CharityTracker vs eFileCabinet

CharityTracker has 1008 reviews and a rating of 4.52 / 5 vs eFileCabinet which has 820 reviews and a rating of 4.41 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

CharityTracker

eFileCabinet

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.52 / 5 (1,008)

4.41 / 5 (820)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

January 27, 2021

February 25, 2021

Pros/Cons

Pros
The ease of use is outstanding and the customer service is AMAZING
Ease of use and kindness of support team are nice. Reporting is fairly robust. Pretty easy to navigate.

Cons
There really isn't anything I dislike other than sometimes it can be slow between screens.
How complex it is for new staff to learn, but I suppose there isn't really any avoiding that with such an in depth system.

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Pros
We have used this for years, it works great, and is easy to use.
It's easy to use and the customer service is superb.

Cons
A few of the features are a little poorly explained, but the excellent customer service set me straight every time!
The interface on the software is a little outdated, and good use a good ux/ui update. The automation of backup when not using the integrated sql server are outdated as well, but still workable.

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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