--- title: "Alemba Service Manager Software Reviews, Demo & Pricing - 2026" description: "Review of Alemba Service Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ca/itsm/vfire-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / Alemba Service Manager Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Alemba Service Manager Review From £52/month Free trial 1 plan Wondering if Alemba Service Manager is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Alemba Service Manager 3.7 [(6)](https://www.softwareadvice.com/itsm/vfire-profile/#reviews) Pricing Starting at £52.00 per user per month ### About Alemba Service Manager Alemba Service Manager represents a comprehensive and transformative approach to managing and delivering IT services within organizations. Built on a robust cloud-based platform, Alemba Service Manager's ITSM solutions are designed to meet the evolving needs of modern businesses by automating IT processes, streamlining service delivery, and enhancing overall efficiency and effectiveness. Core Components Incident Management: Alemba Service Manager's ITSM system is anchored by its incident management capabilities. This functionality allows IT teams to log, track, and resolve issues promptly, ensuring minimal disruption to business operations. The platform enables efficient categorization and prioritization of incidents, ensuring that critical problems are addressed promptly while less urgent ones are handled systematically. Request Fulfillment: The self-service portal offered by Alemba Service Manager empowers users to independently submit requests for IT services, track their progress, and access a wide range of services. This promotes user satisfaction by reducing response times and enabling end-users to find solutions to their issues with minimal assistance. Problem Management... : Alemba Service Manager supports the identification and resolution of underlying issues causing incidents. By analyzing patterns and trends, organizations can proactively address problems, reducing the recurrence of incidents and enhancing overall IT infrastructure stability. Change Management: Alemba Service Manager's change management module ensures that organizations manage and implement changes in their IT environment with minimal risk. The platform facilitates a structured approach, requiring changes to be recorded, evaluated, and authorized before implementation, ensuring controlled and efficient change processes. Configuration Management: The Configuration Management Database (CMDB) in Alemba Service Manager serves as a unified repository for storing information about IT infrastructure components and their relationships. This visibility into the IT landscape aids in better decision-making, risk management, and change impact assessment. Service Level Management: Alemba Service Manager enables organizations to define, monitor, and manage service level agreements (SLAs) to ensure that IT services align with business expectations. By tracking performance metrics and generating reports, organizations can assess service quality and make improvements where necessary. Knowledge Management: The knowledge management feature within Alemba Service Manager empowers organizations to create, share, and manage knowledge articles. This facilitates quicker incident resolution, enhances self-service capabilities, and fosters a culture of knowledge-sharing within the organization. Key Benefits Enhanced Efficiency: Alemba Service Manager's ITSM solutions drive efficiency by automating routine tasks and streamlining IT processes. This reduces the time and effort required for managing IT services, allowing IT staff to focus on strategic initiatives and value-added tasks. Improved Service Quality: With Alemba Service Manager, IT services are delivered consistently and reliably, meeting or exceeding service level expectations. This results in higher user satisfaction, trust in the IT department, and ultimately, better user experiences. Reduced Costs: The automation and improved efficiency delivered by Alemba Service Manager lead to lower operational costs. Organizations can optimize resource utilization, reduce manual interventions, and lower the costs associated with managing IT services. Data-Driven Decision Making: Alemba Service Manager provides advanced analytics and reporting tools that offer valuable insights into IT service performance and user satisfaction. This data-driven approach enables organizations to make informed decisions, continuously improve their IT services, and align them with evolving business needs. Do you work for Alemba Service Manager? [Manage this product listing](https://www.g2.com/products/alemba-service-manager/claim_requests/new?auto=true) Wondering if Alemba Service Manager is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## Alemba Service Manager User Interface ## Popular Alemba Service Manager Alternatives Main Product Alemba Service Manager 3.7 [(6)](https://www.softwareadvice.com/itsm/vfire-profile/#reviews) Ratings Breakdown - 3.0Ease of use - 3.80Value for money - 4.20Customer support - 3.67Functionality Pricing Starting at £52.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.42Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(779)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.30Value for money - 4.28Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) 4.7 [(145)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.72Value for money - 4.81Customer support - 4.45Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [TOPdesk](https://www.softwareadvice.com/crm/topdesk-profile/) 4.4 [(111)](https://www.softwareadvice.com/crm/topdesk-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.25Value for money - 4.49Customer support - 4.30Functionality Pricing Starting at €61.00 per month Get Price Alternative Product [Deepser](https://www.softwareadvice.com/service-desk/deepser-profile/) 4.6 [(58)](https://www.softwareadvice.com/service-desk/deepser-profile/#reviews) Ratings Breakdown - 4.47Ease of use - 4.27Value for money - 4.68Customer support - 4.60Functionality Pricing Starting at $28.00 per month Get Price ## Alemba Service Manager Pricing and Plans Starting price: £52.00 per month Free Trial Free Version Price on Application £52.00 per user, per month Plan includes: - All software modules and 24/7 support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Alemba Service Manager Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of Alemba Service Manager Active Directory Integration Activity Dashboard Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Availability Management Barcode/Ticket Scanning Capacity Management Change Management Chat/Messaging Client Portal CMDB Collaboration Tools Compliance Management Compliance Tracking Configurable Workflow Cost Tracking Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Creation Data Import/Export Data Visualization Drag & Drop Email Management Email Templates Help Desk Management Impact Management Incident Management Inventory Management IT Asset Management IT Asset Tracking IT Risk Management Knowledge Management License Management Live Chat Localization Automation Maintenance Management Mobile Access Multi-Channel Communication Prioritization Problem Management Procurement Management Project Management Real-Time Notifications Real-Time Reporting Relationship Mapping Release & Deployment Reporting/Analytics Reporting & Statistics Request Assignment Requisition Management Resource Allocation & Planning Scheduled/Automated Reports Self Service Portal Service History Service Request Management Single Sign On SSL Security Supplier Management Support Ticket Tracking Surveys & Feedback Task Management Third-Party Integrations Ticket Management User Management Widgets Workflow Management ## Alemba Service Manager Integrations Jira Integration rated undefined from -1 review Microsoft Entra ID Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Microsoft Intune Integration rated undefined from -1 review BMC Helix ITSM Integration rated undefined from -1 review PRTG Enterprise Monitor Integration rated undefined from -1 review See all 19 integrations ## Alemba Service Manager User Reviews ## Alemba Service Manager customer ratings - Overall rating: 3.7/5 - Total reviews: 6 ### Rating distribution - 5 stars: 2 reviews (33%) - 4 stars: 2 reviews (33%) - 3 stars: 1 reviews (17%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (17%) ### Secondary ratings - Ease of use: 3/5 - Value for money: 3.8/5 - Customer support: 4.2/5 - Functionality: 3.7/5 --- Have you used Alemba Service Manager and would like to share your experience with others? ### Business Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Its good tool for business for little tricky for users to understand initially. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its good tool for creating Internal/external incidents. It helps in tracking records. It makes life easy. #### Cons Interface is little harder to understand and not much friendly. Deployment is harder. its also pricey. --- ### Fully featured system with plenty of configuration - Overall rating: 4/5 - Reviewer: Paul M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer. We've recently started using features to assist our automation and Alemba have everything we need. #### Cons It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare). Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful. #### Reasons for choosing Alemba Service Manager We chose Alemba because they ticked all out boxes, had all the features and more and the pricing was excellent. #### Reasons for switching to Alemba Service Manager We had to put in a tender to look at the market. Alemba ticked all the boxes and more. --- ### Whoever designed this should put down the bong. - Overall rating: 1/5 - Reviewer: Kent L. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Nothing. there is no redeeming quality what-so-ever with this application. #### Cons The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity. --- ### not sure what goes here - Overall rating: 4/5 - Reviewer: jill c. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the ease of workflow management - the creation and setup of forms and workflow #### Cons html email templates and the small areas that admin have to work in --- ### Excellent end-to-end automation and impressive process breadth - Overall rating: 5/5 - Reviewer: Peter S. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.). #### Cons IT user interface takes some time to get used to, and isn't browser based --- ### Quirky Old School IT Ticketing Software - Overall rating: 3/5 - Reviewer: Brandon C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used vFire daily, all-day as a Level 2 Desktop Support Agent. The experience was basic at best and reminded me of a 1990s piece of software. There were daily issues like freezing and heavy lag in addition to aggravating UI actions that were just plain annoying. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros I didn't enjoy much about using this software as an IT worker in 2020. It is past its prime and too bloated for the needs of a modern business. #### Cons Cut the bloat! The UI is like using an excel spreadsheet which may have been fine before the time of multiple monitors but today's IT worker needs something that is fast and nimble. Today's IT worker may have 15-20 other applications running at any given time and vFire only drags CPU usage down more. --- Showing 1 - 6 of 6 Reviews ## Other Top Recommended ITSM Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **18** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (805) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **9** times [Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/) **4.5** (461) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Alemba Service Manager with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice