# Best Issue Tracking Software - 2026 Reviews & Pricing > Find the best Issue Tracking Software for your organization. Compare top Issue Tracking Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/ca/issue-tracking --- [Home](https://www.softwareadvice.com/) / Issue Tracking Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Issue Tracking Software of 2026 Updated July 10, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 173 results ### Compare Products Showing 1 - 25 of 173 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: Zoho Desk 4.51 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction. Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers. The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.... [Read more](https://www.softwareadvice.com/crm/zoho-desk-profile/) ### What users love - Robust multichannel support features - Comprehensive ticket automation tools - Intuitive and user-friendly interface ### To take in mind - Cluttered and confusing interface - Email setup and notification issues - Complex user and agent controls ### Best rated features: Multi-Language 5.0 Audit Trail 5.0 SMS Messaging 5.0 Manual Dialer 5.0 ### Worst rated features: Website Integration 2.0 Customer Engagement 3.0 [See all features](https://www.softwareadvice.com/crm/zoho-desk-profile/#key-features) ### Express $9.00/month ### Standard $20.00/month ### Professional $35.00/month [See full pricing details](https://www.softwareadvice.com/crm/zoho-desk-profile/#pricing-and-plans) ### Product: Zendesk Suite 4.41 [(4083)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/) ### What users love - Efficient multichannel support operations - Centralized and customizable ticketing - Intuitive and user-friendly interface ### To take in mind - Escalating costs and limited value - Email handling and notification issues - Missing and complex feature set ### Best rated features: Configuration Management 5.0 Batch Communications 5.0 Online Forums 5.0 Account Management 5.0 ### Worst rated features: Widgets 2.7 Account Alerts 3.0 Interactive Content 3.0 [See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features) ### Suite Team $55.00/month ### Suite Growth $89.00/month ### Suite Professional $115.00/month [See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans) ### Product: ManageEngine ServiceDesk Plus 4.40 [(233)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Best for:Ticket Management ### Pricing availability Free trial: Available Free version: Available Software Advice Summary ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance. ServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. Further automation is provided by the "business rules" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.... [Read more](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) ### Best rated features: Service Reporting 5.0 Scheduled/Automated Reports 5.0 Real-Time Monitoring 5.0 Real-Time Chat 5.0 ### Worst rated features: Multi-Channel Communication 3.0 [See all features](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/#key-features) ### Standard (Cloud) $16.00/month ### Professional (Cloud) $33.00/month ### Enterprise (Cloud) $78.00/month [See full pricing details](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/#pricing-and-plans) ### Product: InvGate Service Management 4.62 [(108)](https://www.softwareadvice.com/crm/invgate-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.... [Read more](https://www.softwareadvice.com/crm/invgate-profile/) ### Best rated features: IT Asset Management 5.0 SSL Security 5.0 Problem Management 5.0 Help Desk Management 5.0 [See all features](https://www.softwareadvice.com/crm/invgate-profile/#key-features) ### Starter $17.00/year Up to 5 agents; $999 billed annually ### Pro $40.00/year From 6-50 agents ### Enterprise Custom Pricing available upon request Unlimited agents [See full pricing details](https://www.softwareadvice.com/crm/invgate-profile/#pricing-and-plans) ### Product: HelpDesk 4.56 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedback and surveys. HelpDesk includes various features such as tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration and ratings. Additionally, it allows users to add chat widget to website and filter tickets basis agents, dates, ratings and more. HelpDesk enables users to automate customer communication with statuses and canned response. It also offers ticket assignment, private notes, custom comments and agent groups to help collaborate with team members. Additionally, the platform includes email notifications, SPAM filters, customer conversation history, client details and ticket ratings to deliver personalized customer services.... [Read more](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) ### Best rated features: Visual Analytics 5.0 Routing 5.0 Workflow Management 5.0 Customer Service Analytics 5.0 [See all features](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/#key-features) ### Team $29.00/month This plan is available at $29 per agent billed annually or $34 per agent billed monthly. ### Business $50.00/month This plan is available at $50 per agent billed annually or $59 per agent billed monthly. ### Enterprise Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/#pricing-and-plans) ### Product: BOSSDesk 4.66 [(140)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based support team Intuitive user interface iOS and Android mobile apps BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love. Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk.... [Read more](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) ### Best rated features: Mobile App 5.0 Customizable Branding 5.0 IT Asset Tracking 5.0 Customizable Fields 5.0 [See all features](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#key-features) ### Essential $29.00/month The Essentials plan is paid per user per month and billed annually. It also includes unlimted end users.... [Read more](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#pricing-and-plans) ### Professional $29.00/month The plan is billed annually and also includes all features from the Essentials plan. ### Enterprise $69.00/month The plan is billed annually and includes all features from the Essentials and Professioanl plans. [See full pricing details](https://www.softwareadvice.com/help-desk/boss-support-central-profile/#pricing-and-plans) ### Product: Issuetrak 4.56 [(205)](https://www.softwareadvice.com/crm/issuetrak-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries and usages, including IT help desk, customer support, project management, and more. Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size. The product’s features include a task manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory. Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub. Issuetrak offers full-time support, as well as guided implementation and onboarding to assist users in configuring the site exactly how it’s needed.... [Read more](https://www.softwareadvice.com/crm/issuetrak-profile/) ### Best rated features: Remote Access/Control 5.0 Queue Management 5.0 Recurring Issues 5.0 Knowledge Management 5.0 [See all features](https://www.softwareadvice.com/crm/issuetrak-profile/#key-features) ### Cloud Annual $876.00/year $876 /agent (3 agent minimum) Unlimited Free Users. Sit back, relax, and let us host Issuetrak for you. Automatic software updates with expert maintenance included.... [Read more](https://www.softwareadvice.com/crm/issuetrak-profile/#pricing-and-plans) ### On-Premises Annual $478.00/month Starting at $478 /agent (3 agent minimum). Perpetual or annual licenses available. Our software on your own managed servers gives you full control over security, connectivity, and data.... [Read more](https://www.softwareadvice.com/crm/issuetrak-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/crm/issuetrak-profile/#pricing-and-plans) ### Product: Zoho Projects 4.49 [(868)](https://www.softwareadvice.com/project-management/zoho-projects-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Right from 2006, Zoho Projects has been a major contributor to every project management need. Automating workflows, allocating tasks, recording time logs, relaying project updates, effective team collaboration, gathering analytical insights via reports and monitoring bugs are some of the salient benefits that one can derive from this dynamic project management solution. Bespoke features like industry-specific project templates that act as a launchpad for your projects, the List View that makes navigation convenient, Blueprints and Workflow Rules that assist in automating routine tasks, Gantt chart that visually represents your work items, and Reports that throw analytical insights, make Zoho Projects a robust project management solution for team members that are dispersed or sitting in one room. Third-party and in-house applications are tightly integrated with Zoho Projects, making it a flexible project management platform, befriending all of your favorite apps.... [Read more](https://www.softwareadvice.com/project-management/zoho-projects-profile/) ### What users love - Comprehensive project organization tools - Detailed progress and tracking features - Intuitive and user-friendly experience ### To take in mind - Slow and hard-to-reach support - Task setup and flexibility limitations - Cluttered and outdated interface design ### Best rated features: Sub-Task Management 5.0 Resource Scheduling 5.0 Project Templates 5.0 Bug/Issue Capture 5.0 ### Worst rated features: Project Workflow 1.0 Traditional Methodologies 2.0 Customizable Reports 3.0 [See all features](https://www.softwareadvice.com/project-management/zoho-projects-profile/#key-features) ### Free $0.00 Forever free upto 5 users ### Premium $4.00/month Unlimited Projects ### Enterprise $9.00/month Custom Fields, Roles, Statuses & Profiles [See full pricing details](https://www.softwareadvice.com/project-management/zoho-projects-profile/#pricing-and-plans) ### Product: Kualitee 4.25 [(20)](https://www.softwareadvice.com/manufacturing/kualitee-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Kualitee is a test management solution that helps businesses streamline the entire testing lifecycle. It offers reusable test repositories, allowing teams to reuse tests and test cycles across different projects. Its requirement traceability feature ensures that tests and issues are traced forward and backward throughout the testing process. Kualitee also provides built-in defect management as well as lets users automate test execution, and analyze comprehensive testing data. With personalized dashboards for testers, developers, and managers, the platform lets team members gain visibility and access to relevant information.... [Read more](https://www.softwareadvice.com/manufacturing/kualitee-profile/) ### Hypergrowth $12.00/month No credit card required to sign up. 7 day trial applicable on sign up. ### Hypergrowth (Yearly) $108.00/year No credit card required to sign up. 7 day trial applicable on sign up. ### On-premise $292.00/year Additional installation charges $5000 (one-time) [See full pricing details](https://www.softwareadvice.com/manufacturing/kualitee-profile/#pricing-and-plans) ### Product: AuditFindings.com 4.75 [(8)](https://www.softwareadvice.com/audit/auditfindings-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary AuditFindings.com is a robust web-based audit issue tracking platform that has a user-friendly dashboard that provides easy access to key information. Various widgets on it help users to view audit related information. Some of these widgets include: Issue by Audit, Issues Assigned to Me, RecentlyModified, Issue Aging/Past Due and Issues I Follow. AuditFindings.com features issue tagging that allows auditors to flag specific issues for customized reporting. The platform provides a social commenting option which allows multiple users to discuss and share resolution ideas. To minimize the time in informing auditors about outstanding audit items or uncorrected items, AuditFindings.com has an automatic notification function which notifies auditors on a regular basis. AuditFindings.com makes it easy to import and export files in Microsoft Excel or PDF format. One of the many convenient functions includes web-based access that provides information to an entire team through a web-link, without any requirement of installing and maintaining a software. The software makes it easy to share and upload documents like audit reports in supported formats.... [Read more](https://www.softwareadvice.com/audit/auditfindings-profile/) ### Best rated features: Audit Trail 5.0 Issue Management 5.0 Alerts/Escalation 4.0 Prioritization 4.0 ### Worst rated features: Dashboard 4.0 Activity Dashboard 4.0 Prioritization 4.0 Alerts/Escalation 4.0 [See all features](https://www.softwareadvice.com/audit/auditfindings-profile/#key-features) ### Basic $99.00/month [See full pricing details](https://www.softwareadvice.com/audit/auditfindings-profile/#pricing-and-plans) ### Product: BugHerd 4.68 [(65)](https://www.softwareadvice.com/project-management/bugherd-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary It's easy for clients and teams to leave website feedback and report on bugs when they use BugHerd. There's no need for clients to set up an account or login. They're just sent a link and they can start providing feedback immediately. The simply point, click and pin their feedback to the exact spot on a web page where the issue occurs. They can provide feedback via simple comments, annotated screenshots, video recording and they can even attach a document in order to provide more detailed information. BugHerd automatically grabs a screenshot, as well as user technical details so there's no need for any back and forth chasing down the extra information Every piece of feedback is automatically turned into a task for your team to track and action. If you're already using a project management tool, you can integrate BugHerd into your existing workflow, and send tasks there with one click. BugHerd integrates with Asana, ClickUp, Trello, monday.com, Jira, Slack, MS Teams, and many more. With BugHerd website feedback is effortless, clients are happier and you’ll build better websites. Try BugHerd free today with a 7-day trial.... [Read more](https://www.softwareadvice.com/project-management/bugherd-profile/) ### Best rated features: Backlog Management 5.0 Kanban Board 5.0 Ticket Management 5.0 Project Management 5.0 [See all features](https://www.softwareadvice.com/project-management/bugherd-profile/#key-features) ### Standard $50.00/month The BugHerd Standard Plan is for up to 5 users. You can subscribe to a monthly plan ($50/month), or be billed annually for extra savings ($42/month). The Standard Plan includes: - Unlimited Guests - Unlimited Projects - Feedback on websites, Figma designs, PDFs, images - Capture screenshots & technical metadata - Standard integrations (Trello, Slack, GitHub + 12 more) - Video feedback It’s ideal for freelancers and small teams. You can subscribe to a monthly plan, or be billed annually at $504/year for extra savings. Teams can add more members at $10/month for each additional user. Head to the BugHerd Pricing page for more information.... [Read more](https://www.softwareadvice.com/project-management/bugherd-profile/#pricing-and-plans) ### Studio $80.00/month The BugHerd Studio Plan is for up to 10 users. You can subscribe to a monthly plan ($80/month), or be billed annually for extra savings ($67/month). The Studio Plan includes: - Unlimited Guests - Unlimited Projects - Feedback on websites, Figma designs, PDFs, images - Capture screenshots & technical metadata - Standard integrations (Trello, Slack, GitHub + 12 more) - Video feedback - 25GB storage The Studio plan is perfect for growing agencies needing to manage multiple projects and clients effectively. Teams can add more members at $10/month for each additional user. Head to the BugHerd Pricing page for more information.... [Read more](https://www.softwareadvice.com/project-management/bugherd-profile/#pricing-and-plans) ### Premium $150.00/month The BugHerd Premium Plan is for up to 25 users. You can subscribe to a monthly plan ($150/month), or be billed annually for extra savings ($125/month). The Premium Plan includes: - Unlimited Guests - Unlimited Projects - Feedback on websites, Figma designs, PDFs, images - Capture screenshots & technical metadata - Premium integrations (Jira, Asana, Linear, ClickUp, Monday.com) - Video feedback - 50GB storage The Premium is tailored for agencies and larger teams who want to deliver an exceptional project experience for clients. You can subscribe to a monthly plan, or be billed annually at $1,488/year for extra savings. Teams can add more members at $10/month for each additional user. Head to the BugHerd Pricing page for more information.... [Read more](https://www.softwareadvice.com/project-management/bugherd-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/project-management/bugherd-profile/#pricing-and-plans) ### Product: Vision Helpdesk 4.63 [(48)](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments. This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts. Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer. Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros. Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment. The solution also comes with a mobile app available for Android, iOS and Windows Phone devices.... [Read more](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/) ### Best rated features: Offline Form 5.0 Service Catalog 5.0 Interaction Tracking 5.0 IT Asset Management 5.0 ### Worst rated features: Project Management 2.5 Mobile App 3.0 Recurring Issues 3.0 Autoresponders 4.0 [See all features](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/#key-features) ### Starter Help Desk $15.00/month SaaS Cloud License (US / UK / EU / IN) - Starter Help Desk plan is available at $12/agent per month with annual billing. Additional options: 'Download Recurring License' is available for $10/agent per month, 'Download One-time License' is available for $200 per agent (one time fee).... [Read more](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/#pricing-and-plans) ### Pro Help Desk $25.00/month SaaS Cloud License (US / UK / EU / IN) - Pro Help Desk plan is available at $20 per agent/month when billed annually. Additional options: 'Download Recurring License' is available at $20 per agent/month, 'Download One-time License' is available at $400 per agent (one time fee).... [Read more](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/#pricing-and-plans) ### Satellite Help Desk $30.00/month SaaS Cloud License (US / UK / EU / IN) - Satellite Help Desk is available for $24 per agent/month when billed annually. Additional options: 'Download Recurring License' for $25 per agent/month when billed monthly, 'Download One-time License' for $500 per agent.... [Read more](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/help-desk/vision-helpdesk-profile/#pricing-and-plans) ### Product: GitHub [GitHub](https://www.softwareadvice.com/project-management/github-profile/) 4.76 [(6187)](https://www.softwareadvice.com/project-management/github-profile/reviews/) Best for:Version Control ### Pricing availability Free trial: Available Free version: Available Software Advice Summary GitHub is a project management and code sharing platform that allows users to share their codes with others and create/iterate using collective intelligence. The software can be used for different kinds of coding assignments including personal, open-source and business codes. It is available both on-premise and via cloud-based deployment. Users can save all versions of their code and collaborate with other users by inviting them or tagging them with @mentions. Developers can join communities wherein they can follow open-source projects, leverage already-created codes for experiments, make suggestions and contribute to a project. All the contributions in open-source projects are recorded in developers’ profiles. Businesses of all sizes use GitHub as an integrated tool for code development.... [Read more](https://www.softwareadvice.com/project-management/github-profile/) ### What users love - Collaboration and version control hub - Flexible privacy and repository options - Organized project tracking features ### To take in mind - Steep learning curve for beginners - Expensive for teams and features - Limitations with large files ### Best rated features: Repository Management 5.0 Team Management 5.0 Configuration Management 5.0 Code Development 5.0 ### Worst rated features: Kanban Board 1.0 Feedback Management 3.5 For Small Businesses 4.0 Real-Time Analytics 4.0 [See all features](https://www.softwareadvice.com/project-management/github-profile/#key-features) ### Free Custom Pricing available upon request ### Team $4.00/month ### Enterprise $21.00/month [See full pricing details](https://www.softwareadvice.com/project-management/github-profile/#pricing-and-plans) ### Product: Milvus [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.84 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/) Best for:Real-Time Monitoring ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management. In addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation. Designed for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure.... [Read more](https://www.softwareadvice.com/it-management/milvus-profile/) ### What users love - Intuitive and organized user experience - Flexible and efficient ticket workflows - Reliable and organized support management ### To take in mind - Instability and slowness in remote access ### Best rated features: Contract/License Management 5.0 Release Management 5.0 IT Asset Tracking 4.9 Ticket Management 4.8 ### Worst rated features: Real-Time Chat 2.0 Call Center Management 3.3 Customizable Reports 4.0 [See all features](https://www.softwareadvice.com/it-management/milvus-profile/#key-features) ### Basic R$35.00/month [See full pricing details](https://www.softwareadvice.com/it-management/milvus-profile/#pricing-and-plans) ### Product: LiveAgent [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.68 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/) ### What users love - Unified customer service platform - Real-time chat for support - Intuitive and simple navigation ### To take in mind - Complex and limited email handling - Outdated and cluttered interface design - Limited and outdated mobile experience ### Best rated features: Corrective and Preventive Actions (CAPA) 5.0 Drag & Drop 5.0 Transfers/Routing 5.0 Issue Tracking 5.0 ### Worst rated features: Audit Trail 1.0 Multi-Channel Management 2.0 [See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features) ### Small $15.00/month $15 agent/month (billed annually) — $19 agent/month (billed monthly) ### Medium $29.00/month $29 agent/month (billed annually) — $35 agent/month (billed monthly) ### Large $49.00/month $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans) ### Product: Supportbench [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) 4.87 [(116)](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/) Best for:Features ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required. Top Benefits: Reduce support costs by automating repetitive work Improve resolution times with AI-powered case context and suggestions Increase agent productivity with an AI Copilot that guides every reply Get faster time to value—Supportbench is easy to configure and launch Gain visibility into KPIs and customer health with built-in analytics Key AI Features: AI QA Bot that answers questions or raises tickets automatically AI Copilot that suggests the next best response based on history and KB Automatic case summaries when tickets are opened or closed Turn cases into knowledge base articles instantly Predictive CSAT and CES scores without needing survey responses Auto-tagging, auto-prioritization, and issue classification via AI Powerful Enterprise Functionality: Dynamic SLAs that adapt based on customer and case context Native Salesforce synchronization to show licensing and contract data Secure, branded customer portal with full customization Rich email editor that supports inline images and formatting Escalation management with notes, stages, and auto-escalation rules Internal and external knowledge bases for both agents and customers Built for B2B Teams That: Need to manage complex or high-value accounts Want fewer support escalations and better visibility Prefer a platform that doesn't require constant IT involvement Are scaling fast and need a modern, all-in-one solution Supportbench is the #1-rated B2B helpdesk on G2, Capterra, and Software Advice with a 4.9/5 average rating. It’s the helpdesk that helps you do more—with less.... [Read more](https://www.softwareadvice.com/help-desk/supportbench-profile/) ### Best rated features: Real-Time Chat 5.0 Customer History 5.0 Real-Time Analytics 5.0 Interaction Tracking 5.0 ### Worst rated features: Monitoring 3.0 CRM 3.8 Reporting & Statistics 4.0 [See all features](https://www.softwareadvice.com/help-desk/supportbench-profile/#key-features) ### Supportbench $32.00/month Pricing starting at $32 USD a month per agent all modules included including ticketing, knowledge base, AI, and Chat. Special discounts for Startups and Non-Profits available as well.... [Read more](https://www.softwareadvice.com/help-desk/supportbench-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/help-desk/supportbench-profile/#pricing-and-plans) ### Product: EngageBay CRM [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.65 [(908)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.... [Read more](https://www.softwareadvice.com/crm/engagebay-profile/) ### What users love - Responsive and helpful support team - Affordable and feature-rich plans - Intuitive and user-friendly interface ### To take in mind - Email deliverability and limitations - Limited reporting and analytics depth ### Best rated features: Responsive Web Design 5.0 Multi-Campaign 5.0 Customer Engagement 5.0 Service Level Agreement (SLA) Management 5.0 [See all features](https://www.softwareadvice.com/crm/engagebay-profile/#key-features) ### Product: ClickUp [ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) 4.63 [(4604)](https://www.softwareadvice.com/project-management/clickup-profile/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary ClickUp is a productivity platform designed to unify work tools within a single workspace. It supports various teams and industries, including marketing, product development, engineering, IT, HR, and leadership, by helping organizations streamline workflows and reduce reliance on multiple applications. The platform includes features such as tasks, sprints, Gantt charts, and kanban boards for project management. It incorporates AI-based tools, including ClickUp Brain and AI super agents, which assist with task delegation, event updates, and document creation. Collaboration tools include built-in docs, wikis, whiteboards, chat functionality, and time tracking. ClickUp offers security measures such as SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance. It provides customization options through custom fields, statuses, and templates to align with specific workflows. The platform is compatible with iOS, Android, Mac, Windows, and Chrome, allowing teams to maintain productivity across devices and operating systems.... [Read more](https://www.softwareadvice.com/project-management/clickup-profile/) ### What users love - Flexible project organization tools - Centralized team collaboration hub - Customizable task tracking options ### To take in mind - Lag and slow load times - Steep learning curve for newcomers - Overwhelming and noisy alerts ### Best rated features: Guest Access 5.0 Knowledge Management 5.0 Bug Tracking 5.0 Campaign Management 5.0 ### Worst rated features: Issue Auditing 2.0 Negative Feedback Management 3.0 Lead Generation 3.0 Overtime Calculation 3.4 [See all features](https://www.softwareadvice.com/project-management/clickup-profile/#key-features) ### Product: Giva [Giva](https://www.softwareadvice.com/crm/giva-profile/) 4.91 [(57)](https://www.softwareadvice.com/crm/giva-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.... [Read more](https://www.softwareadvice.com/crm/giva-profile/) ### Best rated features: Automated Routing 5.0 Social Media Integration 5.0 Support Ticket Management 5.0 Mobile App 5.0 [See all features](https://www.softwareadvice.com/crm/giva-profile/#key-features) ### Professional $69.00/month Billed annually ### Enterprise $89.00/month Billed annually [See full pricing details](https://www.softwareadvice.com/crm/giva-profile/#pricing-and-plans) ### Product: Hiver [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) 4.68 [(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Best for:Features ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Hiver in Gmail transforms Gmail into a full-fledged, AI-powered helpdesk. It is built for teams that want to run customer operations from Google Workspace. Hiver Omni is an omnichannel customer service platform with native AI features. It brings together email, live chat, Slack, voice, customer portals, and other channels in a single workspace. Both Hiver products were designed for teams that have complex support operations - the kind of support interactions that span multiple teams - product, customer success, finance and require context from different external systems such as your CRM, Jira, or NetSuite. 10,000+ teams across the globe trust Hiver with their support function - the likes of Gusto, Flexport, Bynder, and Ping Identity. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). Some of Hiver’s key features include - AI Agents - Hiver’s AI Agents can independently resolve customer conversations end-to-end. It can pull context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human. AI Copilot - Once an agent is in a conversation, Copilot works alongside them like a coworker. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. AI QA - AI QA automatically reviews all agent responses against set quality parameters you define such as tone, accuracy, completeness, process adherence. This way, managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching. AI Knowledge Management - Hiver's AI keeps your knowledge base fresh and updated without the manual upkeep. It scans incoming tickets and figures out if there’s a gap in your knowledge base. Based on the gaps, it suggests new articles and can even go ahead and draft a version for you. Essentially, think of it like a system that maintains itself. Cross-team collaboration features - Loop in teammates with internal notes or work together on shared drafts, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. Analytics and reporting - Hiver lets you track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. Workflow automation with a visual builder - You can build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually.... [Read more](https://www.softwareadvice.com/crm/hiver-profile/) ### Best rated features: Issue Tracking 5.0 Shared Inboxes 5.0 SSL Security 5.0 Reporting/Analytics 5.0 [See all features](https://www.softwareadvice.com/crm/hiver-profile/#key-features) ### FREE $0.00/month For teams just getting started with customer service. ### GROWTH $25.00/month Ideal for small teams to deliver effortless, multi-channel support. ### PRO $55.00/month For teams looking transform their support with advanced features [See full pricing details](https://www.softwareadvice.com/crm/hiver-profile/#pricing-and-plans) ### Product: Naverisk [Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/) 4.76 [(97)](https://www.softwareadvice.com/psa/naverisk-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops. Naverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices remotely. Naverisk offers Bitdefender integration to provide solutions such as anti-virus and anti-malware tools, web content filters and firewalls. It has also partnered with StorageCraft for backup management, data replication and bare-metal recovery. The solution is available on a subscription basis and support is provided via phone and email.... [Read more](https://www.softwareadvice.com/psa/naverisk-profile/) ### Best rated features: Approval Process Control 5.0 Resource Management 5.0 Help Desk Management 5.0 Audit Trail 5.0 ### Worst rated features: Dashboard 1.0 Email Management 2.0 [See all features](https://www.softwareadvice.com/psa/naverisk-profile/#key-features) ### Basic $110.00/month [See full pricing details](https://www.softwareadvice.com/psa/naverisk-profile/#pricing-and-plans) ### Product: Userback [Userback](https://www.softwareadvice.com/project-management/userback-profile/) 4.79 [(71)](https://www.softwareadvice.com/project-management/userback-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it faster. Whether you're a software developer, product manager, or designer, Userback provides a seamless way to gather and manage user feedback, making it easier to identify issues, track bugs, and prioritize features. The platform integrates visual feedback tools like annotated screenshots, screen recordings, and surveys, allowing customers to share their thoughts and experiences in a highly detailed and visual manner. This makes it easier for teams to understand and address user needs, leading to more user-centric product development. Userback integrates with popular project management and collaboration tools such as Jira, Slack, Trello, and Asana, ensuring that feedback is delivered to the right people at the right time. It also offers customizable feedback forms, automated workflows, and advanced reporting features, making it easy to manage feedback efficiently. Whether you're managing a small team or a large organization, Userback scales to meet your needs, providing valuable insights that drive product success. By placing user feedback at the center of your development process, Userback empowers you to build products that your customers truly love.... [Read more](https://www.softwareadvice.com/project-management/userback-profile/) ### Best rated features: Negative Feedback Management 5.0 Third-Party Integrations 5.0 Survey/Poll Management 5.0 Customer Segmentation 5.0 ### Worst rated features: Widgets 2.0 Feedback Management 3.0 Alerts/Notifications 3.2 [See all features](https://www.softwareadvice.com/project-management/userback-profile/#key-features) ### Free Forever $0.00/month For early-stage teams needing just the essentials. ### Team $29.00/month For growing teams managing feedback more effectively. ### Business $79.00/month For scaling teams needing more advanced tools. [See full pricing details](https://www.softwareadvice.com/project-management/userback-profile/#pricing-and-plans) ### Product: Freshservice [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.54 [(753)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely. Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness. Freshservice also offers a gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.... [Read more](https://www.softwareadvice.com/help-desk/freshservice-profile/) ### What users love - Flexible and automated ticket workflows - Reliable support and service delivery - Intuitive and clean user experience ### To take in mind - Tiered pricing and feature restrictions - Limited and inflexible reporting tools ### Best rated features: Investigation Management 5.0 Drag & Drop 5.0 CRM 5.0 Assignment Management 5.0 [See all features](https://www.softwareadvice.com/help-desk/freshservice-profile/#key-features) ### Starter $19.00/month Up to 1 Agent ### Growth $49.00/month Up to 1 Agent ### Pro $99.00/month Up to 1 Agent [See full pricing details](https://www.softwareadvice.com/help-desk/freshservice-profile/#pricing-and-plans) ### Product: flowdit [flowdit](https://www.softwareadvice.com/inspection/flowdit-profile/) 5.0 [(31)](https://www.softwareadvice.com/inspection/flowdit-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary flowdit is an inspection software that helps businesses with quality management, maintenance, commissioning, regulatory compliance, and resource allocation. The platform enables teams to automate and track quality processes and receive updates on the latest compliance requirements. Administrators can also keep track of quality and compliance in manufacturing processes, manage stringent healthcare regulations, and ensure quality standards are met in construction projects. flowdit allows managers to automate quality checks and tracking, ensuring products and services consistently meet industry standards. Administrators can utilize real-time analytics and reporting features to monitor ongoing enhancements in quality processes. Its real-time data insights assist managers in making strategic resource allocation decisions. The software lets stakeholders streamline maintenance processes with digital checklists. The solution allows operators to: - Turn data into actionable intelligence for strategic decision-making. - Monitor and evaluate operational efficiency and quality metrics. - Manage operations and access data in real-time with a mobile-responsive design. - Employ data encryption and secure protocols to protect sensitive information. - Adhere to GDPR and other global data protection standards.... [Read more](https://www.softwareadvice.com/inspection/flowdit-profile/) ### Best rated features: Compliance Management 5.0 Work Order Management 5.0 Scheduling 5.0 Task Scheduling 5.0 ### Worst rated features: Reporting/Analytics 4.0 Status Tracking 4.0 Electronic Signature 4.0 [See all features](https://www.softwareadvice.com/inspection/flowdit-profile/#key-features) ### Free $0.00/month flowdit Free offers essential inspection and checklist management features, perfect for small teams or those just getting started. With an easy-to-use interface, it helps streamline your basic workflows, ensuring smooth operations without the complexity of advanced features.... [Read more](https://www.softwareadvice.com/inspection/flowdit-profile/#pricing-and-plans) ### Standard $12.00/month flowdit Standard includes everything from the Free Plan, plus additional features for enhanced control and personalization. Customize your branding for a tailored experience, apply rules to checklists for better management, and use image markers for clearer audits. With the ability to add calculation-based questions in checklists and access basic analytics to track performance, flowdit Standard is ideal for teams looking to streamline processes and gain insights.... [Read more](https://www.softwareadvice.com/inspection/flowdit-profile/#pricing-and-plans) ### Premium $20.00/month flowdit Premium includes everything from the Standard Plan, plus advanced features for enhanced security, analytics, and task management. With SAML-based Single Sign-On (SSO), secure and simplified user logins are guaranteed. Benefit from more comprehensive checklist features, including repeat questions for recurring audits and advanced analytics to dive deeper into issues and responses. Seamlessly integrate with Amazon S3 for data storage, and track checklist tasks for better workflow management. Perfect for businesses seeking full customization and in-depth insights.... [Read more](https://www.softwareadvice.com/inspection/flowdit-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/inspection/flowdit-profile/#pricing-and-plans) ### Product: Zoho BugTracker [Zoho BugTracker](https://www.softwareadvice.com/file-sharing/zoho-bugtracker-profile/) 4.65 [(172)](https://www.softwareadvice.com/file-sharing/zoho-bugtracker-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Available Software Advice Summary BugTracker by Zoho is a cloud-based bug-tracking solution designed for businesses of all sizes. Key features include bug automating, bug viewing, file sharing, bugs dashboard, forums, time tracking and user administration. BugTracker allows managers to record bugs with details such as severity and due date and assign them to users. These bugs can be viewed and tracked. Reporting allows users to keep track of logged as well as resolved bugs. An email notification keeps the team informed about the creation of and updates regarding bugs. Users can create their own fields and workflows. An interface used by an organization can be personalized with the configuration tools offered by BugTracker. The solution can be integrated with multiple apps such as Zoho Desk, Zoho Analytics, Zoho People, Google Drive, JIRA, GitHub, Crashlytics and Bitbucket. BugTracker provides its services on per monthly subscription basis and support is provided via user guides, email and an online help desk.... [Read more](https://www.softwareadvice.com/file-sharing/zoho-bugtracker-profile/) ### Best rated features: Issue Management 5.0 Issue Tracking 5.0 Backlog Management 5.0 Alerts/Notifications 5.0 ### Worst rated features: Configurable Workflow 1.0 Customizable Templates 1.0 Access Controls/Permissions 1.0 [See all features](https://www.softwareadvice.com/file-sharing/zoho-bugtracker-profile/#key-features) ### Free Plan $0.00 Forever free for upto 3 users ### Standard $4.00/month Upto 10 Projects 5 Project Templates ### Premium $7.00/month No upper limit Unlimited Projects 120 GB Storage space [See full pricing details](https://www.softwareadvice.com/file-sharing/zoho-bugtracker-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/issue-tracking/?page=2)[3](https://www.softwareadvice.com/issue-tracking/?page=3)[4](https://www.softwareadvice.com/issue-tracking/?page=4)[5](https://www.softwareadvice.com/issue-tracking/?page=5)[6](https://www.softwareadvice.com/issue-tracking/?page=6)[7](https://www.softwareadvice.com/issue-tracking/?page=7) ## Popular Comparisons [ ClickUp vs Jira ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/clickup/)[ Zoho Projects vs GitHub ](https://www.softwareadvice.com/project-management/github-profile/vs/zoho-projects/)[ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Zoho Desk vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[ Wrike vs Bitrix24 ](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/wrike/)[ SysAid vs TeamSupport ](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/vs/teamsupport/)[ Freshservice vs JIRA Service Management ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/) ## Your Guide to Top Issue Tracking Software, August 2025 Software Advice uses reviews from real software users to highlight the top-rated Issue Tracking products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) - [Groove](https://www.softwareadvice.com/product/110166-Groove/) - [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) - [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [osTicket](https://www.softwareadvice.com/itsm/osticket-profile/) - [Spiceworks Cloud Help Desk](https://www.softwareadvice.com/help-desk/spiceworks-profile/) - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) - [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. In today’s business environment, it is essential to deliver fast and effective customer service. This is because a positive customer experience is key to attracting—and retaining—clients. In order to be able to provide quality customer service, it’s essential for businesses to be able to track all customer issues, including requests and complaints, in a central repository, so they can be managed and resolved in the best way possible. This is where issue tracking software can help. To that end, we’ve put together this guide to help buyers understand what issue tracking software is and how it can benefit their business. Here’s what we’ll cover: [What Is Issue Tracking Software?](#WhatIsIssueTrackingSoftware) [Common Features of Issue Tracking Software](#CommonFeaturesofIssueTrackingSoftware) [Benefits of Issue Tracking Software](#BenefitsofIssueTrackingSoftware) [Common Buyers of Issue Tracking Software](#CommonBuyersofIssueTrackingSoftware) ## What Is Issue Tracking Software? An issue tracking solution offers end-to-end ticket management for service related requests. This includes capturing customer service requests and complaints, categorizing them and distributing them to the right people so they can be resolved most efficiently. In addition to solving customer queries, issue tracking software records all the customer requests, which can then be used by organizations to identify areas for improvement in the quality of their products and services. ## Common Features of Issue Tracking Software Most issue tracking solutions offer some or all of the following functionality: **Ticket management** Allows users to create customer issue tickets based on the specific customer request. **Assignment management** Using data from the ticket fields, an issue management solution assigns the tickets to the right people based on their availability and area of expertise. **Task management** This functionality allows users to create task lists directly from the issue tickets. This allows users to track the status of their requests from ticket capture to close. **Knowledge base** Maintains records of all the customer tickets in a central location. The resulting knowledge base is useful for agents, who can use the database to search for and find answers to previously resolved customer queries. **Dashboard** Allows customer service managers to track the status of their requests in the form of charts and graphs. This helps users track the performance of all customer service agents in a single place. **Issue auditing** This functionality helps users perform audits on past issues based on a defined criteria. Such criteria may include agent name, time and types of requests. **Escalation management** This feature allows users to record and update the status of tickets requests. ## Benefits of Issue Tracking Software Issue tracking solutions are gaining popularity in the market as more and more businesses have started focussing on improving the quality of their customer service. Below are some of the most common benefits of using an issue tracking solution. **Automated issue capture.** An issue tracking solution allows users to capture customer requests using different methods such as online forms, phone calls and emails. Online forms allow users to capture customer requests using custom fields, which helps them to categorize tickets and route them the most appropriate customer agents. **Automated alerts.** When handling a large number of customers queries, there is always the chance that some of the requests will slip through the cracks. Automated alerts help solve this problem. Once a ticket is created and assigned, agents receive automated reminders via email and text messages that keep them updated on the status of customer requests in real time until the issue has been resolved. **Customer database integration.** Help desk agents often need to refer to customer information during their calls. These details are also required while validating the customer calls and identifying the issue tickets. Many issue tracking solutions integrate with an organization’s customer relationship management (CRM) software in order to provide easy access to customer data. **Knowledge base.** An issue management solution allows users to create a centralized knowledge base for handling customer queries. Users can design knowledge base to list the answers to the most popular customer queries at the top so customer agents can easily find and refer to them during calls. **Customer feedback.** An issue tracking solution enables customers to share feedback after an agent has answered their query. This data can be analyzed to improve the quality of customer service. **Identifying opportunities for new features.** Customer feedback and complaints can also be used by software and web developers to identify and fix bugs and to help organizations identify what new additions to add to their products and services. For example, if a lot of users request integration with a popular third-party solution, software developers may consider adding that functionality. **Content creation.** Issue management systems record all customer queries in a central location. Companies can leverage this data to understand common customer challenges and create content accordingly, such as FAQ sections or guides. **Continuous improvement.** Businesses need to continuously evolve their products and services in order to retain their existing customers and acquire new customers. Analyzing customer complaints and requests is a valuable way to identify key problems and determine areas for improvement. ## Common Buyers of Issue Tracking Software Most buyers of issue tracking software fall into one of the following two buckets: **Small and midsize businesses**: SMBs typically have fewer than 50 employees. The biggest concerns among the buyers in this segment are pricing and the lack of a dedicated IT department. Buyers in this segment often choose to evaluate cloud-based software, which generally offers a lower initial cost, as well as a subscription-based pricing model and ease of use for non-technical business users. Cloud-based software also allows users to store their data in the cloud and eliminates the need to maintain expensive in-house servers and databases. **Large businesses**: Businesses of a larger scale many use a number of existing software systems, such as CRM and accounting software. In order to ensure the optimal use of these systems, buyers should evaluate issue tracking systems that can integrate with existing software. A well-integrated system that connects all customer data enables users to access a wide variety of customer information, which can help speed issue resolution and lead to greater levels of customer satisfaction. ### Related Issue Tracking Software - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) - [IT Service Software](https://www.softwareadvice.com/it-service/) - [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) - [ITSM Software](https://www.softwareadvice.com/itsm/) - [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) - [Logbook Software](https://www.softwareadvice.com/logbook/) - [Portal Software](https://www.softwareadvice.com/portal/) - [Service Desk Software](https://www.softwareadvice.com/service-desk/)