User friendly and easy to learn, convenient delivery of notes to facilities, patient census by facility, portability, voice recognition for text to speech notes, MIPS and Meaningful use capabilities.

Inability to create or customize reports, have to call GPM for corrections that administrators should be able to handle.

It has enabled me to have an EHR at a reasonable cost with relatively good functionality. It is helping to gather data so I can report and fulfill the MIPS requirement. Also very helpful support staff with questions and advice regarding the system and the gov't regulation component of the work. (MIPS, MU etc).

I like the QPP support provided by the company related to the EHR data tracking and reporting features. I like the way the facilities are aligned and ease of access to the information. The macros are useful and it allows me to use my own patterns and practices when charting. I like the search function when entering the ICD10 codes.

The "dragon" voice feature still needs work although it is better. It doesn't always type what is being said then appears to have a mind of it's own when trying to make corrections; seems to lack the "intelligence" that android and Iphones have in terms of anticipating what is being said in dictation. The patient data entry seems clunky and it has to be typed and can't be dictated. I would like to see macro's or user normal function for the "plan" in the patient encounter.

With 16 to 20 providers working for our company, it uniforms them all and they are mobile so it makes it easy if a patient changes locations or provider everyone in the group has access to the same records.

Ease of use, although they are making it harder each time they change a feature. The ability to search for a patient by provider. The daily reports by provider are nice.

The consumer does not have the ability to transfer incorrect documents to a correct patient, support wants to delete the incorrect encounter and expect the provider to do the work over. I feel I have no representative from the managing company. This is my perception.

Able to use an EHR in long term care.

Easy to use. Integration with MIPS dashboard. Easy access to patient education. Faxes notes automatically. Advanced search database. Best ICD-10 code entry ever! Fair to good text-to-speech software. Ability to use real person transcription services.

Expensive for lack of customization. Terrible e-prescription that is clunky, does not allow scheduled 2s. No lab or diagnostic integration. No facility EHR integration which they have been advertising as available for over 3 years. Tech support is not very knowledgeable, makes many mistakes, closes out support tickets before they are solved. Poor clinical templates that are time consuming to use. The worst scheduling system ever that has never been addressed despite 100% user request to improve. Macintosh integration is error ridden and released too early.

EMR specific to PALTC/geriatric specialty, ease of provider use, access to strong customer support and regulatory updates specific to our industry, MIPS and meaningful use compliance and participation.

Ease of use (create and document an encounter), Portable use on an iPad or laptop, Ability to see Patient Census by Facility, Convenient delivery of progress notes (print, fax or secure email), Reports (daily encounters, monthly, days to sign encounters and others), MIPS and Meaningful Use compliant with useful dashboards and support, High level of customer support and helpful Regulatory updates specific to post-acute/long-term care groups, Triage function ('urgent' messaging).

Would prefer eRx capability be faster for providers to use, Directory Listing/addressbook needs more intuitive layout and the ability to 'search' the directory.