My overall experience is highly positive. As I explained before it went beyond the technological solution offered. It opened new perspectives to our team of analysts.

I really enjoyed working with Elium. What I really appreciated from the beginning was the support from the Elium team. From the beginning, the team has been very active to understand the reality of our organization. I will always remember that during the first day of our workshop to design the platform, the Elium representative said that we would not look at the platform and that we would work only with pens and papers! I had been dreaming about this platform for months and was a bit disappointed. But then, I realised that it was the best way to start the project. She needed to understand our environment before starting with the platform. Then I have always appreciated the responsiveness of the team when we had a question or were encountering an issue with the plaform. We have always received an answer in a matter of hours. Elium has also always integrated the customer's feedback into their product - which has been highly appreciated. The relation has always been smooth with the team, even when we had disagreement! I would say that Elium brought us more than a technological solution. The relation with our team was key and has nutured the strategic thinking on our métier.

Hard to answer this question... I would say that the biggest issue we encountered with our platform is the fact that the application for mobile devices is not working offline. As we have many colleagues spending hours in transit, we would appreciate to get an offline option. It would allow them to read articles, reports or notes that they had selected before.

We started using Elium in January 2020 when we understood we need a central place to share all knowledge around clients. This was needed to speed-up the internal innovation process, reduce the time spent searching for the right information and make sure research knowledge is reused and put to action. We had a 5-step deployment process, working closely with the Customer Success Team. Together with them we: clarified our vision and objectives, defined the tagging system and the structure of the platform, uploaded the existing content and then went on to train users. The FAST methodology we used for onboarding helped us get the platform up and running in a few weeks and benefit from proximity and continuous support. Today, we are happy with our usage of Elium because it helps us to improve how we design digital products. More specifically: 1. It ensures that everything we create is relevant to humans 2. Scales knowledge, by making it available in digestible formats to all product teams. 3. Democratises user knowledge, by making it available to non-designers. 4. Makes knowledge transversal (not only deep thinking but also wide thinking) 5. Creates a joint understanding of the problems to be solved 6. Reduces the cost of having user input by sharing everything we know with all product teams

There are several aspects we really like about Elium. Firstly, the easy governance. Our repository is used by internal design teams, external design partners, product teams and business stakeholders. This demands different levels of access and an interface that would allow for easy discovery for those less research and tech-savvy users. Secondly, the logical way to structure knowledge and intelligent search options. Our focus is on providing access to insights resulting from analysis, not to the raw information from qualitative or quantitative research activities. Elium allowed us to build a library of knowledge that could be acted upon by those who make decisions or design products, as opposed to a tool for capturing raw field notes. A tool for doers. And a tool that would surface the relevant information when a product decision had to be taken. Thirdly, the ability to support different use cases. We defined and prioritised the most probable use cases, of when and how would someone use our repository and understood that it will be valuable for several ones. Luckily, Elium was able to support all of them easily (e.g. onboarding new members in our design team, capitalising on existing user knowledge etc). The reason we chose Elium was specifically because of the freedom it gave us in moulding it to our vision and because it ticked all these relevant boxes for us.

I think some features can be improved, and a few others could be added so as to improve the experience of our specific use case - knowledge sharing around user insights for innovation and product development purposes.

We use Elium to write down different workflows that are common to everyone in the company. It is super useful to share complex knowledge and make it available to designated people.

I've particularly enjoyed the ability to create a hierarchy for our content, we are able to visualize with a glance what are the covered topics in our knowledge platform.

I'm not a big fan of the editing tool which could be a little better and doesn't help me save as much time as I'd like.

The Elium team supported us throughout the deployment of the solution. Both technical and educational support is undoubtedly a major asset. Although Elium is a Saas solution, the team integrates as well as possible the requests of the customers who have the opportunity to exchange in a very stimulating way on their uses of the platform during the biannual user club. Technical support is very fast and efficient. The safety audits we have carried out have shown that Elium is one of the safest solutions on the market. I recommend this solution from KM.

The interface is elegant, intuitive and enhances visuals (images, video, preview of office files). It is possible to create forms with data fields exportable to Dashboards like Power BI. The editor of "story" (document) is very rich. It allows you to publish content with an elaborate layout. The administration of rights is managed very finely thanks to profiles on the system but also on the spaces. Securing access, managing GRPD requirements and interfacing with the active directory of our IS is very simple and efficient. Statistics indicators make it possible to monitor the activity of our communities and to adapt our communication management.

The platform allows to create many categories of Tags which can generate a lot of filters. when there is too much navigation becomes less intuitive. The platform does not offer automatic translation of published documents. The weekly digests sent to Outlook are simple and cannot be personalized. The Elium editor does not allow you to create data tables with formulas. It is necessary to integrate an excel file whose preview is not optimal. Finally, Elium does not currently offer a document workflow.

We are a consultancy company dedicated to hotels and we use Elium to support knowledge sharing for the teams of each hotel, but also between hotels (our clients.) Our objective with Elium is to make teams save time by sharing all key information that they need, in a central place. From the moment a new person joins one hotel, they have access to all the key information they need to have a good onboarding - so this helps us to easily develop the knowledge of new employees. Also, thanks to this collaborative platform we allow hotels to benefit from knowledge and best practice from other hotels in the community. We support independent hotels, but with Elium we are able to give them the power of being in a chain / group, by making the most of the power of knowledge sharing inside a community.

The power of Elium is that is really easy to use, it is very accessible for everyone. The fact that it is a collaborative tool where everyone can contribute and interact with knowledge shared, it really supports our objective of knowledge sharing and collective intelligence. Everyone can contribute and put their contribution to use for the benefit of others. For us, the creation of new knowledge is one of the most important features - the editor is easy to use and it allows users to create visually appealing articles / content.

The current Slack integration that Elium offers does not really fit our use-case as we have different Slack accounts for each hotel and the current integration is only working to match 1 Slack account with 1 Elium Space. This is something that should be evolved. Another aspect is the API transfer of platform Analytics - we are experiencing difficulties in having a proper transfer of the actual platform statistics to our own data platforms via APIs.