always gets me fixed when I screw something up.

Review Source
 
 

Wellington from Commerce2You LLC
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good Software of ecommerce control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's very consistent and no bugs.
The price is fair.
The support service is good, they answers fast.

Cons

Sometimes it's slow but nothing that disqualified it so far.
The interface in the desktop is ugly, could be more similar to the tablet interface.
The information about integration could be more easy to interpretations.

Review Source
 
 

Randy from Vill-Tex
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great product to sync your sites inventory across each other

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use to sync inventory
They do a very good job of showing what is selling, so easier to keep items in stock
From our experience through the years, their customer support has always been very helpful.

Cons

Can be slow at times, but for the most part is quite fast. At the moment, don't have anything else can think of. Most of the issues we have had, they are able to resolve or have a work around to make it work.

Review Source
 
 

Laurren from Aquatic Experts
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Excellent Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

We were using another inventory management system which had poor customer support and few training videos. We are so glad we switch to Ecomdash.

Pros

Ecomdash software is straightforward and easy to use. Their training videos are very helpful. There support team is knowledgeable and available. You schedule a time and they follow through and call you back.

Cons

We have only used Ecomdash for a few weeks but any problems we have had the customer support team was able to solve.

Review Source
 
 

Freddy from ISP
Specialty: Automotive
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

It is an excellent tool to develop good pricing strategies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

excellent tool, I congratulate you. Keep on innovating

Pros

the possibility of seeing the products that are sold and we do not have in our portfolio as well as the definition of a correct price

Cons

So far my experience has been very good, I have no observations. If I have something that I do not like, I'll let you know

Review Source
 
 

Anne from Retail Company
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall the service is good and the staff is very friendly.

Pros

I had some questions on changing the quantities in bulk on my inventory list and scheduled a call and received the help I needed and resolved my issue.

Cons

I just wish sometimes that the 15 min calls weren't so timed so if you needed another couple of minutes to wrap things up, you didn't have to schedule another call and just get the help you needed while on the phone.

Review Source
 
 

Rodney from Trotters Independent Traders Limited
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Avoid find another software to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid cheap is what you pay for .

Pros

Its cheap cannot say anymore than that , you get free trial , can be used for Amazon ,ebay and plenty of other sites

Cons

Makes duplicate Amazon listings for FBA items and then you find you have another listing for FBM when the item is FBA stock .Find yourself checking Amazon on a daily basis to see if any other duplicate listings ,so waste of time. Cancelled subscription because of this yet charged my card anyway and wont refund credit only , way do i want credit on the account if never gonna use the software again.

Review Source
 
 

Justin from Transport Diesel
Specialty: Automotive
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

ecomdash is great!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend ecomdash to anyone needing full transparency of their inventory and/or wanting to sync inventory and shipping between multiple online sales channels.

Pros

Excellent customer service, I have spoken with multiple agents and they have all known the answer correctly and quickly.
Inventory control
Listing control
Low stock control and alerts
Integrating multiple platform shipping works great
Everything is pretty straight forward

Cons

Along with a lot of great options comes a lot to learn. Not a bad thing at all, but just like anything, takes you a few days to understand how it all works.

Review Source
 
 

Harry G. from Asortech
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

A very honest and competent organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A very well put together technology supported by an excellent management and technical staff. A great team of real people.

Cons

I was unable to complete an api integration with a supplier for reasons beyond my control. They were helpful.

Review Source
 
 

Nerwin from JUNOIT SOLUTIONS PTY LTD
Specialty: Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good software, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how complete ecomdash is and how it integrates with many online marketplace and also offers integration with Quickbooks online.

Cons

I'm planning to try Xero , and there is no integration for Xero yet. Also, kitting is a nice feature, but I wish Sales orders can include all the components of the kit with their individual price, it's a nice feature to have to be able to see my profit per item.

Review Source
 
 
 
Showing 1-20 of 29

Pete from Relentless Improvement LLC
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Clean Interface, Great Customer Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gaining an overall view of my inventory and a PO solution

Pros

Clean, simple interface. Gives me what I need.

Cons

Occasional glitches, sometimes a bit slow to load a page

Review Source: Capterra
 

David from You're On Deck
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

One way street only and DOESN'T work with woocomm automatically .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Negative Negative - good selling pitch - if there claims worked.. too bad

Pros

WOULD have been a great idea, if it worked

Cons

Only works one way - you can't update orders on ecomdash and have those changes go back to amazon.. also woocomm doesn't work... it worked on sales pitch - but not now. Chat supports says you have to manually enter woocomm orders no API and even after that - you can NOT update orders and have it sent back to woocomm.. maybe good for inventory, but NOT order handlling...

Still waiting for refund - but they have to TALK to you first -- still waiting for call!!

Review Source: Capterra
 

Adriahnna from Kitchen Restock
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Truthfully, not worth the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We didn't have a software program tracking our warehouse inventory before ecomdash, but now we do!

Cons

Since we've been using the software, we've had several glitches causing hiccups in our inventory counts. When something ran out of stock, it doesnt show as out of stock so it wouldnt show up on our reorder sheet. Had orders waiting forever due to this problem

Review Source: Capterra
 

John M. from Pilot Supplies & Sunglasses LC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great choice for overall performance and scaling your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like working with the staff. No question is too small, no problem they can't figure out. I am new to ecomdash but I am learning all the time.

Pros

I like all of the functionality in the software, all of the integrations and the continuing integration additions. These folks work very hard and the Customer Service is very good.

Cons

I wish there were more videos explaining the functions and how to correct some of the more common problems I have encountered learning the software.

Review Source: Capterra
 

Steven from VetShopAustralia Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Very happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very good. works well.

Pros

does what we need it to do. very good onboarding and customer support

Cons

would be good if it supported more Aussie/international store fronts.

Review Source: Capterra
 


August 2018

August 2018

Finally, something that ties all the marketplaces together!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Works with all the major marketplaces. Works with Quickbooks online. Perfect for a small operation to help with listing to multiple marketplaces and some major shopping carts, helps with order processing and shipping. Not too hard to put together.

Cons

It is very much do it yourself for the set up process. For a small number of SKU's this is a perfect fit. For larger numbers of sku's not so much. Also there is no easy way to add a back up supplier to your inventory items.

Review Source: Capterra
 

Huong from One Herd Clothing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great experience for our small e-commerce store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small e-commerce store with a small amount of team member, and inventory takes up a large part of our time, especially when we run our store on several channels, like Wordpress WooCommerce, Amazon Stores, drop ship vendors. Once we learnt about eComdash, it solved all of our problems. All the inventory reduction or counts are automated, it also syncs all the data across from our websites, which is wonderful. Saved us tons of time and labor cost.

Pros

EComdash is super easy to work with and it helps us-- a small e-commerce company with several channe

Cons

Some functions of eComdash is pretty robust and sometimes it gets me super confused. Like for reporting function it shows several that all sounded the same but I don't really know if the things I need will be inside of until after I run it and wait for 5 minutes until the report is ready to see if I actually ran the right report. So maybe, a preview of reports would be helpful.

Review Source: Capterra
 

David from The Pro Audio Guys

March 2018

March 2018

The Most Affordable and Reliable Inventory Sync Software for eBay, Amazon, and Website Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once you understand the logic of the software it is excellent. We actually like that we can make changes at the marketplace, and simply have Ecomdash import the revised listing changes. When using other platforms we found that making changes on marketplaces directly would sometimes break the functionality between the two platforms. Not so with Ecomdash.

It has fabulous import/export features for products. The multi-Channel sync works really well. It has a bundle feature that we use all the time. It's really easy to list to all the marketplaces.

The UI is actually pretty good. Some have complained about it, but we have used a lot of other platforms, and this one works as good if not better than most. The product search function is excellent. It is actually way superior to any website platform product search we have ever used. It finds the products instantly. They should sell the search code to some of these shopping carts companies who have horrible built in search (All of them).

The Price is so affordable. It's pay as you go. Super reasonable rates, and can leave at any time. No stupid contracts, no BS! We love that.

We have never had any trouble with Customer Support. They always answered questions relatively fast, and it was always a qualified individual answering the questions.

Cons

There are a few minor integration things that are missing. Such as a few eBay options we can't select. There are a few marketplaces we would like to list to that they are not integrated with.

It would be nice if they had 24/7 Support. But not a big deal.

Review Source: Capterra
 


March 2018

March 2018

Very exhaustive order process software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Thanks to Ecomdash, you access many features that make the order management better: the ftp synchronization will allow you to know the inventory of brands/distributors, same thing with EDI. This way, your system will be up to date at each time. Also, you can send orders to the supplier automatically with the cvs file feature: that's a super smart way to automatize and order process.

Cons

It can seem a bit too complex as there are so many features and you may not use them all - the UI is not so good (many windows) but you have to get used to it. Also it takes some time to set up with the IT Team, as you have to establish ftp feeds with brands and suppliers. Sure it's more powerful than softwares like Ordore but it requires more efforts to set it up.

Review Source: Capterra
 


March 2018

March 2018

Tried to implement for inventory management without success.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price point was good for similar services, that is if it worked. No limit to the number of channels tracked.

Cons

Poor interface. Confusing to setup, and I am not inexperienced. Poor documentation and no customer service. Tried to reach out with no response, start to get canned emails from the CEO after trial expires.

Review Source: Capterra
 

Bill from Dad-n-Lad
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Runs smooth, any minor problems or concerns are addressed promptly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Balancing inventory when selling on multiple channels is all but impossible to do manually with any type of volume at all. We sell quite a few low volume or single quantity items and we have to keep the inventory in sync across all channels to prevent overselling.

Pros

The sync inventory frequency. Some competitors only sync once an hour, if you are selling multi-channel this can lead to overselling.

Review Source: Capterra
 

Lindsey from Rugged Trading Company
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

ecomdash has completely revolutionized the functionality of our warehouse!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After months of researching and interviewing companies for the best software solution, we chose ecomdash. That was over a year ago now, and we've never second guessed our decision. It provides all the functionality we need to keep our business operations organized and centralized.

Pros

What I like most about ecomdash is it is one central stop for all the functions our warehouse does. From inventory management to listings to shipping - ecomdash does it all.

Cons

Customization. I wish there were a few more options to customize the look and functionality. For example, custom reports, custom dashboard, custom pick-list and packing slips. Every business has it's own idiosyncrasies that it would be great to have a software that could meld even better to my unique business model.

Review Source: Capterra
 

Sean from Holly Hill Health Foods, Inc.

January 2018

January 2018

We have been using Ecomdash for a few months and are still in the development stage. So far so good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs.

Cons

GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion.

Review Source: Capterra
 

Aarron from Fact or Fishin'

January 2018

January 2018

As a venturing entrepreneur, new to this type of program, it definitely satisfies my business' needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It truly brings your vision together and automates all of the parts that the business basically runs off of.

Pros

How it allows me to do exactly what I needed to accomplish in order to launch the new business. It allows one to view and manage their entire inventory in one place. Definitely worth the investment once you see how automized the system is.

Review Source: Capterra
 

David from DVHdesigns

December 2017

December 2017

ecomdash has allowed me to sell more of my work on more sales channels with less effort.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For anyone who sells on multiple sales channels this product is invaluable.

Pros

That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Cons

There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

Review Source: Capterra
 

Alex from Green Art Plumbing Supply
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

for the price you can't beat it, but it lacks speed and ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are a lot of features in this app- it has tons of marketplaces integrations although not totally integrated. for the price, there is nothing like it out there - although many other companies are now offering what they do. Two years ago there was no low cost alternative like they had.

Cons

Marketplace integrations are not what they seem. Pushing the data to the integration and displaying the data, rather than interacting with the data is still considered an integration.
We have multiple sources of warehouses and haven't been able to straighten it out with their team on implementing / combining the same sku across multiple vendors.

Review Source: GetApp
 

Lok from CKL International

October 2017

October 2017

Excellent product with exceptional technical support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very inexpensive inventory software and works well with all the selling channels we are currently using ( Etsy, Amazon, Shopify and Walmart).

Cons

Pricing update and accounting functionality need some improvement. When a order was cancelled from some market places, the cancellation info would not be posted back to the ecomdash and you have to cancel it manually on the ecomdash's order dashboard.

Review Source: Capterra
 

Joseph from Mt Riga Industries
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very Happy in general regarding eComdash. Have been using it for over a year now .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything I need regarding this aspect of our business. End to end solution.The platform is very robust and takes a little getting used to but the learning curve isn't all that bad.

Pros

What I like most is the awesome support staff they have in place. Always there when I need them and always have the answers. Phone support is really important to me. No emailing support@... and waiting a day to hear back from someone.

Review Source: Capterra
 

David from home goods emporium

September 2017

September 2017

My experience with ecomdash was terrible. They messed up my inventory months ago.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product is cheap, but you get what you pay for. The customer service was horrible and nobody knew what was going on.

Cons

They messed up my inventory, I'm still trying to fix the problem and it's been months. The person who helped me with my account had no clue what he was doing either. They also tried to keep billing me after I cancelled the service. I never write reviews this bad, as I try to give companies or people the benefit of the doubt.

Review Source: Capterra
 

Majyk from Majyks Things
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

They work with "regular" people

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient?
I've been with Ecomdash for over a year now. I'm still happy with my decision.

Pros

Price, yearly pricing opportunities now, not limited on channels. The staff has always been helpful and supportive.

Cons

Things are always changing and sometimes that can be a challenge because I am just one person but I can't complain too loud because they are always improvements.

Advice to Others

One of the things I like about this group of software designers is that are open to suggestions. See something that could be better? Ask and you'll probably receive.

Review Source: Capterra