All CYPHER Learning Reviews

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User Profile

Phill

Verified reviewer

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Awesome next gen digital learning

With a world class solution, the super responsive & customer focused support function make Matrix LMS best of breed!

PROS

Beautiful interface - ease of use - mobile responsive - inbuilt gamification - social community - Inbuilt Apps - automation of everything with innovative rules engine - this solution has it all!

CONS

Copyright attribution feature would assist with government focused applications

Anita

Construction, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Flexible learning portal with fast support

We've streamlined our training offer since starting with Matrix LMS, and increased number of people attending our training by at least 200%.

PROS

It's our one stop shop for managing training, whether it's online or in a classroom. Before using Matrix we spent a lot of time managing classroom training. Users can self enrol, we can manage waitlists and assessments can be uploaded for marking, providing an excellent audit trail. We can also manage multiple brands within the one portal, which is both a cost saving and saves on administration effort.

CONS

There was a hefty price rise about 2 years after we started using it. It's still reasonable value for money, but it left us in an awkward position if we didn't get approval for the extra funds, as we would have had to move learning portals again, which is a big effort. However, they did ease us into the change and we appreciate that enormously.

Reason for choosing CYPHER Learning

Combination of pricing vs features We also have a requirement to make modules re-usable across courses, and very few providers did this.

Reasons for switching to CYPHER Learning

Ecampus did not meet our needs any more.

Cailee

Education Management, 501-1,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

2

FUNCTIONALITY

2

Reviewed December 2018

Love NEO, but hate NEO LMS (the app)

PROS

Love how through apple classroom you can lock students to this app to force them to not cheat on a NEO quiz.

CONS

The app is very glitchy! Sometimes it just shuts down when a student is working in it. Also not all of the quiz features work on the app. The first time students log in to the app is very confusing for them since they have to exactly type in the name of their district.

Vendor Response

We are very sorry for the unpleasant experience you've had using our mobile app. Your feedback is very well noted, and we will ensure that it reaches our Engineering team to fix the issues in our app. If you're still with us, please feel free to contact your dedicated ACE representative about this. Kind regards, CYPHER LEARNING team.

Replied October 2022

Donna

Banking, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2018

Overall great product, not so admin friendly

As mentioned, overall the product is great and is doing what we need it to do, so far. It has been a long and slow process getting things off the ground as we are learning as we go since there are no user manuals even for the admin functions. There is still so much more that we want to do and believe MATRIX will be able to, it's just taking the time to figure out how to do it.

PROS

There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.

CONS

There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.

Vendor Response

Hi Donna, thank you for your feedback. We do have user manuals for all types of users: administrators, instructors, and learners. The guides can be found on our website https://www.matrixlms.com/info/resources#section2 or in the platform in the Help Center, under Getting started guides. I hope this helps and please let us know if you need assistance with something in particular.

Replied September 2018

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Teacher's partner amidst Pandemic

Overall the partnership between LMS and Teachers or Berkeley, in general, is a blessing amidst the chaos, for we were able to find a partner that help us solve most of the issues and difficulties that we and our students had during the pandemic where face-to-face is suspended, they gave us a platform where we could ensure that students are learning.

PROS

Neo LMS or Blink as we call it, have had been with Berkeley during the pandemic up until now that helping us to ease the learning gap between teachers and students. With the use of the LMS, it is easier to embed videos that we use in our lesson, where we could check if they watch it or not with the use of different assessment tools.

CONS

There's no particular least favorite part on my end, for I appreciate every tab, every function of the LMS. What I would suggest is to train us on how to use gamification so we could utilize this part more.

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Terrific Flexibility, Affordable, but be prepared to invest learning time

Very Good!

PROS

Flexible pricing plans that are reasonable. Has terrific add on features and customization. The tech support is very responsive, thorough, and 24 hours on weekdays. Love that there is an App as a learner choice. Frequent updates enhance my administrator experience regularly.

CONS

1) Training aids will get you started but you have to spend a great deal of time, and trial and error in learning to manage your LMS, build courses, etc. 2) I lost some completion data records where there should of been a hard stop warning that this could happen before I made the change. 3) There is no weekend tech support which I would likely use only occasionally. 4) I can't configure slides to move horizontally in a single slide click through fashion. Rather, I have to either load them individually or leave it as a vertical scroll through of the entire deck.

Daria

Arts and Crafts, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Beautiful platform

Stress free experience. I’m always emailed about new assignments, grades and comments. Submissions are easy.

PROS

I like this platform more than others I’ve tried. I’ve used Moodle for many years and recently changed schools. Neo is much more user friendly, has beautiful design, and is easy to navigate from desktop or phone. I also like that it allows Face ID to log in.

CONS

Didn’t notice any cons except i’d prefer more options for editing text in the discussion.

Reasons for switching to CYPHER Learning

Changed schools

Travis

Verified reviewer

Education Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

NEO LMS is great for teachers who have online assignments.

I have been using it for years now and love it.

PROS

Tech support is supreme. I can give online and offline assignments. I can update/edit projects anytime, anywhere. They are constantly adding new features and refining others.

CONS

Navigation is sometimes awkward. For example, getting to 'Notes' for a student, there is only one route.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Review

NEO LMS helped ease the checking of learners assessment. I am able embed my lessons and materials easily.

PROS

Easy to navigate. Most features are helpful in the teaching learning process

CONS

Attendance feature, needs to add some features like breaking down the dates into grading period.

Manal

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2017

The best student interaction platform

PROS

It inculcates many features that transfers the real life classroom into an LMS portal. The last seen sessions of students, the various assignment formats and clear grading system are what I love the most.

CONS

It is very complex to be used, it needs a lot of practise and support to get the actual knowledge of.

James

Insurance, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2016

Very good training portal

I use this training portal in my day to day work for an insurance broker that has to have over 2,000 sales staff fully trained. The portal allows me to easily create organisations, classes, lessons, modules and students and combine them all to create structured learning that is easy to track, easy to report on and all for an affordable monthly cost. The support forum is a great place to raise any issues and there's always someone available to answer any questions I have. It's not perfect and is still improving each month, but it allows me to do my job more efficiently and does a lot of heavy lifting that I would otherwise have to do with spreadsheets and time that I don't have.

PROS

Ease of use, customisable aspects.

CONS

Some issues embedding videos, but support forum is a big help with this.

Lai

Professional Training & Coaching, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2022

Dynamism of Matrix

PROS

Matrix LMS is very user-friendly and has so many features that will allow an organization to maximize the benefits of self-directed learning.

CONS

Although the platform allows for customization of reports, there are so many options that it be daunting. I wish there is a guide that will help the administrator department identify the data that matters.

Reason for choosing CYPHER Learning

Ease of use and the many features available

Vendor Response

Hello Lai, we are grateful that you took the time to provide feedback to NEO. We love your suggestions; we would also be happy if you could share them with us via our Suggestion area of the Help Desk. Besides, please feel free to contact your dedicated ACE representative about this. Kind regards, CYPHER LEARNING team.

Replied October 2022

Jasmine

E-Learning, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Thank you neo lms

It was a great experience! It helped us a lot especially during our online classes.

PROS

NEO LMS is very child friendly. Even a grade 1 student can navigate its features.

CONS

It is doesn't notify the students regarding activities all the time.

Vendor Response

Hello Jasmin, thank you very much for your review! We are happy to know you enjoyed your NEO LMS experience. Feel free to contact our Support team if you have questions about the notification feature. Kind regards, CYPHER LEARNING team.

Replied October 2022

James

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2017

We've used this Portal for several years, and it is satisfactory for our needs.

PROS

We are familiar with this software. It does everything we need it to do. Our participants are able to find what they need.

CONS

It could be prettier and easier to navigate. It can get complicated to find what you're looking for, and the ease of enrolling participants is cumbersome - a mail merge or excel sheet upload would be extremely helpful. The Calendar is a total mess, and requires constant attention in order to update it.

John

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2018

NEO Online Classroom

I use this to manage an online classroom for 500 users. It is fairly easy to create assignments and monitor student completion. The NEO team is responsive to any questions.

PROS

Developer continues to add features. Dependable platform. Easy to use for student and teacher Allows posts within assignments for student-teacher communication

CONS

Student-Teacher messaging system is not searchable for key words and does not show all messages sent to a student.

Anna

Primary/Secondary Education, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed December 2018

Review of NEO LMS (LanSchool)

Overall, it has been helpful.

PROS

I like that they make improvements, add new features.

CONS

Overall, no issues that I don't like. There are a few features that I would change (instead of having to remember to "give" an assignment, have a box that automatically comes up and asks you if you want to go ahead and give it, that way you don't forget) but overall no complaints.

Peter

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

NEO LMS is easy to use, offers competitive prices and its support has short response time.

PROS

As an administrator, I like the ability to synchronize enrollments using API. I also appreciate that with Enterprise Plan I can now re-activate archived users myself.

CONS

I would like to have choice to select from more roles for our users, or even better - to have a role which can be customized. We need stronger Monitor or weaker Admin account.

Rossyan

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

NEO LMS for learning.

NEO LMS is best especially now that we are in this generation where technology is the key to everything.

PROS

This software is highly recommended. What I liked the most is that this software is all in one.

CONS

For me, every part of this software is essential for us.

Nicole

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Ease of Use

It’s been a user friendly site where we can constantly update our workshops with new and exciting content

PROS

It allows my students to access their workshops with ease

CONS

I have no cons at this time as the site is exactly what I need for my small business

Rick

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2017

Excellent tool for conducting learning management. It very user friendly with constant updates.

Just an excellent tool to manage the teaching and learning environment - and cost effective as well

PROS

It's easily accessible for students and faculty. The grading system and blogging sites are excellent.

CONS

The cutoff for student cost is high.

Tammi

Education Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2018

NEO for Education

PROS

Once you learn the program, it has many helpful features.

CONS

It's difficult to find answers on the program itself. I rely on colleagues for help. The grading settings can be particularly confusing.

FERNANDO

Financial Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

my OPINIÓN

AMazing, very goog

PROS

ther is a full intetration of all the task as managers. Reply students, invocing, reply questions.

CONS

It is realiable as it runs over AWS Never goes down IN ADITTION TECHNICAL SERVICE AND ADVICE TO USE THE SOFWTARE IS EXCELLENT, RELY ALWAYS, ALWAYS , ALWAYS IN MINUTS, !!!!!!

Reason for choosing CYPHER Learning

Price but not only

Andrea

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed August 2017

Great simple solution but not for developers

Simple administration of courses with tested results, the ability to handle a very large number of users simultaneously.

PROS

Initial features, integration options with woocommerce in wordpress. The api is a wonderful tool but could be a goldmine if properly documented or supported.

CONS

The API is poorly documented, can't get a log file from anyone @ matrix to even route the problem, seems as if there are no developers that can be reached for the offered api.

Bronwen

Insurance, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2018

Matrix review

PROS

The Appearance User friendly for learners

CONS

Personalisation features for assessments (Cannot personalise group) Gender equity (Should have male, female and non-binary options) Pulling scores for groups is not an option

User Profile

Cristian Camilo

Verified reviewer

Higher Education

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

I take a graduate course in this platform

Organization, quality material, grades, variety of languages, forums

PROS

Organization, everything is clear and easy to find, it permits to you optimize your time Quality material is very good and professional videos, lectures, quizzes, etc. is in excellent quality Grades are easy to find and see all of them Languages, are a lot of languages available to set your environment and profile Forums to ask and discuss with your classmates or with the teacher

CONS

Price, I didn't pay anything but my teacher pay for have the course available there Registration, I have to find a username and password. It will be better if you use student mail account.

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