--- title: "Smokeball Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smokeball. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smokeball is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/legal/smokeball-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Law Practice Management Software](https://www.softwareadvice.com/legal/law-practice-management-comparison/) / [Smokeball](https://www.softwareadvice.com/legal/smokeball-profile/) / Smokeball Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/smokeball-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/smokeball-profile/alternatives/) # Smokeball User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 359 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 295 reviews (82%) - 4 stars: 51 reviews (14%) - 3 stars: 6 reviews (2%) - 2 stars: 5 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Between our onboarding specialist, and the number of other staff and trainers and resources that are available, there was always someone available to help in whatever area we needed assistance with. Whether it was the migration of our data and documents, assistance with setting up new forms and work procedures, help with the new intake system, or trainings regarding Smokeball billing and time entries, there was someone who was knowledgeable and reliable to assist us every step of the way. - The document automation and integrated legal forms save hours of work, while its user-friendly matter management system keeps everything organized in one place. - I especially appreciate the saved templates, which make document creation a breeze, and the auto-generation feature that saves me so much time. ### Most mentioned cons - It does not automatically re-bill clients for unpaid invoices. If no work has been done in a billing cycle, but there is an outstanding balance, no new bill is sent out. - I chose a Zoom phone service because I thought it would help in billing hours for phone calls, but it hasn't really worked in that regard. - No way to add reminders in Tasks in the Boost version. ## Smokeball customer reviews Showing reviews 1-25 of 359 (page 1). ### Review Update - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Smokeball has been very positive. It has become an essential part of our firm's daily operations by bringing case management, document automation, billing, and time tracking into a single platform. The support team has been responsive, and the product continues to improve with new features. While there are still areas that could be more intuitive and a few performance issues that could be refined, the benefits significantly outweigh the drawbacks. We would recommend Smokeball to other law firms looking for a comprehensive practice management solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Smokeball now is that it centralizes our case management, billing, time entries, documents, and communications in one place. The automatic time tracking has been especially helpful because it captures calls and work activity more accurately and reduces the need for manual time entry. Overall, it gives us better visibility into matters, staff productivity, and billing activity. #### Cons The biggest frustration is that some features are not as intuitive or reliable as they should be. Automatic time tracking can occasionally be inconsistent, requiring manual corrections. Reporting is powerful but could be more flexible and easier to customize. Performance can also slow down when working with larger matters or documents, and some administrative settings require more steps than necessary. Overall, the software is strong, but there is room for improvement in usability, speed, and consistency. #### Reasons for switching to Smokeball I wanted a platform that could centralize all aspects of case management — from intake and communications to document management and time tracking. Smokeball provides this unified system, whereas Lawmatics was more narrowly focused on marketing and client intake. The switch gave us better visibility, accountability, and efficiency across the firm.re features --- ### Smokeball best value and wonderful people to guide you. - Overall rating: 4/5 - Reviewer: Nilda A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Smokeball is a 9 out of 10. 10 being the best. From the onboarding to integration team. Everyone was wonderful and helpful to work with. Any questions we had everyone we worked with was happy to help. Even in the tight turn around to get this project completed everyone was always extremely helpful and professional. Smokeball should be proud of the team they have. Thank you for always being willing to help, jump on calls to go over questions and the help to teach to use the Smokeball product. It is much appreciated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, support and training provided and of course the people behind the scenes helping us as we familiarize ourselves to Smokeball. [sensitive content hidden] helped tremendously. Great customer service and support. The onboarding was extremely helpful having someone like Jonnell navigate us through process and bringing in the proper resources to help. Everyone has been very helpful all team we worked with Project management, to help bringing the data over. Thank you for all the help during the data migration to the support and help that came afterwards. #### Cons There is nothing I that I have not liked so far. Maybe more that needs to be billed out and may already been worked on. A little more automation on payments to client and to us as well. Where if a payment is made or received. An automated form can be sent from client to us and when we receive payment a paid invoice or email can be sent to client thank you for the payment that was received so there is an automatic footprint in Smokeball so there is no need to confirm or remind ourselves to go look in SB. It will automatically be in there. #### Reasons for switching to Smokeball AI not there. Very manual not a lot of automation. #### Vendor response Thank you so much for your thoughtful and detailed feedback, Nilda! We’re thrilled to hear that your onboarding experience was smooth and that our team—especially Jonnell and our project management and data migration specialists—made the transition to Smokeball a positive one. It means a lot to know you’ve found the platform easy to use and that our support and training have helped your team feel confident and supported. We also really appreciate your suggestions about expanding automation around client and payment notifications. Feedback like this helps us continue to improve and evolve Smokeball to better serve our users. I’ve shared your ideas with our product team so they can be considered in future updates. Thank you again for your partnership and kind words. We’re so glad to have you as part of the Smokeball community! Replied November 2025 --- ### Smokeball is the best program to use for a law firm - Overall rating: 5/5 - Reviewer: Angela G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s made to work at the farm so much easier and it’s all in one place. All of our files are in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to integrate our client contracts and client info form as well as our billing now to make it easier #### Cons There’s occasionally a glitch, but it usually gets resolved within a couple days. It is usually minor glitches and once I tell them and they do an update it’s fixed. --- ### Needs improvement - Overall rating: 2/5 - Reviewer: Ann C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered If I had know before what I know now, I would have chosen something else. I spend a lot of time emailing support to try to accomplish what I need to do. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The billing seems to work once you get the hang of it, but there area lot of steps involved to avoid missing something. #### Cons 1. No time-stamp on phone messages. 2. No way to add reminders in Tasks in the Boost version. So you have to enter your own reminders as events on the calendar. So inefficient. 3. It does not automatically re-bill clients for unpaid invoices. If no work has been done in a billing cycle, but there is an outstanding balance, no new bill is sent out. You have to micro-manage the unpaid accounts. 4. It had a feature that allows you to input discovery deadlines, but the deadlines do no show up anywhere. You still have to add the deadline to tasks. #### Reasons for switching to Smokeball Virginia State Bar offered the trust account software for free. #### Vendor response Hi Ann, Thank you for taking the time to leave a review. We sincerely appreciate your honest feedback. I encourage you to reach out to your account manager to voice these concerns and look for ways to ameliorate some of these inconveniences. If you'd like support getting connected with them, I'd be happy to help! Replied April 2026 --- ### New to Smokeball - Overall rating: 5/5 - Reviewer: Sean L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The law firm I work at just recently switched to Smokeball, and the changeover has been as smooth as we could have hoped for. Between our onboarding specialist, and the number of other staff and trainers and resources that are available, there was always someone available to help in whatever area we needed assistance with. Whether it was the migration of our data and documents, assistance with setting up new forms and work procedures, help with the new intake system, or trainings regarding Smokeball billing and time entries, there was someone who was knowledgeable and reliable to assist us every step of the way. We are close to finishing our third month using Smokeball, and all of the staff are comfortable working with all of the main Smokeball features, or have someone to reach out to or resources to guide them when questions arise. We are all extremely pleased with our transition to Smokeball! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Reasons for switching to Smokeball Smokeball was offering a similar service at a more competitive price, and has proven to be more responsive --- ### Smokeball is an excellent case management system for attorneys - Overall rating: 5/5 - Reviewer: Joseph T. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The transition was very good and it's so much of an improvement over Clio. The team at Smokeball is very good at what they do. Smokeball as a case management system is the future of case management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's designed for efficiency. Every process for attorneys is designed for hyper efficiency. My favorite feature is the AI tracking of my time spent processing emails in Outlook. #### Cons The accounting features aren't as good as what we had with Clio. The accounting features don't stack up against all of the thoughtful process designed for case management. It would be nice to have more options to enter future court dates within a matter. #### Reasons for choosing Smokeball Smokeball tracks time spent while in Outlook. It is also really, really efficient and the processes have been thought out very well. #### Reasons for switching to Smokeball Our firm wasn't tracking enough of our time spent on cases. #### Vendor response Hi Joseph, thank you for sharing your experience with Smokeball. We’re glad to hear how much value you’re getting from the platform’s efficiency and automatic Outlook time tracking, especially in helping your firm capture more billable time. It’s great to hear the transition from Clio went smoothly and that Smokeball has been a meaningful upgrade for your firm. We also appreciate your honest feedback around accounting features, as it helps guide ongoing improvements. If you’d ever be interested in participating in a Smokeball case study to share your story, I'd love to connect. Replied December 2025 --- ### Smokeball for Trauma Lawyers - Overall rating: 5/5 - Reviewer: Alita I. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Trauma Lawyers has loved using Smokeball! We are a Plaintiff's Personal Injury firm with a very busy team. Smokeball has helped keep our communication on the same page, generate templates that ease time, and keep workflows consistent so that nothing falls through the cracks on our cases. Overall, Smokeball has helped us show up stronger for our clients! #### Cons Archie is still in the beginning stages of intelligence and has not fulfilled our needs as we would have hoped. #### Reasons for choosing Smokeball Friendlier customer support and better integration process #### Vendor response Thank you so much for your 5-star review, Alita! We are thrilled to hear Smokeball is serving your PI firm in a way that is benefiting your clients. We appreciate your Archie feedback and look forward to continuously improving the tool so it can fulfill your needs and supercharge your practice. Replied March 2026 --- ### Director, Solicitor - Overall rating: 5/5 - Reviewer: Douglas A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'd give it 8/10. The bhack room support provided by [sensitive content hidden] is 2nd to none. She's a 12/10 - which gives Smokeball a final 10/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros How fast it was to implement. Very intuitive. Archie is good value but hallucinates which is a problem with all large language models of this type. #### Cons I felt the after hours support was missing.. Lawyers work everyday of the week, even if they dont want to. 24/7 Support is necessary. #### Reasons for choosing Smokeball Speaking with colleagues who were using Smokeball suggested I try this. #### Vendor response Thank you for your review, Douglas. We're thrilled to hear Smokeball was easy to implement and adopt. We appreciate your feedback on our support team and Archie, and are working to improve these areas where we can! Replied March 2026 --- ### Not for small firms anymore - Overall rating: 2/5 - Reviewer: Noeme E. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Satisfactory. It does what its supposed to do. Nothing extraordinary. Precedents and other standard features items are not amazing. I use smart drafter negate the precedents are simply high quality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Auto time and saving emails was innovative. A breath of fresh air from Action step. Good trust account management and support. #### Cons AI and ask the other bells and whistles weren't worth the price. They are unable to customise to what each firm actually needs. This is no longer a good PMS software for small practice. They are getting greedy. #### Reasons for switching to Smokeball Action step continued to charge me while 37 urgent messages to contact me over a missing matter trust account ledger. This caused serious time lost and stress during audit time. #### Vendor response We're sorry that Smokeball is no longer meeting your needs, Noeme. Many of our solo and small firms love Archie AI because it saves them tremendous time drafting email, drafting & comparing documents, and summarizing matter information. We'd love to hear how we can improve to meet your needs. Replied May 2025 --- ### Get on board Smokeball... - Overall rating: 5/5 - Reviewer: Mike B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10. The staff are excellent. I have no complaints about this company, and I'm excited about the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding was clean, efficient and easy. The staff are responsive and knowledgeable. The interface is brilliant with a tonne of built-in features, and way we can access our files and documents is great and will make client-management a breeze. Their annual fee is competitive, and that's important for us. #### Cons I am yet to discover a negative with the program nor have I had any negative experience with the company. It's perfect for a busy high-volume insurance practice. #### Reasons for switching to Smokeball For a better designed product that was more intuitive, which Smokeball is. #### Vendor response Thank you so much for your fantastic feedback, Mike! We’re delighted to hear that your onboarding experience was seamless and that our team’s responsiveness and expertise made the transition easy. It’s wonderful to know you’re enjoying Smokeball’s intuitive interface and that it’s already making client management more efficient for your firm. We truly appreciate your 10/10 rating and your kind words about our staff. Thank you for choosing Smokeball. We’re excited to continue supporting your firm’s success! Replied November 2025 --- ### Smokeball is great for us - Overall rating: 4/5 - Reviewer: Jordan M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A super-robust program that works well for us, though it can use improvement in some areas. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I find it a little strange that I never see Smokeball included in lists of common legal case management platforms. Because I’ve worked with several case management platforms, and I have yet to see one that is even remotely as robust as Smokeball. Smokeball is a full document management and document Storage platform as well as a case management platform, so it is able to do a lot more quickly than otherwise would be the case. For instance, the integration with Outlook is great. Tagging an email with a specific matter is so much easier and quicker than it was in Clio. Although I still don’t think you can tag multiple emails with the same matter as a bulk function. That’s something that under certain circumstances would be extremely helpful. The timekeeping function alone is probably worth the cost if you need timekeeping in your practice. Obviously, this would not be the case if timekeeping was not important, but when it is, it’s amazing because it captures so much more than you would capture yourself if you were doing it by yourself. And it saves a ton of time. It also provides a much more reliable result than reconstructing something after the fact. I think the internal communication portal is extremely useful and easy to use. We use that all day all the time. The task function is good as well, in the integration with the Outlook calendar is great. Overall I don't know of a platform as robust as SB, even though there are always improvements they could make, just like any platform. Jordan Marsh #### Cons We have a separate Smokeball folder on our Dropbox where we put Smokeball documents that have to be downloaded from another source before they can be imported to Smokeball. Smokeball has improved this issue by creating a PDF to Smokeball option from print menus from anything you can print. But there are still other things, like scanning software that do not go straight into Smokeball. You have to save it on your computer or in Dropbox and then import it into Smokeball. Not a huge deal, but one more step. There is a way to file documents online using Court systems like PACER and Odyssey directly from Smokeball. However, if you have exhibits to those documents, you will have to do that separately. If you are using a particular function of a Smokeball matter, you cannot use another function in that matter at the same time. For instance, if you are inputting information on the names and addresses of defense counsel in a matter, you cannot open up another window for that same matter and look for an email or a letter from that counsel to obtain that information. You have to stop what you’re doing with inputting the data, close that window, and then open up another window in that matter to get the information and then reopen the first window to input the info. Very bulky. Because SB documents are generally stored in the cloud, you can't open a large file like a video immediately. The file has to download from the cloud before it opens, and that can take some time, depending on the size of the file. And while that’s happening, you can’t open up any other files in that matter. In fact, I think you may not be able to open anything else in Smokeball while waiting for a file to download. And if you get anxious, and start opening up multiple large files, it can take forever to get anything done. You would then have to cancel those downloads before you do anything else. So large files like videos you can keep on Smokeball but if you need them immediately, you should also have them stored on your hard drive so you can open them up immediately. Another quibble I have is that the memo function and Smokeball is extremely clunky. Clio’s memo function was much better and cleaner and easier to use. Finally, there's no way to collaborate with another firm that has Smokeball unless both firms have the same license. #### Reasons for switching to Smokeball I was frustrated with Clio for a number of reasons. #### Vendor response Thank you for your thorough review, Jordan! We really appreciate you sharing your Smokeball experience and are so glad you're finding the software to be robust and useful. As you know, we're constantly releasing updates and new features based on user feedback. We've passed your review on to our product team so we can continue to evolve. Thanks again! Replied December 2024 --- ### Mostly Satisfied - Overall rating: 4/5 - Reviewer: Kenneth P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 4/5. I think it is overpriced, but at least it is always improving. Would be great to have a ChatGPT integration tool that is confidential. Its way better than Archie right now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros File organization and templates, billing, email and document integration with Microsoft Teams, cloud based encrypted technology. #### Cons Sometimes its slow and doesn't work correctly. Feature requests/support requests are not always resolved promptly. Archie makes a lot of mistakes. #### Reasons for choosing Smokeball Google reviews were the best at the time. #### Vendor response Thanks for your feedback, Kenneth. The beauty of Archie AI is that it's integrated directly into your firm's instance of Smokeball so it's completely confidential and secure. No data is shared with third parties. The Archie Prompt Library is a great way to get the exact, accurate results you want: https://www.smokeball.com/product-updates/archie-upgrade-march-2025 And we're continuing to evolve and expand Archie AI's capabilities! Replied May 2025 --- ### User Friendly - Overall rating: 5/5 - Reviewer: STEPHANIE T. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been very easy to use and learn. We started using it 8 years ago and I utilized the "SmokeBall University" online webinar to get a feel for it. I do love the continuing education classes and have done a ton of them! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the case management aspect and also the tasks aspect (auto and assigned). My absolute Favorite: The ease of use of integrated Infotrack - love the fact that filed documents go into the client file automatically. #### Cons Integration with Family Law Software has issues when you need to update it, but it doesn't let you know when it's time to update it. #### Vendor response Stephanie, we've loved working with your firm over the years and are so glad to hear Smokeball is easy to use. The InfoTrack integration is a game-changer for sure! Replied June 2025 --- ### Good product. Helpful. - Overall rating: 4/5 - Reviewer: Kenneth H. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a customer from 2018, so I am a long time user. They used to create documents for you but ended that service, otherwise I find the product very useful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Helps keep me organized. I like that I can save attachments right into the file. I like that it makes emailing easy. The most surprising great feature is that it can combine documents into a pdf and automatically create a table of contents. #### Cons The billing module is generally very difficult to use. I do not like how it posts payments. I would like to able to add in payments. #### Vendor response The combine PDFs feature is a fan fav! Sometimes it's the small features that have the biggest time-savings. Thanks for sharing your feedback, Kenneth. If you'd like complimentary training on Smokeball's billing, you can book time with one of our billing experts here: https://support.smokeball.com/hc/en-us/articles/6114330486423-Schedule-Training-for-Smokeball-Prosper#billing-q-a-training-0-6 Replied May 2025 --- ### Smokeball makes my practice soar! - Overall rating: 5/5 - Reviewer: Chrystal K. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I cant believe I've been using it for 8 years now and im just delighted with it. Very few complaints! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Great customer service 2. Great value for the money 3. Keeps me organized and on top of deadlines 4. Complete digital history of every file #### Cons I wish they had not reorganized forms and documents. It was easier to find things before. I can't think of anything else! #### Vendor response Chrystal, we've loved partnering with your firm over the years. Thanks for your rave review! We're here to help you continuing soaring. :) Replied June 2025 --- ### [sensitive content hidden] is great! - Overall rating: 5/5 - Reviewer: Brian W. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Smokeball is great for organizing matters and [sensitive content hidden] has really made me more efficient. [sensitive content hidden] ability to find certain information in a matter or draft correspondence is a gamechanger. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] is great, so long as you have a sufficient prompt. With a sufficient prompt [sensitive content hidden] can assist in almost any possible way. #### Cons Excel does not interact well with Smokeball. Often times Excel freezes up and I must restart the program. Also upon saving a spreadsheet Smokeball will not show the formula's that are input.. #### Vendor response So glad you're loving Archie AI and it's making you more efficient, Brian. We appreciate the feedback on Excel as well! Replied May 2025 --- ### Two thumbs up for smokeball! - Overall rating: 5/5 - Reviewer: Kristi M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Smokeball has been a great program to work with. If you do ever have any problems it is easy to get in touch with someone from support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your needing. #### Cons Smokeball does not always sinc with outlook, so sometimes events do not show in smokeball, but does show up on outlook. #### Vendor response Thanks for your 5-star review, Kristi. We're always here for you! Replied June 2025 --- ### User Friendly - Overall rating: 5/5 - Reviewer: Brianne M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While Smokeball has been my only experience with client management software, it is user friendly. The tech support is always helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely user-friendly and easy to teach to new hires. The ability to create customizable task lists and modify them as necessary is essential. #### Cons Smoke Billing feels a little clunky - there are several ways of doing the same thing, which sometimes makes training difficult. #### Vendor response Thanks for your 5-star review, Brianne! Love hearing that Smokeball is so easy to use--and to teach other staff. We're always making updates and improvements based on client feedback, so if you have any specific suggestions about Smokeball Billing, please let us know! Replied June 2025 --- ### Great Software - Overall rating: 5/5 - Reviewer: John Paul H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Satisfactory and competent. The billing software is modern and allows a real time look at daily +\- for all client files. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Filing integration for lawyers filing documents online and through Smokeball, then the documents, when filed, automatically save to the client’s Smokeball file. #### Cons Con would be the price, I believe it to be too high for the max package which is required for any attorney. #### Vendor response Thanks for your 5-star review, John Paul. We're here to make work as easy as possible for you and your firm. Replied May 2025 --- ### Smokeball is awesome! - Overall rating: 5/5 - Reviewer: Amie R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using Smokeball for several years. It has helped our office become more efficient and it's easier to find documents compared to sifting through a paper file. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the fact that it creates efficiency within the work place. I also really like Archie, the AI. #### Cons I can't think of any down sides to Smokeball except maybe that at times I can't get it to sync with Outlook 365 if we calendar through Outlook. #### Vendor response Love hearing that Smokeball has made your firm more efficient and less paper reliant, Amie. Thanks for your 5-star review! Replied May 2025 --- ### We LOVE Smokeball - Overall rating: 5/5 - Reviewer: Kat V. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our entire team loves Smokeball. I have looked at other programs and Smokeball is consistently the better choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the organization. The workflows and task lists are set up in a user friendly way that are easy to navigate. #### Cons The only problem I have ever had with smokeball is an occasional lag, but the support team has been extremely helpful in fixing the issues. #### Vendor response Kat, thanks so much! We're thrilled to hear that your entire team loves Smokeball for its ability to keep you organized and efficient. We're always here for you. Replied May 2025 --- ### Perfect for on the go attorneys - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very pleased. The continuous updates ensure that things keep working smoothly. Not having my files on my computer protects them from loss or hacking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ability to have my files anywhere I am. I’ve brought my computer to depositions and trials without needing boxes of paper. #### Cons Some of the interfaces, particularly the one for tracking settlement discussions, are a bit clunky and difficult to use. #### Vendor response So glad that Smokeball keeps you in the know while you're on the go, Scott. We're here for you and constantly making updates based on client feedback--so thank you! Replied May 2025 --- ### A great Software to add to your Law Firm - Overall rating: 5/5 - Reviewer: Ramona L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using the Smokeball software on a daily basis has been a great experience, I have used lots of different software systems and this system is above average. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Smokeball is easy to navigate, I also like that there are small update that do not drastically change the format. #### Cons Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software. #### Vendor response Ramona, glad to hear that Smokeball is user-friendly and a step above other practice management software. Thanks for your review! Replied June 2025 --- ### Smokeball Review - Overall rating: 5/5 - Reviewer: Bryanna O. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Smokeball has been lovely. We are always trying to better our company in anyway that we can. Smokeball has been a delight to work with #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The thing that we like most about Smokeball is the dedication that the customer service offers. They are very knowledgeable individuals who are only looking out for your best interest. #### Cons There is nothing that I can pin point that we don't care for with Smokeball. They are brilliant at letting your company shine. #### Vendor response Bryanna, We're thrilled to hear your customer service experience with Smokeball has been satisfactory. We are lucky to work with you! Thank you for the stellar review :) Replied September 2025 --- ### Game changer - Overall rating: 5/5 - Reviewer: Adriana G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Smokeball for about 4 years now at our law firm and it's made all our lives much easier. It keeps everything organized and accessible. Everything is stored on Smokeball, so any contact information, emails, documents, appointments etc. we can pull up anywhere anytime because they have an app as well. I love that Smokeball allows us to focus on more important tasks by prioritizing them in our to do list. 10/10 recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use! Love that you guys have an app as well and everything is accessible anywhere, anytime. #### Cons For the past 4 years its been great overall, no complaints as of right now. #### Vendor response Amazing to hear that Smokeball has been a game-changer over the past four years for you, Adriana. Thanks for your 5-star review and recommendation! We appreciate you. Replied December 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/legal/smokeball-profile/reviews/?page=2) --- Smokeball Reviews, Pros and Cons - 2026 Software Advice