--- title: "Best Issue Tracking Software - 2026 Reviews & Pricing" description: "Find the best Issue Tracking Software for your organization. Compare top Issue Tracking Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/issue-tracking/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Issue Tracking Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Issue Tracking Software of 2026 Updated October 30, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 177 results ### Compare Products Showing 1 - 25 of 177 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,114 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Widgets: 2.7/5 - Interactive Content: 3/5 - Account Alerts: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [ManageEngine ServiceDesk Plus](/help-desk/manageengine-servicedesk-plus-profile/) - Overall rating: 4.4/5 - Reviews: 234 - Starting price: $16.00/month - Best for: Ticket Management - Free trial: Available - Free demo: Not available #### Overview ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for [Read more](/help-desk/manageengine-servicedesk-plus-profile/) #### Features ##### Best rated features - Service Reporting: 5/5 - Scheduled/Automated Reports: 5/5 - Real-Time Monitoring: 5/5 - Real-Time Chat: 5/5 ##### Worst rated features - Multi-Channel Communication: 3/5 [See all features](/help-desk/manageengine-servicedesk-plus-profile/#key-features) #### Pricing ##### Standard (Cloud) - Price: $16.00/month ##### Professional (Cloud) - Price: $33.00/month ##### Enterprise (Cloud) - Price: $78.00/month [See full pricing details](/help-desk/manageengine-servicedesk-plus-profile/#pricing-and-plans) --- ### [InvGate Service Management](/crm/invgate-profile/) - Overall rating: 4.6/5 - Reviews: 108 - Starting price: $17.00/year - Best for: Ease of use - Free trial: Available - Free demo: Available #### Overview InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system [Read more](/crm/invgate-profile/) #### Features ##### Best rated features - IT Asset Management: 5/5 - SSL Security: 5/5 - Problem Management: 5/5 - Help Desk Management: 5/5 [See all features](/crm/invgate-profile/#key-features) #### Pricing ##### Starter - Price: $17.00/year - Up to 5 agents; $999 billed annually ##### Pro - Price: $40.00/year - From 6-50 agents ##### Enterprise - Price: Custom - Pricing available upon request - Unlimited agents [See full pricing details](/crm/invgate-profile/#pricing-and-plans) --- ### [GitHub](/project-management/github-profile/) - Overall rating: 4.8/5 - Reviews: 6,211 - Starting price: $4.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview GitHub is a project management and code sharing platform that allows users to share their codes with others and create/iterate using collective intelligence. The software can be [Read more](/project-management/github-profile/) ##### What users love - Efficient collaborative code sharing - Flexible private repository options - Organized project tracking features ##### To take in mind - Steep learning curve for beginners - Expensive for teams and features - Limitations with large files #### Features ##### Best rated features - Repository Management: 5/5 - Code Development: 5/5 - Configuration Management: 5/5 - Team Management: 5/5 ##### Worst rated features - Kanban Board: 1/5 - Feedback Management: 3.5/5 - For Small Businesses: 4/5 - Real-Time Analytics: 4/5 [See all features](/project-management/github-profile/#key-features) #### Pricing ##### Free - Price: Custom - Pricing available upon request ##### Team - Price: $4.00/month ##### Enterprise - Price: $21.00/month [See full pricing details](/project-management/github-profile/#pricing-and-plans) --- ### [Milvus](/it-management/milvus-profile/) - Overall rating: 4.8/5 - Reviews: 298 - Starting price: R$35.00/month - Best for: Real-Time Monitoring - Free trial: Available - Free demo: Not available #### Overview Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management. In addition to omnichannel support, Milvus provides [Read more](/it-management/milvus-profile/) ##### What users love - Intuitive and organized navigation - Flexible and robust ticket handling - Efficient and reliable support tools ##### To take in mind - Instability and slowness in remote access #### Features ##### Best rated features - Contract/License Management: 5/5 - Release Management: 5/5 - IT Asset Tracking: 4.9/5 - Ticket Management: 4.8/5 ##### Worst rated features - Real-Time Chat: 2/5 - Call Center Management: 3.3/5 - Customizable Reports: 4/5 [See all features](/it-management/milvus-profile/#key-features) #### Pricing ##### Basic - Price: R$35.00/month [See full pricing details](/it-management/milvus-profile/#pricing-and-plans) --- ### [LiveAgent](/crm/liveagent-profile/) - Overall rating: 4.7/5 - Reviews: 1,789 - Starting price: $15.00/month - Best for: Live Chat - Free trial: Available - Free demo: Not available #### Overview LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, [Read more](/crm/liveagent-profile/) ##### What users love - Unified and efficient support - Real-time chat and integration - Intuitive and user-friendly design ##### To take in mind - Cumbersome email handling experience - Outdated and cluttered interface design - Limited mobile functionality and usability #### Features ##### Best rated features - Email Templates: 5/5 - Data Security: 5/5 - Real-Time Monitoring: 5/5 - Single Sign On: 4.9/5 ##### Worst rated features - Generative AI: 3.8/5 - Mobile App: 3.8/5 - Language Detection: 3.8/5 - API: 3.9/5 [See all features](/crm/liveagent-profile/#key-features) #### Pricing ##### Starter - Price: $15.00/month - $15 agent/month (billed annually) — $19 agent/month (billed monthly) ##### Team - Price: $29.00/month - $29 agent/month (billed annually) — $35 agent/month (billed monthly) ##### Business - Price: $49.00/month - $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](/crm/liveagent-profile/#pricing-and-plans) --- ### [ClickUp](/project-management/clickup-profile/) - Overall rating: 4.6/5 - Reviews: 4,642 - Starting price: $0.00 - Best for: Enterprise businesses - Free trial: Not available - Free demo: Not available #### Overview ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing departments, HR teams, and enterprise organizations manage projects, [Read more](/project-management/clickup-profile/) ##### What users love - Centralized project organization tools - Customizable team collaboration hub - Flexible and detailed task tracking ##### To take in mind - Lag and slow load times - Steep learning curve for newcomers - Overwhelming and confusing alerts #### Features ##### Best rated features - Bug Tracking: 5/5 - Guest Access: 5/5 - Change Management: 5/5 - Knowledge Management: 5/5 ##### Worst rated features - Issue Auditing: 2/5 - Negative Feedback Management: 3/5 - Lead Generation: 3/5 - Overtime Calculation: 3.4/5 [See all features](/project-management/clickup-profile/#key-features) --- ### [EngageBay CRM](/crm/engagebay-profile/) - Overall rating: 4.6/5 - Reviews: 912 - Starting price: $0.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by [Read more](/crm/engagebay-profile/) ##### What users love - Responsive and helpful support team - Affordable and feature-rich plans - Intuitive and user-friendly interface ##### To take in mind - Email deliverability and limitations - Limited reporting and analytics depth #### Features ##### Best rated features - Multi-Campaign: 5/5 - Responsive Web Design: 5/5 - Real-Time Chat: 5/5 - Onboarding: 5/5 [See all features](/crm/engagebay-profile/#key-features) --- ### [Giva](/crm/giva-profile/) - Overall rating: 4.9/5 - Reviews: 57 - Starting price: $69.00/month - Free trial: Available - Free demo: Not available #### Overview Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting [Read more](/crm/giva-profile/) #### Features ##### Best rated features - Automated Routing: 5/5 - Social Media Integration: 5/5 - Support Ticket Management: 5/5 - Mobile App: 5/5 [See all features](/crm/giva-profile/#key-features) #### Pricing ##### Professional - Price: $69.00/month - Billed annually ##### Enterprise - Price: $89.00/month - Billed annually [See full pricing details](/crm/giva-profile/#pricing-and-plans) --- ### [Naverisk](/psa/naverisk-profile/) - Overall rating: 4.8/5 - Reviews: 97 - Starting price: $110.00/month - Free trial: Available - Free demo: Available #### Overview Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include [Read more](/psa/naverisk-profile/) #### Features ##### Best rated features - Approval Process Control: 5/5 - Resource Management: 5/5 - Help Desk Management: 5/5 - Audit Trail: 5/5 ##### Worst rated features - Dashboard: 1/5 - Email Management: 2/5 [See all features](/psa/naverisk-profile/#key-features) #### Pricing ##### Basic - Price: $110.00/month [See full pricing details](/psa/naverisk-profile/#pricing-and-plans) --- ### [Freshservice](/help-desk/freshservice-profile/) - Overall rating: 4.5/5 - Reviews: 805 - Starting price: $19.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named [Read more](/help-desk/freshservice-profile/) ##### What users love - Efficient ticketing and automation - Reliable support and service delivery - Intuitive and clean interface ##### To take in mind - Tiered pricing and feature limits - Limited and inflexible reporting - Restricted customization options #### Features ##### Best rated features - Drag & Drop: 5/5 - Completion Tracking: 5/5 - Live Chat: 5/5 - Investigation Management: 5/5 [See all features](/help-desk/freshservice-profile/#key-features) #### Pricing ##### Starter - Price: $19.00/month - Up to 1 Agent ##### Growth - Price: $49.00/month - Up to 1 Agent ##### Pro - Price: $99.00/month - Up to 1 Agent [See full pricing details](/help-desk/freshservice-profile/#pricing-and-plans) --- ### [Hiver Omni](/crm/hiver-profile/) - Overall rating: 4.7/5 - Reviews: 148 - Starting price: $25.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing. Hiver [Read more](/crm/hiver-profile/) #### Features ##### Best rated features - Issue Tracking: 5/5 - Communication Management: 5/5 - Reporting/Analytics: 5/5 - Monitoring: 5/5 [See all features](/crm/hiver-profile/#key-features) #### Pricing ##### GROWTH - Price: $25.00/month - Ideal for small teams to deliver effortless, multi-channel support. ##### PRO - Price: $55.00/month - For teams looking transform their support with advanced features ##### ELITE - Price: $85.00/month - For teams looking transform their support with advanced features [See full pricing details](/crm/hiver-profile/#pricing-and-plans) --- ### [Supportbench](/help-desk/supportbench-profile/) - Overall rating: 4.8/5 - Reviews: 131 - Starting price: $32.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch [Read more](/help-desk/supportbench-profile/) #### Features ##### Best rated features - Customer History: 5/5 - Inbox Management: 5/5 - Real-Time Analytics: 5/5 - Interaction Tracking: 5/5 ##### Worst rated features - Monitoring: 3/5 - Reporting & Statistics: 4/5 - Search/Filter: 4/5 [See all features](/help-desk/supportbench-profile/#key-features) #### Pricing ##### Supportbench - Price: $32.00/month - Pricing starting at $32 USD a month per agent all modules included including ticketing, knowledge [See full pricing details](/help-desk/supportbench-profile/#pricing-and-plans) --- ### [BOSSDesk](/help-desk/boss-support-central-profile/) - Overall rating: 4.7/5 - Reviews: 145 - Starting price: $29.00/month - Best for: Ease of use - Free trial: Available - Free demo: Available #### Overview BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, [Read more](/help-desk/boss-support-central-profile/) #### Features ##### Best rated features - Mobile App: 5/5 - Customizable Fields: 5/5 - Customizable Forms: 5/5 - IT Asset Tracking: 5/5 [See all features](/help-desk/boss-support-central-profile/#key-features) #### Pricing ##### Essential - Price: $29.00/month - The Essentials plan is paid per user per month and billed annually. It also includes unlimted end ##### Professional - Price: $29.00/month - The plan is billed annually and also includes all features from the Essentials plan. ##### Enterprise - Price: $69.00/month - The plan is billed annually and includes all features from the Essentials and Professioanl plans. [See full pricing details](/help-desk/boss-support-central-profile/#pricing-and-plans) --- ### [flowdit](/inspection/flowdit-profile/) - Overall rating: 4.9/5 - Reviews: 49 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview flowdit is a no-code platform for inspections, audits, digital checklists and work instructions in industry and manufacturing. Companies in more than 50 countries use it as a [Read more](/inspection/flowdit-profile/) #### Features ##### Best rated features - Work Order Management: 5/5 - Real-Time Reporting: 5/5 - Mobile Access: 5/5 - Scheduling: 5/5 ##### Worst rated features - Reporting/Analytics: 4/5 - Status Tracking: 4/5 [See all features](/inspection/flowdit-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - flowdit Free offers essential inspection and checklist management features, perfect for small teams ##### Standard - Price: $12.00/month - flowdit Standard includes everything from the Free Plan, plus additional features for enhanced ##### Premium - Price: $22.00/month - flowdit Premium includes everything from the Standard Plan, plus advanced features for enhanced [See full pricing details](/inspection/flowdit-profile/#pricing-and-plans) --- ### [Userback](/project-management/userback-profile/) - Overall rating: 4.8/5 - Reviews: 71 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it faster. Whether you're a software developer, product [Read more](/project-management/userback-profile/) #### Features ##### Best rated features - Negative Feedback Management: 5/5 - Third-Party Integrations: 5/5 - Survey/Poll Management: 5/5 - Customer Segmentation: 5/5 ##### Worst rated features - Widgets: 2/5 - Feedback Management: 3/5 - Alerts/Notifications: 3.2/5 [See all features](/project-management/userback-profile/#key-features) #### Pricing ##### Free Forever - Price: $0.00/month - For early-stage teams needing just the essentials. ##### Team - Price: $39.00/month - For growing teams managing feedback more effectively. ##### Business - Price: $89.00/month - For scaling teams needing more advanced tools. [See full pricing details](/project-management/userback-profile/#pricing-and-plans) --- ### [Zoho BugTracker](/file-sharing/zoho-bugtracker-profile/) - Overall rating: 4.7/5 - Reviews: 172 - Starting price: $0.00 - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview BugTracker by Zoho is a cloud-based bug-tracking solution designed for businesses of all sizes. Key features include bug automating, bug viewing, file sharing, bugs dashboard, [Read more](/file-sharing/zoho-bugtracker-profile/) #### Features ##### Best rated features - Issue Management: 5/5 - Issue Tracking: 5/5 - Backlog Management: 5/5 - Alerts/Notifications: 5/5 ##### Worst rated features - Configurable Workflow: 1/5 - Customizable Templates: 1/5 - Access Controls/Permissions: 1/5 [See all features](/file-sharing/zoho-bugtracker-profile/#key-features) #### Pricing ##### Free Plan - Price: $0.00 - Forever free for upto 3 users ##### Standard - Price: $4.00/month - Upto 10 Projects 5 Project Templates ##### Premium - Price: $7.00/month - No upper limit Unlimited Projects 120 GB Storage space [See full pricing details](/file-sharing/zoho-bugtracker-profile/#pricing-and-plans) --- ### [Marker](/crm/marker-profile/) - Overall rating: 4.8/5 - Reviews: 55 - Starting price: $39.00/month - Free trial: Available - Free demo: Not available #### Overview Marker is a visual feedback and bug reporting tool. Marker is designed for software teams that want an easy way to capture and share visual feedback. Marker allows users to take [Read more](/crm/marker-profile/) #### Features ##### Best rated features - Bug/Issue Capture: 5/5 - Task Management: 4/5 - Ticket Management: 4/5 - Dashboard: 4/5 ##### Worst rated features - Alerts/Escalation: 3/5 - Workflow Management: 3/5 - Collaboration Tools: 3/5 - Project Management: 3.5/5 [See all features](/crm/marker-profile/#key-features) #### Pricing ##### Basic - Price: $39.00/month [See full pricing details](/crm/marker-profile/#pricing-and-plans) --- ### [Shortcut](/project-management/clubhouse-profile/) - Overall rating: 4.6/5 - Reviews: 363 - Starting price: $0.00/month - Best for: Task Progress Tracking - Free trial: Available - Free demo: Not available #### Overview Shortcut is a cloud-based project management platform that helps small to large enterprises manage tasks and streamline communication between team members. It enables users to [Read more](/project-management/clubhouse-profile/) #### Features ##### Best rated features - Assignment Management: 4.9/5 - Task Editing: 4.8/5 - Task Tagging: 4.8/5 - Multiple Projects: 4.8/5 ##### Worst rated features - Issue Tracking: 3/5 - Access Controls/Permissions: 3/5 - Bug Tracking: 3/5 [See all features](/project-management/clubhouse-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - This is always free and is a project management tool for small software teams. All ongoing work is ##### Team - Price: $8.50/year - The plan enables software teams to collaborate on workflows. ##### Business - Price: $12.00/year - The plan caters to modern software teams and includes all features offered in Team plan. [See full pricing details](/project-management/clubhouse-profile/#pricing-and-plans) --- ### [Shake](/bug-tracking/shake-profile/) - Overall rating: 5.0/5 - Reviews: 29 - Starting price: $0.00one time - Free trial: Not available - Free demo: Not available #### Overview Shake helps mobile and web development teams know if a build is actually safe to ship, backed by real device data instead of guesswork. Ideal user: Product, QA, and engineering [Read more](/bug-tracking/shake-profile/) #### Features ##### Best rated features - Bug/Issue Capture: 5/5 - Alerts/Escalation: 5/5 - Dashboard: 5/5 - Ticket Management: 4.9/5 [See all features](/bug-tracking/shake-profile/#key-features) --- ### [Cayzu](/crm/cayzu-profile/) - Overall rating: 5.0/5 - Reviews: 30 - Starting price: $4.00/month - Free trial: Available - Free demo: Not available #### Overview Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated [Read more](/crm/cayzu-profile/) #### Pricing ##### Basic - Price: $4.00/month ##### Team - Price: $9.00/month ##### Pro - Price: $19.00/month [See full pricing details](/crm/cayzu-profile/#pricing-and-plans) --- ### [SolarWinds Service Desk](/crm/samanage-profile/) - Overall rating: 4.6/5 - Reviews: 577 - Starting price: $39.00/month - Best for: Small businesses - Free trial: Available - Free demo: Available #### Overview SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers [Read more](/crm/samanage-profile/) #### Features ##### Best rated features - Customizable Fields: 5/5 - Customizable Templates: 5/5 - Client Portal: 5/5 - CRM: 5/5 [See all features](/crm/samanage-profile/#key-features) #### Pricing ##### Essentials - Price: $39.00/month ##### Advanced - Price: $99.00/month ##### Premier - Price: $124.00/month [See full pricing details](/crm/samanage-profile/#pricing-and-plans) --- ### [Binfire](/project-management/binfire-profile/) - Overall rating: 4.9/5 - Reviews: 29 - Starting price: $19.00/month - Free trial: Available - Free demo: Available #### Overview Binfire is a cloud-based project management, task management, and collaboration solution for small to midsize businesses across various industries. It features task management, [Read more](/project-management/binfire-profile/) #### Pricing ##### Basic - Price: $19.00/month [See full pricing details](/project-management/binfire-profile/#pricing-and-plans) --- ### [BugHerd](/project-management/bugherd-profile/) - Overall rating: 4.7/5 - Reviews: 65 - Starting price: $42.00/month - Free trial: Available - Free demo: Not available #### Overview What is BugHerd? BugHerd is a visual website feedback tool for web agencies and web development teams. It makes it easy to collect, organize and resolve website feedback in one [Read more](/project-management/bugherd-profile/) #### Features ##### Best rated features - For Creative Agencies: 5/5 - Workflow Management: 5/5 - Backlog Management: 5/5 - Issue Tracking: 5/5 [See all features](/project-management/bugherd-profile/#key-features) #### Pricing ##### Standard - Price: $42.00/month - The BugHerd Standard Plan is for up to 5 users. You can subscribe to a monthly plan ($50/month), or ##### Studio - Price: $67.00/month - The BugHerd Studio Plan is for up to 10 users. You can subscribe to a monthly plan ($80/month), or ##### Premium - Price: $125.00/month - The BugHerd Premium Plan is for up to 25 users. You can pay monthly ($150/month), or be billed [See full pricing details](/project-management/bugherd-profile/#pricing-and-plans) --- ### [Usersnap](/bug-tracking/usersnap-profile/) - Overall rating: 4.8/5 - Reviews: 48 - Starting price: $99.00/month - Free trial: Available - Free demo: Not available #### Overview Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing and instant feature validation. Companies such as Red Hat, [Read more](/bug-tracking/usersnap-profile/) #### Features ##### Best rated features - Response Management: 5/5 - Customizable Forms: 5/5 - Customizable Templates: 5/5 - Access Controls/Permissions: 5/5 [See all features](/bug-tracking/usersnap-profile/#key-features) #### Pricing ##### Startup - Price: $99.00/month - Free 15-day trial available with no credit requirement. ##### Company - Price: $189.00/month - Free 15-day trial available with no credit requirement. ##### Premium - Price: $329.00/month - Free 15-day trial available with no credit requirement. [See full pricing details](/bug-tracking/usersnap-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/issue-tracking/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/issue-tracking/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/issue-tracking/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/issue-tracking/?__ai_markdown=true&page=5) ... [8](https://www.softwareadvice.com/issue-tracking/?__ai_markdown=true&page=8) ## Popular Comparisons [ ClickUp vs Jira ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/clickup/)[ Wrike vs GitHub ](https://www.softwareadvice.com/project-management/github-profile/vs/wrike/)[ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Zoho Desk vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[ SysAid vs TeamSupport ](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/vs/teamsupport/)[ JIRA Service Management vs Freshservice ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/) ## Your Guide to Top Issue Tracking Software, August 2025 Software Advice uses reviews from real software users to highlight the top-rated Issue Tracking products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) - [Groove](https://www.softwareadvice.com/product/110166-Groove/) - [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) - [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [osTicket](https://www.softwareadvice.com/itsm/osticket-profile/) - [Spiceworks Cloud Help Desk](https://www.softwareadvice.com/help-desk/spiceworks-profile/) - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) - [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. In today’s business environment, it is essential to deliver fast and effective customer service. This is because a positive customer experience is key to attracting—and retaining—clients. In order to be able to provide quality customer service, it’s essential for businesses to be able to track all customer issues, including requests and complaints, in a central repository, so they can be managed and resolved in the best way possible. This is where issue tracking software can help. To that end, we’ve put together this guide to help buyers understand what issue tracking software is and how it can benefit their business. Here’s what we’ll cover: [What Is Issue Tracking Software?](#WhatIsIssueTrackingSoftware) [Common Features of Issue Tracking Software](#CommonFeaturesofIssueTrackingSoftware) [Benefits of Issue Tracking Software](#BenefitsofIssueTrackingSoftware) [Common Buyers of Issue Tracking Software](#CommonBuyersofIssueTrackingSoftware) ## What Is Issue Tracking Software? An issue tracking solution offers end-to-end ticket management for service related requests. This includes capturing customer service requests and complaints, categorizing them and distributing them to the right people so they can be resolved most efficiently. In addition to solving customer queries, issue tracking software records all the customer requests, which can then be used by organizations to identify areas for improvement in the quality of their products and services. ## Common Features of Issue Tracking Software Most issue tracking solutions offer some or all of the following functionality: | Feature | Description | | --- | --- | | Ticket management | Allows users to create customer issue tickets based on the specific customer request. | | Assignment management | Using data from the ticket fields, an issue management solution assigns the tickets to the right people based on their availability and area of expertise. | | Task management | This functionality allows users to create task lists directly from the issue tickets. This allows users to track the status of their requests from ticket capture to close. | | Knowledge base | Maintains records of all the customer tickets in a central location. The resulting knowledge base is useful for agents, who can use the database to search for and find answers to previously resolved customer queries. | | Dashboard | Allows customer service managers to track the status of their requests in the form of charts and graphs. This helps users track the performance of all customer service agents in a single place. | | Issue auditing | This functionality helps users perform audits on past issues based on a defined criteria. Such criteria may include agent name, time and types of requests. | | Escalation management | This feature allows users to record and update the status of tickets requests. | --- ## Benefits of Issue Tracking Software Issue tracking solutions are gaining popularity in the market as more and more businesses have started focussing on improving the quality of their customer service. Below are some of the most common benefits of using an issue tracking solution. **Automated issue capture.** An issue tracking solution allows users to capture customer requests using different methods such as online forms, phone calls and emails. Online forms allow users to capture customer requests using custom fields, which helps them to categorize tickets and route them the most appropriate customer agents. **Automated alerts.** When handling a large number of customers queries, there is always the chance that some of the requests will slip through the cracks. Automated alerts help solve this problem. Once a ticket is created and assigned, agents receive automated reminders via email and text messages that keep them updated on the status of customer requests in real time until the issue has been resolved. **Customer database integration.** Help desk agents often need to refer to customer information during their calls. These details are also required while validating the customer calls and identifying the issue tickets. Many issue tracking solutions integrate with an organization’s customer relationship management (CRM) software in order to provide easy access to customer data. **Knowledge base.** An issue management solution allows users to create a centralized knowledge base for handling customer queries. Users can design knowledge base to list the answers to the most popular customer queries at the top so customer agents can easily find and refer to them during calls. **Customer feedback.** An issue tracking solution enables customers to share feedback after an agent has answered their query. This data can be analyzed to improve the quality of customer service. **Identifying opportunities for new features.** Customer feedback and complaints can also be used by software and web developers to identify and fix bugs and to help organizations identify what new additions to add to their products and services. For example, if a lot of users request integration with a popular third-party solution, software developers may consider adding that functionality. **Content creation.** Issue management systems record all customer queries in a central location. Companies can leverage this data to understand common customer challenges and create content accordingly, such as FAQ sections or guides. **Continuous improvement.** Businesses need to continuously evolve their products and services in order to retain their existing customers and acquire new customers. Analyzing customer complaints and requests is a valuable way to identify key problems and determine areas for improvement. ## Common Buyers of Issue Tracking Software Most buyers of issue tracking software fall into one of the following two buckets: **Small and midsize businesses**: SMBs typically have fewer than 50 employees. The biggest concerns among the buyers in this segment are pricing and the lack of a dedicated IT department. Buyers in this segment often choose to evaluate cloud-based software, which generally offers a lower initial cost, as well as a subscription-based pricing model and ease of use for non-technical business users. Cloud-based software also allows users to store their data in the cloud and eliminates the need to maintain expensive in-house servers and databases. **Large businesses**: Businesses of a larger scale many use a number of existing software systems, such as CRM and accounting software. In order to ensure the optimal use of these systems, buyers should evaluate issue tracking systems that can integrate with existing software. A well-integrated system that connects all customer data enables users to access a wide variety of customer information, which can help speed issue resolution and lead to greater levels of customer satisfaction. ### Related Issue Tracking Software - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) - [IT Service Software](https://www.softwareadvice.com/it-service/) - [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) - [ITSM Software](https://www.softwareadvice.com/itsm/) - [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) - [Logbook Software](https://www.softwareadvice.com/logbook/) - [Portal Software](https://www.softwareadvice.com/portal/) - [Service Desk Software](https://www.softwareadvice.com/service-desk/)