All Pure Chat Reviews
1-25 of 333 Reviews
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Kyle
201 - 500 employees
Used less than 6 months
OVERALL RATING:
3
Reviewed April 2021
Pure Chat Review
Doriangel
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Another great software approach to citizenship, making the difficult very easy.
Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens.
PROSComplemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints. We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge.
CONSThanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software.
Olayinka
Verified reviewer
Computer Networking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Covered meets all our primary expectations.
Purechat makes it easier for our customers to talk to us and get an instantaneous response.Unlike when they send us an email or call support over the phone : it is free to use for them and they get a response in seconds provided an agent is available online.
PROSPure chat has covered all of our basic Livechat needs since we began using from April the past year. We are provided with the most important features which assist us better address customer needs and complaints.I like that we get chat alerts for all incoming chats on the Pure chat dashboard,the canned responses has enabled everyone at the help desk department communicate faster with customers by allowing us presave responses to the most popular questions by our customers,likewise the pre -chat information form has allowed us gather some extra information about a web visitor before they are connected to an agent and lastly customization has been pretty impressive.
CONSNew chat notification have sometime come minutes late,in which case the website visitor has already left the website. I have only experienced this bug during weekends when I work from home ,with the aid of the Pure chat smartphone app.
Jennie
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
1
FUNCTIONALITY
1
Reviewed January 2017
Pure Chat review
Updates are issued and then we are informed - needs to be the other way round so that we can train out any amendments. Cant drill down into the chats to see what our customers are contacting us about. Reports are very basic and do not support all our business needs. Pure Chat is easy to use and to train out initially.
PROSease of use.
CONSLack of meaningful reports
Vendor Response
Thanks for the review Jennie. We'll keep your feedback in mind next time we release an update!
Replied January 2017
Anais
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
The interaction with the public is simply fascinating with this software
Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software.
CONSI do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work
Kevin
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Purechat is 100% Free Live Chat for Startups
Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress.
PROSIf you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors.
CONSThere's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out.
William
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great for High Traffic Websites
The overall experience of this software is good, as it is user and consumer friendly.
PROSWhat I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat.
CONSThe limit of SMS notifications that come with the pricing plan.
Ed
Verified reviewer
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Perfect for Start Ups to Improve Customer Service
Overall a great experience. I would highly recommend this for retail websites looking to improve their customer interaction and support.
PROSAdding the Pure chat to our website was very easy and straightforward. Pure has a simple and easy to use interface. Our office was using it in literally minutes.
CONSA few more customization options on the chat widget would be helpful.
Hannah
Verified reviewer
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Live chat made easy and affordable
I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans. It really is worth it.
PROSI thought that adding a live chat feature to your website would be a lengthy and tiresome process, but Pure Chat showed me that it can actually be really easy. Not only was I able to quickly add a beautiful widget to my website to let prospective clients directly interact with me, but it also gave me useful insights and statistics into the conversations of the chat, but also into the visitors of the website.
CONSI can't really thing of an aspect or a feature of the software that didn't resonate with me. Everything is customizable and easy to use, even by beginners.
Adriahnna
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2017
Definitely recommend
With this software, sales have increased. It is a lot easier to speak to international customers. Send links, photos, etc.
CONSWish there was an easier way to deal with spam customers. Also, a way to search through transcripts with key words.
Eduardo
Consumer Services, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
pure chat times
very pleassant, I hope to use it with more frequency
PROSthe easy way to use and you have the communication fast
CONSi don´t have any comment about it, is ok for me
Miguel
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2018
Get Personal With Your Website Visitors... Chat With Them
I came across Pure Chat through a series of online searches to locate a viable solution for one of my clients operating from their WordPress website. I located various solutions, but liked the ease of use and integration with their website much more than the others. If you operate multiple websites, Pure Chat's Pro subscription allows you manage multiple websites from one acount.
PROSPure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality. Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations. The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well. Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless. If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription.
CONSI have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Great so far
So far Pure Chat has been great. It's simple and easy to use. There are a few questions I would like to get answered and customer service is hit and miss at the moment but I will keep trying.
PROSWe love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future.
CONSI wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software.
Jose
Management Consulting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Real time interaction with customers was a game changer
Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.
CONSPricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.
Warren
Oil & Energy, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2017
Pure Chat has helped us connect with our website visitors
We switched to Pure Chat in May 2016 and have been thrilled with the results. Our operators have found it easy to use for the most part - and new features we requested have been responded to by the support team. Our admins find the reporting section helpful without being overly busy and confusing. The pricing has allowed us to add operators to the plan without blowing up the budget. Overall great software that has given us a way to connect with our current customers and new visitors alike.
PROSThe admin interface is simple, clear and easy to navigate. Very easy to understand and make quick changes to the chat tab and window. We love that the tab switches to 'Email Us' form when all of the operators are offline. The price is right.
CONSWould like to see some improvements on the reporting i.e. a way to bulk export chat transcripts to csv or excel format, or filter transcripts by a custom date range.
Vendor Response
Thanks for the review Warren! We'll keep your comments about transcript exports in mind!
Replied January 2017
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Love Love Love This Product
My experience has been excellent. I have no plans to stop using this product.
PROSThere is a free version for those of us that don't have to have a lot of stats. It does not go by volume and was easy to set up. It allows for time on and time off, its easy to add to your website, and support has been great. Just in case I am unable to review artibot.ai This auto attendant (bot) by the same company is invaluable and I would not be without it.
CONSThe notifications on my mobile phone are sometimes missed so I miss the chat on the mobile app. Granted, the notification happens but I cannot get the sound to be loud enough for me to hear. I have to change this but no luck yet. The good thing is the person does have to leave an email so I am able to make contact on missed chats.
Jose
Printing, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Prima Atlanta Pure Chat
It's super easy to use. Our customers show their appreciation to our prompt response time, and their ratings (whether good or bad) help us improve our customer service experience. Pure Chat is a great tool that helps us connect with our clients.
PROSI like the accessibility to the client on our site Being able to see incoming traffic on the website makes it easier to track where people spend most of their time knowing how our team is being rated, and how much time is being spent on chats helps us improve our customer service experience
CONSI do not like that it times out an individual and turns off their online status without notification, this makes it hard to keep CSRs who have retail duties on chat during high traffic hours on our site. A notice should be prompted on screen to remind them that they have been logged off
Sydney
Medical Devices, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
Pure chat is 8/10
For the most part, the chat always works great. Every now and then, the notification sound will not go off, which can lead to missed chats... but for the most part, it's great. The only thing I wish I could change is how I receive missed chats in my email inbox. Before the most recent update, I always had the customer's name and email address. Now after the update, everyone is a "visitor" and I can't make my replies as personal.
PROSBeing able to connect with my customers across the country.
CONSI receive missed chats from "visitors" now instead of giving me their first name.
Vendor Response
Thanks for your feedback Sydney! We'll look into the email change you mentioned.
Replied January 2017
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2022
Awesome application
Pure Chat is a widely-used live chat software with customizable widgets, mobile responsiveness, automated triggers, team collaboration, integrations, and detailed reporting. It may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support.
PROSPure Chat is a live chat software with easy setup, customizable widgets, mobile responsiveness, automated chat triggers, team collaboration, integrations, and detailed reporting.
CONSPure Chat may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support. It may not have all the advanced features that some users desire.
Lance
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed December 2021
Pure Chat for Customer Service
What I like the most about this software is how easy it was to integrate into our websites across multiple stores, and how much it's helped us help our customers and improve our customer's experience.
CONSWhat I like least about the software is the notification system is a little buggy and you won't always receive one. This doesn't happen very often but when the website has a large amount of customers using it at once.
Nick
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
Easy and Affordable Way to Engage Our Customers!
Coming into a role where PureChat was already being used, I can honestly say that I can't think of a better way to reach our online customer base. With their Visitors pane to show a real-time display of our web traffic, we can see where our inquiries are coming from and target their needs specifically without having to ask. The Proactive Chat function is great because is gives us the opportunity to engage our potential customers and meet them where they are, letting us show just how much we care about their well-being. PureChat is a great service, and I plan to use for a long time!
PROSBasically everything.
CONSThe phantom availability of users who are not logged out.
Vendor Response
It's great to hear that you're loving Pure Chat, Nick! Let us know if there's anything we can ever do to help :)
Replied January 2017
Suzanne
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2021
Highly recommend!
I actually used this platform at my last job. It was very easy to use. I was able to see which agents were online and available and who was participating in the chat. It was also easy to customize the interface of the chat on your website. I didn't need to do any coding.
CONSI can't think of anything besides there could be more customizable options of the look on your site.
Christina
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
Jobscan loves Pure Chat (and so do our users!)
We have tons of customer feedback on our easy to use Live chat feature. As the rep who uses it, I like that my responses are customized and when I'm unavailable my team gets an email. The software is fast and clean- very easy to use.
PROSI like my customized responses
CONSI dislike that my slow internet connection sometimes makes Pure Chat fail and I lose a chat mid-customer
Vendor Response
Thanks for the review Christina! We'll keep improving the performance of Pure Chat so your internet connection isn't as much of an issue.
Replied January 2017
Roberta
Apparel & Fashion, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2019
I use Pure Chat to communicate with visitors on my online store.
I thought Pure chat would take my customer service to the next level and it did just that. I'm available at all times to visitors to my site in real-time. It's user-friendly and it took only a few minutes to set-up. This app has assisted me in converting visitors into customers and has helped increase sales.
CONSI find that the mobile version of Pure Chat has some connectivity issues. It will disconnect during a live chat with a visitor. At the moment, the desktop application is the most reliable for me.
Bryan
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
LOVE the Chat Software
I have been using the chat software since it was in Beta. I have loved every minute of it, and probably have close to 50 chats per day on it. I could not do my job as easy without Purechat! Thanks for Great Software!
Vendor Response
It's great to hear you're getting a ton of value out of Pure Chat Bryan!
Replied January 2017