Awesome!

It is really easy to use. The interface is very efficient. The customer service is excellent.

Sometimes the local form may take a while to update.

Overall positive but could use more work on responsiveness.

Customer support all the way. They pick up super fast and they'll just jump onto my computer remotely and show me where I'm stuck.

They are slow about updating Bankruptcy form changes especially for local bankruptcy forms. I almost switched from this software because every other software in town had new forms and they didn't. Consequently I was having to do everything by hand. Almost a year later they still don't have a local bk form for my district which is MANDATORY.

Ease of use, when it works it works well.

It is buggy on tablets. When the servers crash - you have to manually forward emails to get the notices and if you opened them (because you need them everyday), you can't see them again in Notices. Terrible quality control and implementation.

I wanted to like this as it would solve a big problem over its competitor. It provides cloud access and different payment plans including pay per case. For inexplicable reason the pay per case has some minor limitations over the monthly plan. I had to revert to the competitor, though because the competitor is much more intuitive in that everything is so compact. This software, unfortunately, is all over the place. By that I mean that it is very difficult to navigate. It's a shame that like many other software products, it tries to do too much and ends up being annoying.

I liked most that it is cloud based. I want to access my cases from multiple locations.

Not intuitive. Hard to learn. Frustrating.

Petition page flow, creditor database is saved, saves time.

Glitchy means test, have to search client >details>filing status, no drop down arrow to show where to add in filing date.