AntWorks Healthcare Software
AntWorks’ suite of healthcare solutions offers clinical, financial and administrative tools for healthcare providers in a variety of specialties. It is suitable for physicians and large group practices and can be installed on a practice’s server or hosted remotely.
AntWorks revenue cycle management (RCM) supports charge entry, claims processing, collections, denial management, posting, coding, credentialing and revenue management. Consulting services and performance reviews are available to assess areas of lost revenue. Patient communication features include a patient portal that gives access to scheduling, patient information, and appointment reminders.
The claims tracking module supports the full claims cycle and can manage clearinghouse submission, acknowledgment reports, submission reports, payer response reports, rejected claims reports, processing reports and the explanation of benefits. A report designer allows for report customization and creation of reports, letters, billing forms and more.
Monthly subscriptions and perpetual licensing are available. Phone, email and online support are offered.
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Real time analytic dashboard -
Scheduling -
Patient profile -
Claims management -
PM provide app live scheduling -
PM provider app real-time dashboard
Supported Operating System(s):
Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000
155 Reviews of AntWorks Healthcare
Sherry from Goode Medical Management
Specialty: Ophthalmology
Employees number: 2-10 employees
August 2018
August 2018
Great customer service
Support is great!
Pros
Easy to use and navigate program. We have used this software for many years now and would recommend to other people that may be interested in this product
Cons
I do not have any negative comments or suggestions! All positive from my standpoint! No cons! Thanks
binky from dr adrian meyer north dallas family care
Specialty: Internal medicine
Employees number: 2-10 employees
July 2018
July 2018
issues that need to be addressed
lack of communication when things go wrong
you must keep providers updated with regular emails no apology for last fiasco which cause undue problems overtime for staff and difficulty for providers
Pros
easy to use. Support team is a big pro for us. Responds immediately, has real answers. If not for support team, we would not be so positive
Cons
updates cause too many problems no communication too many outages not able to fix prescription eligibility must be away of finding out from sure scripts what the problem is this is a real problem and needs to be addressed
Teena from HRIM
Specialty: Internal medicine
Employees number: 2-10 employees
July 2018
July 2018
Antworks great system for your company.
Pros
This system is easy to train individuals on. Once it is learned usually there is no other problems. Once they changed the note section in each bullet to have more area for typing it was great. The people who are there to help are great! They know the system and are pleasant to talk too.
Cons
Some areas in the EHR are unforgiving. Follow-up for example. The space allotted is not enough. Also if he say '' Follow in 2-3 weeks'' you X-out user date and type that in for follow-up box.
Tiffany from Southwest kidney institute
Specialty: Nephrology
Employees number: 51-200 employees
January 2018
January 2018
Great and easy to use!
I would recommend this software to all medical offices. It is easy to use and it works great with our practice!!
Pros
I like that this product is big enough for our practice and small enough for it as well. Not to hard to use!
Emmett from Healthline Medical Group
Specialty: Occupational medicine
Employees number: 11-50 employees
January 2018
January 2018
Superb. The support staff at Antworks are fabulous.
I just want to say thanks to the many support team members at AntWorks who I don't get a chance to personally thank. I know that my Emails and Phone Calls get routed by a team of dedicated support staff members at AntWorks who do a lot of the behind the scenes work that I never get to see. It is obvious that AntWorks support is a well-oiled machine managed and run by a terrific group of software developers and engineers. Keep up the great work as we do appreciate your hard work.
Pros
I selected AntWorks because I felt that they were large enough to handle the variety of problems and complexity of the nuances of our practice, but small enough to really care about their clients. AntWorks has time after time delivered a great software product to us and the support has been sensational. As soon as I open a support ticket, I get an Email from from one of the support staff members asking for further information. Then one of his staff members connects to our server and outlines the work that needs to get done if necessary. I'm kept informed of every step along the way to get the problem resolved. I could not ask for a more professional or timely response to my requests. The support staff at Antworks are a pleasure to work with.
Mary Beth from Wiggington Road Family Practice
Specialty: General practitioner
Employees number: 11-50 employees
January 2018
January 2018
Excellent customer service at Antworks
Pros
Whenever I have a question or need help the customer service staff quickly contact me and provide expect help and assistance until the problem is resolved.
Cassie from Aviation & Occupational Medicine
Specialty: Occupational medicine
Employees number: 11-50 employees
January 2018
January 2018
Antworks Practice Management Software
Pros
It is easy to use and easy to teach new users. Works well for almost everything we do in our practice!
Cons
Support doesn't always get back right away and closes at 3pm MST. This creates an issue if you need something now or have a system outage. Also we bought a server so we could be independent of Antworks but found out later that truly that isn't the case...they still hold a piece of our info so if they are down we are down. Not what we were promised in the beginning.
Response: Shelby, AntWorks Healthcare
Date: January 2018
January 2018
Thank you for giving us feedback concerning our products and services. We appreciate the honesty and appreciate all of the positives and look to learn and grow from the criticisms. With all that said, we’d like to follow up on some of those criticisms to see exactly how we can perform better for you and all of our clients by gathering more details concerning your review.
The first part of the Cons section mentions that Support doesn’t always get back right away. We will typically respond to work orders in a matter of hours, where the industry standard is typically measured in days. That response time is also dependent upon a priority-based system we have internally. So a question about an EDI error on one patient doesn’t get taken before a system-down type of call.
You also mention that we close at 3PM MST. While that is true that our office closes, our Support actually continues to 5PM local customer time , and beyond in cases of emergencies. You can always email us at CustomerSupportUS@ant.works, which is monitored after hours, or call our after-hours Support line at 866-GO-BENCH (866-462-3624). This will connect you directly with one of our Support Analysts that is on-call for these situations.
In response to the final piece, you all do have your own server and your data is not housed in our cloud environment. That said, we do host EDI services for claims submission, remit delivery, and eligibility verification. This does not affect areas of the system, such as data entry, reporting, and scheduling. If there are further questions or concerns with this and how that falls short of your expectations set during the sales process, we are happy to discuss and answer any questions you may have.
Your business is very important to us and we truly appreciate any opinions and feedback you can give. We want to provide you with exceptional service to match our products that you love. In order to do that, we need to make sure we are all aware of the expectations, and then take action to meet them, if not exceed them. We appreciate your time, and continued partnership with AntWorks Healthcare.
Danny from Comprehensive Pediatrics
Specialty: Pediatrics
Employees number: 51-200 employees
December 2017
December 2017
Business Manager
We've had a wonderful experience with this product.
Pros
The product's functionality, ease of use, and layout. The high level of customer service is also a plus.
Brandon from Brandon M. Lingenfelter, D.O., Ph.D., PLLC
Specialty: Ob Gyn / women's health
Employees number: 11-50 employees
November 2017
November 2017
User for over a year and complete disappointment
DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM
Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service.
Training on the system is sub-standard.
Currently switching to a new EMR.
Cons
Every question asked is answered with that costs money as the first statement. Very click heavy.
Response: Shelby, AntWorks Healthcare
Date: February 2018
February 2018
Dr. Lingenfelter,
Thank you for your review. We appreciate your feedback, but are disappointed that we didn't meet your expectations.
You are correct that we have a large population of clients in your area and around. We have enjoyed many of those clients for more than a decade. Many of them have multiple products and services with us, including PM, EMR, RCM, and hardware that span across many different specialties.
We reviewed all of the work orders associated with your EMR project. We spent just under 30 hours on the project with you and 90% of that being dedicated to the actual implementation, customization, and training of the software. The other 10% was spent installing relevant interfaces and making some additional customization to templates and output, per your requests. That is a relatively standard training outline, especially for someone that is joining an already established practice currently using our EMR so we apologize you still found our software unfitting. As far as being click-heavy, we wish this was brought to our attention so we could have worked to improve this for you.
We understand that you have decided to take your practice to another PM and EMR vendor. We are certainly still open to engaging you to discuss any missteps we may have made, any expectations that we didn't meet, and any further feedback you can give. We wish you and your practice well in the future!
-The AntWorks Healthcare Team
Tracy from Alan B. Birnkrant, M.D.
Specialty: Ob Gyn / women's health
Employees number: 2-10 employees
October 2016
October 2016
Glad we made the switch to Benchmark!
From the very beginning of our search for a new system/software, we were impressed with Benchmark. The customer service is excellent. Our personal experience with our salesperson, Mr. Ben Weaver, was above and beyond the level of customer service that we expect as a consumer. Customer support is just as wonderful. Training was clear and simple. The system is user friendly. Our experience overall has been a pleasant one.
Pros
The ease of the software. Customer support is extremely helpful, knowledgeable, courteous and responds within minutes.
Cons
A cloud based system is great however, computers and wi-fi are not always cooperative. That being said, I would recommend purchasing computers from Benchmark if you are in need of updating those as well.
Advice to Others
Compare several cloud based systems. Benchmark offers so much more than we purchased. I believe you will find that Benchmark offers more bang for the buck for lack of a better term.
Dorian from Formerly with- Pulmedix
Specialty: Pulmonology
May 2016
May 2016
Benchmark Clinical is one of the best EHR systems I've ever used!
Likes Best
The product was extremely intuitive and user-friendly. What I really loved the most is the support. Benchmark has an awesome support service; timey response, courteous at all times, helpful to a fault.
Likes Least
Unfortunately I was not with the company long enough to find something that I did not like. I would have been a customer for life if possible.
Recommendations
My recommendation would be that if anyone is considering a software/billing service, they should compare Benchmark to the competition and ask companies that have used your service for their perspective.
John from Med Dive
Specialty: Other specialty
May 2016
May 2016
Very Satisfied EMR Customer
Likes Best
Benchmark's customer service is excellent and beyond what we could have hoped for. The EHR itself is intuitive and easy to navigate.
Likes Least
The capacity to retrieve inactive patient data could be better.
Recommendations
We began looking into EHR companies in November of 2014. We narrowed the competition down to 3 by February of 2015 and chose Benchmark as the best of the 3 by March. We began implementation in the summer of 2015 and went live in September 2015.
This is a huge investment that will affect your practice for years to come. It will affect the quality of your practice on multiple levels and is one of the most important business decisions that you will make in the life of your medical practice. This decision will affect every aspect of your medical practice.
1. TAKE YOUR TIME!
2. Start by creating a team of people from your organization made up of physicians, office managers, nurses, technicians and others who will be directly involved in using the software.
3. Make a list of specific needs are by each member of the team and then prioritize the list.
4. Review your top 5 companies online before you contact them and READ THE REVIEWS! Call some of the references personally.
5. Set up demos with each of these top 5 and have all members of the team in attendance.
6. Have the team discuss the demos and give input as to their take on the EHR.
7. Narrow the list to 2 companies and do a second demo with each before making your final decision.
Jaye from Sam W Huddleston IV, MD
Specialty: Plastic & reconstructive surgery
May 2015
May 2015
Excellent Customer Service. Superior Billing Product.
Likes Best
Customer service is the best part about Benchmark.
Likes Least
Nothing has stood out as an issue with the product. I am very happy.
Recommendations
Make sure that the billing software is able to meet all of the demands of your practice.
Susan from Greenville Pediatrics
Specialty: Pediatrics
May 2015
May 2015
Great customer support. Easy system to learn.
Likes Best
I really like the customer support. The representatives are great to work with.
Likes Least
The product is great and easy to use; however, I think that the reporting could be improved.
Recommendations
Look for an all-around solid product with a great support staff.
Frances from Greenville Pediatric Services, Inc.
Specialty: Pediatrics
April 2015
April 2015
For a number of years, Benchmark has provided quality support
Likes Best
I like the willingness of all the employees that I have dealt with to meet my needs and go the extra step.
Likes Least
My experience with Benchmark has been wonderful. There have been no real issues regarding the product or support.
Recommendations
Service and support are extremely important when selecting a software. In my opinion, I can't imagine anyone would be disappointed with the quality service and support that Benchmark provides.
Terri from Augusta Surgery
Specialty: Surgery
March 2015
March 2015
We have been very pleased with the product as well as the support!
Likes Best
I like the claims processing and follow up on denied claims.
Likes Least
I really can't think of anything that I dislike about Benchmark or their software.
Recommendations
We looked at different systems as you should. Benchmark PM is very easy to use and the cost is reasonable.
Karen from Jonathan D. Allred, M.D.
Specialty: Internal medicine
October 2014
October 2014
Benchmark Systems Practice Management
Likes Best
I like that I do not have to contact them very often. They offer a superior product, making it so that we have more time to focus on patients.
Likes Least
Everything has been positive. Can't think of a negative thing to say about our experiences.
Recommendations
All software has its downfalls and advantages. Explore and find out the strengths before purchasing. Benchmark was a good fit for us.
Perry from Christopher S. Sewell M.D.
Specialty: Family medicine
October 2014
October 2014
Benchmark's a good company
Likes Best
I like the product and the support staff over at Benchmark.
Likes Least
I don't have anything bad to say about the product or the company.
Recommendations
I would recommend this company and their products. They have a great product and a great supporting staff.
Beverly from Stein Orthopedic Associates
Specialty: Orthopedics / sports medicine
October 2014
October 2014
Good experience
Likes Best
Benchmark is always there to meet our needs.
Likes Least
I am neutral. The company's products and services satisfy our needs.
Recommendations
Make sure to weigh the positives and the negatives and to understand the value of the product and services.
Debbie from Family Doctor Clinic
Specialty: Family medicine
October 2014
October 2014
Timely & Quality
Likes Best
I like the timeliness of the service, the fair prices for the quality of the products, and the excellent service.
Likes Least
In all honesty, I have no complaints with the product or the services.
Recommendations
The service means a lot. If you're system is down and you need someone to come out quickly, make sure they're timely.
