About Ecomdash

Ecomdash is a cloud-based inventory management system that integrates standard inventory management features with order management and shipping management capabilities into one platform. It designed for small to midsized online retailers who sell through multiple channels.

Key features of the system include multi-warehouse dropship management, multi-warehouse inventory management, barcode scanning, barcode generation and more than 40 reports, including restock forecasting. Users can also tag products and organize them in the system by different categories and groups.

With Ecomdash, users can automatically sync inventory levels across all of their channels and customize their inventory rules for each channel. Ecomdash integrates with Amazon and eBay, a...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

97 Reviews of Ecomdash

Average User Ratings

Overall

3.87 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(40)

40

4 stars

(33)

33

3 stars

(7)

7

2 stars

(4)

4

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 97 results

January 2019

Sander from Seattle Seed Company

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Highly capable with a learning curve

Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Pros

Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Cons

The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

August 2020

Stephen from Second Hand Hardware LLC

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Ecomdash for Inventory Managment

We used to spend hours looking for things because we just had too many items to try to keep track of without some sort of structure. We tried to do something on our own, but we had a huge problem with consistency. Ecomdash took all of the mystification out of inventory management. It's very straight forward and easy to understand.

Pros

I was really looking for inventory management software as I was having trouble keeping track of eBay inventory in three different warehouses. This software really fixed that problem for us. I'm also considering branching out to other channels soon and I'm convinced this is program will work well for that too.

Cons

The integration was difficult, but that was my fault. We had been using eBay's Custom Label field for item location. I realize now that I should have downloaded that data and cleared the field before I started. If I would have contacted Customer Service early on, I'm sure it would have been seamless transition. I don't expect to get good "Help Desk" service, but Ecomdash's customer service has been the best. Friendly, easy to understand, and technically adept.

Reasons for Choosing Ecomdash

I looked at several. I like simple but meaningful dashboard and inventory screens. It doesn't take a new employee very long to become an effective user and that's important to me. I'm 63 and after integration, I've had no problems using the program.

Response from ecomdash

Replied August 2020

Hi Stephen, Thanks so much for your positive feedback. Our team works hard to prioritize customer experience and satisfaction, so they'll be happy to hear your kind words. Thanks again and we look forward to helping you continue to grow your online business.

October 2020

Nicholas from World of Motion, LLC

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Review

Smooth and customer service is great.

Pros

Customer support and ease of use.........

Cons

The listing software could use some improvement

Response from ecomdash

Replied October 2020

Hi Nicholas, Thanks for providing your feedback! Our team will be happy to hear you've had a great experience. Your review reaffirms the hard work our support team puts in each day. I'm happy to pass your feedback along to our team, and we look forward to helping you grow your ecommerce business.

June 2020

Paul from RCBearings.com

Company Size: 2-10 employees

Industry: Machinery

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

June 2020

TOO MANY CHANGES!

We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Pros

The fact that it integrates much of what a small multichannel business needs.

Cons

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Reasons for Choosing Ecomdash

Cost and functionality.

Response from ecomdash

Replied June 2020

Dear Paul, Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team. Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance. Thanks, Ecomdash

September 2020

Kyle from Ante up graphic supply

Company Size: 2-10 employees

Industry: Business Supplies and Equipment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Best inventory software

Great experience

Pros

Syncs all our websites super easily. Great customer support.

Cons

They don’t always implement the things that people request.

Response from ecomdash

Replied September 2020

Hi Kyle, Thanks so much for sharing your feedback! Our team will be happy to hear you've had a great experience. Thanks again and we look forward to helping you grow your ecommerce business.