It supports data integration between multiple systems and platforms with ease. Most of the configuration is point and click, easy to set up. There are hidden features that can replace many other applications. Jitterbit also makes it easy to integrate with legacy system by directly tapping into their data source.

There needs to be better onboarding of clients to introduce some "hidden" features so that clients can get the full advantage of this powerful software

We have several scheduled integrations between an internal SQL database and Salesforce and have been very happy with the Jitterbit application.

Jitterbit makes integrating with Salesforce.com easy. I have been using the product for years at various companies and have yet to find an ETL that makes the integration process as smooth. The point click interface makes the data mapping available to non-developers and there are many built in transformation formulas that will allow you to complete necessary transformations (ex. If incoming data value = x, then 'y', etc). The success and error handling options provide confidence your scheduled operations are running smoothly and help administrators/users troubleshoot and correct errors quickly. We were able to get an integration with our SQL database completed, including testing, within a couple of hours. Their customer service team is responsive and willing to spend time helping you solve issues as needed and the price point is competitive.

We have two Salesforce orgs and in order to integrate to both of them we would have to purchase two endpoints. It would be nice to have a little more flexibility on pricing plans. Maybe based on the number of operations that will be running rather than end point alone.

Note that we decided to exclusively use Cloud Studio as Jitterbit plans to decommission the desktop studio application eventually. Jitterbit is a clever idea for a product which could make simple, 1:1 file integrations graphical and easy to understand, but for our integrations it is not as reliable or as efficient as simply using an established programming language. We had hoped that it could replace all of our existing integrations and even be turned over to users outside of IT, but what we discovered was that all of our integrations require programming experience and are not maintainable by users.

It is fairly easy to make initial connections to other systems using Connectors. Variables can be used in connection setup to easily swap out configuration. Entire JSON data structures can be stored to a single variable and passed into other components.

None of our integrations could be created without using the proprietary scripting language on some level, which sometimes suffers from data type conversion problems. Complex integrations require large amounts of esoteric scripting and managing large amounts of global variables. Lack of appropriate variable scoping often introduces bugs. Error/exception handling must be done manually--there is no try/catch feature. Notification queue type integrations are especially difficult to create. Jitterbit professional services advised against letting projects grow too large as they can become corrupted.The Cloud Studio interface will often silently time out leading to strange behavior or sudden return to the login screen. Projects cannot be tracked by git or other source control. Some changes to project components save automatically making it easy to accidentally break something. JSON schemas cannot be built with the GUI from scratch; you must instead past in a sample, and then you can edit them.The management interface for viewing logs is currently awkward and buggy, requiring manual typing out of filters. Filter wildcards behave inconsistently. A big update to this interface is said to be on the way.

The productr is phenomenal and the communication is great!Props to [sensitive content hidden]

I like its ease of use and the communication of your support team members name [sensitive content hidden]

Its uniqueness created a bit of a learning curve at times

Great and easy to work with. We had a very short time to make a decision on a partner. They made the process easy and transparent, which we were not getting elsewhere.

Great support. Any questions I have they are right there with me to get an answer and follow up to make sure it's resolved.

Website could be better at exploring future uses,

I LOVE Jitterbit. It is my number one reccomended add on to any Salesforce org.

I like that it saves the entire project, not just the mapping (like Salesforce's ETL tools). I like that I can schedule and chain actions together (e.g. do a query, then take that query and do this update). I like that is has removed 1000s of hours of manual data loads each year for us (and than is not an exageration).

It does have a bit of a learning curve to it and not as many "gaurdrails" as I would like. It would also be nice if the job progress were more transparent, currently it just says running or finished. It would be nice to get a percent complete or time estimate surfaced... or even number completed so far. But those are all minor issues.

Overall, Jitterbit has helped our business grow and continues to keep daily operations flowing.

Ease of integration with whatever platforms we may be using. Being able to pull in data from multiple different sources, translating it, and pushing to a SaaS provider allows us to integrate multiple different partners.

Web management console leaves a bit to be desired. Interacting with the past jobs can be frustrating at times.

Connectivity of our accounting system to our CRM.

The support we received was very good during the integration process. We started out with a major integration and while there were challenges (there always are), the Jitterbit team was responsive and supported us throughout.

They did not have anyone who really knew the inner workings of Great Plains. We got there eventually with the help of another supporting third party, but there was a learning curve which led to additional integration time.

Using Jitterbit's advanced ETL features, and it's integration with Salesforce, we were able to perform the incredibly complex task of moving poorly structured, proprietary data into our new Salesforce application. We could not have done it without Jitterbit!

The software has a steep learning curve, but that's not Jitterbit's fault - it's the nature of performing such complex ETL work, and learning how to best leverage the tool to meet our needs.

You can do a lot with the platform, you just need to commit to using it and have your team have it in the primary toolbox.

Its easy to use, hard to master. Like any system / platform there is a learning curve, you can do simple things, in a one off way, but to truly integrate it into your workflow you must invest the time and thought power in order to create the right SDLC and team mindset to use the tool effectively. You are not just committing to a tool, but a way of working -- this could be a perfect fit for your SDLC and business case, you just have to put the thought into it -- and realize that you are exchanging a few developers for a platform to make the rest of your team effective -- so the team has to fully buy in build the solutions with the platform.

Easy to set up and render, we use Jitterbit to connect data to our CRM platform for ad hoc requests. It has significantly reduced the amount of time spent for our data entry teams in order to get information delivered to our end users.

It can be a bit bulky with a lot of different features which makes it more difficult to train someone initially as part of an onboarding experience. The error messages could also provide better detail when an upload is not properly loaded.

We are using Jitterbit in a plethora of ways... To sync and move data between Oracle and Salesforce (both ways), to connect to another systems API interface and pull data into our data lake, to pickup files dropped off from various vendors for us to ingest, and to stock our Data Lake with data from various places. We have realized 50% faster load times, 75% less time spent on maintenance process changes, and wide adoption across our institution.

It works! We've been using Jitterbit about 3 years now and I still thoroughly enjoy the product. I think what I like best is the modular approach which has saved me tons of time with maintenance and process changes we've needed to make over the years. The service has been great too. Has always been responsive and knowledgeable.

I honestly can't come up with something I dislike. Documentation was helpful and I referred to it quite often to learn the Jitterbit scripting language and the on-boarding training classes helped us get up and running quite quickly. Licensing by endpoint can get tricky, but Jitterbit has proved to be very accommodating and understanding of our needs and business practices.

We used it for Salesforce integrations. I would recommend Jitterbit to any business looking for an integration tool.

I love that it provides the option to use a software application for designing and creating all different kind of applications. It also provides the cloud option but I prefer the app. It might look complicated at first, but it is easy to use when you get used to it.

It has so many features, even though it has very good documentation and support; still sometimes it feels like, they can provide more details on the help section of the app itself. Still it has good support and online documentation.

Easy to Use, low code/no-code alternative to other ETL tools. Many connectors available to common SaaS, CRM, ERP, etcs.

The issues, that I had with integrations, connectors and encryption over the time we had with jitterbit were not really fixed but work arounds provided. I had a long open issue with PGP encryption where I could not encrypt a file and maintain the original filename of the unencrypted file upon decryption. This was never fixed. Although their support staff is responsive and quick, I have found it to be not very helpful for our particular case.

The most important feature that got me interested in Jitterbit was the ability to communicate between multiple endpoints. It provided a means to provide an automated solution for a process that was manually done previously on a daily base. I did not find the tool difficult to learn. It provide a means to address our integration issues between standalone systems.

I do not have any complaints currently about the product because it is the first of it's kind that I have used. In my mind, I still have a lot to learn to efficiently use and master the tool so I view any encountered issues as an obstacles that I haven't mastered as yet.

They have a very helpful service team to help with setup and error handling.

There are almost monthly updates that have to be manually added, and if you don’t do them your service is technically not supported after 1 year.

Works great and need very little update or maintenance

Integrates with all of our applications

Little expensive, the annual cost is a little to much.

It has been good, but there is a scope of improvement towards APIs.

Easy to use and deployment. Management of integrations.

Crashes and schema updates are not so robust. Cloud Studio needs a lot of work

Easy to use and reliable. Have no problems with pulling data from SQL DB and move it to Salesforce

None for now. I'm still learning this robust software

Excellent

what I like most about this application is functionality

What I like least about this software is the # of upgrades performed on an annual basis

Overall, I am 100% satisfied with the tool. It's relatively easy to set up and there is so much it can do, that the more I use it, the better our other systems function.

Jitterbit is extremely intuitive, and has a ton of resources that help you build the correct integration solution for your business needs. Jitterbit's native language makes it simple to customize your solution when needed. It is a very powerful tool with minimal technical lift.

Jitterbit can be too powerful sometimes. Depending on what systems you are using, it can effortlessly expose your API limits and potentially cause a headache if your projects aren't tested properly. With great power comes great responsibility!

I love that this can connect most of our tools. There are still a few it's not working with, but for the most part this has vastly improved some of our data integration processes. It gives us more time to focus on what humans actually need to do -- THINK.

It's still not where I want it to be in terms of how many tools it connects to. I'd also like more customization out of how we can connect tools. I understand there are API limitations, but if automation is the goal, there is a lot more we can automate.

We have inbound EDI from large retail customers. The Jitterbit EDI package makes this easy to read data from EDI files and send to Salesforce

Easy Graphic interface with point and click

None

In order to connect your internal applications, connect with external systems, etc. you need a one-stop hub that can handle it. JitterBit can definitely do it and they give what they promise. It's a pretty OK solution and it's easy enough to use, but for the cost of it I expected a tremendous amount more and I would rather go with a more comprehensive platform even if it meant sacrificing some usability. The real value add here comes in if you need to constantly change things as that's the part that's easy.

- Simple interface - Decent collection of endpoint options - Willing to take on their competitors' features if you challenge them to it

- Extremely expensive considering quality of support and flexibility - Performance is OK, but there is a bit to be desired in terms of general functionality

I used Jitterbit to connect our in-house custom ERP system to Salesforce and was surprised at how easy it was to set up.

I truly honestly cannot say that I found any. I used it for a specific task and for that task it worked.