Because the product is so efficient, we are able to close more deals and provide faster response times, which sets us apart from other lenders in the industry. We're also able to keep a good touch on every level because the reporting functionalities are so superior.

The functionality and features of the product are what we like best. Because all of the information that we need to make a decision is at our fingertips, TCI allows us to make quick decisions which our dealers appreciate and continue to rave about. Our average decision time went from over 15 minutes to less than 3 minutes, which allows us to close more deals and solidify our relationships with the dealers. Many of our dealers have communicated that we are their preferred lender because of how quickly we can decision an application. We have also found the reporting capabilities to be far beyond comparison of other products that we have used.

If I had to choose one thing that I don't like right now, I would have to say it would be the process to make changes to rules, however; we're currently looking at upgrading to Decision Lender 4, which will allow us to make the changes within minutes and really elevate our lending products.

Everyone with TCI is very helpful. From the very beginning TCI introduced us to other end users. TCI helped to facilitate a visit with one user so we could see first hand how the software works and the integration with our core system. The implementation team was great on assisting and walking us through the steps of set up and building our software to meet our current policy and procedures. TCI staff was available to help us after we launched and went live with Decision Lender. Follow up with us by our representative has been consistent and appreciated.

The integration with Symitar, Dealer Track and Route One. The ability to have system approvals. Funding is very easy.

Decision Lender 3.5 does not allow system counters or underwriting adjustments on the fly. To have these features we will need to upgrade to 4.0.

The implementation for this product was terrible. It took a year longer than they said it would, and it still isn't right.

The product seemed like it would fix our business need for decisioning car loans applications, but it has not yet worked out for our favor.

The customization piece is very poor. If you want to create your own decisioning rules and have they actually work, good luck!

Excellent system with great workflow! Heartland Credit Union has been a user since 2012. We could not have processed an average of over 1000 applications per month (in a timely manner with existing staff) if we did not have this software.

Intuitive and great workflow. Easy to use and train.

There have been a few times the system has gone down in the last year for various reasons. Indirect is a "time game", so it is difficult when this happens. We have probably been spoiled since we had very little down time for the first 3 years on the system.

Very responsive sales and support staff. Product is intuitive to use and quick learn. Ample job aids are provided.

Common sense orientation. Structured fro industry specific needs of auto finance. Easily customizable to clients needs.

Learning curve of new presentation format and navigating change of something new. Calibrating values of various fields with in software is a minor challenge.

We were able to automate processes we have never been able to do before from document selection, automate rate adjustments, auto counter offers and more!

The software is highly configurable and does a lot more than any other platform we have used at our Credit Union.

Highly recommend you take the administrators course so you can learn all that it can do!

I have been using this software for a few years. As a small indirect lending in Boston needing occasional assistance, they are great at keeping our products live!

Easy to use and make decisions

Nothing that I have noticed!

We just went through a core conversion and TCI was great to work with. They were very patient and worked with us to get everything built correctly before we went live. Jan Whittaker is a great asset to TCI!