With LoansPQ I rally like having a PSM to help guide me, especially if I have a question on if the system can do this and I cannot find it in Knowledge Base.

Super easy to use and write training material on. The application is a workflow and optional booking validations help ensure that there are no compliance errors. The analyst side is very user friendly including the Mobile Banking (APM) platform. This system can be fully integrated with e-signing, NADA, Kelly Blue Book, and Ancillary Providers such as SWBC.

Would like more flexibility to add in a custom field in the application instead of having to add in a custom question. Also would like more updates on tickets that I submitted. I have to keep reaching out to LPQ support to see what is the status. Which always happens to have some programing issues that can take awhile to fix.

The software integrates seamlessly with our various other software programs thereby substantially reducing the amount of time needed to process and fund a loan. The better the experience our members have in obtaining their loans with us, the more likely they are to return to us for their future loans.

The decision engine is by far the worst aspect of the software. With that being said, MeridianLink has told us they are committed to improving it in 2020 and ff they build what they told us they were going to build, we will be very pleased.

Workflow capabilities are great. Automation is robust. Tons of plug ins to increase capability. Maps to the core system wonderfully.

Instant approval decision engine is limited

I have worked on the LoansPQ for over 18 years and I have seen that the system is forever evolving to market trends and needs. Their Support team is the best, their Sales team is approachable and not smothering at all, their management is quick to resolve issues when needed.

Most people would never during a crisis that they enjoyed working with a partner but that isn't the case at all with MeridianLink. Their support team is calm, professional, and work proficiently to get any issue corrected for their clients. They take their time schedule meetings if they are needed to make sure the problem is resolved. I don't know of any company that credit union's partner with today that offers this and it just speaks to their culture of hiring the proper people to handle their customers need no matter how big or small.

Really there isn't anything that MeridianLink isn't already working on to improve

Overall the relationship has been valuable, they work with us to ensure that we are getting the value out of the product.

It allows for lending and deposit account opening all in one product. The applications can feed into one another, which streamlines the time to open an account/loan. It also has a built in cross selling tool that makes recommendations based on the credit history of the applicant. Their support is fantastic, we have never had a problem getting them to work with us on what we want to do.

The back office interface is dated and can be a little confusing to navigate. This is being address by Meridian Link and a refresh is in the works, but at the time of this writing it is still clunky. (9/5/2019)