TOPdesk
About TOPdesk
TOPdesk Pricing
Contact TOPdesk for pricing information.
Starting price:
$66.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for TOPdesk
1 - 5 of 87 Reviews
Jon
Verified reviewer
Higher Education, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
From early engagement to beyond our successful full implementation, a thoroughly positive experience
It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.
PROSEasy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.
CONSAlthough TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering
Vendor Response
"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.
Replied October 2020
Rene
Accounting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easy to manage
So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.
PROSIt is easy to make your own environement.
CONSNothing really! We are very happy with the use of the modules we use.
Reason for choosing TOPdesk
It suits the best for our organization. Test users were very satisfied.
Vendor Response
Hi Rene. It's great to hear you're so happy with TOPdesk. Thanks for sharing! Best, Team TOPdesk
Replied December 2023
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2023
Not so good experience with the product
Very bad experience from day one when it had to be integrated and subsequent bad experience with the support. Have given up contacting them.
PROSThat we should not have a server standing with ourselves
CONSDon't feel there is any support whatsoever for the product. You have to constantly update your browser or close and open your browser as it times out all the time. It is difficult to set up the system the way you would like it to. Not easy to find your way around the system.
Reasons for switching to TOPdesk
Couldn't upgrade the old product any more
Vendor Response
Hello, Thank you for sharing your experience. We're truly saddened to hear about the difficulties you've encountered with our product. Your feedback is valuable, and we're working to improve support and system usability. We would like to get in contact to address your concerns and find a solution. Your input will help us enhance our services moving forward. Kind regards, Team TOPdesk
Replied August 2023
Sandra
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Worth a try and certainly a look
Easy to use and implement. Easy to get support
CONSAt the moment I really could not say that
Reasons for switching to TOPdesk
Too expensive and not user friendly enough
Vendor Response
Wow! Thank you for your compliment Sandra. We love it that you appreciate the easy use, implementation and our support. Reviews like yours are the cherry on the cake for us.
Replied December 2023
Marcel
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great tooling for service and support
As an Topdesk administrator, I can focus on working on solution instead of solving application issues. It is a great standard product with customization options.
PROSEasy to use service management tool. The self service portal is easy to use for end users. Incidents and requests are submitted easily and are assigned to the right operator or operator group. Easy to maintain
CONSBecause our current installment is 'on premise', we don't have access to the latest features that are available in the cloud/saas version.
Vendor Response
Hi Marcel, thank you for your kind words. Great to read you appreciate that TOPdesk is so easy to use and that it helps you to work on solutions. We strive to make the gap between the latest SaaS version and the on premise version smaller in the future. Best, Team TOPdesk
Replied December 2023
