Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it.

Easy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box.

Would be good to see more emphasis on a desktop app as well as the web based solution.

Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway)

Machine-Learning based entity recognition has potential to even further enhance NLP capabilities

Easy to use and establish chatbot in organization. User interface quite intuitive.

Sometimes I do not find a feature I would like to implement, either in the UI or in the documentation.

Cognigy has been a powerful software platform that lets developers build industry-standard chatbots with comparably little effort. By the help of various tutorials offered by Cognigy, even inexperienced developers will get started quickly. Experienced JS/TS developers will find it easy to build custom extensions e.g. for REST APIs which allow leveraging the full potential of Cognigy virtual agents.

The node-based architecture for conversational flows through which a lot of coding effort becomes superfluous. When facing obstacles related to agent development, I've been readily getting help from Cognigy Support, which were very responsive and helpful.

Cognigy offers a wide variety of features, not all of which are easily accessible. At this point in time, parts of the documentation are rather hard to find. I also found certain examples in the documentation to be inexplicit at times.

Improved CSAT, easy to use. Easy to integrate and develop new solutions.

The low code/no code approach from Cognigy is key to enable business users to improve their own processes. It also helps to scale solutions fast.

Building custom extensions can be difficult for non-technical persons