Been using it for years, saves time. Highly Recommended for Multi Channel sellers!

Been using SellerActive for about 3 years now. Great for selling on multiple channels and would like to streamline inventory management in one place.

Pros

From trying out other similar services out there, by far SellerActive is most feature packed as with great pricing options! Support needed was answered promptly and resolved right away. Pricing adjustment through single website is very handy as well. The statistic page gives you detail information for important data that may help you further your sales.

Cons

Wish more popular integrations happen faster, but the support always happen. You can message them future support for different market place, they can help you give you good idea of time line on integrating them.

Support Staff and Pricing MAKES this Product

We have had a great first year experience with SA. We have an EXTREMELY convoluted and demanding system to deal with and worked with ChannelAdvisor first. Of course they are the RollsRoyce of this business space and their prices reflect that. After doing a major search and speaking with many people, we found several things that allowed us to switch over to SellerActive. First was pricing...extremely attractive and with their newest roll-out, even more so because they broke out the pricing so that you will only pay for the services that you need. Second...their services met our needs. We have need to make a very large amount of API calls to this type of service. They, and ChannelAdvisor, were the only ones who did not have limits on the calls that could be made within certain time frames. Third, when discussing the possibilities of working with them, their sales and onboarding personnel were extremely helpful. They are well educated about their product and how it interrelates with other products and marketplaces that you use. I NEVER felt sold on the product...I felt as if we were just in a conversation with people who wanted to understand our needs and see if they could help us. Lastly, though their product has some limitations, their online support staff has been a tremendous help in coming up with viable work-arounds for us to use. They are quick to answer and help us through any questions we had about their product and other integrations.

Pros

The product support staff is incredible. The chat works most of the time which is very unusual for this type of company. Their pricing was SO reasonable that pretty much anyone can afford it

Cons

Product listing efforts must be duplicated on between SA and most Marketplaces Their Tech Staff is a bit lagging in getting new features completed...but most users will not run into this issue.

Software is buggy and has caused multiple cancelations

In the past, we used Seller Active as a repricing tool. As we have decreased selling other companies goods, we have transitioned into using Seller Active as a inventory management tool. Seller Active is supposed to keep our inventory levels at Amazon and eBay the same.

Pros

Overall the application is easy to use and straightforward. The repricing tool did allow us to hold the buy box for longer and did increase sales.

Cons

This application is very buggy. The inventory management is sub-par at best. Skus will be relisted when you have zero quantity on hand. Still working with the customer service department on this one. Overall our cancellations have increased as a direct result of using Seller Active.

Wonderful service and great support

As a family owned business and after being in business over 40 years, we deal with thousands of suppliers. Sadly, I can count on one hand the vendors we use that have exceptional service. I'm proud to say SellerActive is in that small percentage of incredible service providers. Not only is their software on the cutting edge of technology, but the fact that I have gotten to know them personally and never have to wait for someone when our techs need there help is very refreshing. They truly take pride in what they do and also actually care about the customer. So glad to have them on our side.

Pros

Incredibly easy to use and full support by a very educated staff.

Cons

Our tech department has not found any issues with the software or service.

Extremely valuable and functional.

Pros

Being able to sync up quantities and lead times across multiple marketplaces so that if an item sells on 1 marketplace it will deduct automatically from all marketplaces has been huge for our company. That feature has allowed us to significantly increase our sales over the last year. Another big pro for us is being able to bundle individual components to kits and sets.

Cons

The processing time when uploading files is inconsistent. Uploads will be processing fast and effectively for a while and then suddenly it will slow down significantly. The development team never seems to know what causes the slowness to occur randomly. Unfortunately, that issue has been an ongoing frustration with still no clear resolution. The only upside is that eventually SellerActive begins to run smoothly again. It seems that SellerActive will go through a slow phase every couple of months and it lasts for about a week.