About Thought Industries

Thought Industries offers a cloud-based customer training platform designed to suit the needs of business across multiple industries including software, manufacturing, professional training, continued education, continued medical education, associations, and customer onboarding.

Key functionalities of the platform include drag-and-drop course authoring, a custom microsite and page builder, learner management capabilities, eCommerce capabilities, certification management, social learning and communities, ILT and vILT, gamification, mobile learning, in-depth reporting and analytics, xAPI, In-App Play (embedded training within a 3rd party tool), AI Recommendation Engine, and both xAPI and SCORM compliance — all within one integrated suite.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

68 Reviews of Thought Industries

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(44)

44

4 stars

(20)

20

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 68 results

June 2018

User Profile Picture

Abbie from SmithBucklin

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

I love using this software! Robus functionality with easily customizable settings.

Pros

It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform.

Cons

The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment.

March 2021

Nicole from Medallia

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Thought Industries, more partner than vendor

Overall, our experience has been wonderful - most importantly the people that work at Thought Industries have been a dream to work with, specifically [SENSITIVE CONTENT HIDDEN] from the customer care group who helped us get transitioned from our old LMS, and [SENSITIVE CONTENT HIDDEN] from technical support who has helped us work through some technical issues. I do really think of them as partners, more than a vendor.

Pros

Our team is really using more of the features of Thought Industries now that we have our system up and running. What I like most it how the content is organized in the system, how easy it is to assign all of the settings available, and also how easy it is to assign access and use the panoramas to keep different audiences organized.

Cons

We are struggling with getting a stable certification exam running on the system. Also, I wish the details page could be visible regardless of the subscription model assigned to the user. Lastly, I wish the "back" arrow within the left hand navigation was truly a back "one page" button.

Reasons for Switching to Thought Industries

We switched because SAP owns one of our competitors.

Response from Thought Industries

Replied March 2021

Thank you so much for your kind sentiments, Nicole! We love to hear how we are more than a vendor to our customers. We have also passed your Cons along to Product and CX for a status update and consideration. Thank you again!

March 2021

Ken from ITI

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Functionality

4.0

March 2021

Problematic Implementations

It's a very capable platform, it's got great options, and it looks very sleek on the frontend, but for god's sake, it is a PITA to use sometimes, and in a lot of cases it feels like it's presenting problems that have easy solutions, solutions that can and have been implemented long before elsewhere.

Pros

The software is fairly easy to understand and straightforward in most aspects regarding setting up e-learning and online courses. Nothing is vague or unclear, and there are a number of avenues for implementing courses and content, pricing, and enhancing the student's experience with the product via discussion and supplemental materials. It's a very fully-featured learning platform, well done in that regard.

Cons

Why on earth are some aspects of course creation not better streamlined? I've had to go through and manually re-enter so much information on highly similar courses. Certificates in particular are a huge pain point; nearly every single one of ours follows the same handful of templates. Why can I not save certificate templates and select them to be pre-generated on courses? It's a huge timesink to have to go back and click-drag the same information over and over again, instead of having templates to import and only adjusting when text is cut off or looks weird. Bulk purchasing is another weird one; I want customers to be able to purchase any number of courses based on the pricing scheme I've set up, and not have a predefined list of bulk purchase options. Why is there not, at the very least, an option to put a NumericUpDown control on that page instead of a listbox that I have to populate, and let the user set their own number of courses to purchase? That makes way more sense than manually filling out two to four dozen "packages" of courses. And there's so much manual saving, literally a save button on every page, and it's so easy to miss or forget about it when you have to go and plug in all this information manually, to come back to a course with a bunch of blank entries. It should save entries automatically when you navigate away from a page; if I make a mistake, it's easy enough to go back and change it, but I can't stand having to double back and re-enter data.

March 2021

Erin from NAVC

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2021

Not your standard LMS

We feel like we have a partner in our virtual learning experience, and that's important.

Pros

We like the ability to subgroup our customers into groups which allows us to assign a "manager" that can assign and manage content to users. We like the mobile responsiveness and the ability to access clear content from anywhere. The course build-out functionality is very easy to use and offers many ways to engage the learners. Reporting feature is robust and provides the ability to customize your reports based on your need.

Cons

Native webinar functionality still needs some work- but happy with the road map.

Reasons for Choosing Thought Industries

We liked the functionality of the base platform. Also liked that there is a roadmap for continuous improvement.

March 2021

Alexandra from Innovative Educators

Company Size: 11-50 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2021

A Growing Product With Lots of Potential

We have grown with TI. They do a good job of trying to meet us where we are.

Pros

I do like that TI is working to improve the platform all the time. They aren't afraid to roll out new features to stay relevant.

Cons

We have had several instances where things stopped working as expected, and users admins were affected. Sometimes things change in TI without warning that affects our users, and it puts us in a difficult spot.

Reasons for Switching to Thought Industries

We wanted to provide more functionality for our users.

Response from Thought Industries

Replied March 2021

Hi Alexandra! We wanted to take a moment to thank you for sharing your thoughts and experience which will be shared across our teams. We appreciate your partnership and look forward to continuing to grow with you!