Real time analytic dashboard
Supported Operating System(s):
Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000About AntWorks Healthcare
AntWorks’ suite of healthcare solutions offers clinical, financial and administrative tools for healthcare providers in a variety of specialties. It is suitable for physicians and large group practices and can be installed on a practice’s server or hosted remotely.
AntWorks revenue cycle management (RCM) supports charge entry, claims processing, collections, denial management, posting, coding, credentialing and revenue management. Consulting services and performance reviews are available to assess areas of lost revenue. Patient communication features include a patient portal that gives access to scheduling, patient information, and appointment reminders.
The claims tracking module supports the full claims cycle and can manage clearinghouse submission, acknowledgment reports, submission reports, payer response reports, rejected claims reports, processing reports and the explanation of benefits. A report designer allows for report customization and creation of reports, letters, billing forms and more.
Monthly subscriptions and perpetual licensing are available. Phone, email and online support are offered.
155 Reviews of AntWorks Healthcare
Average User Ratings
Overall
4.74 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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Showing 1-20 of 155 reviews
January 2018
Cassie from Aviation & Occupational Medicine
Company Size: 11-50 employees
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
January 2018
Antworks Practice Management Software
Pros
It is easy to use and easy to teach new users. Works well for almost everything we do in our practice!
Cons
Support doesn't always get back right away and closes at 3pm MST. This creates an issue if you need something now or have a system outage. Also we bought a server so we could be independent of Antworks but found out later that truly that isn't the case...they still hold a piece of our info so if they are down we are down. Not what we were promised in the beginning.
Response from Shelby
Replied January 2018
Thank you for giving us feedback concerning our products and services. We appreciate the honesty and appreciate all of the positives and look to learn and grow from the criticisms. With all that said, we’d like to follow up on some of those criticisms to see exactly how we can perform better for you and all of our clients by gathering more details concerning your review. The first part of the Cons section mentions that Support doesn’t always get back right away. We will typically respond to work orders in a matter of hours, where the industry standard is typically measured in days. That response time is also dependent upon a priority-based system we have internally. So a question about an EDI error on one patient doesn’t get taken before a system-down type of call. You also mention that we close at 3PM MST. While that is true that our office closes, our Support actually continues to 5PM local customer time , and beyond in cases of emergencies. You can always email us at CustomerSupportUS@ant.works, which is monitored after hours, or call our after-hours Support line at 866-GO-BENCH (866-462-3624). This will connect you directly with one of our Support Analysts that is on-call for these situations. In response to the final piece, you all do have your own server and your data is not housed in our cloud environment. That said, we do host EDI services for claims submission, remit delivery, and eligibility verification. This does not affect areas of the system, such as data entry, reporting, and scheduling. If there are further questions or concerns with this and how that falls short of your expectations set during the sales process, we are happy to discuss and answer any questions you may have. Your business is very important to us and we truly appreciate any opinions and feedback you can give. We want to provide you with exceptional service to match our products that you love. In order to do that, we need to make sure we are all aware of the expectations, and then take action to meet them, if not exceed them. We appreciate your time, and continued partnership with AntWorks Healthcare.
January 2018
Emmett from Healthline Medical Group
Company Size: 11-50 employees
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Superb. The support staff at Antworks are fabulous.
I just want to say thanks to the many support team members at AntWorks who I don't get a chance to personally thank. I know that my Emails and Phone Calls get routed by a team of dedicated support staff members at AntWorks who do a lot of the behind the scenes work that I never get to see. It is obvious that AntWorks support is a well-oiled machine managed and run by a terrific group of software developers and engineers. Keep up the great work as we do appreciate your hard work.
Pros
I selected AntWorks because I felt that they were large enough to handle the variety of problems and complexity of the nuances of our practice, but small enough to really care about their clients. AntWorks has time after time delivered a great software product to us and the support has been sensational. As soon as I open a support ticket, I get an Email from from one of the support staff members asking for further information. Then one of his staff members connects to our server and outlines the work that needs to get done if necessary. I'm kept informed of every step along the way to get the problem resolved. I could not ask for a more professional or timely response to my requests. The support staff at Antworks are a pleasure to work with.
November 2017
Brandon from Brandon M. Lingenfelter, D.O., Ph.D., PLLC
Company Size: 11-50 employees
Review Source
Ease-of-use
2.0
Value for money
1.0
Customer support
2.0
Functionality
2.0
November 2017
User for over a year and complete disappointment
DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service. Training on the system is sub-standard. Currently switching to a new EMR.
Cons
Every question asked is answered with that costs money as the first statement. Very click heavy.
Response from Shelby
Replied February 2018
Dr. Lingenfelter, Thank you for your review. We appreciate your feedback, but are disappointed that we didn't meet your expectations. You are correct that we have a large population of clients in your area and around. We have enjoyed many of those clients for more than a decade. Many of them have multiple products and services with us, including PM, EMR, RCM, and hardware that span across many different specialties. We reviewed all of the work orders associated with your EMR project. We spent just under 30 hours on the project with you and 90% of that being dedicated to the actual implementation, customization, and training of the software. The other 10% was spent installing relevant interfaces and making some additional customization to templates and output, per your requests. That is a relatively standard training outline, especially for someone that is joining an already established practice currently using our EMR so we apologize you still found our software unfitting. As far as being click-heavy, we wish this was brought to our attention so we could have worked to improve this for you. We understand that you have decided to take your practice to another PM and EMR vendor. We are certainly still open to engaging you to discuss any missteps we may have made, any expectations that we didn't meet, and any further feedback you can give. We wish you and your practice well in the future! -The AntWorks Healthcare Team
July 2018
binky from dr adrian meyer north dallas family care
Company Size: 2-10 employees
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
July 2018
issues that need to be addressed
lack of communication when things go wrong you must keep providers updated with regular emails no apology for last fiasco which cause undue problems overtime for staff and difficulty for providers
Pros
easy to use. Support team is a big pro for us. Responds immediately, has real answers. If not for support team, we would not be so positive
Cons
updates cause too many problems no communication too many outages not able to fix prescription eligibility must be away of finding out from sure scripts what the problem is this is a real problem and needs to be addressed
August 2018
Sherry from Goode Medical Management
Company Size: 2-10 employees
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Great customer service
Support is great!
Pros
Easy to use and navigate program. We have used this software for many years now and would recommend to other people that may be interested in this product
Cons
I do not have any negative comments or suggestions! All positive from my standpoint! No cons! Thanks
July 2011
Jennifer from Doctors Urgent Care
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
July 2011
Our office purchased and began using Benchmark Systems in August 2010. We started with the Practice Management side, then began the EMR in October 2010. We are still in the process of converting our office to a totally paperless place. We are waiting on our final upgrades so that we have the certified version to begin our 90 day attestation phase. Due to the fact that our office is a combined urgent care center and family practice office and we are strictly walk-in, our conversion has been slower probably than a normal office with no weekends and appointments and seeing a set number of patients per day. We also have in-house lab and x-rays as well, which add to our workload. Since we could not limit the number of patients seen per day, we have had to make our transition slower than most. The Benchmark System is user-friendly. I feel the basics could be learned rather quickly and as time goes on, each person learns more and more to do in the system. There are a few items that we wish we could change or tweak, but you will have that with any system. The support we have had has been excellent, especially Tina Purvis and Derek Cate. They are prompt at responding to any phone messages and emails and answering any questions. This is such an important thing to be able to count on someone getting back to you quickly when there are issues. We are hoping to wrap up our conversion by the end of August!
January 2018
Mary Beth from Wiggington Road Family Practice
Company Size: 11-50 employees
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Excellent customer service at Antworks
Pros
Whenever I have a question or need help the customer service staff quickly contact me and provide expect help and assistance until the problem is resolved.
December 2017
Danny from Comprehensive Pediatrics
Company Size: 51-200 employees
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
December 2017
Business Manager
We've had a wonderful experience with this product.
Pros
The product's functionality, ease of use, and layout. The high level of customer service is also a plus.
October 2016
Tracy from Alan B. Birnkrant, M.D.
Company Size: 2-10 employees
Ease-of-use
5.0
Functionality
5.0
October 2016
Glad we made the switch to Benchmark!
From the very beginning of our search for a new system/software, we were impressed with Benchmark. The customer service is excellent. Our personal experience with our salesperson, Mr. Ben Weaver, was above and beyond the level of customer service that we expect as a consumer. Customer support is just as wonderful. Training was clear and simple. The system is user friendly. Our experience overall has been a pleasant one.
Pros
The ease of the software. Customer support is extremely helpful, knowledgeable, courteous and responds within minutes.
Cons
A cloud based system is great however, computers and wi-fi are not always cooperative. That being said, I would recommend purchasing computers from Benchmark if you are in need of updating those as well.
May 2016
John from Med Dive
Ease-of-use
4.5
Customer support
5.0
Functionality
3.5
May 2016
Very Satisfied EMR Customer
Pros
Benchmark's customer service is excellent and beyond what we could have hoped for. The EHR itself is intuitive and easy to navigate.
Cons
The capacity to retrieve inactive patient data could be better.
July 2018