TruckX

RATING:

2.0

(6)
Overview

About TruckX

TruckX is a comprehensive fleet management and IoT Platform that provides owner-operators and large trucking fleets with a full suite of compliance applications (ELD, DVIR, IFTA). TruckX's logbook is a plug-and-play application that allows users to track all assets and monitor driver behavior using live GPS tracking and HD dashcam streaming. With TruckX, businesses can choose between a tethered and ruggedized platform, or a BYOD Bluetooth ELD, depending on any business objectives. With video streaming capabilities, administrators can correct aggressive or unsafe driving behavior in order to prevent potential incidents and accidents. TruckX also provides full visibility over all driver information such as start and destination locations, time off/on, driver locatio...

TruckX Pricing

Owner Operators only 5% Discount on annual plan Logbook device included

Starting price: 

$18.00 per month

Free trial: 

Available

Free version: 

Not Available

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TruckX Reviews

Overall Rating

2.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

2.5

Customer Support

1.5

Value for money

2

Functionality

2

Most Helpful Reviews for TruckX

6 Reviews

Shawn

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2022

Must Go for Driver Safety & Truck Security

One must experience this co. device as I have tested lot many other co. devices, but it was affordable and user friendly

PROS

HOS Sync is excellent with driver to admin, Network Optimization with their tablet device.

CONS

They sometimes add delivery cost while device repair or return but its fine as my non-working devices money is refunded without hassle.

Reason for choosing TruckX

Price & Duability.

Reasons for switching to TruckX

Lots of Variations Upheld my decision here.

Igor

Transportation/Trucking/Railroad, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2023

Experience

A few times the logbook would stop working and I would have to stop and reset it which caused me to lose time.

PROS

What vo liked most about this logbook is that it was very small, easy to use and it was on my budget.

CONS

First they sent me the wrong connection for my truck after I told them the model of my truck which only uses one kind.

Reasons for switching to TruckX

I made the switch because the other logbook had a special deal where I would recieve a free dash cam without any charges.

vera

Transportation/Trucking/Railroad, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2023

TruckX didn't want to Refund money

I have so bad service with TruckX, because they didn't want to refund my money back. I didn't use their device since from June 2022. I didn't cancel services because thought I will used device. The TruckX charge money automatically without my permission. I call to cancel services because I don't have trucks in my company any more. They told me to return device. I returned device to them without any issue, but when I call to customer service asking about my refund they told me that they will not refund money back because I have to do cancel my service before or after one week when I have date of contract. I read Terms and Conditions for TruckX I didnt find any thing about cancelation and no refund money if I didn't cancel on day of after one week date when I start services with them. I am asking to refund my money back $324. I also asking to speak with manager but manager didn't call me back. Today is second day but manager didn't call me back yet. I hope they will figure out the problem and will be honest and return my money back.

PROS

I liked that they are very fast pick up phone when new customer calling.

CONS

The manager didn't call back when need to resolve problem with customer.

Reason for choosing TruckX

My driver recommended to me TruckX. He told that device is very easy to use.

Jimmy

Transportation/Trucking/Railroad, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

*****Consumer Warning*****

The tablets overall construction is not bad! The docking station for the tablet has a key lock for security and spring tab for easy mounting and dismounting from the docking station. Comes standard with 9 pin for the trucks service port. This company is based in Pune India, that’s where the problem begins! Their customer support is absolutely awful and they lie like their trying to sell you ocean front property in Arizona!

PROS

There is nothing to like, TruckX is the biggest scam on the market!

CONS

Everything, FMCSA has already revoked their wireless ELD, just a matter of time before my complaint gets these scammers out of there!

Mead

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2023

Bad experience

The worst

PROS

I didn’t like anything that they have except you can do your logs on the phone which most others provide this service do

CONS

Bad costumes service and hard to reach . Waiting on phone for ever

Dharam

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

Don't use TruckX

I had very bad experience with TruckX people. They charged my credit card for $540, even I canceled the service they don't refund my money. They are fraud, stay away from TruckX.

PROS

I don't like any thing about TruckX. They charged my credit card for not using their Services.

CONS

They are fraud. They charged my credit card $540 for not using the services and didn't give refund back.

6 Reviews