Optima Therapy for SNFs Software


Optima Therapy is a cloud-based solution that offers electronic medical records, patient scheduling and billing to physical therapy, speech therapy and rehabilitation practices. It is suitable for practices of all sizes.

Optima Therapy provides case management features include integrations with software such as PointClickCare, MatrixCare and HealthMEDX. Users can set up therapy treatment plans based on various disciplines and diagnosis codes. Automated scheduling tools, configurable calendar views and capacity alerts for therapists are also included.

Therapy notes can be entered in offline and are synced once an internet connection is established. Billing, denials and appeals, invoicing, eligibility and e-signatures can all be managed with Optima. The business intelligence module provides reporting and and role-based dashboards. Users can access point-of-care features using iOS, Android and Windows devices.

Support is provided over the phone. Pricing is per site per month.



41 Reviews of Optima Therapy for SNFs

Overall rating

4.22 / 5 stars

Filters:

Showing 1 - 20 of 41 reviews

August 2018

Deb from Ensign Services, Inc.

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

The Optima Healthcare Solutions culture is second to none and it starts with their people!

Optima Healthcare Solutions is more than a software company. They are a partner to help us engage in the clinical and operational changes happening in our industry. They have created a consortium of clinicians to address various industry changes during this time of healthcare reform and they facilitate meaningful discussion around solutions they can help to offer us as we embrace these changes.

Pros

1. ALWAYS EVOLVING. Never complacent; the team works to stay on top of industry changes and ways to enhance the software to offer efficient and effective solutions to change
2. RESPONSIVE. The culture is about people taking care of people. Listening to our needs, concerns, questions and responding with solutions.
3. INQUISITIVE. Their developers and clinicians are always asking for feedback, showing their customers (US) their ideas and engaging us in the experience of development so we can help shape the ultimate software solution to a challenge.

Cons

HONESTLY. I can't think of a true con. In today's day and age of "I want it now", it's sometimes hard to wait for a new product to be completed, yet i love how they prioritize the industry change needs and then the "wish list" items.

August 2017

Lisa from Blue Sky Therapy

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Chief Quality Officer

Overall, our experience with Optima has been a very positive one! The team at Optima is always pleasant and willingly to assist to address our needs. It's ability to integrate with our partners is an added plus and important feature! Continued enhancements will be needed in the changing market and Optima always provides opportunities to provide feedback and engage in the pilots.

Pros

Excellent adherence to regulatory guidelines with great support from help desk and deployment teams! Good engagement with customer!

Cons

Billing format is difficult to reconcile due to a lot of "add ons". Need enhanced appeals management for better tracking and reporting. System doesn't adequately address the needs for use with multiple business lines for contract companies such as HH and OP.

July 2017

Brian from ProCARE

Company Size: 201-500 employees


Ease-of-use

5 of 5

Functionality

4 of 5

July 2017

OPtima is Awesome

Pros

The software is very user friendly, and the support staff is always helpful. My organization is grateful for the ease and convenience the software provides. The management reports are user friendly and provide a great deal of information for marketing.

Cons

The documentation does not include spell check. This is somewhat of a concern due to the increased use of "txt language" Another con, would be the limited amount required for creating documents unique to the patients. Therapists at times can be in such a hurry, and the software doesn't require a great deal uniqueness of patient documentation.... of course it is each therapists responsibility to document for each patient.

August 2017

Corinne from Solaris Rehab

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Rehab Opitma has been a very consistent EMR

Rehab Optima has been our go to EMR since we transitioned from paper over 7 years ago. They are great to work with and have great follow up. I get answers quickly and professionally.

Pros

Great customer support and follow up.
Great customizations as needed.
Continually upgrading software and keeping up to date on changing regulations

Cons

G-codes are not linked to evaluations or progress notes.
The daily progress notes could be a little more user friendly by assisting with auto fill and addressing the goals rather than having the separate tab with the goals.

September 2017

SARA from Northern Iowa Therapy

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Customer support

2 of 5

Functionality

4 of 5

September 2017

Great Program

Pros

The software is great, and Optima is always looking ahead an planning ahead for future changes. They offer great webinars to help educate staff on upcoming changes in regulations and how they are planning to accommodate those changes in their program.

Cons

Tech support is great if you have a simple question on how something in Optima works. Sometimes it take a while to get a response if the question is about how something is calculated in one of their reports, or where certain items are pulled from.

August 2017

Rich from TMI

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

August 2017

A lot of really good features and a couple glitches.

very good product overall

Pros

ease of use, integrates fairly well with most of our customers' EMR systems, like the updated forms in our 'new' library (version 2.91, I believe)

Cons

the ADR management tool way too time consuming and clunky to use, would like more autonomy to make minor changes (ie. changing items from mandatory elements (red) to optional (blue) or vice versa) without having to go through the cumbersome change request process.

August 2018

Mike from Key Rehab

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

An excellent tool for reviewing and guiding clinical practice

I appreciate the professionalism, knowledge, accessibility, and friendliness of our customer rep.

Pros

The ease of which I am able to connect to any of our locations and review documentation, projection screens, user activity reports, service logs, etc.
I also greatly appreciate the expertise of the Optima staff in terms of staying on top of the federal requirements for therapy provision and documentation. I know how hard that is.

Cons

I don't like the fact that it doesn't run on google chrome. I don't regularly use the documentation myself but when I do, it doesn't seem to be intuitive in where to go next and what to fill out. Also, some of the reports don't translate well when they are save into excel (some rows are too small for the data).

July 2017

Julia from Rehab Synergies

Company Size: 501-1,000 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

We've come a long way.

Appreciate their willingness to listen and make changes.

Pros

Communication with the customers in regards to their changing needs has truly improved and has helped develop new software to adjust to those needs.

Cons

The roll out of new software was slow and chaotic at first. There wasn't enough information given to allow the customer to educate their therapists in the field and the new product wasn't utilized.

April 2017

John from Progressive Beginnings, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Optima Review

Overall Optima is a very nice program for contract therapy services. They are constantly working to improve services and integrations. Unfortunately the software integrates better with some systems better than others and is currently not compatible with Apple Computers (Mac Books) Documentation and Billing flow relatively smoothly and there is plenty of support to help new organizations get started.

Pros

Training and helpful guidance with support team

Cons

Non Mac/Google interface

August 2017

Jigar from interface rehab

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2017

Best Skill Nursing Rehab Software

In the Mobile version RO5 add reporting feature so Manger can easily monitor and review their facility on their mobile device.

Pros

There are no complaints so far. The software works according to expectations. Rehab Optima is well designed and has a very easy to use interface.

Cons

Documentation need to improve for the productivity requirements.
Also customer Support and reporting features needs to improve .

September 2017

Lynda from Touchstone Rehab

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2017

Optima Software - feedback

Overall, always have been a fan of Optima over any other rehab post acute software.

Pros


I appreciate that Optima Therapy stays up with the latest healthcare changes and offers a solution to needed tracking and/or reporting.

Cons

I do not care for the way Optima introduces enhancements but, then slips in later once you want to activate the service that this would be at an additional cost.

July 2017

Pj from Creative Health Solutions

Company Size: 201-500 employees


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2017

Optima is top in industry for rehabilitation software

Pros

On top of industry standards; many features to ensure compliance, ability to personalize to meet org. needs; customer service is good for the most part

Cons

Communication is slow or lacking at times; support also slow at times to solve issues; costly to personalize; updates to system (release notes) at times do not mention some changes that actually occur

July 2017

Susan from Centers Health Care

Company Size: 10,000+ employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2017

It is incredibly user friendly!

I highly recommend Optima HCS. the administration, functionality and customer service cannot be matched.

Pros

Product is easy to use for the user and administration. software stays current with all industry changes

Cons

'A la carte' pricing policy.
Often hard to 'explain' to accountants.
include modules or packages rather than line by line charges per facility

August 2017

Jeff from Athena Therapy

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Optima Review

The Optima team is very good and knowledgeable, especially good at listening to their customers and making changes as needed.

Pros

Always ahead of industry changes, easy to use for end users. There are a lot of customization available.

Cons

Lengthy update/upgrade process, older platform for desktop version with no ability to add things like spell check.

April 2018

Chris from Flagship

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

Easy to learn

Pros

The basics of this software are easy to learn. It is easy to find a specific patient and see their information, previous tracks, and documents.

Cons

The more technical and complicated tasks of this software are difficult to learn and not intuitive. I regularly have to call for assistance.

September 2017

Mahta from Ensign

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

outstanding customer service!

This is the only software to look at for our industry. Customer service and education is unparalleled.

Pros

Optima is always thinking ahead and developing their product and features with the big picture in mind.

Cons

Lately it seems like there has been slow turn around on fixes and enhancements to existing features.

March 2017

Polly from Goodcare

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Very helpful

Working with the IT dept in regards to navigating through the administration part of my job is great when they answer phones within seconds and can help resolve issues within minutes.

Pros

My reports and use of Ipads to give me point of care services

Cons

Inability to print from my Ipad or navigate projections on my ipad.

July 2017

Cathy from saaberhealthcare group

Company Size: 5,001-10,000 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2017

love the software..very user friendly

Pros

scheduling is easy , I like the projections screen and how it changes when payers change, reports are very easy to use and re run

Cons

cant add evals to schedule , theres no build for complexity code on evals , don't like that daily notes are requiring so much information

August 2018

Sonia from RehabCare

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Helps justify skilled need

Pros

Thorough, and cues you on multiple things to help justify skilled needs. Also cues you on anything you might have forgotten to evaluate or to document

Cons

Program is abit lengthy and time-consuming for initial evaluations, and for weekly and monthly notes

January 2019

Mark from Carespring

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Very user friendly for therapist to deliver efficient point of care documentation

Pros

The software is easy to navigate. Optima provides user support and education for upcoming industry changes.

Cons

Many changes to the software can be expensive if you would like to customize a certain aspect of your documentation.