ECP vs MatrixCare Skilled Nursing Facility

RATING:

4.7

(106)

ECP has 106 reviews and a rating of 4.68 / 5 stars vs MatrixCare Skilled Nursing Facility which has 44 reviews and a rating of 4.36 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (106)
4.4 (44)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
March 27, 2024
January 25, 2024
Pros/Cons
  • Pros

  • Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.
  • Ease of use is the most common praise from LTC facilities.
  • Cons

  • The demand causes the computer to freeze and require restarting.
  • In the last several months, ECP has frozen on our computer and we have to log out and re-enter to get back in. We have called, but still no solutions on why this is happening.
Read all user reviews
  • Pros

  • This product is one of the easier to use for long term care billing that I have used in past. Customer support is amazing.
  • If we have any questions, they are answered, and answered timely. Great options for uploading documents and growth capability.
  • Cons

  • I dislike that the add ons are so expensive and thus we don't have most of them. I dislike care assist but I also disliked the previous MAR setup.
  • It's quite frustrating because it happens often.
Read all user reviews
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Product Demo
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8 Recommendations
2 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos