It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

Considering the staff they accused was on site with my husband working at the time, with her phone in the car, I know it wasn't her.

Confused the team and was a tedious pain to find & remove them all. I reported and also asked if we could have these jobs removed from our billing as we're on a legacy pay per job plan.

Since this is an online field software program, occasionally the techs have problems figuring out what to email the customer when they are out in the field from their iPads.

Great software , I have not had any real problems.

Our franchise likes the product. I registered prior to them getting the franchise edition.

Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions.

This has to be the best start up business system yet, simply the best way to conduct a small business at an affordable price.

Just so many advantages of having everything accessible in one place. Just need to get some forms integrated so they can be accessed electronically onsite and that will save more paper & time.

Love this software, and the help desk is very helpful. There is a great library of help information too.

Ease of use and it has great features that don't cost a fortune when compared to other services on the market today.

Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly.

The mapping features amazing. My ability to look over the large service area that we cover and see where jobs are is a great tool for us to improve our routes and become more efficient.

This App is awesome, really great features. I love the Map, where it guides me , notifies customer.

US Dollar

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



LongDescription

Labor Rates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

Equipment Management

IT Asset Management

Dispatch Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Contract/License Management

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Electronic Signature

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Customer Database

Recurring Appointments

Commercial Inspections

Repair Tickets

Job Management

Calendar Management

Report Summary

Customizable Fields

Activity Management

Geographic Maps

Automated Quoting

Warehouse Management

Scheduling

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Multi-Location

Self Service Portal

QuickBooks Integration

Landscape Design

Audit Trail

Technician Management

Repair Estimates

File Storage

Mobile Access

Cost Tracking

Fixed Asset Management

Service Reporting

Real Time Data

Fleet Management

Groundskeeping Management

Routing

Historical Reporting

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

Client Portal

Preventive Maintenance

Pricing Management

Forms Management

Commercial/Industrial

Email Reminders

Service History

Add & Edit Photos

Email Management

Ticket Management

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Online Booking

Equipment Maintenance

Employee Database

Data Visualization

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

Web browser (OS agnostic)

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

mHelpDesk

Live Online

Webinars

Documentation

Videos

Australian Dollar

ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field.
 
ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.
 
You’ll eliminate paperwork, get more jobs done, provide amazing service & get paid faster.
 
Field staff use the ServiceM8 app for iPhone & iPad. Office staff use this ServiceM8 for Desktop app.  
 
14-day free trial! 

Go to www.servicem8.com to create your account, then log in on ServiceM8 for Desktop and the iOS app.
 
Who is ServiceM8 for?

ServiceM8 is ideal for contractors & service businesses with a high-turnover of short jobs, ranging in size from sole operators up to 20 staff. Industries such as:
• Plumbing
• Electrical
• HVAC & Refrigeration
• Pest Control
• Appliance Repair
• Locksmithing & Security
• Cleaning
• Pool Care
• Lawn & Garden Care
• IT
• Property Maintenance
• Fire Protection
• Carpet & Flooring
 
Job Management

• Manage jobs from start to finish
• Access all client & job details in the field
• Ensure job quality & consistency with built-in checklists
• Capture electronic signatures
 
Communication

• Connect your office, field staff & clients
• Email & text clients directly from the app
• Save time with email & text templates
• Send On-the-Way text messages to clients
• Automate booking confirmations, reminders & follow-ups to clients
 
Scheduling

• View your schedule & job info, anywhere
• See a real-time map view of staff & job locations
• Dispatch urgent jobs, instantly
• Receive push notifications about schedule changes
• Get ‘next-job’ reminders to help stay on schedule
 
Quoting & Invoicing

• Create professional PDF quotes & invoices on site
• Email or text quotes & invoices to clients from the app
• Clients can view quotes & pay invoices online
 
Mobile & Online Payments

• Take card payments on site, through the app
• Send online invoices via email & SMS, supporting card payment
 
Digital Forms & Assets

• Complete digital reports, procedures & certificates on site, through the app
• Create custom forms for your business & industry
• Catalogue client assets & view their service history
 
Job History

• Access a full history of work done for every client
• Attach notes, photos, videos, emails & messages to jobs
• Automatic back-up & secure cloud storage
 
Accounting Integrations

• Connect to Xero, MYOB or QuickBooks Online
• Sync invoices & payments from ServiceM8
• Streamline invoicing, payments & accounting
 
CarPlay

• See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen
 
Add-ons

• Extend ServiceM8’s functionality with a range of add-ons
 
Pricing

• A range of monthly plans to suit your business & requirements
• Plans bundle jobs, SMSs & add-ons into a single monthly price
• No contracts, setup fees, or ‘per-user’ fees.
• Unlimited users & storage
• 14-day free trial — create an account at www.servicem8.com 
 
Support

• Free, 24/7 email & chat support
• Self-serve Help Centre with articles & videos
• Global network of ServiceM8 Partners offering setup services

Status Tracking

Barcode/Ticket Scanning

Document Storage

SMS Messaging

Debit/Credit Card Processing

Real-Time Monitoring

Recurring Invoicing

Route Optimization

Attendance Tracking

Timesheet Management

Image Capture

Availability Indicator

Booking Management

Project Time Tracking

Online Payments

Inventory Tracking

Pest Activity Tracking

Recurring Orders

Real-Time Notifications

Workflow Management

Real-Time Updates

Reporting & Statistics

Work Order Management

Customizable Templates

Calendar Sync

Property Layouts

Mobile App

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Real Time Reporting

Customizable Branding

Automatic Backup

Reporting/Analytics

Contact Database

Online Time Clock

Customizable Forms

Payment Collection in the Field

Job Tracking

Five capped plans to choose from to suit every small business. Plans bundle job credits, SMS credits & add-ons into a single monthly price for your business. Upgrade, downgrade or cancel, anytime. 14-day free trial.

mHelpDesk vs ServiceM8

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