Linnworks
About Linnworks
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Most Helpful Reviews for Linnworks
1 - 5 of 27 Reviews
Tom
Verified reviewer
Business Supplies and Equipment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
The perfect tool to help manage your multi-channel systems
I love the user interface and how it is so quick and easy to not only manage your product data and key information but also how it integrates with just about every major piece of software at the press of a button
CONSThe lack of SAP integration forces us to not use linnworks in its full capacity
Reason for choosing Linnworks
Cost was a big deciding factor but the Linnworks support we receive is second to none and any issues we have are either fixed or options are given to us to get third party developers involved
Vendor Response
Hi Tom, Thanks for the positive review! We love hearing how our software has enabled you to manage multiple sales channels with ease. I'll make sure to pass on your kind words to the support team, they will really appreciate it. Thanks again. Lucy Allen, Product Marketing Manager
Replied December 2021
John
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2021
Exceptional powerful software that grows your business
I've used them for 10+ years. It's a strategic and essential ingredient within my business. The team running it are innovative and ahead of the game.
PROSAlot of work has gone into improving the system. I've used it for 10 years or so. It 100% stable and easily replaces 1-2 full time staff. The team behind it are constantly looking to improve and stay ahead of the game.
CONSIt has some niggles, like all software, but their support is exceptional 24 hr service literally.
Reason for choosing Linnworks
Far superior technology that grows with your business
Reasons for switching to Linnworks
Better value - you pay a fixed price, not a % of turnover.
Vendor Response
Hi John, Thanks so much for the positive review! We love hearing from our customers - especially those that have been with us for many years. We pride ourselves on key points you mentioned including innovativeness and excellent support so we really appreciate this being noticed. Thanks again for your feedback and kind words. Lucy Allen, Product Marketing Manager
Replied December 2021
Amir
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Good all round option
Overall an very good system especially when you take into account the cost of it compared to other systems. Does a lot but could still do thing better while providing important business task within the system.
PROS- Has a lot of features that other systems may charge for - Has a chat systems for support - Can integrate with website and online marketplaces - Can integrate with many couriers - Can create Rules for dispatch and integrated invoices
CONS- System looks a little old - Can sometimes not works as you need - Feel like some processes could be simplified - poor reporting and unable to link to accounts well or without paying more
Reasons for switching to Linnworks
Cloud Commerce Pro was a poor system and they could not match anything they promised.
Nicolas
Consumer Electronics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Reliable and pretty customizable
It's able to cope with any volume whatsoever. Any spike or high volume and this software can deal with it.
CONSThe pricing is high, can be difficult to tweak for some less technical-minded people. Much preferred the desktop version to the cloud.
Mark
Retail, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Just starting the Linnworks journey....
Serves as an integration between our legacy system and the ability to scale marketplace expansion.
CONSJust getting to know the software, so difficult to say at this stage.
Reason for choosing Linnworks
The Linnworks team listened to my requirements and understood that our knowledge was limited, but offered the best solution at a competitive price.
Vendor Response
Hi Mark, Thanks for the review! It's great to hear about your positive experience as a new customer. We're excited to continue this journey with you. Thanks again. Lucy Allen, Product Marketing Manager
Replied November 2021
