Benchmark PM Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Benchmark Systems
Benchmark Systems' suite of healthcare solutions offers clinical, financial and administrative tools for healthcare providers in a variety of specialties. It is suitable for physicians and large group practices and can be installed on a practice’s server or hosted remotely.
Benchmark Systems revenue cycle management (RCM) supports charge entry, claims processing, collections, denial management, posting, coding, credentialing and revenue management. Consulting services and performance reviews are available to assess areas of lost revenue. Patient communication features include a patient portal that gives access to scheduling, patient information, and appointment reminders.
The claims tracking module supports the full claims cycle and can manage c...
161 Reviews of Benchmark Systems
Average User Ratings
Overall
4.75 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
August 2019
Cassie from Aviation & Occupational Medicine
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Antworks PM
I really think this is a great product! Since it is so user friendly and easy to learn it makes training and use super simple! This makes transition for new people quick and training someone on a new part of the system also very easy.
Pros
The product is super user friendly. It is easy to learn and easy to train new users on. With great reports to help provide information to the business office on productivity is an added bonus. We are also able to find anything that has been entered into the system easily with a check and balance system...so errors are found fast and corrected. Great Practice Management software for the cost and versatility!
Cons
The only item that I would prefer all billing areas be under one tab. they are spread throughout the system.
Reasons for Switching to Benchmark Systems
We needed a more versatile product that would cover more than just billing issues
August 2020
Lisa from Advocates for Children
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2020
AntWorks Healthcare Review
We have been with AntWorks (previously Benchmark) since 2010. Prior to that we had 4 different EMRs that did not interface well with a PM system. I would not consider switching to another system now that we are so invested.
Pros
The system is fairly easy to use and interface between practice management software and EHR works well. The support staff is very helpful and quick to respond. The encounters are laid out very logically making chart review easier than other EHRs. I like that the software is web-based allowing me to easily work from anywhere.
Cons
The immunization feature is not user friendly. It does not easily allow correction of errors. We have found it difficult to utilize the tabular report feature. Information is not always accurate. Built in templates are adult based so as a pediatric office we've had to do a lot of templating.
Reasons for Switching to Benchmark Systems
The product we were using became obsolete.
Response from AntWorks
Replied November 2020
We appreciate your review and we are working on our end to continuously improve our processes. We offer an abundance of pre-made templates for various specialties. Though some practices tend to need more customization than others, we do our best to work with each client 1:1 to ensure templates are set up for their practice to run efficiently. We also set up 1:1 training to alleviate the amount of reporting mistakes. Though we know errors happens, we work to ensure our customer support team responds in a timely manner to get things fixed. We appreciate your years of support!
November 2017
Brandon from Brandon M. Lingenfelter, D.O., Ph.D., PLLC
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
2.0
Value for money
1.0
Customer support
2.0
Functionality
2.0
November 2017
User for over a year and complete disappointment
DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service. Training on the system is sub-standard. Currently switching to a new EMR.
Cons
Every question asked is answered with that costs money as the first statement. Very click heavy.
Response from Shelby
Replied February 2018
Dr. Lingenfelter, Thank you for your review. We appreciate your feedback, but are disappointed that we didn't meet your expectations. You are correct that we have a large population of clients in your area and around. We have enjoyed many of those clients for more than a decade. Many of them have multiple products and services with us, including PM, EMR, RCM, and hardware that span across many different specialties. We reviewed all of the work orders associated with your EMR project. We spent just under 30 hours on the project with you and 90% of that being dedicated to the actual implementation, customization, and training of the software. The other 10% was spent installing relevant interfaces and making some additional customization to templates and output, per your requests. That is a relatively standard training outline, especially for someone that is joining an already established practice currently using our EMR so we apologize you still found our software unfitting. As far as being click-heavy, we wish this was brought to our attention so we could have worked to improve this for you. We understand that you have decided to take your practice to another PM and EMR vendor. We are certainly still open to engaging you to discuss any missteps we may have made, any expectations that we didn't meet, and any further feedback you can give. We wish you and your practice well in the future! -The AntWorks Healthcare Team
December 2020
Kaye from Dr. Robert F. Crowell DO
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Best Decision Ever!
Love the software, easy to use and Love the people behind the software. They made a wonderful product and they teach you how to use it easily.
Pros
We were in the market for new software when our old server crashed. I called Antworks and they had me up and running very quickly. Training was very easy and I was pretty much on my own in no time. Whenever I call support they are able to resolve my problem during the same phone call. Absolutely love this company! They have made my life easier!
Cons
Sorry, no cons. Haven't found one yet! Very easy to use and it gives me all that I need for accurate medical billing.
Reasons for Switching to Benchmark Systems
server crashed from power surge
January 2018
Emmett from Healthline Medical Group
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Superb. The support staff at Antworks are fabulous.
I just want to say thanks to the many support team members at AntWorks who I don't get a chance to personally thank. I know that my Emails and Phone Calls get routed by a team of dedicated support staff members at AntWorks who do a lot of the behind the scenes work that I never get to see. It is obvious that AntWorks support is a well-oiled machine managed and run by a terrific group of software developers and engineers. Keep up the great work as we do appreciate your hard work.
Pros
I selected AntWorks because I felt that they were large enough to handle the variety of problems and complexity of the nuances of our practice, but small enough to really care about their clients. AntWorks has time after time delivered a great software product to us and the support has been sensational. As soon as I open a support ticket, I get an Email from from one of the support staff members asking for further information. Then one of his staff members connects to our server and outlines the work that needs to get done if necessary. I'm kept informed of every step along the way to get the problem resolved. I could not ask for a more professional or timely response to my requests. The support staff at Antworks are a pleasure to work with.
