ManageEngine ServiceDesk Plus
About ManageEngine ServiceDesk Plus
Awards and Recognition
ManageEngine ServiceDesk Plus Pricing
Starting price:
$120.00 per year
Free trial:
Available
Free version:
Available
Most Helpful Reviews for ManageEngine ServiceDesk Plus
1 - 5 of 200 Reviews
Guillermo
1,001 - 5,000 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2021
Impressive Value
Nicat
Verified reviewer
Government Administration, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
My experience has been amazing and productive
As an IT professional, solutions such as ManageEngine are essential for the prompt service delivery of HelpDesk employees within the organization. ManageEngine has many features. They are remote connection, video call and chat functions. You can even manage the computer's services or system files without connecting to the computer's desktop. I work in an organization with 500 employees, and the ManageEngine was very helpful in providing technical support. However, the availability of the ticket system in the ManageEngine makes it easier for you to give detailed reports to both the work efficiency and the management.
PROSAmong the alternatives, it was the most convenient to set up and use. It has a user-friendly interface
CONSIt's a very convenient product, I like ManagEngine's products in general, but sometimes additional add-ons can be a bit expensive.
Reason for choosing ManageEngine ServiceDesk Plus
Looking at other alternatives, this product is the most convenient to use.
Boyang
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
ManageEngine ServiceDesk Plus: A Comprehensive ITSM Solution
Our overall experience with ManageEngine ServiceDesk Plus has been positive. The software has been reliable and has allowed us to streamline our IT service management processes. The cost is a bit of a barrier, but the features and capabilities that it offers make it worth the investment.
PROSManageEngine ServiceDesk Plus is an invaluable asset to our organization. Its intuitive user interface and comprehensive feature set make it easy to track, manage, and report on IT service requests. Automation capabilities, such as self-service portals, allow users to quickly submit and track their requests, while IT staff can quickly access and respond to service requests. The reporting capabilities are robust and allow us to quickly assess the performance of our IT services.
CONSOne of the drawbacks of ManageEngine ServiceDesk Plus is the cost. For a comprehensive ITSM solution, it can be quite pricey. Additionally, it does not offer a lot of customizability in terms of the user interface, which can be a bit of a challenge for users who are accustomed to a certain workflow.
Reasons for switching to ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus offers a great combination of features and capabilities for an ITSM solution. It is more user-friendly than many of its alternatives, and its automation capabilities can help to streamline the service request process. Additionally, the reports it generates are comprehensive and provide great insight into the performance of our IT services.
Alan
Verified reviewer
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed October 2018
Way better Service Desk applications out there
When it comes to bare basics, ServiceDesk Plus can get the job done. The sorting by order of attributes is easy enough. Simple ticket resolution is easy enough. Inputting attributes such as location and the nature of the request is easy enough. Picking up unassigned requests is easy. The asset search function is actually quite useful when doing a quick track of company assets.
CONSThe search function is nearly useless and if you have a LOT of tickets in the immediate archive, good luck finding it. The inability to search tickets by requester name is non-existent, the inline reply of ticket requests is extremely limited to the point that you might as well simply contact the client directly through your own company email rather than SDP itself.
Motwakil Osman
Oil & Energy, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
ManageEngine Service Desk review
A very good experience helped me alot with inventory
PROSTicketing system is top and every aspect is covered
CONSA little difficult to implement for beginners
Reason for choosing ManageEngine ServiceDesk Plus
Easier and more rich and customer support