Finding software can be overwhelming. Software Advice helps hundreds of businesses choose the right retail LMS to manage content distribution, learner profiles, schedules and course enrollments.

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Docebo

Docebo is a cloud-based LMS solution to provide training programs for employees, partners and customers. Docebo serves various industries including IT, technology, retail, consulting, healthcare, manufacturing, energy, oil and ga... Read more

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Recent recommendations: 97 recommendations

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Inquisiq

Inquisiq is an adaptable LMS solution that provides eLearning, instructor-led and on-the-job training on a single platform for effective employee development programs. Inquisiq is used by businesses of varying size in a variety of... Read more

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Recent recommendations: 44 recommendations

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Mindflash

Skip the classroom, train anywhere. Mindflash's cloud-based e-learning platform provides a simple, training solution for employees working from home, in the office, or in the field. We make it easier for business leaders to enable... Read more

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Recent recommendations: 36 recommendations

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Coassemble

Coassemble is a cloud based learning management solution (LMS) that allows training administrators to create, manage and deliver online education. The solution is compatible with Android and iOS devices and enables users to access... Read more

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Recent recommendations: 31 recommendations

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Schoox

Schoox is a cloud-based social eLearning solution that helps companies deliver employee training, development and certification courses. Available online or via mobile app, Schoox allow users to create custom-branded academie... Read more

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Recent recommendations: 27 recommendations

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Auzmor Learn

Auzmor Learn is a cloud-based learning management (LMS) system that helps businesses and organizations manage, track and deliver training to employees or affiliates. Auzmor Learn offers course-authoring capabilities and centr... Read more

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Recent recommendations: 26 recommendations

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Thought Industries

Thought Industries offers a cloud-based customer training platform designed to suit the needs of business across multiple industries including software, manufacturing, professional training, continued education, continued medical ... Read more

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Recent recommendations: 22 recommendations

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360Learning

Over 1,200 global enterprises on 6 continents are leveraging 360Learning's Collaborative Learning Platform to meet skyrocketing demand on L&D. The platform's collaborative authoring tools, built-in feedback loops, and learning ana... Read more

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Recent recommendations: 20 recommendations

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NextThought

Designed for customer, employee, and partner training, NextThought is a learning management platform built for teams. NextThought empowers team leads to implement training programs to support learning, upskilling, and reskilling w... Read more

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Recent recommendations: 14 recommendations

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VAIRKKO Suite

eLearning Cloud is a cloud-based learning management solution (LMS) from VAIRKKO that enables organizations to provide training to their employees. The solution allows users to distribute learning content to company employees, cre... Read more

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Recent recommendations: 12 recommendations

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Edvance360

Edvance360 Learning Management Software is a cloud-based learning management system that provides online learning programs for K-12, higher education and corporate training departments. The system features online lesson management... Read more

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Recent recommendations: 9 recommendations

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OpenSesame

OpenSesame is an elearning course provider that offers more than 20,000 courses covering business skills, safety, compliance, technology, industry-specific and certifications, and it is suitable for the training needs of organizat... Read more

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Recent recommendations: 7 recommendations

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LatitudeLearning

LatitudeLearning is a cloud-based learning management solution. It is suitable for businesses of all sizes, across a variety of industries. LatitudeLearning includes modules for message editing, competency management, assessment a... Read more

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Recent recommendations: 1 recommendations

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Totara Learn

Totara Learn is an open source learning management system (LMS). It can be hosted by the vendor and accessed through cloud-based deployment, or hosted on the user’s own server. Totara LMS is suitable for businesses of any size, in... Read more

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Recent recommendations: 1 recommendations

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Rallyware

Rallyware delivers personalized learning and business activities to the right people at the right time based on their individual performance. Through proprietary algorithms, Machine Learning, and science-based gamification the pla... Read more

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Recent recommendations: 1 recommendations

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Centralpoint

Centralpoint by Oxcyon is a content management solution that can be installed on-premise or accessed on the cloud from any mobile device with an internet connection.The modular applications can be deployed in a configuration that ... Read more

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Recent recommendations: 1 recommendations

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The Digital Hub

Hemsley Fraser's Digital Hub platform helps organizations quickly drive engagement through learning and communications. It provides engaging experiences - anytime, anywhere, anyhow designed to drive to your goals. Currently access... Read more

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Recent recommendations: 1 recommendations

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AllMyHR

tryHRIS is a complete HR Solution specializing in employee training. The training platform offers over 300 courses in a variety of topics such as Compliance, OSHA, HIPPA, ADA, Leadership, Ethics, Workplace Safety, Employee perform... Read more

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Recent recommendations: 1 recommendations

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Moodle

Moodle is a cloud-based learning management solution that provides businesses and educational institutions with tools to design customizable training courses. It comes with a centralized dashboard, which enables users to track cou... Read more

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TalentLMS

TalentLMS is an award-winning, cloud-based LMS for those looking to build online courses for any purpose in a few easy clicks even with zero experience. TalentLMS offers functionality for course authoring, user testing, extended e... Read more

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Buyers guide


Last Updated: April 19, 2021

Retail businesses, such as warehouse stores and e-tailers, have a common goal—to provide excellent service to their customers. Poor customer service has multiple negative consequences on a business. That's why, you need to train your employees on resolving customer issues with empathy and understanding.

But the question is, how can you train them without taking away too much time from their work? To achieve this, small business retailers should invest in a learning management system (LMS) that's specific to their industry.

Retail LMS software provides automated training to customer service executives, sales assistants, merchandisers and other professionals.

But finding the right solution could be tough for small businesses like yours. Having an overview of the features you need and understanding their benefits will help you purchase the right tool.

We created this guide to help small businesses understand the software, the market, the important features, benefits, and considerations, so that you make an informed purchase.

What Is Retail LMS Software?
Common Features of Retail LMS Software
What Type of Buyer Are You?
Benefits of Retail LMS Software
Market Trends to Understand

What Is Retail LMS Software?

Retail LMS software is a platform that businesses should use to train employees on using sales collaterals, getting product tutorials and participating in knowledge sharing. Retailers can use off-the-shelf and customized training content to create customized courses on store management and merchandising.

The tool lets you create assessments for your staff and evaluate their skills. Based on the test results, trainers can identify the skill gaps and provide personalized training to learners. The assessments could help you assign new roles/responsibilities to your employees based on their skills.

For instance, an employee with good communication skills could switch to a customer executive role and one with good technical skills could be better suited to executing back-end tasks.

Course catalog in Bridge software
The course catalog in Bridge (Source)

Common Features of Retail LMS Software

In this section, we list out the relevant features of retail LMS software that you should look for when evaluating various vendors and their solutions. Identify the features that you need from this list and check whether your shortlisted vendors offer those.

Course management Helps you manage courses, content distribution, learner profiles, course scheduling, and enrollments.
Course tracking Tracks the progress of learners in the administered courses or training programs.
Certification and compliance management Includes setting up, tracking and managing certification programs as well as compliance training.
Course catalog (or course library) Provides an in-built library of training courses for the generic training needs of many organizations such as sales training.
Proficiency testing/Reporting Helps businesses assess learner knowledge or skills. It includes analytics and reporting functionality to help users determine their proficiency and identify their learning gaps.
Course authoring (or content authoring) Provides learners the ability to author their own content and design courses in the LMS.
Social learning Allows learners to interact with each other by sharing course ratings, commenting and discussing ideas on course forums.
Mobile learning Provides learners access to training courses on a tablet or mobile device.

What Type of Buyer Are You?

As you begin shortlisting your options for retail LMS solutions, you need to understand the type of buyer you are. This will help you better analyze your requirements and prioritize software features as "must-have" or "optional" for your business.

Based on our research, here are the three most common buyer types:

Chain stores: Such businesses operate in multiple locations. They need an LMS with basic employee onboarding and training for cashiers, storage room staff, retail managers and customer service executives. They typically need features such as course management, proficiency testing, mobile learning, and course tracking.

Supermarkets: These buyers need an LMS to provide their staff up-to-date product knowledge in order to improve customer satisfaction and sales. Supermarket employees need to be aware of the new technologies, such as omnichannel retail and mobile point-of-sale (mPOS), and how to use these after each upgrade.

Warehouse retailers: They need an LMS to train employees about important processes such as stock management (i.e., checking inventory and restocking), cash office procedures and safety compliance. They would primarily require LMS features such as compliance management, course management, and course catalog.

Benefits of Retail LMS Software

Retail LMS software helps businesses improve their customer service. Other benefits of this software include the following:

Lower training costs: Reduce the amount of money and time spent on hosting training events, which need instructors, logistical details, food arrangements and more. LMS tools are instructor-independent and allow learners to access the training at any time and any location. Also, once a course has been created, it can be used as many times as you want at minimal cost.

Compliance with regulatory changes: Every year, there are some modifications in the state and federal laws, sales tax and trade policies that affect your business operations. Retail LMS software can help you stay updated with these regulatory changes so that you avoid penalties or potential legal issues.

Market Trends to Understand

Ensure that the retail LMS software vendor you choose keeps up with the recent market trends and is actively developing features to stay up-to-date. Here are some important trends that affect the retail LMS software market:

Gamification will enhance employee engagement: TalentLMS found that 85 percent of employees will spend more time on gamified software, as it would make them more productive. Retail businesses are using gamification to develop courses for sales executives on the latest product offerings, features, and benefits to encourage them to learn faster. Leverage this trend and gamify your LMS to increase learner engagement, efficiency, and ultimately, reduce employee turnover.

Social learning to increase employee collaboration: Social media usage in the workplace is rapidly increasing. Employees are sharing their test results, posting course updates and discussing training topics on social media or the intranet. Social media helps them solve problems together, share insights on common topics and foster friendly competition. Many vendors now offer social learning feature in their LMS.

Mobile learning to aid knowledge retention: The mobile learning market will be worth $37.60 billion by 2020; many vendors are tapping into this opportunity to offer bite-sized courses. These short courses help learners absorb critical information faster, when compared with hour/day-long training sessions. It avoids cognitive overload and allows for long-term knowledge retention.