End of month billing is much less stressful. We used to have to set the time back on our server to invoice in the previous month. That became harder to do because of the new virtual server we were forced to change to when our old server crashed. Now we get paid sooner and we have better cash flow. Passport customer support is great. If I have a problem they get back to me right away and stick with it until it is fixed. I always get to speak to the same person, which is a plus.

I have been using Passport for A/P and General Ledger for more than 15 years. I recently switched from using Counterpoint for A/R to using Passport for A/R. I like the ease of use. Invoices can be edited and reprinted before they are posted. Invoices can be dated in the previous month even if the calendar date is in the next month. Figures from the inventory purchase orders auto fill into the a/p vouchers so I do not have to enter the figures twice. We switched from pre-printed invoices to laser printed invoices. This results in a huge cost savings, and they look great. I have had positive feedback from several customers about the changes to their invoices and statements. I like that I can copy and paste long descriptions from a Word document into a Passport invoice . That has been a huge time saver for me. Who doesn't love saving Time and Money?

I do not like the order entry module or the point of sale module because they are not as easy to work with as the A/R module. Items that have serial numbers cannot be billed out thru the A/R module. This would be the only thing I would change about this program. Then it would be perfect.

BeSide little issue it works great. Some we need to fix.

Bill is easy use O/E or A/R side can be used like we have many customer charge and pay later. We can do order in the system back order a product once we ship it out easy to make packing ticket and bill later . As we are manufacturing Overhead Crane we have lot of parts come in do Purchases order in the system .

Purchases order We don't like was a wreak start in vision 12.06. We need to upgrade to new to see this Purchases order window showing all item in order to know how many we order and price is correct before printing out to send to vendor. Right now if you order more then ONE item you cant see the second item etc till you print to correct errors made when ordering. Big disappointment. I was promised this will get fix in 2016..

What I like most about this software is how much information it stores. It makes invoicing easier.

What I like least about this software is the cost. When you run into problems you have to contact your independent sales person and their costs to troubleshoot your problems can be astronomical. The company does not offer tech support so you have no other choice.

I have been an accountant for many years and have used Quickbooks for the last 20 years. The owner of the company I work for is how I was trained on Passport. They offer some online training but I feel they need some training classes that new employees could take to learn the software. I do however get the best support from [SENSITIVE CONTENT] in that department! There is nothing he hasn't been able to fix for me. I can say that [SENSITIVE CONTENT] in customer service has made my job better and easier. All the employees that I have dealt with at PBS have been wonderful!

The ease of payroll processing. I can also get any kind of information on the payroll reports.

There is not enough training offered on the software

I HAVE USED THIS PRODUCT SINCE BUYING MY FIRST COMPUTER , A TANDY RADIO SHACK MODEL 2 OPERATING ON A MULTIUSER OPERATING SYSTEM ZENIX , SINCE 1981. IT WAS CALLED REAL WORLD ACCOUNTING PROGRAM BACK THEN. AROUND 1990 SWITCHED TO IBM TYPE COMPUTERS AND PURCHASED UPGRADE TO THAT OPERATING SYSTEM. OVER THE PAST THIRTY FIVE YEARS USING THIS PROGRAM I HAVE PURCHASED OTHER BUSINESSES THAT WHERE USING OTHER ACCOUNTING PROGRAMS AND AFTER REVIEWING THOSE PROGRAMS AND CONSIDERING CHANGING TO THEM WE STAYED WITH PASSPORT (REAL WORLD) BECAUSE OF ITS VERSITILITY AND TRACKING AND EASE OF OPERATION AND WOULD RECOMMEND THIS TO ANY SIZE BUSINESS.

ITS EASE OF USE , HOW IT CAN ADAPT TO ANY TYPE OF BUSINESS, HOW YOU CAN SETUP FINANCIAL STATEMENTS TO LOOK JUST LIKE YOUR ACCOUNTANTS STATEMENTS BUT ALSO RUN FINANCIALS WITH FAR MORE DETAIL FOR YOUR INTERNAL BUSINESS USE

NOTHING

Would highly recommend.

Access to the data base. Use with Crystal reports to create incoming Inspection audit system ,Outside service purchase order system, an automated Inventory Value Analysis system, and Capacity planning. Company is AS9000 certified and the software had a lot to do with this.

MRP is not strong, we do not use it. We use lean manufacturing with back scheduling from the software.

We are thrilled with the decision we made to use the Passport Software for our ACA compliance. The team at Passport was quick to tackle and master the unknown and complex process to comply with the Affordable Care Act. The software itself was easy to use and understand but we were most impressed by the customer support provided by Passport. The staff went above and beyond their role as software developers by providing detailed instructions on filling out forms, IRS registration, electronic filing, trouble-shooting with the IRS and much, much more. We would be lost without them and appreciate the time, effort and support they have provided along the way.

It is super easy of use and a real time saver.

I don't like that I have to enter ACA info at the end of setting up a new employee since I can't enter this years payroll until I close the year.

It was quite a project learning a new program but it made it easy to do the forms. It would be nice if the program printed the entire forms so I didn't have to purchase forms.

Overall it is the high quality that I expect from Passport.

Took too long to get the final updated version. There was lack of actual instructions on how to use the program. I had to guess at certain steps such as printing from one form copy to another. It would be nice if the pr

Used both the mfg and accounting sides of this software for over 10 years. My staff is so familiar with the functions that to choose an alternative would be too costly from a purchase to a training standpoint. Their updates continue to provide improvements and efficiencies.

Customer Support

Not easily integrated with the internet to email documents.

Always had a good experience with them. Been with them for a long - long time.

Ease of use, the way it links to gather. Easy to back up.

Wish it could link to an eCommerce package.

I have used this product for many years. I have always received excellent help from customer service and the technical support people.

The ease of using.

That in order to post in the general ledger, everyone has to be out of the software, even if they are just viewing.

I love the Payroll module. I love the fact it is so user friendly. Most of all the customer support is amazing.

Very user friendly, only purchase modules you want. Don't have to buy an entire package with stuff you won't use, but simple to add on as desired. As an example, we did the Direct Deposit add-on to Payroll once enough individuals requested it to be worthwhile. Date driven format, great interface with multiple printers, still has DOS view capability if desired in addition to the newest Windows view (very handy now for looking up employees/vendors/customers/etc.). Import modules into General Ledger at your own pace, great reporting capabilities, especially for payroll...all the way thru W-2 info and magnetic file reports for sending to Social Security. Many levels of reporting for accounts payable from original invoice entry to final check registers....in total or by individual vendors. Once you get a handle on one module, the others are even quicker. If you don't feel comfortable with updates, or don't have an IT department to handle it, outside assistance by Passport Certified techs are available for a very reasonable rate. All work is done remotely, so it's quick and avoids any travel charges. They constantly review issues from customers and have patches in a short time as needed.

It has been a great experience. Wonderful guidance , easy use, highly recommend.

This system matched exactly to our old system. No learning curve. Use was immediate.

Have not found anything as of yet, so far so good.

We have worked with Passport Software, Inc. since about 1984 as a dealer for their products as well as an end-user. To me, the sticking-with-Passport power has been their commitment to the product, their dealers and their end-users. When we experience problems, and yes there have been problems, they jump on it and get it fixed. I don't hear, "We'll fix that in the next release." It gets fixed right away. They also listen to us. If we have ideas to improve the product they actually listen and take suggestions into consideration. Many of my, and my client's, suggestions over the years have ended up in the product. That makes me feel valued as a dealer and as an end-user. Another wonderful thing about Passport Business Solutions is that when we run into an older version of RealWorld or Passport software we can honestly look the customer in the eye and say, "All of your data will upgrade completely and cleanly to the new version. And the best part? You already know how to use it."

PBS is a good business system for our size company. Relatively easy to use on a day-to-day basis, however, not so easy to use or information worthy canned reports. We find the Purchasing module cumbersome in generating and distributing PO's. Not user friendly when you are generating PO's for MRO products. Overall, I would give PBS a 3.5 to 4 star review

We were originally a long time Real World software user that migrated to PBS when the software rights changed ownership over the years. We are a manufacturer with three separate locations that produce both production parts and job shop products. Thru the years as our company(s) have grown we've seen PBS software grow with us. We're very satisfied with there integrated software and the professional expert support that goes along with the product. We now have all three locations using PBS software to manage and run our operations. The product covers most of our needs but if we need something specific to our operation they can write and adapt there programs to meet our specific requirements. We look forward to a continued partnership with PBS as we continue to adapt and grow in an ever changing market.

Exporting to csv and pdf files. Reimbursement detail for later searches. Better look and feel.

Passport is extremely easy to use. We upgraded from Real World in the middle of year end close and an ownership change. There was zero downtime and we didn't miss a beat.

My only complaint is that I have trouble finding transactions. The system allows searches on several factors but not always the one I know.

I love the ease of use. The only problem I am having is setting up direct printers. Support attempted to set up a direct printer but it still does not print. I love the flexibility in setting up financial statements. This is real accounting software unlike many others. I used this software with an add on for over 20 years at another job. When I took over this company I couldn't wait to transition to this software again. I can recommend it to anyone who needs more than quickbooks

I feel that the insurance companies, brokers and the accounting software companies FOUND a way to make money off of the small business owners when it comes to the ACA. I am just over the 50 employees, but I fell into the mix that I had to offer insurance. Then I had to pay for something (Passport) I didn't understand and I paid for a passport tech to travel 65 miles to get it up and running. He even called Passport a number of times and even your people could not give us the true answer. But don't feel to bad, the IRS could not help either. So what do I think of your software? There is NO GOOD REASON that I should have had to have it, but because the government says I have to do this and that - the same this and that THAT they don't even know the answers too, I guess it is a -ok - piece of work! We will see what it does for us at the end of this year if I can afford to stay in business because of the insurance. Oh, how much do you PLAN on charging for so called updates.

Think I have said enough about your software, the Insurance compaines and the ACA By the way, l have YOU figured it out yet?

In 2012, we had a major upgrade to Passport SQL version 12.01 from a much older version. There was a lot of data conversion to be done and many were reluctant to do this upgrade. We were very happy with the transition and support we have received over the past 2 years. There are many pros and some cons to the transition, but all of our cons are being addressed as they come up. We have a solution within weeks or sooner. I would recommend this process to other distributors that do light manufacturing.

We've used Passport for 10+ years. It's a very reliable system that's intuitive for manufacturers. It has capacity beyond what we've utilized, but important to have when we're ready. In 2015 for example, we plan to purchase the MRP module (reasonably priced). Customer service has been 5-star for our company, with prompt and helpful support when we need it. Bottom line, Passport is not something I'm thinking about everyday. It does it's job consistently, so I can concentrate on mine.

This software is for people who need a well developed, commercial , product. It's not some silly "help your small business grow" or "emoticon filled game". If the software was a truck it would be a Mack, all metal, no plastic. I use it in a 60 employee company and never have concerns about features or functionality. No hesitations whatsoever in recommending this product line.

I have used Passport for many years, starting as Real World. It is user friendly. It provides clear reports. I cannot imagine using anything else. I have (unfortunately) been forced to review work that was done on QuickBooks and Peachtree. I hate those programs. Passport is professional and will provide anything you could wish for in an accounting product.