We designed our workflow and implemented Psyche in a matter of weeks. Everyone we worked with was responsive and resilient during a busy season, and as a team effort we were able to adapt the system to meet our immediate needs. A big plus is knowing some of the upcoming features that will be available in the coming months - Psyche is still growing and improving!

The sales team at Psyche is an absolute dream team - they were super responsive, communicative, and adapted to our many needs. The software has a surprising number of features and can be adapted by anyone (adapted very quickly if you have the slightest technical experience).

Some design aspects of the software work slower than we would like, especially relative to the speed that we've accomplished in the rest of our workflow.

Easy to navigate. Fairly easy to build new tests. It has quite a bit of flexibility. I currently use Micropath for routine clinical microbiology, but I was able to build PCR panels for our molecular laboratory. As microbiology changes, I am able to customize Micropath according to CLSI changes, organism nomenclature changes and I have been able to interface Micropath to accessory equipment without the help of middleware. In addition, Micropath is easily interfaced with traditional middleware to susceptibility instruments. The mapping is quite simple and their technical support is responsive. I have been able to build custom reports that help with IQCP. The reports I use also allow me monitor the all aspects of the workflow in the lab. Audit trails are easy to review and they keep the accountable. Antibiograms are easy to build. The antibiogram are customizable as well.

Occasionally Micropath is "slow". No one is able to identify why. Occasionally tech support is slow to get back to you. Our initial training on the system was minimal to say the least, as a result we more or less were self taught. Some customization is "free" other customizations can have a small but significant fee associated with them, you just never know.

We needed an EMR for a pathology division and had used Psyche for almost two decades so were sold on their upgrade options to continue the partnership

Continued the same environment as previous versions

Became a much slower product as it grew larger Cloud environment behind firewalls is very slow compared to direct server system Aside from a few team members of support with vast knowledge about the product, the main go-to person for the majority of the upgrade was lacking in knowledge and competency

Overall very user friendly. Once the product is setup correctly, it flows very well from finding history to faxing reports. Customer service was great with helping us figure out the initial fixes after our upgrade.

The only con I found was my prep work for the new upgrade didn't flow to the new system as I would of hoped. We are also finding some back doors in the system. For example, one user may not be allowed the privilege to add a physician, however while they are accessioning a case there is a tab to change the submitter through the entire system not just that case.

This software is user friendly. It was designed by people who understand the flow of work in a laboratory therefore, the system is intuitive. The range of customization allows for easy adjustments for your specific needs. When looking for a system I needed something for molecular use. This software allowed us to be able to use it for our molecular needs without having to build it from scratch. The developers look at the bugs in the system often and usually address them in future updates. Technical support is helpful and prompt in response times.

I do not currently have any cons with the system. Most of the issues that I encountered were resolved through updates.

Psyche system has met our AP LIS needs with WindoPath.

The WindoPath software has great ease of use and the ability to customize the system to our organization's needs. Psyche systems has been excellent to work with on projects, from special customization and regular system updates.

In year's past it seemed the software was not robust enough for an organization as large as ours but in the last few years that has improved. There is functionality such as the QA program that could be improved to make it easier to keep CAP required statistics.

The interface for WindoPath is a no nonsense interface. Grey and straight to the point. But that's what I love. Easy to fill fields in and easy to navigate.

They could break away from the old grey interface. There is a lot of updates done but I always comeback the next day to the same old interface. Don't mind I guess.

Great support and implementation. Working with our EHR vendor to setup connectors.

I like that the hosted platform keeps us from having to host the system so our doctors can work remotely and we know it is secure.

The locking of users if they log out incorrectly. a real hassle to have someone kick them out especially if that person is not available

Excellent and reliable! Great Product. Highly recommend.

I love the ease of use and the potential for customization to your needs with WindoPath. I use daily and have had a great experience.

This product is very reliable. Issue, when they occur, which is rarely are taken care of quickly by customer support!

Psyche was has been a good partner for us, helping to streamline our pratices

Ease of implementation and use, histories are extremely simple to access.

In our setting name changes have to be handled carefully.

I overall enjoy working with Psyche systems with the Windopath product. I have been using the system for 5 years and feel I have gained a lot of knowledge but feel there is so much more to learn about it. There are so many ways to pull information but feel it can be very time consuming.

I enjoy working with the technical support team. We have issues with the software from time to time and they are helpful, not as quickly as some would hope but once they are engaged they take the time to give the support needed.

I feel the software is a little outdated and difficult to pull information from at times.

The major benefits of this are when there are a set amount of samples, but a large number of people, then the progress can be kept track of while also keeping scheduling more flexible.

This software makes it much, much easier to coordinate multiple lab technicians and students when performing cultures. With how finicky it can be to keep certain cells alive, or to monitor bacterial growth and antibiotic resistance closely to find changes, it helps to coordinate all changes and organization. Before this software, keeping tabs on changes was heavily-dependant on the same person either doing the particular culture themselves or being updated while in the lab with someone else. This makes it possible for multiple people to coordinate their samples, so that scheduling can be simplified and uality is still consistent for reporting findings.

The label-making function was a bit hard to learn, and for a while, it all fell onto one person to coordinate the initial labeling of the inventory. It is tedious to set-up for the projects that are already started, however, if the amount of people is large in a lab, then it can be made easier to update the projects.

when ever you need something special setup the People work until it is exactly what you need. there is no saying they can't do something. They make the system work for you not you working for the system. the level of service on and off hours can not be compared. you always have access to a technician no matter what hour you need help.

Ease of use. Recording of critical result. Ease of report access.

Poor QC package. recycling the ID poses a problem.

The Psyche staff employees have always been helpful and courteous when dealing with them whether it is by e-mail or telephone.

The ability to free text in all fields pertaining to cytology and surgical reports. The system is easy to use and reports are as simple or complex as the customer desires.

Hyphenated names do not cross over from the hospital LIS demographics information to Psyche's demographics field.

Psyche systems is a unique information system, facilitates the processing of pathology cases.

I like and easy to understanding the database parts medical records, fields, queries, results, final result report template etc.

The archives is my least about this software.