All iSpring Suite Reviews
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Tyler Jae
Education Management, 201 - 500 employees
Used free trial
OVERALL RATING:
4
Reviewed October 2021
Interactive course building tool with simulations and course paths
Richard
Verified reviewer
Pharmaceuticals, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Excellent Tool - Always Improving
Cost effective and simple to use vs the competition.
CONSXLIFF translations. Web based creation tools are less developed than Articulate - but that does depend on you need and use case.
Reasons for switching to iSpring Suite
The course player is more contemporary and cost is less.
Vendor Response
Hello Richard, Thank you for reviewing iSpring here on Capterra! It's great to hear that you are happy with iSpring solutions and the service that we provide! Keep up the great work :)
Replied September 2020
TAYLOR
E-Learning, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Software for Online Training Business
I have built a very successful business developing and marketing online prep courses for helping people pass vocational exams, like entry-level law enforcement or certification, etc. My tutorials and practice quizzes are packaged into over 40 different products. Over 10,000 users have benefited from these courses. My business has earned over 600 5-star reviews on ShopperApproved during the past 12 months. Customer support is one of the best I have experienced in many years of software use. Customer support issues come up when Google or Microsoft make changes that iSpring product have to adapt to. Great support personnel - available, smart, friendly, followup, etc.
PROSAbility to prepare and publish great tutorials using PowerPoint as the basis is terrific. User interface is intuitive and comprehensive. Results are high quality and attractive. Quiz development and deployment is also very easy and comprehensive. The wide range of interactive questions that can be achieved is impressive. Quizzes are attractive in appearance and offer great options for how they perform. Output of both quizzes and tutorials are excellent for both desktop and mobile devices across both Android and Apple devices.
CONSI now have a library of over 100 quizzes and tutorials. There is no easy ability to Search for a text string in these source files if I need to repair an error reported to me by my students.
Reason for choosing iSpring Suite
Ease of use. PowerPoint based. No Flash, HTML5 supported. Easy to deploy on both desktop and mobile platforms. Runs well on both Android and Apple devices.
Vendor Response
Hi Taylor, Thank you so much for sharing your story about using iSpring. We are extremely happy to hear that it works well for your needs and hope that it keeps serving well. We are also glad that you are satisfied with how our tech support addresses clients' cases! As per your Cons, could you please send a little more details to support@ispring.com? Our team will be glad to look into them!
Replied March 2020
Desiree
Medical Devices, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Satisfaction of ISpring platform
I am very happy with the platform because it is easy to use and that creates great engagement with employees and because whenever I have needed help [sensitive content hidden] from technical support have been very supportive and quick to respond.
PROSEasy to use as a user and as administator
CONSThere's not way to download materials out of knowledge base option
Eileen
E-Learning, 1 employee
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed January 2020
Buyer Beware
Because I cannot get any support from them unless I subscribe to their latest version for nearly the full price of the software, I have to give them one star. No support = no customer service. No customer service = bad policy.
PROSThe options offered for engagement and interest level.
CONSIf you do not repurchase this software yearly via their maintenance program, you get no support. No chat, no email, no online knowledgebase. I can't even begin to describe how disappointed I am. To me, that is unethical. A company that does not support all versions of its software does not deserve to be in business. I checked my copy of Articulate 360, and they provided support to Articulate 13 released in, you guessed it, 2013. My version of iSpring is less than 2 years old. I'll be converting all of my elearning lessons to Articulate360 BECAUSE of their amazing support.
Reason for choosing iSpring Suite
iSpring ran better on our LMS, but now that there is no support, we will switch to Articulate 360 which supports ALL versions of its software, and it is over 10 years old.
Vendor Response
Hi Eileen, Thank you so much for your detailed review of iSpring products and service. We appreciate your taking the time to submit it here on Capterra. As per your Cons, let me please note that for those who do not wish to continue with the Maintenance plan, we have a vast collection of helpful resources available online, such as video tutorials, help docs, articles, webinars, FAQs: https://www.ispringsolutions.com/support. We also have social media pages where anybody can ask our community any question about iSpring. Those who do have maintenance plan, however, get immediate support via chat, phone as well as 24/7 email assistance. Hope that helps!
Replied February 2020
Lynsey
Individual & Family Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great customer service
Very easy to use, lots of helpful online guides and tutorials, also live help when you need it through the chat function.
PROSAlways help available through the chat icon, which is great when getting started :)
CONSNothing so far, I am a new user so there might be things in time.
Reason for choosing iSpring Suite
Ease of use. Simple to use, appeals to large audience.
Reasons for switching to iSpring Suite
Not working as we wanted it to. Wanted more functions and ease of use.
Chris
Verified reviewer
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2020
iSpring in EMR
Integrates easily with Powerpoint which allowed training to be created quickly and easily.
CONSFunctionality isn't perhaps as broad or technically deep as other offerings.
Reason for choosing iSpring Suite
Ease of use and integration with current MS packages
Vendor Response
Hello Chris, Thanks a lot for posting your review here on Capterra. It's great to hear that iSpring worked well for your project. Hope it keeps serving you well. If you have any feature requests, please send them to support@ispring.com.
Replied June 2020
Faith
Hospitality, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great for Compliance Training Records
Overall impressed with the product and support.
PROSThe customer support - they always respond within a couple of hours with clear step by step instructions and pictures.
CONSMaking quick updates / publishing function can be time consuming. Would be good to have a live test mode (to be able to skip slides / work through faster when testing).
Bobin
Oil & Energy, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Worth for Money
Wonderful and very useful software for the companies in making Presentations, Quizzes, Interviews, etc.
PROSSimplicity in Making the Quizzes and surveys.
CONSEditing the speech and animations, where the narration to be closed and make the necessary changes as required. It is consuming more time in making the presentations.
Ewelina
Gambling & Casinos, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Review after CS
Very positive, support very high rate, always try to help me once I meet difficulties
PROSintegration with PPT, easy to use, functions
CONSto be improved: role play, interactions. There could be more inteactive tools
Jathniel
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Really helpful
Learning tool and the branding are really good. The tec support is amazing and the
CONSUndisclosed prices and fee until you're ready to pay
Ken
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
iSpring - Classroom to Rapid eLearning
My overall experience with iSpring is that it is a great tool for rapidly developing eLearning content, which is essential in these changing times where classroom-based course are rapidly want to move into digital learning. The software caters for your individual level of expertise helping new developers to quickly publish their content, through to advanced, experienced developers to make the content sing and dance. Great product and would recommend it to anyone.
PROSLevel of integration with PowerPoint, capturing all the functionlity, from animations and sequencing to triggers and interactivity. My clients can be comfortable in the knowledge that they have a futureproof master file (in the form of PowerPoint), which they can easily find alternative developers to continue the good work. It also means they don't have to unravel their courses from a dedicated platform should they make the choice to switch. The functionality built into Quizmaker, offers most of the question types you could realistically use. The HTML5 publishing format is seemless with all the devices and browser that I have come across.
CONSYou have to be very careful about names and file paths, because it can easily get confused and then potentially delete the quiz files.
Reason for choosing iSpring Suite
Less complicated than the other two. It has stayed true to keeping PowerPoint as the base authoring tool. It has the potential, in the right hands to be much more powerful and fit for purpose than built-in LMS authoring solutions.
Reasons for switching to iSpring Suite
PowerPoint, software UX, ease of use, flexiblity and futureproofing.
Vendor Response
Hello Ken, Thank you very much for reviewing iSpring here on Capterra! It's extremely amazing to hear that you are so confident in iSpring tool that you'd recommend it to anyone :) We hope iSpring keeps serving you well. If any questions come up, please shoot a message to support@ispring.com - our specialists are always at your service!
Replied December 2020
Stephanie
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Easy to learn and use, especially for PowerPoint users (beginners or super users)
Excellent. Just when I am asked "can you do this for me" I learn something new about iSpring's features. Plus the suite allows us to control the versioning of our courses and share across instructional designers. We are a team of three, so we need to be able to pick up a course at anytime and revise it.
PROSThe publishing options. I can publish as HTML 5, SCORM, or just a .ppt with a quiz. Super simple and easy to use.
CONSThere is a learning curve, of course. But really, it's minimal.
Reason for choosing iSpring Suite
Cost and ease of use for the entire team of instructional designers. Brainshark only had tiered options (for example, up to 15 designers) and the cost was 10k+ per year. I see iSpring as easier to integrate and learn and I could download a free trial, which was perfect. We had 2 meetings with Brainshark before they would provide us with pricing, and there was no trial option.
Reasons for switching to iSpring Suite
For the entire team to be able to use the application without a ton of training or cost.
Vendor Response
Hi Stephanie, Thank YOU so much for posting such a detailed review about iSpring products and service here on Capterra! It means the world to us. It's great to hear that you are happy with the iSpring solution. Also, you are more than welcome to join iSpring Community Forum where eLearning specialists from all over the world connect, share their experience and eLearning tricks, participate in competitions, and more: https://community.ispringsolutions.com Keep up the great work!:)
Replied March 2023
Vincent
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
The Total elearning experience in a Box
I have been suing the iSpring range of software for 6 years now and have been impressed with the way in which iSpring continues to add new features and enhance the products. The stability as a standalone product and the integration into Microsoft PowerPoint is something that iSpring can be proud of.
PROSIt is an all encompassing, seamlessly integrated product with all the features to create and deliver eLearning Solutions.
CONSWould be great to be able to comment on each slide in iSpring Space when doing quality Assurance with team members.
Reason for choosing iSpring Suite
The fact that it has an LMS and a Publishing Suite. The ease of use within PowerPoint was the deciding point as the level f expertise required to get an employee trained to use iSpring Suite is minimal. One can then concentrate on the more advanced features in order to get a team fully functional to produce awesome courses.
Vendor Response
Hello Vincent, Thank you very much for posting your detailed review here on Capterra. We appreciate it tons! As per your feature request, thanks a lot for sharing. I will pass it on to our Product Development team. Hope iSpring keeps serving you well :)
Replied April 2021
Mario
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Wonderful communication with a "click"
We have adopted iSpring since 2007 (then the brand was "FlashSpring Pro"), after a thorough comparative analysis with authoring tools available. We are always attentive to developments in other products (including open source and online services), but every year we reaffirm that we are using the best available on the market; iSpring Suite.
PROS1) Ease of use, even for the production of didactic presentations with very complicated scripts and instructional designs. 2) Flexibility to "pack" the same interactive audiovisual object for all types of devices and operating environments with "1 click". 3) The high quality standard is achieved for multimedia presentations considering that we can very suitably adjust the settings of images, videos, audio and effects. 4) The excellent service and quick response technical support team. It's wonderful people with great human qualities and strong technical knowledge. 5) Has a fair selling price. In addition, iSpringsolutions provides reasonable discounts for upgrades to new versions. 6) We use iSpring Suite fun in our daily work. It's fun to build serious and delicate objects of learning and interactive communication presentations in the field of higher education, professional development of leaders of private enterprises, and training for technicians governmental organizations.
CONS"The bee flies because she does not know you can not fly" (morphology and design contradicts all principles of aerodynamics); likewise, iSpring Suite is so powerful that many times we bring our computers to extreme limits of performance developed very complicated presentations ... The problem is not iSpringsolutions; the problem is our irrational claim that 1Gb :) is the same as 1 byte. Smile (believe it or not) we did not find points against the level of development that has come iSprinsolutions with iSpring Suite and see that they have reached an very high fence to overcome.
Vendor Response
Hello Mario, THANK YOU for sharing your wonderful, detailed and sincere feedback about iSpring! We are very grateful to have you with us for these years and appreciate a chance to get that kind of feedback from you! Keep up you amazing work! Our support team is likewise amazed by you!
Replied June 2016
Paul
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
It's great! and easier than expected! Yes! #LifeGetsBetter
At first I was doubtful this program like others that claim to convert Microsoft Powerpoint to HTML5. From the first evaluation version and trying a document it was clear this was not like the others. It integrates lovely into Powerpoint 2013 as an option at the top. I was impressed further after practice attempts of the options when I gave it a very large powerpoint 'program' of nested loops jumping from over a 1000 slides! with over 12K MP3 HQ audio files embedded. It converted all slides and sound files of them correctly and by adjusting the publishing controls improving the compatibility it converted the MP3 files down to 192bps and created copies of the sound files correctly in another format. Later once I learnt the basics without support I started looking at the conversions to run on tablets both Android and Apple. After buying the license for iSpring I trialed the iSpring cloud as this is nearly the only official way to play HTML5 content and save for offline viewing. Now I admit this was all new and I had to contact support via email.. I tried a smaller document over about 300 slides with less sound files primarily because it would be quicker to publish, upload to the cloud and then download to apple device so circa 340Mb presentation. It works straight away viewing from an iPhone 6S and an older iPad. I would not have managed to do this if it was not for Max iSpring Consultant on one of those 'pop up' windows whilst I was searching on their website for more information. I thought hmm it would be just one of those robot automated help options or it was out of office hours and would not reply quick like other sites. To my surprise it was a real person! Very impressed! problem solved and will be suggesting we explore more what iSpring products can do for our needs. I have to thank the consultants Irina Chirkova I have been bouncing questions to and this evening approx. 8:30pm I was trying at home to figure out how my presentation could be downloaded on iPads in real time whilst I had someone next to me with an iPad and iPhone trying to make it work. Having the 24/7 real person who knew the software perfectly was able to help so I could the next day email colleagues letting them know it's working was fantastic!
PROSIt does what it says, it's clear to understand and their technical support via email and on the website popup is fantastic! I cannot fault it.
CONSI cannot think of anything at this time in regards to the iSpring package I use. Maybe ask in 6 months when I have had time to explore eLearning, Quiz and features by learning from the seminars/presentations I regularly get from iSpring.
Vendor Response
Hello, Paul! THANK YOU for your detailed and sincere feedback iSpring products and support team! We appreciate it a lot :) We hope iSpring keeps serving you well and if there is anything we can help you with, please let us know!
Replied September 2016
Jesse
Education Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed October 2019
Great product! + horrible sales techniques for after purchase upgrade subscriptions :(
The product itself works very well, is easy to navigate, and tech support is excellent for your first year. If you don't expect to need tech support much after using the product - BEWARE!
PROSThis product offered us an affordable, easy to use tool to convert powerpoint lectures and audio files into formats best suited for offering our online courses. It has worked very well and produces high quality HTML5 files that render well across all devices. Initially, they also had excellent customer support during the sales/trial period and during the one -year of tech support included. more on that later...
CONSAt the end of our first year of use, the tech support that was included with the software expired. That was no problem at first as we knew how to use the software and it was working great. However, when we went to use the software after the IT expiration, iSpring was gone from our toolbar. We were prompted to purchase a ridiculously expensive subscription for ongoing tech support. The smallest plan given was substantially higher than the great price we got on a LIFETIME licenses. When I wrote customer support to find out how to continue using the product and why it had disappeared since I purchased LIFETIME licenses, they repeatedly told me they couldn't answer my question since I had not purchased the extended tech support plan. "What?! I purchased LIFETIME licenses, I don't need tech support, I need your product to continue working as it has." Eventually after much frustration, someone told me I had to reload the software with my license key. Seriously bad sales strategy.
Reason for choosing iSpring Suite
iSpring did everything we needed it to do at an affordable price. Also their sales and tech support was very helpful (at first).
Vendor Response
Hi Jesse, Thank you so much for your detailed review of iSpring products and service. We appreciate your taking the time to submit it here on Capterra. As per your Cons, let me please note that whenever a customer contacts us regarding any installation matters we assist with no exceptions. As far as I can see you received a response with detailed instructions on resolving the matter via email on the same date you've contacted iSpring Support. Clients with active maintenance plan, however, get immediate help via our online chat. Maybe that's what got you confused. For those who do not wish to continue with the Maintenance plan, we have a vast collection of helpful resources available online, such as video tutorials, help docs, articles, webinars, FAQs: https://www.ispringsolutions.com/support. We also have social media pages where anybody can ask our community any question about iSpring. Hope that helps!
Replied February 2020
Dianne
E-Learning, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Perfect choice to get PowerPoint presentations onto Moodle
[Note: this review less about the software (which is so intuitive it doesn't need explaining) and more to assist other eLearning content creators. I struggled through forums for days to find a solution to embedding Powerpoint into Moodle! I tried a dozen other methods and software and this is the one that works.] BACKGROUND I create content for eLearning systems, and a major limitation is that PowerPoint slides cannot be EMBEDDED (Microsoft is proprietary software). PPS files need to be downloaded, which isn't user-friendly, trackable or secure. Moodle course creators have traditionally had to use Slideshare or Google Docs to convert powerpoint to HTML5, but iSpring doesn't compromise intellectual property security or require internet access. The lecturers like iSpring because they know and use PowerPoint already for lectures, and can even include background music, an audio track and video. (There is a pro iSpring product to help with all including branching, but I only used the smaller converter). The course creators like it because they don't have to mess with lecturer's content, and it takes less than a minute to convert into one of the 5 options. WHAT OPTIONS ARE BEST WEB I recommend the iSpring converter "HTML5 for mobile option" that shows on an attractive player. (Although it could do with some extra skins!) You get a zipped file for fast uploading. It's fully interactive, and you can permit people to jump back/forward to slides (with thumbnails), links all work (for branching) as does automatic slide timing, integrated audio (no clicking a link). Basically a PowerPoint show on steroids. [iSpring also offers Flash like other products, but Flash doesn't play on any Apple product and is blocked by many browsers.] LMS For professionals, the BEST choice is a conversion for LMS - that turns the presentation into a zipped Scorm-compliant package. The content has all the bells and whistles of the web version, but can be uploaded on most LMS systems. Course creators and admins prefer Scorm as industry best practice. If you create learning content for sale, its ideal for easy distribution. VIDEO Although the iSpring converter for video is good, video as a format has issues. We have regional differences - even though only 1 of 30 slides is different, we have to create and load a dozen different videos each time the lecturer makes a change. The students hate video - too SO slow and jerky.]
PROSEasy to use. Integrated with PowerPoint which is an existing skill with lecturers. LMS staff and programmers do not edit content. Creates distributable SCORM compliant packages that beginners can easily upload. The export function looks very useful (I don't know how often I have lost files), as does the resources and presenters section (but I didn't have time to explore what they are for.) I barely scratched the surface. But the client, lecturers and students all agreed the end result was professional. Conversions can be done in minutes in multiple formats - programmed HTML5 takes days and is often unstable on mobile. The price is very reasonable for the functionality (it is only high due to my country's dollar rate).
CONSNot much and I am usually very critical. I only have a trial version so I haven't tried to create "real world" packages (clients get very fussy about strange details, and that is when you suddenly discover something is not possible). You provided options that I never thought of, but that I think clients and students will find useful. It would be nice if one could specify a range to export more specifically - e.g. slides 1-6, or 2,5,7 (as with printing). I assume I would create multiple presentations and hide slides. The look of the player skin was a problem, so I programmed the finished file via CSS, and only found out later I can adapt the skin - after I showed the software to the client! However, they thought the universal one was good (although it didn't fit well into their LMS template). I think with the offered customization I could probably solve most problems.
Vendor Response
Dear Dianne, We greatly appreciate your sharing the case of using iSpring here on Capterra! We are sure it will be more than useful to anyone looking for an e-Learning solution :) Thank you and keep up the great work!
Replied April 2017
Albert
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
After a short learning curve, it performed very well for my quizes and easier to use.,
Ease of use, to insert pictures and videos. And the videos are consistently working (unlike the other quiz makers that I have used).
PROSIt is very easy to insert pictures with just a couple of clicks. My biggest joy is that I never had problems with inserting (and eventually working) videos into my quizzes. I do a lot of video quizzes and its a time saver. And the videos work across several platforms because my students use either a Mac OS, IOS, or PC. It even automatically corrects the "test paper" and emails to me the results automatically. My students know their mistakes, and grades "real time." And I have in my email inbox the documentation results. Its actually very easy to use, very intuitive. I have actually read the "user manual" very minimally.
CONSWhat can I say bad about a good software? The iSpring Quizmaker lacks the "flexibility" of moving items around the slide. There are several layouts that you can choose but sometimes I have questions that need to have specific placements of the picture and questions and not to mention putting arrows to point at the item (or part) being questioned. There are some things that that I want to do with my questions, that I used to do when I used to use a PowerPoint file as my question platform in the past. That I miss, the flexibility and more features similar to PowerPoint software. Or maybe I need to read the user manual some more. I wish the Survey questions can be graded also.
Vendor Response
Hi Albert, Thank you very much for your review. We greatly appreciate it and hope iSpring keeps serving you well. I forwarded your feedback to your dedicated manager. If you have any other feature requests, please send them to support@ispringsolutions.com
Replied December 2017
Professor IML
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
I have used iSpring products for many years; Suite 8, the latest, is the most powerful so far.
It harneses all the power of Powerpoint, the output is much smaller than the original Powerpoint and publication in HTML5 makes it available on almost any platform, including iThings which cannot run Flash. I use iSpring Suite 8 to make presentations of historical material, particularly of early printed books. Separately, my organisation - to which I introduced iSpring some years ago - uses it to publish audio-visual educational material for physicians on the web for the benefit of doctors in many countries in addition to UK and to publish the slides and audio of presentations given to our History of Medicine Group. For my own work I extend the use of some features beyond their original purpose; for example, I use the 'Outline' tabs to provide a simple search engine for some documents. I also use iSpring Flip as a means of producing galleries of images with thumbnails for navigation. This, published in HTML5, has replaced an earlier image gallery that I wrote in Flash. The software is very easy to use at a simple level but is also capable of supporting considerable sophistication in using animation. I have had to seek technical support on a number of occasions and have always had prompt and helpful responses - even on the rare occasions when a solution has not been found- I empasise these are rare, usually the problems have been solved.
CONSI have very few complaints! I would like one or two additional features - more sophisticated text search in presentations and a search facility for the flipbooks.
Vendor Response
Dear Professor IML, We'd like to thank you greatly for posting this detailed and kind review about iSpring tools and services here on Capterra. We appreciate it a lot and hope that iSpring keeps serving you well! Keep it up :) As per the feature requests, please send them directly to support@ispringsolutions.com
Replied April 2018
Connie
Automotive, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Better than most other systems out there
I decided to present this software choice to management because of the low learning curve. Since it worked in and with PowerPoint was the most important selling point at the time. Creating quizzes has presented a couple of hurdles but were easily fixed through trial and error. Due to the high number of things this system can do it is a bit daunting to learn it all but it is still better than other products out there I have used. Being able to use iSpring but change everything in training material to reflect our company beliefs and values is a huge benefit. Customer service has been very supportive, pleasant and professional, and it is a huge benefit to have their assistance and in a relatively quick response time. It is an impressive product with great features I would highly recommend.
CONSI would like to see the Characters more adaptable. It would be nice to set them behind a desk when they are sitting, or in front of a computer. More objects like a sideview of a desk and laptop sideview, so we would be able to place them in front of a computer or behind a desk and would like to see those things ie: desks, sideview of computers, added to the Objects.
Reason for choosing iSpring Suite
Lower learning curve and the fact that it worked with PowerPoint. Very good customer service and support.
Vendor Response
Hi Connie, Thank you so much for reviewing iSpring here on Capterra! We appreciate it greatly. As per your feature request, thanks a lot for sharing, I will pass it on to our Product Development team. Hope iSpring Suite keeps serving you well :)
Replied March 2021
David
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
iSpring Suite review
Overall I am extremely pleased.
PROSI benefit most by its seamless interface with Powerpoint. The iCloud feature has also been particularly useful. Also, the presentation resources feature is good.
CONSThe content library is extremely weak. It lacks cultural diversity and social relevance. Also the intergration of multiple quizzes's across a presentation prior to publication needs to be added. Also, the Simulation feature character placement is too rigid, because it only supports a single figure that must always be in the same location. The Presentation Resources feature does not allow for targeted or slide specific content relevance.
Vendor Response
Hi David, Thank you for your feedback. We appreciate it a lot! As per your cons, please see below: We understand that usually, a learning course is a combination of slides and quizzes. Our developers designed a well-working automatic passing score calculation mechanics. Here is a detailed guide on it: https://www.ispringsolutions.com/articles/calculation-of-a-passing-score-in-scorm In the Presentation Resources, you can add, edit and delete references, file attachments. This feature is needed for filling your entire presentation with some additional information. If you want to complete any of your specific slides with this info you can insert a web object. We recorded a short tutorial on our Custom Character Tool for you: https://ispri.ng/NnBzL Hope that helps, and of course we are looking forward to receiving your email at support@ispringsolutions.com with the request for adding new characters to our library.
Replied March 2019
Jaroslav
Education Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
iSpring
Perfect software and tech / customer support. Since 2015 I am teacher and use it for educational purpose. But the last two years I slowly and gradually switch from Captivate to iSpring completely, include projects. I think next year the process will be finished and I will leave Captivate definitely and will buy commercial version of iSpringSuite. My last dream - customizing color scheme of mobile playbars - was the last year met. Iam happy boy!
PROSEasy to use, small learning curve, all components of iSpring Suite are integrated and provide variabilty for creating several types of learning products, wich works extremmely good in browsers. Perfect QuizMaker functions and Visuals, now include custom color scheme for mobile player. And much more.
CONSI miss some advanced actions to create a bit more interactivity than basic navigation using PPT actions. Example: Play/Pause /Stop audio using buttions, Show / Hide objects using buttons, Toogle button, etc. (something like Advanced actions in Captivate or Triggers in Storyline is). IMPORTANT: What make me stress, is new activation policy - from time to time I need deactivate / activate product between my school laptop and home laptop and it make me ,,crazy" ))) Please return two activations and make my life wonderfull again!!! ))))
Reasons for switching to iSpring Suite
iSpringSuite suites 90% of my needs more quickly, more variably (quizezs, videos, interactions, dialogs, flip books) and less pain to design a complex learning product.
Vendor Response
Hi Jaroslav, Thank you so much for reviewing iSpring here on Capterra! We appreciate it greatly. It's wonderful to hear that iSpring fits your needs just perfectly. As per your feature request, thanks a lot for sharing. I will pass it on to our Product Development team. Thanks for helping us to make our product better. Keep up the great work!
Replied June 2021
Jean michel
Construction, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2022
My few views
People generally don't like to be evaluated with statistics and pass levels. iSpring allows to incorporate short evaluations (quizz, interactions) to immediately assess the acquisition of knowledge that are well accepted by the learners (less pressure for them)
PROSEasy to use because it starts from the familiar context of Power Point. The more you use iSpring and better you use Power Point, and vise-versa. Thus, little by little, you discover news functionalities and you progress regularly
CONSThere are already many features and options, but not so well explained. Regularly, I have to test different options to understand what will be the impact in the end. This is particularly true for the results and evaluations at the end of the quizzes for example. Many options exist but not clearly explained. Another point: The window that opens when you drag to the red button "X" in order to get the details of your answers compared to the right answers is really not adapted. The size of the labels is much too small, impossible to read Another point : I need more "operational" characters and backgrounds, less beautiful offices and more job sites. For example, many customers are asking for e-learning modules about safety in operational conditions, I would need characters with various kinds of PPE, not only helmets
Russell
Information Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
This tool has expanded our capabilities and saved us time.
I love how easy it is to use. Because of the PowerPoint interface, I already knew most of the controls. When I wasn't sure of the controls, there were detailed videos showing me how to achieve the task at hand. Anytime the video wasn't enough help, iSpring's knowledgeable support staff was there to help.
CONSI could not find a way to get closed captioning to work on videos that I uploaded. I am hopeful that this will be in an upgrade soon. iSpring's app does not offer screen recording functions on mobile devices. With many app interfaces being used in workplaces this would be a great benefit to my business.
Reason for choosing iSpring Suite
We liked how it integrated into PowerPoint Directly
Vendor Response
Hello Russell, Thanks a lot for sharing your thoughts on iSpring products and service! We very much appreciate it =) Keep up the great work! Also thanks a lot for your feature requests. I will forward them to our Product Development team. If you think of anything else, please send a message to support@ispringsolutions.com
Replied August 2019