Medical software includes a wide class of systems that manage the clinical and administrative functions of healthcare organizations. Systems have been tailored to automate just about every healthcare process, including billing, patient scheduling, creating and managing patient records, picture/image archiving, prescribing medication and more.
In this guide we discuss the following:
|Electronic medical records||Electronic medical record (EMR) or electronic health record (EHR) software assists in creating and storing digital patient records. Helps track patient notes, demographics, histories and medications. Features include e-prescribing, SOAP notes, E&M coding advice and more. EMRs may also provide medical lab integration, device integration, tablet support and voice recognition.|
|Medical billing||Manages the creation of patient statements and submission of claims. Functions include coding, claim scrubbing, eligibility inquiry, electronic claim submission, payment posting and reporting.|
|Patient scheduling||Automates the process of scheduling patient visits. Features include automated follow-ups, text message/phone/email reminders and multi-location support. Typically offered with billing in a practice management suite.|
|Radiology information systems||Manages the operations and workflow of radiology imaging centers. Automates the process of storing, manipulating and distributing patient data and images.|
|Picture archiving and communications systems||Manages the storage and retrieval of DICOM images (X-rays, CAT scans, MRIs etc.). Often used in conjunction with an RIS to execute the radiology workflow efficiently.|
|Medical accounting||Automates accounting procedures for healthcare practices. Functions include A/R, A/P, general ledger, financial reporting and more.|
|Clinic management||Combines practice management software and EMR software to handle the business and practitioner sides of a clinic.|
|Prescription writing||Helps doctors and practices create, print, record and transmit prescriptions by offering a group of dedicated applications and software add-ons.|
|Patient engagement||Allows doctors to stay in communication with their patients by providing educational resources and improving patient-provider relationships.|
Most organizations we speak with are researching and evaluating medical software for one or more of the following reasons:
Transitioning from paper charts to digital records. “It’s raining paper” is the common cry we hear from paper-based practices. These buyers want to cut back on paper, improve office efficiency, reduce errors and run a more effective operation overall.
Replacing outdated software. This is a common scenario we hear from buyers. Their current system—whether it be a homegrown system or from a medical software vendor—is out of date and costly to maintain or update. They want a more modern system that is easier to use, meets federal requirements (e.g., ONC-ATCB certification) or that meets feature/functional needs.
Combining applications into an integrated suite. In many cases these practices have a hodgepodge of disparate applications, and as a result, find themselves doing double data entry and dealing with other inefficient workflows and processes. These organizations invest in integrated medical office management software—that is, integrated EMR, billing and scheduling applications—to centralize all information and functions in one place.
Implementing best-of-breed applications. Conversely, these buyers are focused on applications to address a specific need. Most often, buyers in this category are looking for a stand-alone billing, EMR, RIS or PACS system.
Pursuing federal incentives. We’re three years into the HITECH Act, and many physicians are replacing their EHR or purchasing one for the first time to meet federal requirements. In order to qualify for Medicare and Medicaid incentives, physicians—or more accurately, “eligible professionals”—must make “meaningful use” of a certified EHR. Providers have until 2015 to qualify, or they face penalties in the form of decreased reimbursements.
We should note that outpatient and inpatient organizations often have different feature/functional requirements. For example, inpatient care provider centers such as hospitals will require systems to support bed management, UB-04 billing and potentially long-term patient stays. Meanwhile, ambulatory care providers such as primary care physicians and specialists will share common feature requirements to support “walk-in/walk-out” care.
Practices looking to integrate business intelligence tools into their existing medical solutions might be interested in healthcare BI software.
The general benefits of any medical system are improved quality of patient care, increased operational efficiency and improved practice profitability. These benefits are created by different applications and impact organizations in different ways.
In addition to these general benefits, the major applications found in medical software each provide a host of specific benefits. For example, in 2014 we surveyed physicians about the benefits of electronic health records. They cited “easy access to records,” “more robust/legible records” and “drug interaction alerts” as the top advantages of using an EHR.
Integrated suite vs. best-of-breed. When selecting a system, buyers will have the choice of implementing different applications for specific tasks, or a complete suite of tools to address all their needs. The key decision that most providers will need to make is whether to implement a standalone electronic medical records (EMR) system or replace an existing practice management system with a complete system. We hear from many buyers facing this decision as practice management systems have been ubiquitous since the 1990s and EMRs are increasing in adoption, primarily due to the HITECH Act.
Software-as-a-Service (SaaS). The trend toward cloud computing is impacting many industries, and healthcare is certainly one of them. Web-based, or SaaS, software offers several advantages such as lower upfront costs, reduced IT and support costs, remote accessibility and more. However, practices in rural settings may not have access to the broadband Internet necessary to efficiently run Web-based software. Moreover, Web-based systems may not support all the feature/functional needs of some practices with unique requirements.
Mobile EHR Software. Going hand-in-hand with SaaS, healthcare providers are finding themselves increasingly on the go and accessing systems from multiple offices, home and mobile devices. Tablet (e.g., iPad) and smartphone support, including iPhones and Android phones, is increasingly common. If you will be accessing your software primarily from a mobile device, we suggest choosing a vendor that has developed a native app for your device, such as MediTouch’s iPad EMR.
ONC-ATCB certification. As most healthcare professionals are aware, the HITECH Act of 2009 requires the use of electronic medical records systems by 2015. Eligible professionals can subsequently qualify for up to $44,000 through the Medicare EHR Incentive Program or up to $63,750 through the Medicaid EHR Incentive Program. To qualify, they will need to demonstrate “meaningful use” of one of the ONC-ATCB certified EMRs.
Epic partners with BI software vendor Tableau. In February 2016, Tableau software announced a “technology agreement” with Epic. This deal gives Epic’s medical software users greater access to analytics tools. For example, any dashboards created on Tableau will be integrated in Epic’s EHR.
Vendor Aprima acquires EHR reseller Healthcare Data Solutions. The deal, which was announced in January 2017, means Aprima will now service Healthcare Data Solutions’ customer base of 300 providers in 125 practices across the U.S.
McKesson plans to buy CoverMyMeds. In January 2017, McKesson Corp. announced it will be paying $1.1 billion for CoverMyMeds, a company that automates the process of prior authorization for pharmacies, providers, drugmakers and payers. The deal is expected to close before July 2018. CoverMyMeds is expected to keep operating as an independent business unit under its current leadership team.
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