Basically, Tango provided my organization with a faster and automated means to reward our loyal customers. Before Tango, we usually sent our customers company souvenirs which our survey showed were not appreciated by some recipients. With Tango ,rewarded customers are provided a cash value reward which they can claim for a gift card of their choice. Thus putting the decision making process in their hands as against on our hands.

Primarily, I love the quality of customer service we got from the Tango team on the handful of times we have partnered with them on our quarterly customer loyalty reward programmes. They are always responsive and sometimes went out of their way to please, particularly customer representative She has always been awesome and as a customer service agent,I know when a fellow support agent in another organization is at the top of their game. Also I love the quality of help-desk support service they offered our rewarded customers ,ensuring we had no need to dedicate reward support duties to anybody in my team as such duties were already taken care of by the Tango's customer service. Functionality wise,I love how Tango offers our customers multiple options via which they can claim their reward,while also giving them months of grace periods during which they can claim their reward for a gift card.

For our customers in developing economies, they are only able to claim their rewards as a visa gift card mostly ie every other options available is unusable to them. Thus ,will be great if Tango can add more brands from developing economies into the list of brand gift cards which customers can claim their rewards for.

Able to quickly send rewards, either through bulk spreadsheet order or a few one off gift cards, total process takes around 5 mins. Easily able to resend gift cards to donors with tech issues, which is 90% of our 'customers'.

Some of the features are in a strange place to me, having the option to edit reward templates in the top right where user settings etc typically go is a strange choice to me. It doesn't really impact how I use the software though.

I liked it and we will be using this service again with free incentive program this fall as well

I liked that it was easy to distribute the free gift card to our groups through email with ease. They simply let us know which card they wanted and we would e-mail it to them.

That if the customer didn't see or went to spam it was a hassle to get it re issued to them

Although it has limitations it will bring a big change to your company if you apply it in your real life. It will motivate your users to engage with your business. So I will recommend it to small businesses mostly.

I came to know about tango after giving a review to Capterra. They provided me with a gift card. I feel very lucky. They give gift cards based on the user's preference. If you want to take Starbucks as a gift, you can choose it. If you want virtual debit card. You can do so.

Before when I used tango, there was so many gift card option for my region. But now there are not so many options available to redeem. So I would recommend them to improve their gift card providing field.