Agorapulse Software


 

Agorapulse is a cloud-based social media marketing software that offers profile management, social influencer management and social media analytics in a suite.

Agorapulse features “Social Inbox”, which combines social media interactions across the social streams, such as Twitter, Facebook and LinkedIn, and presents them in a unified mailbox.

Agorapulse pulls and sifts through the interactions across social media accounts of the brand to identify key influencers and ambassadors (people who publish the most content about the brand). The product features “Competitor Analysis” module, which allows users to track the social media performance of their competitors.

Agorapulse features social media reporting and analysis, which allows users to track performance metrics, such as followers, engagement, awareness, replies, impressions and clicks.

Agorapulse offers subscription pricing, and is available in four different pricing plans - Small, Medium, Large and Enterprise, depending on the number of social profiles and team size.

 

Agorapulse - Competitor statistics
 
  • Agorapulse - Competitor statistics
    Competitor statistics
  • Agorapulse - Influencers
    Influencers
  • Agorapulse - Reports
    Reports
  • Agorapulse - Social inbox
    Social inbox
  • Agorapulse - Social media comments
    Social media comments
  • Agorapulse - Top ambassadors
    Top ambassadors
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

69 Reviews of Agorapulse

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Lisa from Inspire to Thrive
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Love the reporting with Agorapulse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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LOVE IT! I do highly recommend it.

Pros

I love the reporting capabilities with this software. I can show clients exactly how the social media is performing over time, or by short time periods.
I love the calendar set up to schedule out posts and to tag them so I can learn more in the reporting on which type of posts work best.

Cons

It took a little time to learn how to use it.

Review Source: Capterra
 

Jessica Rose from Social Path

July 2018

July 2018

Amazing product with amazing team

Ease-of-use

Functionality

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Value for Money

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Flexibility. Transparency. Productivity. Excellent customer service. Love this tool. It is a must for any company doing social media.

Pros

Easy to use and fantastic customer service. AgoraPulse offers flexibility & is more than just a scheduling tool. Their CRM functionality is very powerful. The free mobile app ensures we are always on top of our clients conversations. The entire system is built on user requests so everything is there that is needed. When you have a question the team are super responsive and helpful. Highly recommend this tool.

Cons

Still waiting for the LI api to let AgoraPulse pull through the analytics. There is nothing we don't like about the software.

Review Source: Capterra

  Response: AgoraPulse, Agorapulse

Date: August 2018

August 2018

 

Jessica,
Thanks so much for loving our "all-in-one" software -- and our support team! LinkedIn reports are coming sooner than you think -- stay tuned or subscribe to our Product Release Log to get updated (agorapulse.releasenotes.io).
Thanks again for the Agorapulse love,
Lisa

 


July 2018

July 2018

Pretty good with some room for improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It makes it easy to plan posts and use emojis (strangely enough, that's missing from a lot of social media planning softwares)

Cons

It's expensive compared to other softwares. Doesn't allow for a lot of users at the price point my company was using. We ended up switching for these reasons

Review Source: Capterra
 

Umang from Outreach Nepal
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

No.1 social media management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Pros

AgoraPulse is the only full complete tool which gives all social media platforms information in one dashboard. More over you can give various role and requirement to your team. Last but not least is the report, one click report generated in Microsoft power point format to share with your clients.

Cons

The only current least like is that Instagram video posting is not available and you can not export YouTube channel reports.

Review Source: Capterra

  Response: AgoraPulse, Agorapulse

Date: July 2018

July 2018

 

Hello Umang,

So glad you have found our team workflow and reporting features useful! We are hard at work on Instagram video posting and can let you know when it's available if you'd like.

Warm regards,
Lisa at Agorapulse

 


May 2018

May 2018

Helps our stores manage our social media

Ease-of-use

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Value for Money

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Pros

We like that it’s really easy to connect all the social media channels that we’re on, and schedule everything all in one place.

Cons

The scheduling interface is a little unclear when you want to schedule posts for different channels in some spots.

Review Source: GetApp
 


May 2018

May 2018

Critical in how we support our clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Above and beyond client support is what keeps me with AgoraPulse. Social Media dashboards are a dime a dozen, so the high level of care and support we receive is what sets this service apart from the rest!

Cons

Reports export to powerpoint only, which isn't ideal for Mac / Keynote users because it creates additional work in editing those reports when they convert incorrectly into our software.

Review Source: Capterra
 

Faye from Heureka Labs

April 2018

April 2018

easy, user-friendly, basic functions

Ease-of-use

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Value for Money

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It will send update notification via email, so I don't need to keep an eye on the dashboard all day long.

Pros

The report is pretty detailed in showing which hashtag reaching more users and when users are most active &etc. I like the listening function, the update is on time and we can directly respond to those comments or post, greatly helps the engagement with social users.

Cons

Now it still restricts the function of scheduling video on Instagram, that's really weird. Because other apps like HootSuite, buffer, are able to help us to post the video via their platform. The report function is not available on Youtube and Google +.

Review Source: Capterra

  Response: AgoraPulse, Agorapulse

Date: May 2018

May 2018

 

Hi there Faye,

Thanks so much for the kind words about our hashtag reports and social inbox! A quick note to let you know that Instagram video publishing and YouTube reports are on our product roadmap. If you upvote these features on our "Suggest a Feature" menu in the app, you'll be notified when they come out.

I'm a big Instagram user so I can't wait for the video publishing feature!

My best,
Lisa

 

Carlos from Loyalty Systems, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

The best tool for Social Media management!

Ease-of-use

Functionality

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The benefit is having all the social media accounts in one place.

Pros

This is the best social media management tool in the market. I love how all the notifications are in one place and you can see who is sending messages or commenting without login to different social media accounts. Also, it will notify you when somebody mentions you.

Cons

Pricing is the worst obstacle. Cost per month for their small business package with 10 accounts is way too much money. It isn't competitive with other services in the market.

Review Source: Capterra

  Response: AgoraPulse, Agorapulse

Date: May 2018

May 2018

 

Hi Carlos,

So glad you love our social inbox! I find it so handy to manage my gazillion social accounts.

Regarding price, we may seem steep for a tool if you just use it for publishing or just catching comments, or only reports. But for a tool that gives you unlimited publishing, unlimited monitoring, and unlimited reports (and an amazing customer service team), it is quite competitive with the leading tools out there.

My best,
Lisa

 

Jon from Loyalty Systems, LLC

March 2018

March 2018

It foots the bill!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It effectively posts to Facebook, Twitter and Instagram with relative ease. It has useful reports about page views generated and audience statistics. It has an app to compliment the desktop version. The customer service email reps are responsive although I didn't need them much. It's easy enough to add or delete different platforms for which to post. There is a record of every post made. It informs of comments and allows for replies to the comments.

Cons

The company is based in Paris, France. This international ACH activity caused my USA bank to flag and block the original attempts by the vendor to rightfully debit our business checking account. It took some time to contact my bank and request approval for the international ACH transactions. Once that was established, billing was no problem. The mobile app doesn't allow posting to multiple platforms simultaneously. The reports generated are useful but possibly excessive or redundant because some of the same data is available for free from within a Facebook Business Manager account.

Review Source: Capterra
 

catherine from Marketing Surfers - Tu Agencia de Marketing en Internet

March 2018

March 2018

Everything you need in one place!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Quality
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Pros

This program allows you to carry out many procedures and save you time.
It allows you to respond quickly to comments, schedule and publish from one place, and analyze who speaks of you.

In addition, it makes the reports of the social networks in Powerpoint, strengthens through the networks the relationship with its clients and the possibilities to work with Facebook and increase the engagement.
Agorapulse is excellent for teams because it allows you to delegate roles to members of your team.

Cons

The interface can be slightly slow at times but it's not too bad, it's my only complaint, for me everything else works great, it has everything I need.

Review Source: Capterra
 

Stacey from BH

March 2018

March 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We have had great success using this software to see our company's Twitter performance. It is informative and easy to use.

Review Source: Capterra
 

Cameron from EFX Sports

February 2018

February 2018

Very effective when scheduling social media posts for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Automatically posts scheduled content to Social media platforms for business. Recently they added automatic Instagram posting.

Cons

Doesn't post video directly to social media platforms which makes it difficult to have campaigns that involve video

Review Source: Capterra
 

Cebron Kyle from EFX Sports

February 2018

February 2018

It has been great! I really appreciate the ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I can post on any of my platforms (especially Instagram) and get my insights all in one spot. They also have Social Media listening tools that help drive interaction.

Cons

The con used to be not directly posting to Instagram. However, they have worked hard to get permission from Instagram for that feature and now offer it.

Review Source: Capterra
 

Brian from All American Pharmaceutical
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

This was our first pick, and we will still use it daily nearly 3 years later.

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Super convenient, especially for our social media team. They can do almost everything from one spot.

Pros

Access to all of our social media sites in one spot. The ability to calendar so many posts and also answer messages saves a ton of valuable time.

Cons

It still cannot fully connect with and manage Instagram. To be fair, this is an API issue that pretty much any other software like this will have, as it is actually Instagram preventing this and not Agora.

Review Source: Capterra
 

Valerio from Wallace Solution
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

A very good software not so well known

Ease-of-use

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It took me a while to get used to the functions of Agorapulse, but nowadays it is my main tool for managing social networks. Is it perfect? - Of course not! No tool is perfect.

However, the workflow within its "Inbox" function helps me quickly review all my social mentions, comments and private messages.

In Agorapulse, as soon as you respond to a message, it is marked as read and disappears from your sight. You can also delegate messages to the members of your team and, when you log in, it is clear which messages have been assigned to you.

Pros

Agorapulse stands out when we talk about managing conversations in social networks because it clearly shows which mentions and comments require a response. It gives you access to detailed reports (available for download in Powerpoint) and an analysis of competitors.

It also allows you to create Facebook apps and allows you to sync comments on your Instagram ads and dark Facebook posts.

Agorapulse is excellent for teams because it allows you to delegate certain roles to the members of your team.

Cons

I would love that Agorapulse could be integrated with personal Facebook profiles and even groups. I would love to follow all my mentions in all my social networks, and having the mentions of my personal Facebook profile in Agorapulse would be very useful for me. However, I do not think this is a feature that agencies and businesses look for.

Although I'm not a big fan of Hootsuite's coarse multi-column design, I do miss seeing several feeds with filters, particularly the Twitter lists. Do not get me wrong, Agorapulse allows you to add several searches with powerful filters, but I do miss the Twitter lists. Agorapulse may seem more expensive when compared to other tools.

Review Source: Capterra

  Response: AgoraPulse, Agorapulse

Date: November 2017

November 2017

 

Hi Valerio,

Mary here, Agorapulse's Customer Advocacy Manager. Thanks so much for the honest review! I really appreciate all your feedback. :)

You may be happy to hear that we are working on adding Facebook groups and personal profiles to the tool in the near future.

I also totally understand your point about the feeds - we've heard a lot of feedback about this as well, so I'm going to add this to my list for our product manager to let him know we have more interest. :)

Thanks again!

 

ian from Stories & Science

September 2017

September 2017

Frustrating UI and poor integration with social media channels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Social inbox is a useful and time-saving feature. We also use the Analytics every month to share with our clients.

Cons

Our experience with AgoraPulse has been incredibly frustrating. Our team has experienced a range of issues:
- images posted to social networks come out soft and blurry, despite us using good quality images
- the interface doesn't communicate the limitations of AgoraPulse's integration well. For example, the app can't post images to LinkedIn. We discovered this by posting images and text, only for the images to be dropped on the post.
- the customer service is responsive, but our problems are not being resolved.

Review Source: Capterra

  Response: AgoraPulse, Agorapulse

Date: September 2017

September 2017

 

Hi Ian,

Mary here, Agorapulse's Advocacy Marketing Manager. I appreciate your honest review, as we always have things to work on.

Just to address these two points you've made, the LinkedIn issue is a restriction with how they work with 3rd party tools, but you're right - it should be made clear when you're creating a post.

The issue of blurry images sounds like it was from a bug when we first released the new version of the tool. We've since been able to fix that.

I know you've been in contact with our support team, but if there's anything I can do for you please don't hesitate to let me know.

 

Mahmud

June 2017

June 2017

It is useful program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Its now incredibly easy to keep up with comments, mentions, posts, all in one place. I would recommend it.

Cons

It would be good to be able to customize the name/link of who is publishing content instead of just saying "manager".

Review Source: GetApp
 

jose from Designing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

One of best apps for analitycs

Ease-of-use

Functionality

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Value for Money

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It is one of the best applications to create analytics for social networks that exist in the current market

Pros

accurated informs, metrics and information

Cons

on the trial version it has a litle limitations

Advice to Others

maybe to open a little the trial version for begginers users

Review Source: Capterra

  Response: AgoraPulse, Agorapulse

Date: May 2017

May 2017

 

Hi Jose,

Thanks so much for leaving a review! I'm happy to hear you're finding the analytics to be an advantage of our tool over others. :)

I'd love to know what additional functionality you'd be looking for in the trial. If you're up to sharing your feedback, feel free to send an email to me at mary@agorapulse.com.

Thanks again!

 

Enson Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

I like it

Ease-of-use

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It's the most complete app until now, a little bit pricey. i love the scheduler , and the global sight of the comments in every social platform, also the mobile app

Review Source: GetApp
 

George

November 2016

November 2016

Great Software

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Very helpful for answering comments and managing the whole process of engagement.
Its easy to quickly manage relationships with users that have commented before - would highly recommend.

Pros

Great for managing user relationships

Cons

Interface can be slightly slow sometimes but not too bad

Review Source: GetApp
 
 
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