I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.

Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.

The Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.

Customer service was decent when I had an issue. Website definitely needs some updating.

I like that it tracks the calls & the phone numer

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

[SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.