Skilljar Customer Education

RATING:

4.6

(34)

About Skilljar Customer Education

Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful. Turn new buyers into successful users: Skilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product. Partner with the experts in external education: Skilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey. Drive measurable impact & profitability: Educating users at scale decreases the number of ...
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Skilljar Customer Education Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Skilljar Customer Education

1 - 5 of 34 Reviews

User Profile

Mary

Verified reviewer

Computer Software, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

More than an LMS: Skilljar builds a partnership with their customers

PROS

By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization.

CONS

Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team).

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Skilljar LMS review

It's a very good product, the customer service us greater. They are aware of their areas of opportunity but the roadmap is focused on customer needs.

PROS

It's very user friendly, the learning curve is not as long as with other LMS. It offers a wide variety of capabilities for customer and employee training.

CONS

No automated reports. Analytics are a bit basic, especially if you don't have integrations with other tools. Some processes are too manual, especially the course and user management. There are some limitations around email customization.

Reason for choosing Skilljar Customer Education

It had the best user experience and good price, plus covered all our needs.

Reasons for switching to Skilljar Customer Education

The previous LMS was too limited and had poor user experience

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2023

Features meet expectations with quirks but Disappointed in Support

It’s been a mixed bag. Some aspects are useful and expected for any LMS while others have been thoroughly disappointing or confusing.

PROS

Some of the most useful features have been the ability to setup a fairly detailed learning site and experience for users. It’s nice having the ability to run live events in the same environment as the LMS

CONS

The support for Skilljar is very nice from a. Resources point of view but their support team has been lacking. It feels often like you’re getting slow replies (more than 24 hours to respond) and they’re more likely to point you towards a knowledge base article you’ve already read than provide a solution or ask clarifying questions. Oftentimes we find ourselves doing our own troubleshooting and investigations with little assistance or direction from their support team.Additionally we’ve experienced situations where the first instinct is to cast the blame on alternative source rather than considering or sharing what could be tested to eliminate the possibility of it being a 3rd party integration.

Vendor Response

Thank you so much for your feedback. I am so sorry to hear that you aren't happy with our support. We do our best to meet and exceed the expectations of our customers and we apologize if we fell short for you. Could you please reach out to me ASAP? I would like to ensure that we address the challenges you are having and get you the support you need. I will make sure that you have a speedy response. We care about our customers and want to make sure you are taken care of! Once again, our apologies for not getting you the support you needed. We will ensure we do better by you in the future. Thanks for being the best part of Skilljar.

Replied July 2023

Anonymous

201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Awesome Learning Management Tool

Overall the system is great and accomplishes what we need. It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

PROS

The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

CONS

Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual.

Reasons for switching to Skilljar Customer Education

We loved Allbound, but our training department needed some more functionality around training videos and organization in learning. We had to switch to an actual Learning Management System and felt SkillJar was the best.

Jason

Computer Software, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2017

Slick UX Check. Integration with my CRM, Check. Able to sell courses to the public,Triple check!

I can grow my business through continued exposure, subscription or a la carte course sales, and can therefore grow my education/training team by showing a return on the investment in the form of renewable revenue.

PROS

I like how Skilljar is easy for learners to use. Because their focus is on training your customers learners, there is some killer functionality around exposing (and selling) education content to any and all users. The reporting dashboard is great and helps my customers understand how their people are progressing. The look and feel of the site is great and with editable CSS, very customizable. The most important thing is that there is an integration that sends data FROM Skilljar TO my CRM database, when for most other LMSs, it is the other way around. Because of this, I can use my education and the training site as a prospecting tool. I can even create promo codes for serious prospective customers if they want to see what some of our paid content looks like. I can then market to these learners, understand when a customer has dropped off in their engagement, or get notified when a new line-of-business is interested, to maybe be able to increase their renewal!

CONS

There is some limitations with their learning validation methods that could be improved. Quiz question types are currently limited, and there is no native way that learners cannot upload content for evaluation you have to use a third party solution like Box or Google Drive.