IdSurvey
About IdSurvey
IdSurvey Pricing
Price depends on volume of usage. Contact IdSurvey for pricing details.
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for IdSurvey
1 - 5 of 33 Reviews
Arpine
Verified reviewer
Research, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
The most sophisticated software for opinion polling and market research
The most important problem the software solved was the quality assurance of our interviews. The GPS fixed the coordinates of the interviewer and then the MS Access database gave opportunity to check the duration of each question of the interview. By this all the questionnaires that had less than minimum acceptable duration for each question were disqualified.
PROS• CAPI / CATI /CAWI modes can be integrated together • User friendly interface, no need for additional specialist • Data download in .sav, .xlsx, .csv formats • OnSite data possibility • Question duration in MS Access database • Availability of knowledge base • Works for Android, iOS and Windows devices
CONS• There is no possibility to randomly select from the list of respondents • CATI calls are done via IP phone and not USBs
Reasons for switching to IdSurvey
There was an unknown bug and the database was not saving the data, and we were losing valuable information
Vendor Response
Thanks for your review! We're happy to inform you that in the latest version of the software, the list of contacts is also proposed to agents in random order!
Replied February 2020
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
The best tool for professional sociological surveys.
Our Company is specialized in sociological research and with the help of IdSurvey we said goodbye to paper based interviews, manual qa-s and were able to have more qualified results. The quality assurance part was the most important one (you can see how much time n interviewer spent on specific questions, location etc., that cannot be done with paper based questionnaires).
PROSThe software gives you opportunity to conduct sophisticated surveys CATI (did not use), CAPI and CAWI. The way it is designed for administrator to create questionnaires, set the logic to lower the mistake rate from the side of interviewer is the most valuable part of this soft. The integration part was very easy, the support team is always up for help and open for new suggestions for improvements.
CONSThe fee for the first time installation is high, if you are not planning to use the software in long term the pricing is not comfortable.
Reasons for switching to IdSurvey
It offered an opportunity to keep the data on our local servers and it had ios version, which was not offered by the main competitor that was being considered at that time. We continued using Nfield for other specific projects.
Vendor Response
Thanks a lot for the review! Get in touch with us for any specific requirements of any kind.
Replied April 2020
Azamat
Civic & Social Organization, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2016
Good experience with IdSurvey V5
Conduction of a pre-electoral survey. Overall we were satisfied with the product for it's ease of use and great technical support. What we liked: -simple in use. -easy interface. -good technical support -functional questionary builder What we didn't like: -unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4)
PROS-simple in use. -easy interface. -good technical support. -functional questionary builder.
CONS-unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4)
Vendor Response
Dear Azamat, thanks for your review. Well, we know how to get better and we included in brand new IdSurvey 6.0 a real test mode, we reintroduced questionnaire print and much more. The token system is actually really flexible and allow you not to be burdened with Annual Maintenance fee! We have both on cloud and on premises setup, your management opted for the on cloud when switching to the new system :) If needed we're here to help!
Replied February 2020
Fiona
Market Research, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Market Research Tool of the future
Having an all in one software that we can utilize for our surveys - telephone, face-to-face or online is highly desirable. The ease of being able to export the data into different formats that are compatible with our systems is great. I also find the staff very easy to deal with and they are very accommodating.
PROSEasy to use. Can be integrated with other modes such as F2F and online.
CONSMost features not catered for are addressed very quickly, so there are no least like items to mention.
Reason for choosing IdSurvey
The price was a factor. The ease of dealing with the staff.
Reasons for switching to IdSurvey
SurveyCraft is outdated and we needed a new software platform that would grow with us.
Vendor Response
Thank you for your words and for being part of the IdSurvey family!
Replied November 2022
Antonella
Research, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Survey campaign at station
My experience with IdSurvey was for my phd research at University. I worked on a survey questionnaire in CAPI mode at the subway station to assess the level of user satisfaction during the journey by metro. The questionnaire needed to be submitted in offline mode as to the station unfortunately there is no internet connection. What struck me particularly was the availability and kindness of the staff. Whenever I had a question or problem, they were quick to answer me and did everything they could to meet my needs. I was really impressed by their level of assistance.Also, I can only recommend other people to use this app if they need to create offline questionnaires. Ultimately, applying offline questionnaires was a fantastic find for me. Clarity, ease of use and an outstanding support team are just some of the reasons why I highly recommend it to anyone who needs to create offline questionnaires. Try it and you won’t regret it!
PROSThe app is incredibly clear and simple to use. It also offers a wide range of options to customize your questionnaires to your needs. It works perfectly offline and results are very easy to export in excel.
CONSI don't think there is some feature to improve because for my personal experience, everything worked correctly and I am extremely satisfied of the app
Reason for choosing IdSurvey
I chose IdSurvey because the staff has been amazingly available with me and they have done everything possible to meet my needs. Also, the app is very simple to use.
