# Best Live Chat Software - 2026 Reviews & Pricing

> Find the best Live Chat Software for your organization. Compare top Live Chat Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/ca/live-chat

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# Best Live Chat Software of 2026

Updated July 2, 2026

On this page

1.  FrontRunners
2.  Popular Comparisons
3.  Buyers Guide
4.  Related Software

Filter products

409 results

### Compare Products

Showing 1 - 25 of 409 products

#### Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

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Sort by

**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: Velaro

[Velaro](https://www.softwareadvice.com/crm/velaro-profile/)

3.94

[(9)](https://www.softwareadvice.com/crm/velaro-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single workspace. Velaro helps you resolve issues faster, capture more leads, and deliver consistent service across every channel without juggling multiple tools. From the first touch to long-term loyalty, you can manage every conversation, track progress, and create customer journeys that match how your business works. - AI Chatbots and Hybrid Automation: Give customers immediate answers with AI chatbots trained on your business content, including documents, URLs, and knowledge base articles. Conversational chatbots can handle open-ended questions or follow structured workflows for tasks like order tracking, appointment scheduling, or troubleshooting. In the same conversation, customers can move from AI bot to a live agent without losing context. This hybrid approach helps you automate where it makes sense, while keeping human support available for more complex needs. - Workflow Builder: Plan and automate customer journeys with Velaro’s visual workflow builder. Map out steps, set conditions, trigger actions, and create automation logic without coding. From lead capture to follow-ups, you can customize every step of the process to match how your business runs. - Unified Inbox for All Channels: Manage conversations from chat, SMS, WhatsApp, Messenger, and IVR in one centralized inbox. Agents see full contact details, conversation history, and related records in the same view, so they always have the context they need. AI writing assistance helps craft consistent, accurate replies quickly, while automation rules route messages to the right person. - Messaging, Voice, and Surveys: Send and receive messages through SMS and apps like WhatsApp and Messenger. Handle inbound voice requests through IVR and easily set up pre-chat and post-chat surveys to gather customer feedback or collect key details. Key Features • Automated conversation routing and agent transfers • Specialized AI agents trained for specific topics • Suggested replies and questions to improve conversation flow • Lead qualification based on visitor behavior or responses • Custom cards and widgets for the chatbot welcome screen • Ticketing and case management for high-priority issues • Contact management with full interaction history • Performance insights to track chat, agent, and bot metrics - CRM Integrations and API Access: Velaro connects with the tools you already use, including NetSuite, Microsoft Dynamics, and other popular CRMs. You can sync customer data automatically, trigger updates, and manage follow-ups without manual entry. Open API access provides flexibility for custom connections. - Security and Compliance: Designed for businesses that take data security seriously, Velaro includes encryption, role-based access control, and compliance-ready features for regulated industries. - Built for teams of all sizes: From small support teams to enterprise contact centers, Velaro adapts to the way you work. Give customers faster answers, keep every interaction connected, and create service experiences that keep them coming back. Turn conversations into better experiences, all in one platform.... [Read more](https://www.softwareadvice.com/crm/velaro-profile/)

### Best rated features:

Real-time Consumer-facing Chat

5.0

Reporting/Analytics

5.0

Customizable Branding

5.0

Offline Form

5.0

### Worst rated features:

File Sharing

3.7

Chatbot

4.0

Live Chat

4.0

Mobile Access

4.0

[See all features](https://www.softwareadvice.com/crm/velaro-profile/#key-features)

### Customized Pricing

Custom

Pricing available upon request

Pricing available upon request. Tailored to your specific needs and level of customization. Contact our team for a personalized quote plan based on your business requirement.... [Read more](https://www.softwareadvice.com/crm/velaro-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/velaro-profile/#pricing-and-plans)

### Product: Missive

[Missive](https://www.softwareadvice.com/voip/missive-profile/)

4.90

[(184)](https://www.softwareadvice.com/voip/missive-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their existing workflow. Designed for businesses that rely heavily on email, Missive provides features to help teams stay coordinated, focused, and productive. Key features include tags, statuses and task management. The platform offers dedicated team spaces with shared inboxes, tasks, and discussion areas. This enables teams to collaborate on emails, provide context and information to one another, and ensure important messages are handled efficiently. Additionally, Missive provides visibility into team workloads, allowing managers to balance tasks and keep track of who is working on what.... [Read more](https://www.softwareadvice.com/voip/missive-profile/)

### Best rated features:

Real-time Consumer-facing Chat

5.0

Document Management

5.0

Multi-User Collaboration

5.0

@mentions

5.0

### Worst rated features:

Document Storage

3.0

Knowledge Base Management

3.0

Reporting/Analytics

3.8

Shared Inboxes

4.0

[See all features](https://www.softwareadvice.com/voip/missive-profile/#key-features)

### Free

$0.00/month

This is a free plan.

### Starter

$18.00/month

The plan assures a 30-day money back guarantee.

### Productive

$30.00/month

The plan assures a 30-day money back guarantee.

[See full pricing details](https://www.softwareadvice.com/voip/missive-profile/#pricing-and-plans)

### Product: Glassix

[Glassix](https://www.softwareadvice.com/customer-communications-mngt/glassix-profile/)

4.97

[(103)](https://www.softwareadvice.com/customer-communications-mngt/glassix-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and success. Revolutionizing Customer Journeys: With its AI Omnichannel capabilities, Glassix transforms customer journeys, ensuring seamless interactions at every touchpoint, even during off-hours. Titans like Nike, Avis, Nintendo, Domino's, and Dyson are among their trusted clients, who have achieved remarkable progress with Glassix's transformative technology. Simplified Customer Interaction Management: Experience the ease of managing customer interactions with Glassix. Its unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep customers engaged, all in one place. Connected Conversations Across Channels: Glassix is an AI-powered unified messaging platform that connects customer conversations across every digital channel. From instant messaging apps and SMS texts to email conversations, live chat on websites or apps, and social media messages. Security and Customizability: Rest assured with Glassix's secure platform, delivered as a subscription service. Users don't need technical knowledge to get started, thanks to their visual no/low code chatbot tools. Leverage the power of GPT-4 for conversational AI capabilities, or utilize the Glassix API to create highly customized experiences. Glassix's collaboration with a global network of integration partners ensures they cater to established brands, high-growth ventures, and small businesses. Deliver Exceptional Customer Experiences: Experience the true potential of Glassix as it refines interactions, enabling users to provide exceptional customer experiences. Say goodbye to manual tasks and reclaim valuable time. With its automation capabilities, conversations flow seamlessly.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/glassix-profile/)

### Best rated features:

Code-free Development

5.0

AI/Machine Learning

5.0

Transcripts/Chat History

5.0

Reporting/Analytics

5.0

### Worst rated features:

Access Controls/Permissions

4.0

[See all features](https://www.softwareadvice.com/customer-communications-mngt/glassix-profile/#key-features)

### Starter

$49.00/month

### Growth

$65.00/month

### Enterprise

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/glassix-profile/#pricing-and-plans)

### Product: Broadly

[Broadly](https://www.softwareadvice.com/review-management/broadly-profile/)

4.78

[(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/)

Best for:SMS Messaging

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. Broadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.... [Read more](https://www.softwareadvice.com/review-management/broadly-profile/)

### Best rated features:

Customer History

5.0

Real-time Consumer-facing Chat

4.9

SMS Messaging

4.8

Review Request

4.8

### Worst rated features:

Email Management

4.0

Campaign Management

4.0

Monitoring

4.0

[See all features](https://www.softwareadvice.com/review-management/broadly-profile/#key-features)

### Basic

$249.00/month

[See full pricing details](https://www.softwareadvice.com/review-management/broadly-profile/#pricing-and-plans)

### Product: Tidio

[Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)

4.73

[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions. With Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox. At the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses. Tidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues. Get started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.... [Read more](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)

### What users love

-   Versatile live chat experience
-   Efficient customer service automation
-   Broad platform and app integration

### To take in mind

-   Expensive for small businesses

### Best rated features:

Customer Surveys

5.0

Activity Tracking

5.0

Language Detection

5.0

Help Desk Management

5.0

[See all features](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#key-features)

### Free

$0.00/month

For solo entrepreneurs. Free forever. No credit card required.

### Starter

$24.17/month

Ideal for small businesses focused on enhancing customer satisfaction via live chat support.

### Growth

$49.17/month

Ideal for teams of all sizes prioritizing customer service as their competitive advantage.

[See full pricing details](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#pricing-and-plans)

### Product: HelpCrunch

[HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/)

4.78

[(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business. Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers. Chatbot helps companies automate routine tasks and jumpstart their lead generation activities. Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns. The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case. Pricing is tiered, based on the number of agents and emails.... [Read more](https://www.softwareadvice.com/crm/helpcrunch-profile/)

### Best rated features:

Real-Time Monitoring

5.0

Surveys & Feedback

5.0

Customer Database

5.0

Catalog Management

5.0

### Worst rated features:

Canned Responses

3.0

Third-Party Integrations

3.0

Call Center Management

4.0

Social Media Integration

4.0

[See all features](https://www.softwareadvice.com/crm/helpcrunch-profile/#key-features)

### Basic

$15.00/month

Total pricing depends on the number of team members and emails.

### Pro

$25.00/month

Total pricing depends on the number of team members and emails.

### Enterprise

Custom

Pricing available upon request

Contact for pricing details

[See full pricing details](https://www.softwareadvice.com/crm/helpcrunch-profile/#pricing-and-plans)

### Product: Chatra

[Chatra](https://www.softwareadvice.com/live-chat/chatra-profile/)

4.73

[(452)](https://www.softwareadvice.com/live-chat/chatra-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions. Businesses can wait for web visitors to ask a question and answer it in real-time or initiate an automatic conversation with all online visitors. Chatra offers a group chat functionality that enables different employees and account or product specialists to have conversations in the same chat window. This means they can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees. Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data based on events. It provide options to customize the look and feel of the live chat experience. Services are offered on per agent per month subscription basis. Support is available via email and through live chat. Chatra will soon be merging with Sendinblue. Additional Chatra reviews can be found on the Sendinblue page.... [Read more](https://www.softwareadvice.com/live-chat/chatra-profile/)

### Best rated features:

Transfers/Routing

4.8

Real-Time Notifications

4.8

Customizable Branding

4.7

Proactive Chat

4.6

[See all features](https://www.softwareadvice.com/live-chat/chatra-profile/#key-features)

### Free

$0.00/month

One agent free forever.

### Essential

$21.00/month

Free 10-day trial, no credit card required.

### Pro

$29.00/month

Free 10-day trial, no credit card required.

[See full pricing details](https://www.softwareadvice.com/live-chat/chatra-profile/#pricing-and-plans)

### Product: WhatsApp

[WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/)

4.69

[(16393)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/)

Best for:Chat/Messaging

### Pricing availability

Free trial: Not available

Free version: Available

Software Advice Summary

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. WhatsApp is available as a free solution. Support is provided via an online help center.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/)

### What users love

-   Versatile group chat features
-   Simple and intuitive interface
-   Reliable everyday communication tool

### To take in mind

-   Spam, notifications, and limitations
-   Device and account restrictions
-   Call quality and connectivity issues

### Best rated features:

SMS Messaging

5.0

@mentions

4.9

Chat/Messaging

4.8

Mobile Access

4.8

[See all features](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/#key-features)

### Product: Chatway

[Chatway](https://www.softwareadvice.com/live-chat/chatway-profile/)

4.89

[(80)](https://www.softwareadvice.com/live-chat/chatway-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Chatway is a live chat app for websites that helps businesses connect with visitors, support customers, answer questions, and convert more leads in real time. With Chatway, you can add a customizable live chat widget to your website and start conversations with visitors exactly when they need help. Whether you want to provide instant customer support, guide users through your product, answer pre sales questions, or improve engagement, Chatway gives you the tools to communicate more effectively across every stage of the customer journey. Chatway makes it easy to manage customer conversations from one shared inbox. Your team can handle messages coming from website chat, email, and social channels in one place, making support faster, more organized, and more efficient. Instead of switching between multiple tools, agents can collaborate from a central workspace, assign conversations, track chat history, and make sure every customer gets a timely response. This helps teams stay aligned, reduce missed messages, and deliver a smoother support experience. The live chat widget is fully customizable, so you can match it to your website design and brand. You can adjust the appearance, welcome messages, and chat behavior to create an experience that feels natural on your site. Chatway helps businesses create a more personal connection with visitors while also making it easier to capture leads, collect customer details, and turn more website traffic into paying customers. Chatway also includes an AI chatbot that helps automate customer support and improve response times. The AI chatbot can instantly answer common questions, reduce repetitive support work, and help customers find the information they need without waiting for a human agent. This allows your team to spend less time on repetitive requests and focus more on high value conversations and complex issues. Businesses can use the AI chatbot to provide faster support, keep customer service available around the clock, and improve the overall user experience. With Chatway, teams can offer both automated and human support in one platform. The AI chatbot can handle routine questions, while live agents can step in when a conversation needs a personal touch. This combination helps businesses scale support more effectively, improve customer satisfaction, and create a better experience for both customers and support teams. Chatway is built for businesses that want to provide better customer service, increase engagement, capture more leads, and grow sales through real time communication. Whether you run an ecommerce store, SaaS company, agency, startup, or service business, Chatway helps you stay connected with your visitors and customers through live chat and AI powered assistance. Use Chatway to deliver faster replies, improve team collaboration, streamline customer communication, reduce support workload, and provide seamless live chat and AI chatbot support from one easy to use platform.... [Read more](https://www.softwareadvice.com/live-chat/chatway-profile/)

### Best rated features:

AI Copilot

5.0

Transfers/Routing

5.0

Surveys & Feedback

5.0

Email Management

5.0

### Worst rated features:

Interaction Tracking

4.0

[See all features](https://www.softwareadvice.com/live-chat/chatway-profile/#key-features)

### Free

$0.00/month

1 seat included Unlimited Conversations FAQs & canned responses Widget customization iOS and Android mobile apps Buttons for social chat channels 30 Days chat history... [Read more](https://www.softwareadvice.com/live-chat/chatway-profile/#pricing-and-plans)

### Solo

$29.00/month

1 seat included Unlimited chat history Shopify & WooCommerce full sync Email, Facebook Messenger & Instagram integration Private notes & Reminders Live translation & multilingual widget Custom data, tags and segments Add users anytime for just $19/month per seat... [Read more](https://www.softwareadvice.com/live-chat/chatway-profile/#pricing-and-plans)

### Team

$79.00/month

4 seats included Automation & Workflows - Engage visitors and automate tasks with smart triggers & rules Add users anytime for just $19/month per seat... [Read more](https://www.softwareadvice.com/live-chat/chatway-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/live-chat/chatway-profile/#pricing-and-plans)

### Product: Gladly

[Gladly](https://www.softwareadvice.com/call-center/gladly-profile/)

4.82

[(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.... [Read more](https://www.softwareadvice.com/call-center/gladly-profile/)

### Best rated features:

Issue Management

5.0

Text Analysis

5.0

Forms Management

5.0

Interaction Tracking

5.0

### Worst rated features:

Negative Feedback Management

4.0

Progressive Dialer

4.0

Canned Responses

4.0

[See all features](https://www.softwareadvice.com/call-center/gladly-profile/#key-features)

### Product: Chekkit

[Chekkit](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/)

4.84

[(82)](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review monitoring and sentiment analysis. Chekkit helps users to capture leads and save their website visitors' names and contact numbers. The solution also provides users with a live-chat widget that can be added to their websites and be used to respond to different customer queries. Additionally, Chekkit offers users negative feedback management functionality and an internal dashboard that helps them to keep track of their business procedures from a single place. It also provides users with mobile applications for Android and iOS devices. Services to users are offered on a monthly subscription basis that includes support via phone and email.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/)

### Best rated features:

Customizable Branding

5.0

Response Management

5.0

Real-Time Notifications

5.0

Text Analysis

5.0

[See all features](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/#key-features)

### Chekkit Basic

$149.00/month

Month-to-month billing

### Chekkit Premium

$229.00/month

Month-to-month billing

[See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/#pricing-and-plans)

### Product: Chaport

[Chaport](https://www.softwareadvice.com/live-chat/chaport-profile/)

4.87

[(63)](https://www.softwareadvice.com/live-chat/chaport-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and macOS, a web-app for all browsers, and mobile apps for Android and iOS devices, allowing professionals to chat with website visitors, even from remote locations. Key features of Chaport include live chat widget, chatbots, knowledge base, integrations with social networks and messengers, detailed visitor info with custom fields, visitor behavior, pre-chat form, notifications, read receipts, chat transcripts, and Secure Sockets Layer (SSL) encryption. Chaport helps companies automate sales and support and offer help 24/7, send automated chat invitations to clients and get more leads, transfer chats to team members, and customize the chat widget by adding specific colors, texts, or photos. Additionally, it lets users share files or images with website visitors, quickly resolve queries using saved replies and typing insights, and gain visibility into missed/incoming chat metrics and working hours through real-time reports. Companies can also use Chaport to create a knowledge base for customers and connect it to an FAQ bot that can automatically answer customer questions using the KB articles. Chaport comes with an application programming interface (API) that allows businesses to integrate the platform with third-party systems. It also has Zapier integration that helps companies to connect Chaport to 3,000+ apps without any programming skills. The product is available on monthly and annual subscriptions, and support is extended via live chat, email, and documentation.... [Read more](https://www.softwareadvice.com/live-chat/chaport-profile/)

### Best rated features:

Language Detection

5.0

Automated Routing

5.0

Natural Language Processing

5.0

Reporting & Statistics

5.0

### Worst rated features:

Autoresponders

4.0

[See all features](https://www.softwareadvice.com/live-chat/chaport-profile/#key-features)

### Free

$0.00

Talk to your customers in real time. 2 operators included

### Pro

$29.00/month

Make even more sales. Increase operator efficiency. 4 operators included. This plan is priced at $39/mo for monthly billing.... [Read more](https://www.softwareadvice.com/live-chat/chaport-profile/#pricing-and-plans)

### Unlimited

$99.00/month

Automate sales & support. Get more control. Unlimited operators without any charge. This plan is priced at $129/mo for monthly billing.... [Read more](https://www.softwareadvice.com/live-chat/chaport-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/live-chat/chaport-profile/#pricing-and-plans)

### Product: Chaty

[Chaty](https://www.softwareadvice.com/customer-success/chaty-profile/)

4.98

[(41)](https://www.softwareadvice.com/customer-success/chaty-profile/)

### Pricing availability

Free trial: Not available

Free version: Available

Software Advice Summary

Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, WeChat, Snapchat, TikTok, Google Maps, Vkontakte, Waze, Discord, Slack, Microsoft Teams, LinkedIn, and more. Team can make improvements to the customer's experience by using insights and feedback shared by your customers in a direct chat. Users can set triggers and targeting rules for chat widgets based on specific pages, dates, times, exit intent, or page scroll.... [Read more](https://www.softwareadvice.com/customer-success/chaty-profile/)

### Best rated features:

Search/Filter

5.0

Interaction Tracking

5.0

Chat/Messaging

5.0

Real-time Consumer-facing Chat

4.9

### Worst rated features:

Usage Tracking/Analytics

4.0

Geotargeting

4.0

[See all features](https://www.softwareadvice.com/customer-success/chaty-profile/#key-features)

### Product: Consolto

[Consolto](https://www.softwareadvice.com/appointment-scheduling/consolto-profile/)

4.81

[(80)](https://www.softwareadvice.com/appointment-scheduling/consolto-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Consolto is a complete remote customer communication suite with live chat, web conferencing and appointment scheduling. It is designed to help businesses communicate with clients by embedding the 3-in-one plugin across websites. It enables organizations to streamline video conferencing, screen sharing, interaction tracking, contact management, and file sharing operations via a unified platform. Features of Consolto include video streaming, user management, two-way audio and video, reporting, on-demand recording, file transfer, appointment scheduling, contact management and more. It allows employees to redirect customers to calendar during off-hours, directly receive meeting requests from customers as well as send invitation requests during live chats. Consolto comes with an application programming interface (API) and Zapier integration, which lets businesses connect the system with several third-party platforms such as PayPal, Google Analytics and more. Pricing is available on a monthly or annual subscription and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/appointment-scheduling/consolto-profile/)

### Best rated features:

Reminders

5.0

Customer Database

5.0

Appointment Scheduling

5.0

Online Booking

5.0

[See all features](https://www.softwareadvice.com/appointment-scheduling/consolto-profile/#key-features)

### Smart

$8.20/month

Tailored for freelancers and small businesses.

### Clever

$16.40/month

Tailored for more casual remote work

### Start Genius

$32.00/month

Best for heavy remote work

[See full pricing details](https://www.softwareadvice.com/appointment-scheduling/consolto-profile/#pricing-and-plans)

### Product: Slack

[Slack](https://www.softwareadvice.com/remote-support/slack-profile/)

4.66

[(24136)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/)

Best for:Group Messaging

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics. Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues. Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop. Slack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.... [Read more](https://www.softwareadvice.com/remote-support/slack-profile/)

### What users love

-   Organized and central team messaging
-   User-friendly and intuitive interface
-   Streamlined project collaboration tools

### To take in mind

-   Message overload and history limits
-   Overwhelming notification volume
-   Restrictive free plan and high cost

### Best rated features:

Natural Language Processing

5.0

Scheduling

5.0

Private Chat

5.0

Recording

5.0

### Worst rated features:

Call Recording

3.0

Transcripts/Chat History

3.8

To-Do List

3.8

[See all features](https://www.softwareadvice.com/remote-support/slack-profile/#key-features)

### Free

Custom

Pricing available upon request

### Pro

$8.75/month

### Business+

$15.00/month

[See full pricing details](https://www.softwareadvice.com/remote-support/slack-profile/#pricing-and-plans)

### Product: Birdeye

[Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/)

4.68

[(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.... [Read more](https://www.softwareadvice.com/online-payment/birdeye-profile/)

### What users love

-   Centralized review collection tools
-   Responsive and helpful support team
-   User-friendly and intuitive interface

### To take in mind

-   Expensive for small businesses
-   Inconsistent service and communication
-   Difficult contract cancellation process

### Best rated features:

Text Analysis

5.0

Campaign Analytics

5.0

For Sales/Marketing

5.0

Survey/Poll Management

5.0

### Worst rated features:

Audience Targeting

3.0

[See all features](https://www.softwareadvice.com/online-payment/birdeye-profile/#key-features)

### Starter

Custom

Pricing available upon request

### Growth

Custom

Pricing available upon request

### Dominate

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/online-payment/birdeye-profile/#pricing-and-plans)

### Product: Wing

[Wing](https://www.softwareadvice.com/live-chat/wing-profile/)

4.77

[(71)](https://www.softwareadvice.com/live-chat/wing-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Wing has the world's best talent ready for you! Use your dedicated assistant to help you focus on your core activities by having them take over busy work such as Basic Research, Data Entry, Social Media Management, Lead Generation, etc. Additional services like specialized assistants, receptionists, or sales agents allow small business teams to delegate menial work and focus on their core activities. At Wing, every client has a dedicated Client Success Manager to help delegate work. Software tools like Workflows and Credentials Manager make interacting with Wing's remote talent efficient and secure. It includes various productivity enhancers like different task views, a file upload section, and message bookmarks, which help optimize tasks.... [Read more](https://www.softwareadvice.com/live-chat/wing-profile/)

### Best rated features:

Virtual Personal Assistant (VPA)

5.0

Progress Tracking

5.0

Notes Management

5.0

Customer Database

5.0

### Worst rated features:

Third-Party Integrations

3.0

[See all features](https://www.softwareadvice.com/live-chat/wing-profile/#key-features)

### Part-Time

$699.00/month

Get your dedicated Assistant for 20 hours per week

### Full-Time

$999.00/month

Get your dedicated Assistant for 40 hours per week

### Bilingual ENglish/Spanish

Custom

Pricing available upon request

We provide top talent who speak both English and Spanish proficiently.

[See full pricing details](https://www.softwareadvice.com/live-chat/wing-profile/#pricing-and-plans)

### Product: LiveAgent

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.68

[(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/)

### What users love

-   Unified and efficient support
-   Real-time chat for support
-   Intuitive and user-friendly design

### To take in mind

-   Email handling and usability issues
-   Outdated and cluttered interface
-   Limited and outdated mobile experience

### Best rated features:

Corrective and Preventive Actions (CAPA)

5.0

Drag & Drop

5.0

Transfers/Routing

5.0

Issue Tracking

5.0

### Worst rated features:

Audit Trail

1.0

Multi-Channel Management

2.0

[See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features)

### Small

$15.00/month

$15 agent/month (billed annually) — $19 agent/month (billed monthly)

### Medium

$29.00/month

$29 agent/month (billed annually) — $35 agent/month (billed monthly)

### Large

$49.00/month

$49 agent/month (billed annually) — $59 agent/month (billed monthly)

[See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans)

### Product: Re:amaze

[Re:amaze](https://www.softwareadvice.com/service-desk/reamaze-profile/)

4.85

[(53)](https://www.softwareadvice.com/service-desk/reamaze-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat. Reamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries. Additionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered. Services are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.... [Read more](https://www.softwareadvice.com/service-desk/reamaze-profile/)

### Best rated features:

Automated Routing

5.0

Real-Time Monitoring

5.0

Autoresponders

5.0

Interaction Tracking

5.0

[See all features](https://www.softwareadvice.com/service-desk/reamaze-profile/#key-features)

### Basic

$29.00/month

All features in basic for $59 flat rate per month for unlimited team members. 14-Day free trial is also available.... [Read more](https://www.softwareadvice.com/service-desk/reamaze-profile/#pricing-and-plans)

### Pro

$49.00/month

14-Day free trial is also available.

### Plus

$69.00/month

14-Day free trial is also available.

[See full pricing details](https://www.softwareadvice.com/service-desk/reamaze-profile/#pricing-and-plans)

### Product: Denser AI

[Denser AI](https://www.softwareadvice.com/live-chat/denser-ai-profile/)

4.97

[(31)](https://www.softwareadvice.com/live-chat/denser-ai-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on websites. This technology is aimed at companies looking to improve their website search functions and user interactions. By providing precise answers and citations, Denser AI minimizes the occurrence of hallucinations commonly found in other AI systems. Key features of Denser AI include its ability to power semantic search and chat functions across entire websites. The system delivers accurate answers by citing source pages and documents, and offers both document search results and AI-generated responses. Denser AI provides continuous assistance, resulting in significant cost reductions compared to employing human agents. In terms of use cases, Denser AI can transform visitor interactions through website chat, facilitating lead generation by collecting customer data. The tool can also assist in the creation of knowledge bases by explaining complex technical documents. Additionally, Denser AI analyzes documents to provide in-depth technical support, and offers compatibility with site scripts, REST, and GraphQL APIs.... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/)

### Best rated features:

Natural Language Processing

5.0

Lead Capture

5.0

AI/Machine Learning

5.0

Chatbot

5.0

[See all features](https://www.softwareadvice.com/live-chat/denser-ai-profile/#key-features)

### Starter

$19.00/month

$19/Per Month 2 DenserBot 1500 queries per month Maximum of 100 docs/webpages or 50M doc storage per DenserBot REST Api... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans)

### Standard

$89.00/month

$89 / Per Month Details: 4 DenserBot 7500 queries per month Maximum of 2000 docs/webpages or 1G doc storage per DenserBot REST Api... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans)

### Product: FocalScope

[FocalScope](https://www.softwareadvice.com/help-desk/focalscope-profile/)

5.0

[(28)](https://www.softwareadvice.com/help-desk/focalscope-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool. With FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which includes who read what email and what action they took after doing so. Users can assign tickets to employees, and tickets can be re-assigned at any point. FocalScope lets users create email response templates and set up automated responses. When tickets come in, they are automatically assigned to a staff member’s queue, and maximum limits can be set on queues to avoid overloading any one employee. This software also includes a live chat feature. Users are able to engage in multiple live chat sessions at once. When customers request live chats after business hours, a log of that request is created so that users can follow up with customers later. FocalScope is available on a per user per month basis. It services all industries and is platform-agnostic. Mobile apps for Android and iOS are available.... [Read more](https://www.softwareadvice.com/help-desk/focalscope-profile/)

### Best rated features:

Alerts/Escalation

5.0

Help Desk Management

5.0

Reporting/Analytics

5.0

Support Ticket Management

5.0

[See all features](https://www.softwareadvice.com/help-desk/focalscope-profile/#key-features)

### Basic

$9.00/month

[See full pricing details](https://www.softwareadvice.com/help-desk/focalscope-profile/#pricing-and-plans)

### Product: Lucky Orange

[Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/)

4.70

[(262)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas within website forms through reports. Lucky Orange allows supervisors to track the number of website visitors in real-time and create conversion funnels using a centralized dashboard. Agents can communicate with other operators, customize the chat widget to establish brand identity and use canned responses to reply to customers' queries. Additionally, managers can set up triggers to display polls, capture visitors' activities and segment recordings based on browser, device, behavior, operating system and other criteria. Lucky Orange facilitates integration with various third-party systems such as Joomla, Magento, Instapage, Shopify, Weebly and more. The product is available on monthly, annual and biennial subscriptions and support is extended via FAQs, documentation, live chat and other online measures.... [Read more](https://www.softwareadvice.com/bi/lucky-orange-profile/)

### Best rated features:

Issue Tracking

5.0

Live Chat

5.0

Customizable Templates

5.0

Widgets

5.0

### Worst rated features:

Keyword Tracking

2.5

[See all features](https://www.softwareadvice.com/bi/lucky-orange-profile/#key-features)

### Free

$0.00/month

### Build

$39.00/month

### Grow

$89.00/month

[See full pricing details](https://www.softwareadvice.com/bi/lucky-orange-profile/#pricing-and-plans)

### Product: Whappext

[Whappext](https://www.softwareadvice.com/live-chat/whatsapp-marketing-software-profile/)

4.70

[(164)](https://www.softwareadvice.com/live-chat/whatsapp-marketing-software-profile/reviews/)

Best for:Real-Time Chat

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Whappext is a WhatsApp marketing Software that caters to a diverse range of entities, including small, medium, and large companies, NGOs, educational institutes, retails, MLM, software companies, and digital marketers. It offers the following features: - Automated bulk messaging: Seamlessly send bulk WhatsApp messages to customers with just a few clicks, streamlining your communication process. - Versatility: From text and images to documents, Whappext allows you to share a variety of content, ensuring your messages are impactful and engaging. - Targeted marketing: Reach your audience precisely with advanced targeting features, optimizing your marketing efforts for maximum impact. Whappext is designed to deliver results, helping you enhance customer engagement, boost sales, and strengthen brand presence. The user-friendly interface ensures a smooth experience for every user.... [Read more](https://www.softwareadvice.com/live-chat/whatsapp-marketing-software-profile/)

### Best rated features:

Real-Time Chat

4.7

Real-time Consumer-facing Chat

4.6

File Sharing

4.5

Reporting/Analytics

4.5

[See all features](https://www.softwareadvice.com/live-chat/whatsapp-marketing-software-profile/#key-features)

### Product: Hiver

[Hiver](https://www.softwareadvice.com/crm/hiver-profile/)

4.68

[(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/)

Best for:Popular

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Hiver in Gmail transforms Gmail into a full-fledged, AI-powered helpdesk. It is built for teams that want to run customer operations from Google Workspace. Hiver Omni is an omnichannel customer service platform with native AI features. It brings together email, live chat, Slack, voice, customer portals, and other channels in a single workspace. Both Hiver products were designed for teams that have complex support operations - the kind of support interactions that span multiple teams - product, customer success, finance and require context from different external systems such as your CRM, Jira, or NetSuite. 10,000+ teams across the globe trust Hiver with their support function - the likes of Gusto, Flexport, Bynder, and Ping Identity. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). Some of Hiver’s key features include - AI Agents - Hiver’s AI Agents can independently resolve customer conversations end-to-end. It can pull context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human. AI Copilot - Once an agent is in a conversation, Copilot works alongside them like a coworker. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out. AI QA - AI QA automatically reviews all agent responses against set quality parameters you define such as tone, accuracy, completeness, process adherence. This way, managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching. AI Knowledge Management - Hiver's AI keeps your knowledge base fresh and updated without the manual upkeep. It scans incoming tickets and figures out if there’s a gap in your knowledge base. Based on the gaps, it suggests new articles and can even go ahead and draft a version for you. Essentially, think of it like a system that maintains itself. Cross-team collaboration features - Loop in teammates with internal notes or work together on shared drafts, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. Analytics and reporting - Hiver lets you track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. Workflow automation with a visual builder - You can build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually.... [Read more](https://www.softwareadvice.com/crm/hiver-profile/)

### Best rated features:

Issue Tracking

5.0

Shared Inboxes

5.0

SSL Security

5.0

Reporting/Analytics

5.0

[See all features](https://www.softwareadvice.com/crm/hiver-profile/#key-features)

### FREE

$0.00/month

For teams just getting started with customer service.

### GROWTH

$25.00/month

Ideal for small teams to deliver effortless, multi-channel support.

### PRO

$55.00/month

For teams looking transform their support with advanced features

[See full pricing details](https://www.softwareadvice.com/crm/hiver-profile/#pricing-and-plans)

### Product: 11Sight

[11Sight](https://www.softwareadvice.com/video-conferencing/11sight-profile/)

4.74

[(82)](https://www.softwareadvice.com/video-conferencing/11sight-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Very few organizations pay attention to optimizing the customer journey from the first engagement. Even though, your first meeting with a prospect represents 80% of your deal's success. Introducing 11Sight's #1 Inbound Video Call and Customer Engagement Platform for Revenue Teams. Convert more qualified leads and nail that first meeting with 11Sight. All it takes is one click from any online channel. Call us now at https://11sight.com/sales... [Read more](https://www.softwareadvice.com/video-conferencing/11sight-profile/)

### Best rated features:

SSL Security

5.0

Host Controls

5.0

Alerts/Notifications

5.0

Unified Communications

5.0

[See all features](https://www.softwareadvice.com/video-conferencing/11sight-profile/#key-features)

### Free

$0.00/month

The plan is free of cost.

### Starter

$12.00/month

The plan offers a 14-day free trial.

### Premium

$20.00/month

The plan offers a 14-day free trial.

[See full pricing details](https://www.softwareadvice.com/video-conferencing/11sight-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/live-chat/?page=2)[3](https://www.softwareadvice.com/live-chat/?page=3)[4](https://www.softwareadvice.com/live-chat/?page=4)[5](https://www.softwareadvice.com/live-chat/?page=5)

...

[17](https://www.softwareadvice.com/live-chat/?page=17)

## Popular Comparisons

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Bitrix24 vs Slack

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LiveChat vs WhatsApp

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Pipedrive vs HubSpot CRM

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LiveAgent vs Zendesk Suite

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Tidio vs Freshdesk

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Zoho Desk vs Intercom

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## Your Guide to Top Live Chat Software, April 2025

Software Advice uses reviews from real software users to highlight the top-rated Live Chat products in North America.

[Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/)

#### Explore FrontRunners

-   [Chatway](https://www.softwareadvice.com/live-chat/chatway-profile/)
-   [Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/)
-   [Drift](https://www.softwareadvice.com/live-chat/drift-profile/)
-   [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/)
-   [Front](https://www.softwareadvice.com/crm/front-profile/)
-   [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/)
-   [Intercom](https://www.softwareadvice.com/crm/intercom-profile/)
-   [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)
-   [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)
-   [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/)
-   [Smartsupp](https://www.softwareadvice.com/live-chat/smartsupp-profile/)
-   [tawk.to](https://www.softwareadvice.com/live-chat/tawk-to-profile/)
-   [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/)
-   [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)
-   [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

Live chat software solutions allow companies to have real-time conversations with website visitors. It is, by many measures, one of the most effective tools for improving customer service and can help increase online sales and repeat business by fostering customer engagement. It can be used for both pre- and post-sales service and, to top it all off, can help businesses save on the costs of providing support through channels such as phone and email.

We’ve prepared a buyers guide to answer the most common and important questions that come up when businesses consider implementing a new (or replacement) live chat solution.

Here’s what we’ll cover:

[What is live chat software?](#Whatislivechatsoftware)

[Common features of live chat software](#Commonfeaturesoflivechatsoftware)

[Strategy tips for live chat implementation](#Strategytipsforlivechatimplementation)

[What type of buyer are you?](#Whattypeofbuyerareyou)

## What is live chat software?

Live chat is a communication channel that lets customers and businesses converse in real time on a company’s website via a chat widget. The widget usually appears as a small box or window on the webpage. A live chat conversation can be initiated by the customer, the company, or both, depending on how it’s configured.

A live chat app can be deployed either on-premise (hosted on the company’s own servers) or on the cloud (hosted on the vendor’s or service provider’s servers), typically under a Software-as-a-Service (SaaS) model. On-premise installations are becoming less common and are generally used when a company needs a high degree of customization or integration with other on-premise software platforms. The SaaS deployment option is growing in popularity and is the more common choice for companies that want to add live chat to their websites quickly and easily.

In both deployment models and in most cases, the live chat function is added to a webpage by simply inserting a line or two of code, provided by the live chat vendor, into the page’s HTML. This code tells a website visitor’s web browser to display the live chat box or window whenever a certain page is visited or certain conditions are met.

Live chat is a highly flexible service channel, which is part of what has made it so successful. One-size-fits-all solutions are rarely ideal in the world of customer service, as there are simply too many changing variables that need to be considered to deliver the best outcomes.

For example, a company may find that its website visitors have lots of questions and really appreciate the live chat support option, so the company wants the live chat window to feature prominently for all visitors. Another company might find that live chat is best used selectively, not wanting it to become a distraction to visitors, and might only have the live chat option displayed after certain conditions are met.

For instance, live chat can be set to display only for:

-   People who’ve spent more than a specific amount of time on a particular page, as this could suggest they’re having difficulty understanding it.
    
-   Customers who’ve been searching for topics on the company’s frequently asked questions (FAQs) or help page, but seemingly not finding the answers they need.
    
-   Visitors who go back and forth between two different product pages, as this suggests they might need help deciding which of the two to purchase.
    

Once a company decides exactly how and for which visitors it wants to offer live chat, the live chat tool can be set to automatically follow these or similar rules.

## Common features of live chat software

Live chat is one of the most feature-rich communication channels available, and platforms are offered by a great variety of vendors. Some platforms are intended for general use, while others are tailored to specific business models and/or industries. All vary somewhat in the breadth and depth of the features and functionality provided.

One functionality common to nearly all live chat platforms is the “dashboard” or “control panel.” This is used by the business owner or supervisor to monitor current and past live chat interactions. In the following example dashboard, we see a variety of key indicators showing how well a particular agent is performing. Some of these indicators include the number of chats queued up for this agent, the number of currently active chats, and the longest amount of time any customer has had to wait for a chat session to begin.

_Dashboard showing an agent’s live statistics in_ Help.com (Source)

The following table lists and explains a variety of other live chat support software features. Not all of these are offered by all vendors, so buyers are advised to consider their live chat purchase carefully.

**Functionality**

**Description**

Ticketing

Lets agents create new tickets for customer support issues directly from the live chat with the customer.

File-sharing

Allows your live chat agent and customer to send files (documents, images, etc.) to each other from within the chat window, often aiding in troubleshooting.

Co-browsing

Lets a chat agent take control (with permission) of the visitor’s web browser to lead them to specific pages on the website.

Surveys and feedback

Allows for automatic surveys, such as those to determine customer satisfaction, to be given at the end of the chat.

Email transcripts

Gives customers the option of having a transcript of their live chat session emailed to them when it concludes.

Mobile support

Makes it easier to offer live chat to site visitors using mobile devices: something many consumers have a preference for.

SMS (text message)

Allows customers to use their phones to send a text message to a company and the company to respond from its live chat platform.

Application programming interface (API)

Some live chat platforms come with an API that allows for more granular customization.

Social media integration

Some platforms offer a chat plugin that can be integrated directly onto a third-party social media site (e.g., a company’s Facebook page).

## Strategy tips for live chat implementation

Since live chat is a web-based technology, a company’s decision to implement it should begin with an examination of its existing website. Buyers can start by asking themselves two broad questions:

-   **What are the goals of our website?** Companies should determine whether the site is mainly selling products, providing information, giving customers technical support, or some combination of these (or other) goals. This will lead to a clearer understanding of how the chat feature will fit into the company’s larger online strategy.
    
-   **How are customers actually using the website?** Customers’ real-life usage should compare to the company’s stated goals. Website-visitor metrics can reveal which pages are most viewed, which pages customers spend the most time on, and a variety of other browsing behaviors. The discrepancy between what a company wants customers to do on the website and what customers are actually doing is where live chat implementation should focus.
    

These questions are important because simply having a live chat widget integrated into the website is not an automatic ticket to online success. It should be implemented with specific goals in mind. Most of these boil down to encouraging customers to do what the company hopes they’ll do when they visit the website.

## What type of buyer are you?

Different companies have different goals for implementing live chat—and most have more than one. To help buyers understand the variety of goals live chat can help meet, here is a shortlist of the most common. Most live chat software buyers’ goals include:

-   **Reducing support costs:** Providing customer support over the phone is expensive, as each support agent can only handle one phone call at a time. But live chat agents can handle multiple conversations simultaneously. Because of this, live chat allows companies to serve more customers with fewer agents.
    
-   **Increasing online sales:** Most online retailers know how customers interact with their websites. Records of sales along with basic engagement analytics reveal which pages (or products) are viewed most often, which products customers have questions about, and which products are often bought together. Retailers can start a proactive chat session to direct visitors to low-traffic product pages, proactively answer questions they are likely to have, and make suggestions (using co-browsing) about products visitors might like to purchase.
    
-   **Improving customer service:** Surveys repeatedly show customers prefer finding the answers to their own questions. Catering to this preference, many companies have invested in detailed online self-service resources, such as a searchable knowledge base and FAQ pages—yet customers may not use these effectively. Offering live chat service alongside self-service resources can help customers make better use of them and increase satisfaction while reducing the company’s costs on phone service.
    
-   **Converting more traffic:** In some industries, websites are used mainly to get the company’s foot in a prospective customer’s door, advertising services or products and hoping visitors will get in touch. However, customers may be hesitant to contact some types of businesses (such as car dealerships, insurance agencies, or law firms) until they know what they’re looking for. Live chat is a low-barrier, commitment-free way to help with the easy questions that might be keeping customers from officially getting in touch.
    

**_Note:_** _The application selected in this article is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication._

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