Hi Daniel, Thank you for your review of WordUp. We're so glad to hear that you're enjoying the app. Customer support received a score of 0 from you. Our customer service team is always looking for ways to improve. If you have any feedback, we'd love to hear it. Could you please let us know why you rated our customer service so low? We take all feedback very seriously, and we appreciate your help in making WordUp the most effective it can be.

Replied September 2023

Thank you for taking the time to provide us with such a detailed and thoughtful review of WordUP Vocabulary Builder! We are thrilled to hear how much you appreciate the interactive content, learning track organization, and our various tools that help differentiate similar words and contextualize vocabulary learning. We take note of your feedback regarding the navigation of the 100-word tabs and understand how important it is for users to have a more flexible browsing experience. Be assured that your comments will be passed on to our development team for consideration in future updates. We're always looking for ways to enhance our app based on what our users find most useful and intuitive. It's wonderful to know that the customer support team has met your expectations and that you have found the switch from Memrise to WordUp to be a positive one. Our goal is to provide a cost-effective solution that also simplifies your learning journey. Thank you once again for your

Replied May 2024

Thank you so much for taking the time to provide feedback on our software. We're delighted to hear that you're enjoying it. Regarding the difficulties you faced during the signup process, we sincerely apologize for any inconvenience. We're committed to providing a smooth experience for all our users, so your input is critical in helping us improve. Our technical team has been notified and will work diligently to resolve the issue you encountered on the last signup page. If you have any further details about the problem, or if there's anything else we can assist you with, please don't hesitate to reach out. Your continued satisfaction is our top priority. Thank you again for your support and for helping us make our software even better.

Replied December 2023

Dear User, We are thrilled to hear about your language adventures with WordUp has sparked joy in your learning experience. It's fantastic to know that our interactive sessions have contributed positively to your language acquisition and that you find our pricing convenient. We also appreciate your feedback regarding browser compatibility. Our team is continuously working to improve the user experience across all platforms, and your insight is invaluable. We aim to ensure that WordUp is as accessible and seamless on other browsers as it is on Chrome. Please look forward to future updates with enhancements reflecting your valuable suggestion. Your comments truly encapsulate the benefits that we strive to offer to language enthusiasts like you. Thank you for choosing Word Up as your trusty language learning companion. We hope to continue to be a part of your enriching journey across different cultures and tongues. Warm regards, The Word Up Team

Replied May 2024

Dear user, Thank you for sharing your thoughts with us! We're delighted to hear that you appreciate the AI assistant and the comprehensive review plan we offer. Your feedback about the appearance and user environment is invaluable, and we're constantly working to enhance the overall experience of our platform. We will certainly take your suggestion into consideration for future updates. Thanks for making the switch to our service, and we hope to continue to meet—and exceed—your expectations. Best regards,

Replied March 2024