WellSky Long-Term Care
About WellSky Long-Term Care
WellSky Long-Term Care Pricing
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Most Helpful Reviews for WellSky Long-Term Care
1 - 5 of 17 Reviews
Mary
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Clinicians view of NetSolutions
There are many things I like about the software. The ease of navigation that has been applied over the years with upgrades. The integration with the pharmacy so that physician orders can be electronically sent. The constant improvements in both NetSolutions and Point of Care. The fact that the developer team is always on top of the CMS changes in both the Clinical and Billing areas. I also like the ease of contacting customer support and the quick response times. Also love the eDocs feature so there is no hunting for paper any longer.
CONSOne thing I feel could be improved is the resident selection in the reports are. They are not all the same and some require lots of 'clicking' just to choose a resident. Also for instance in the MDS; you can tab to the next question, but at times when you tab it goes to the top of the page instead of the next area. This can become time consuming. The least amount of 'mouse work' that can be done is truly a time saver!
Reason for choosing WellSky Long-Term Care
Clinical and Billing both liked the product whereas with others it was not unanimous.
Reasons for switching to WellSky Long-Term Care
ECS and our billing software at the time did not integrate.
TRINA
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Using NetSolutions on a daily Basis
We rely on this software on a daily basis. We keep our resident census, demographic information. Insurance information and generate bills all on this system. When I do run into any issues that I cannot resolve myself, I call the help line and always get prompt and courteous help in a way that I can understand.
PROSWe use this software to keep our census balanced and to generate bills to our clients.
CONSI really can't think about anything that I least like.
Vendor Response
Thank you for your feedback, Trina, it's always great to hear from our customers. Love that our EHR helps with balanced census and generating bills. I'm glad to hear that you are a happy user of our EHR solution, NetSolutions by www.Experience.Care and that we have been able to provide prompt and courteous support whenever needed. I'll be sure to pass on your review so the team can see how their work is valued by our clients! Cassie, Tonya, Cheryle and the support team are great, have been with us for years, so your recognition of them only highlights that our customers get any issues solved quickly by professionals who really know our product well. I am sure that talking to the same support person every time you call means a lot in this fast-moving industry. Once again, thanks and keep up the great care!
Replied June 2021
Cheryl
Hospital & Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Excellent Customer Service
Excellent Customer Service. The most important aspect of any program is to be able to get help when you need it. That is what has pressed me the most.
PROSIt is easy to use once you have learned it.
CONSToo many in and outs. You have to log in then go to reports then go to progress notes choose a resident, choose type of note choose the date then print. Better to be able to pick the resident and have the full dashboard available right there old notes new notes, orders all right there no need to go back and forth.
Erin
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Amazing responsiveness from the vendor!
Like all EMRs, it's only as good as what you put in. Teaching quality documentation is key! Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs.
PROSThe vendor is very active in seeking out input from their customers, and they actually listen. When there's a feature we want they work hard to incorporate it quickly. It can be used as-is, or you can completely customize many areas of the program to suit your company's needs.
CONSThe growing pains during the early years. This software has been around for a loooong time in many iterations. Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW. The software has been brought up to current standards, and the new general manager is focused on improving the user experience.
Reason for choosing WellSky Long-Term Care
Best value, customization, and customer service
Nanda
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Very caring and knowledgeable support team!
A lot more efficiencies...billers do not have to do all the thinking to be able to bill accurately.
PROSCustomer service is amazing. The management team listens to the needs of their clients and actually care to make their product better to accommodate the ever evolving world of Healthcare! Their reps understands the billing rules for all of the states they support and the rules are built into the software. If they are unsure they will get help and usually within 24 hours. Providers/users are not left having to do manual "work-a-rounds" to get their jobs done. This software is the way to go...if something is wrong, it's more than likely operator error. This software offers a lot of flexibility to accommodate all the different rules from all of the different Payors out there. Billers find it very easy to use...
CONSPossibly better statement options. Have more reports be available in excel (there are lots but not too user friendly)