About ECP

ECP is a cloud-based electronic health records (EHR) solution that assists living and senior care communities of any size. It is suitable for multi-state providers and includes assessments, care charting, alerts, task lists, and reports. ECP is compatible with mobile devices.

The solution features electronic medical administration records (eMAR) capabilities that include alerts and reminders for staff regarding patient regimens. Administrators can receive notifications when inventory is low on specific medications and since ECP integrates with most major pharmacy software vendors, the reordering process is automated.

ECP can also be used for other care management tasks. It creates and stores patient health assessments, generates care plans, provi...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

24 Reviews of ECP

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

May 2020

Dan from Hometown Pharmacy

Company Size: 201-500 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Pharmacy perspective on med/care charting software

The program is cost-effective, especially compared to competition. It is used at a variety of LTC locations through our pharmacies- 5 bed group homes to 100+ bed assisted living facilities. The ECP staff are incredibly helpful and friendly. There has been minimal downtime and countless improvements made since I've been involved with the program.

Pros

Ease of use is the most common praise from LTC facilities. The in-depth care charting tailored for LTC really sets the program apart from other software; its assessment and reporting tools are highly flexible and capable. People like the resident pictures and simple profile setup, and straightforward charting layout and process. Integration with the pharmacy software while not perfect is good and ever-improving. Medication orders go across as expected and reorders and problem submissions to the pharmacy are simple and effective.

Cons

I wish there were more alert features in the website. There's a dashboard in the mobile app, but it would be incredibly useful to have something similar that staff can check for new or updated medication orders pending verification, controlled substance count discrepancies, unified with current available overdue charting views. Startups can be labor-intensive as every medication order has to be verified, but this also gives security against error and flexibility not found in other pharmacy applications.

Reasons for Choosing ECP

Pricing vs feature-set

Response from ECP

Replied May 2020

Thanks for taking the time to leave such a thorough and kind review. We're excited to inform you that we'll soon be redesigning the ECP home screen to allow for the addition of more alerting features, such as, indications of unread messages, pending medication/resident updates, queued refill requests, and we have plans for the mobile app to allow medication checking. We'll be sure to keep you in the loop as we make these improvements. Thanks again for the feedback and being one of our great pharmacy partners. James Baumeister Director of Pharmacy Systems

May 2020

Char from frontida inc

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

ECP

Overall I have had all good experiences with ECP. It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly

Pros

I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.

Cons

There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them

Response from ECP

Replied May 2020

Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents. We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S. Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community. Thanks again for the great feedback. Nicole Shelton Senior Training and Compliance Specialist

May 2020

Debbie from Stellar Living / Lincoln Court

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2020

Questions and Behavior Cares.

All resident information and medications in on place is very helpful. Being able to access ECP when not in the building (on-call etc.) is extremely beneficial. I like having contact information in there as well. If there was a way to indicate when a resident is on home health vs hospice that would be helpful

Pros

All documentation for all residents easily accessible.

Cons

Some features are not as user friendly as I would like. The Behavior Management Plan has to be typed into both locations on the form. The Questions work around is better than initially set up, but if you have to edit an existing question it has to be deleted and reentered as a new item so a little cumbersome there. Also have to type in the questions again so that is 3 times entering the information. Streamlining that would be helpful.

Response from ECP

Replied June 2020

Thank you for taking the time to leave a review. We are glad that you are enjoying the convenience and accessibility of ECP. I am happy to let you know that since every community is unique, items such as Key Indicators can be customized to meet your exact needs. A support representative will be reaching out to help you update these, which will allow you to easily indicate when a resident is on home health or hospice. We appreciate your feedback about streamlining the process with care questions, and this is absolutely something that we will be investigating further. We are continually making improvements to our product based on user suggestions and feedback. Thank you again! Carly Smith, Director of Quality Improvement

August 2020

Richard from LTC Scripts

Company Size: 11-50 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

August 2020

Convenient EMAR

[SENSITIVE CONTENT HIDDEN] has been exceptional with her support

Pros

Integration with Framework LTC software.

Cons

Some features are confusing for the nurses

Response from ECP

Replied September 2020

Thank you for taking the time to leave a review. We have a long and vast history with pharmacies operating on Framework. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy's system. We can even send refill requests directly back to your system, or via fax if that's what you prefer. We were happy to hear that our support team could reach out and assist with any questions your staff had and that there are no longer any issues that need to be addressed. Our experienced support team is available 24/7. We also provide webinars frequently throughout the year. Prefer a self-directed approach? Visit ECP University to access help files and videos.

July 2020

MARIE from MALLATTS HOMECARE PHARMACY

Company Size: 5,001-10,000 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

July 2020

Love ECP

Anytime I contact ECP for assistance they are always willing to help in whatever way possible. Everyone has been very cordial.

Pros

I love the ease of use. Orders enter the system, you click, review and save. Its that simple. Passing meds is set up by time.

Cons

Can't really think of anything that I like the least

Response from ECP

Replied August 2020

Thank you for leaving such a kind review. We are happy to hear that you are loving the ease of use of our software. We value and encourage all feedback as our software is built around our customer's needs.