So far we've had a great experience with the platform. 10/10 would recommend for the promotional products industry.

Good customer service. Emails are scheduled for you. Able to see client interactions. iOS App and reports

Reporting could improve but the basics are there.

Just over a year ago, I signed up with many new marketing programs. Out of 6 new programs, this is the only program (out of my new programs) that I felt was worthy of renewing at the end of the year.

I like the calls to keep my motivated and generating progress with the system.

I wish I could have more of my client base involved without the extra costs.

Terrible.

Professional looking. Nothing more. Rep did not even know how to import more than half of my database and told me I had to manually enter each address.

First one must understand the salesperson will tell you repeatedly upfront the service is monthly and you can stop whenever you would like. Once you join and try to cancel then you suddenly are told you have a yearly service. Their are monthly programs but NOT yours. Secondly, the service is sophomoric at best and simply a blank template sent to YUOR database twice a month for hundreds of dollars a month that you apparently can’t cancel for 1 year. Third and finally, this is supposedly for real estate professionals. If so, then it is understand this is a relationship business and as a professional I must bring value to my customers and the day I don’t they can cancel. I have had customers cancel for various reasons and have come back for the simple fact I allowed them to cancel and that I bring value and honesty to them. Desperate people and companies that need the money because they consider each sale as one and done will never allow such. Governor yourself wisely. I would suggest look elsewhere.

Customer service is phenomenal, they have helped me add and remove features depending on my needs over the years. They respond right away, always follow up, and have helpful tips to follow up with my engaged contacts as well.

The software is user friendly, works well on desktop and mobile devices, and I love that it syncs to my social media accounts so I can stay top of mind with my contacts with minimal effort. The content is always professional and accurate. I've only opted out of 2-3 campaigns over the past several years.

I was not easily able to add multiple office locations and license numbers - I'm licensed in two states and the fields aren't really set up to allow for that.I was disappointed when the auto-sync contacts from gmail/LinkedIn feature went away. I'm not at all keeping up with adding new contacts into the system manually and don't want to upload a new csv and deal with duplicates and removing people who have opted out or that I don't want to communicate with. I have thousands of contacts and it's too difficult to keep track.I wish the website was more robust.

I find the staff to be very helpful, accommodating, and they completely understand their product. I think the team is a valuable part of the services they provide.

Outbound Engine makes it simple to use with the support email address. All I have to do is send my list of prospects and they get them uploaded, checked, etc. I also like the monthly call I get from my personal Customer Service agent to make sure I'm not missing any of the features available or to remind me to send over all of my new prospects. They handle all of the opt outs and I don't have to deal with any of that.

I wish the templates they have to respond quickly to clients were not so "generic" and look like automated responses. I always end up writing my own message. I have tried to save my messages to use as templates, but I haven't been able to make it work yet. Probably user error on my part.