Yotpo Software


 

Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.

Yotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketing features such as email marketing, marketing automation and analytics, social marketing, marketing resource management and search and mobile marketing. The solution helps users understand what customers think about their products and identify opportunities to improve customer experience.

Integrations include Shopify, Magento, BigCommerce and WooCommerce. Pricing is per month. Support is provided via knowledge base.

 

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    Google Seller Ratings
  • Yotpo - Reviews
    Reviews
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

106 Reviews of Yotpo

 

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Software Advice Reviews (4)
More Reviews (102)

Showing 1-4 of 4

Kevin from Vapeco
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Get Rich or Die Trying (Yotpo's view on pricing)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy plug and play solution for collecting product reviews and photos post-purchase. Integrates with most major shopping carts.

Cons

VERY expensive. Lack of customization (unless you hand them a fortune). Not visually appealing and their pricing tiers and options are no good.

Review Source
 
 

DARRELL from ELINCO INTERNATIONAL INC
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Yotpo review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

not bad

Pros

Yotpo makes it easy for brands to leverage their customer's content across every channel and optimize customer experience.

Cons

I wasn't able to figure out exactly how the mail after purchase specifically works at first until I asked for information.

Review Source
 
 

Ben from Thriveworks
Specialty: Media
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Excellent program that has helped me grow my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are so many things to remember when I'm doing anything for a new product on my site. Heck, half the time I forget to post a pic on social media or even a good link. Yotpo really helps with all that stuff and has made my life a lot easier. Being fairly cheap helps as well.

Cons

I wish the toolset was a little more expansive, but it does what it says it will and so I can't fault the program too much for that.

Review Source
 
 

Patti from Kapp studio
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Disappointing to say the least

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The CEO admitted they had been focused elsewhere and not on customer success (which is what they proclaimed as their value driver in the sales process). He was brave and opened himself up for all sorts of comments in a New Years blog in 2017. It's worth checking out if you haven't read it yet. I wish them well - lots of excellent people at this company and I hope they and their customers are enabled for success going forward. We still feel ripped off though so buyer beware. Check them out and make a conservative decision is what we'd do if we had it to do again. No references = no deal!

Pros

Good ideas about user generated content.
Partnership webinar was excellent by YOTPO rep - got us really excited about using it.
Having an assigned account manager to 'ensure' you are successful.

Cons

We paid for the first year and got zero in return. We were able to get a refund, but after that YOTPO wouldn't budge. We knew the investment was costly and risky, but everyone there assured us we would see huge increases in sales. How about any? - I would now say. I think they have dropped their pricing. They offered to drop our subscription. Sounds good but when divided by the value, it's still not a deal we want to entertain.

Review Source
 
 
 
Showing 1-20 of 102


October 2018

October 2018

Perfect App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Yotpo is a great app which does exactly what it says, collecting reviews and notifying you when one is received. There are a lot on a small business owner's plate and Yotpo takes care of a major one, letting your customer know that you are willing to listen and take their feedback on board.

Pros

Yotpo is diligent and a perfect app for collecting reviews. My automation's game hasn't be to the point, but life if easier with Yotpo. They collect the reviews after x amount of days after the order rolls in. You do not have to monitor it and can also set the number of days the review request is sent.

Cons

There are few parts which are not customizable for the Yotpo integration with Shopify store. However, I wouldn't sweat over them.

Review Source: Capterra
 

Maud from Chatr Wireless
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great Softwear to Display user reviews

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love that you can customize everything so that you can have it run seamlessly on your webpage.
Customers love to be able to see the reviews of other customers.

Cons

I had a little trouble when I moved my website from Prestashop to Shopify, but the support team was great and had me squared away quickly.

Review Source: Capterra
 


October 2018

October 2018

Great review collector and marketing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use; affordable; good lead generator.

Cons

Not much; this is a solid value that we've enjoyed using.

Review Source: Capterra
 

Jason from Tech
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Free plan is excelent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
Value
Support

Fun nd easy way to show you reviews to customers.

Pros

Free plan has lots of features that work well

Cons

Price for other plans seems a bit high for what it’s worth.

Review Source: Capterra
 


August 2018

August 2018

Not very impressed with Yotpo's value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
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Pros

We tried the Yotpo Magento extension and it was easy to use on the back-end and provides a few extra functionalities we wouldn't have otherwise had, like photo reviews.

Cons

For the price, you could set up similar functionalities on your own without needing a full-service tool like Yotpo. Their review reminder e-mails actually generated a lot of unsubscribe and spam complaints and harmed our brand's reputation by annoying our customers.

Review Source: Capterra
 

Manjot from Apovex Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Very simple and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

It is very easy to use to allow customers to leave reviews for products. The reviews were very easy to monitor and make sure they were legitimate. Also the reviews are placed very nicely on our site as well.

Cons

No real flaws I could think of, great software.

Review Source: Capterra
 

ana from Self Employed

July 2018

July 2018

Very worthwhile software for online business reviews.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Support staff very helpful. I am able to select reviews I want to show. I am able to post reviews to social media which I really like. Overall great software.

Cons

I pretty much like this software all around. Least -- maybe it would be nice to have someone available for support 24/7 - but the pricing would not support that I am sure.

Review Source: Capterra
 

Mark from Impact Merchandising

July 2018

July 2018

All-in-one marketing solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As far as a marketing platform goes - Yotpo is a complete user-generated content marketing system. You can trust a company that "powers the world's fastest growing brands"

Cons

Like most complex systems you will have to take some time to learn all of the ins-and-outs before getting the hang of the system.

Review Source: Capterra
 


July 2018

July 2018

Get reviews on your product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can easily integrate Yotpo with major eCommerce cart providers like Shopify etc. The reviews make it easy to get insights on how client think about products, can work on given suggestions.

Cons

There should be an option for verified reviews so that one knows the reviewer really purchased the product.

Review Source: Capterra
 

Brandon from Quite Right Records

July 2018

July 2018

YOTPO is fantastic!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Constant customer feedback, which helps us build better products and revise one's that need it and rid others. Yotpo is great!

Pros

Easy to use, great follow up email and also their support staff is one of a kind! I first heard of them when they reached out to our store on Shopify. Their support staff is incredibly friendly, not pushy, and their free plan is great to test out the waters and really see it in action. It's easy to setup, navigate and also has shown immediate results with reviews and follow ups.

Cons

I honestly can't think of anything, maybe the pricing structure, but even that isn't terrible. The introduction to it was great, even though at first I was a bit apprehensive, but I love the product now.

Review Source: Capterra
 


July 2018

July 2018

This was the BEST software. I used this software for an e-commerce client of mine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is CLEAN, and just looks good. Its simple for people to leave reviews for you. I was able to set up the plugin, customer service was responsive. I had many questions. Features were powerful.

Cons

I don't like how they want to track your sales and want a percentage of them. Although they do allow you to have reviews for a single product without all the bells and whistles. This worked out for us.

Review Source: Capterra
 

Jared from Adventure Hunt
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

It wasn't bad but it definitely wasn't good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None, we lost all reviews when we stopped using them and it took forever to setup so we wasted our time too.

Pros

I like how it looks, it's clean and simple for the user to understand and for the user to navigate.

Cons

The customer service is beyond awful, they don't have your best interest in mind and all the company wants is your money for their incredibly overcharged product.

Review Source: Capterra
 


July 2018

July 2018

Yotpo - An amazing review platform that you really should check out

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been using these guys since they started.. so got real lucky on the pricing. It has really helped our customers have trust in our company due to seeing 'real' customer reviews of our services and products.

Cons

Only con to be honest.. is they have added features but as we had there original top package at a silly cheap price we are not allowed the new feature unless we change to the new plans. It's a fair point as the price far outweighs the features.

Review Source: Capterra
 

Abhimanyu from Hive

June 2018

June 2018

Its expensive, i did a trial run and gave up. was really disappointed . Good for big retailers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

its easy to customise. reviews are great support to sell to potential customer and improve your sales and support

Cons

its super expensive, for small retailers like us its not worth, only good for big retailers. we saved ourselves by just trying the free run

Review Source: Capterra
 


June 2018

June 2018

Great reviews software, even if you stick with free version.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Helps me secure more reviews with ease for my longboard website. Interface is easy to interact with and makes it easy for both users and shop owners.

Cons

There was a setting I had an issue with for loading reviews instantly versus a slower experience. I actually switched to the slower setting because the faster one slows down website load times, bad for SEO. Easy to change after contacting tech support however!

Review Source: Capterra
 

Michelle from Capillus
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Yotpo has helped us generate reviews and quickly respond to questions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Yotpo helps us generate reviews and answer questions quickly.

Pros

I like the automated emails that show when a new review/question has been submitted. I like being able to filter/search for specific types of reviews/questions quickly. We use onsite review widget and targeted review requests. Set up is easy and support is very helpful.

Cons

Our product is unique in that it takes about 4-6 months before seeing results. It would be nice to send automated review requests at that time, but the max is 90 days after purchase. It is inconvenient but we manually send Targeted review requests instead.

Review Source: Capterra
 

Matthew from One Take Media

May 2018

May 2018

Formerly Great, Now a Mass of Paywall Barriers to Great Functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Its extremely in-depth review and marketing tools make it very desirable. but its constant paywals make it frusgtrating and expensive.

Pros

I loved Yotpo for is ease of integration with Bigcommerce, import of outside reviews and the really unique and interesting features.

Cons

Most of their best features are now paywalled behind a subscription wall, the free version is definitely not as good as it used to be, I deal with bigcommerce and shopify a lot and the built-in and other 3rd party review software is better and more affordable now than YotPo. I used be able to sell an integration package for bigcommerce/yotpo, but now merchants have lost interest due to the expensive monthly cost.

Review Source: Capterra
 

Jinnie from Feetures

April 2018

April 2018

Easy to use review system with a few minor hiccups.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We receive more feedback with Yotpo than we would with other review software. Customers can leave their review in the email they receive without having to click over to another site or page. The reviews go directly to our site and we are notified of each review.

Cons

The back end of the program is a bit hard to use in terms of responding to dissatisfied customers and finding the review you want to respond to.

Review Source: Capterra
 

Bridget from Idavee, LLC

March 2018

March 2018

Love this software on my e-commerce sites

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a nice looking interface on the front and back end. It really looks quite professional, even for a few products.

Cons

I wish the free version gave you more options, but I know they have to make a living. I think they give you plenty for no cost.

Review Source: Capterra
 


March 2018

March 2018

Super easy and great way to collect reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is one of the best platforms to help ecommerce vendors to easily request and collect reviews from customers.

Cons

The pricing can be a bit steep and may not be feasible for many smaller ecommerce owners. It also can be slow to load so it can make sites slower.

Review Source: Capterra