Global Shop Solutions

RATING:

4.1

(70)

About Global Shop Solutions

Global Shop Solutions offers ERP software to serve clients across manufacturing industries of all sizes. The multi-modular application is comprised of independent modules for customer relationship management, inventory management, accounting, scheduling, job costing, agile project management, designing and more. Businesses can either subscribe to specific modules as per their requirements or subscribe to a full-fledged ERP suite.

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Global Shop Solutions Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Global Shop Solutions

1 - 5 of 70 Reviews

Brett

Aviation & Aerospace, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Global Shop Solutions

PROS

This product comes out of the box with all the modules and many custom programs that can be downloaded. Other ERP's have a base package and addons must be purchased ( which adds up quick)

CONS

I don't know if I could pick a specific function of Global Shop I don't like. Most issues are due to a lack of training. The team is very helpful and knowledgeable to help when you reach out to them.

Reason for choosing Global Shop Solutions

American Made product with great customer support. Great reviews and track records.

Reasons for switching to Global Shop Solutions

The ability to have both a manufacturing and accounting package all under one hat

Joe

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Global Shop Review

Overall, GSS has been very user friendly and quite simple to master. For the average user all the way to the technical side, its not all that difficult to understand.

PROS

I like how Global Shop has the capability to be customized and tailored to specific users needs. Their GAB programming isn't all that difficult to learn and utilize.

CONS

Updates can take a good amount of time as well as when Hotfixes are applied, a lot of the time they break other parts of the system (this has to do with some of our customs as well as options).

Reasons for switching to Global Shop Solutions

Old ERP was EOL and upgrading was too pricey. We liked the Accounting as well as reporting capabilities of GSS

Liam

Mining & Metals, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

1

Reviewed February 2023

Worst Professional Decision I ever made

1: The people are very friendly and support tries their best to be helpful.2a: The software demo was terrific and focused on our daily needs.2b1: Having our daily needs met sounds great, but it does so in a very antiquated way.2b2: Its' almost like sending a purchase order request though the post office which could take 1-2 weeks vs sending an email or ordering online which happens immediately.3: Unfortunately, I made the assumption that by having our daily needs met Global Shop would easily meet our reporting and data analysis needs. I was wrong in this assumption.

PROS

1: The Product Demo knocked it out of the park.2: Does what it is supposed to do.3: Depending upon your company size it is better than a shoe box.4: Very Strong References

CONS

1: Pervasive Database is like stepping back into 1995Compared to MSSQL:a: Database Backups and Restores are difficult and timelyb: Difficult if not impossible to find internal resources with Pervasive Skills unlike MSSQL.c: Very limited to Non-Existent 3rd Party Apps2: Poorly Designed Tablesa: There are Master Tables that contain multiple rows of Data for a single Header Record where the data definition in the same column of data differs between rows. b: There is no single General Ledger table, rather there are separate GL tables for each module. A better design would be to have a single table with a column to identify its source.c: Data Base Column Names are inconsistent. The same field in two separate tables often have different names. This makes it difficult to write your own custom reports where you need to link tables into a view.3: Simple Requests are difficult to follow up on:a: Getting Data Out for simple analysis in excel is difficult or requires custom programming.examples: List of Customers, Vendors, Purchases Activity, Vendor Payments, General Ledger Detail Activity, etc.b: Financial Report Writer very aged, difficult to use for ad hoc reporting needs4: One of our requirements to purchase was to complete a site visit to a company utilizing the software. Unfortunately the selection process was kicking off during Covid and nobody was willing to let us in their doors. If we had seen it in use, we would not have selected it.5: Very Dated

Reason for choosing Global Shop Solutions

I was one of three decision makers involved with the process.Global Shop was not my choice but I supported the other two decision makers because the demo was so strong.In hindsight, the other two decision makers are farsighted and really liked the big buttons on the main navigation screen. I think this weighed heavily on their decision making.If I was aware of its shortcomings I would have steered the decision committee elsewhere.

Paul

Shipbuilding, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Global Shop - Complete ERP system

It works. There are some large learning curves for certain parts, though. It is a very configurable, competent ERP. Some parts are very mature and just flow. Others can use some polishing.

PROS

There is always a way to get something done. If you have questions. support is a call or email away.

CONS

Can be a bit clunky and heavy. I understand that they want to be everything to everyone, but there is a lot of stuff in the way sometimes.

Reason for choosing Global Shop Solutions

We were so out of date that we looked around for a new one and decided on GSS

Reasons for switching to Global Shop Solutions

Global Shop was better for us

Pat

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Excellent experience over the past 10 years

GSS has been a good fit for us by providing a fully developed, all-in-one business resource, from a software provider that acts more as a partner than a vendor.

PROS

We find GSS to be a highly developed ERP tool with some very sophisticated functionality; not all of which we need to take advantage of, but is there if/when we decide to. The extensive range of selective parameters allowed for flexibility in how we configured the software to function for our business, so the implementation process was key for us. And we find, even 10 years in, that these software options along with GSS’s continual commitment to software enhancements have been able to keep up with the evolving processes and informational demands of our business. And I can't say enough about their customer service support.. extremely responsive, always professional, and highly competent. In almost every instance, our service calls have been responded to the same day, and the norm is resolved to satisfaction within 48 hours of initial contact. With our business going 24/6, this level of responsiveness is critical.

CONS

Issues we had with moving between modules to gain information - or a "big picture" approach - have been satisfied with the introduction of dashboards throughout all areas of the software. Some lag in the system has developed from recent changes within the software but we believe are being addressed.