athenaOne vs Crystal Practice Management

RATING:

3.8

(839)

athenaOne has 839 reviews and a rating of 3.77 / 5 stars vs Crystal Practice Management which has 20 reviews and a rating of 4.1 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.8 (839)
4.1 (20)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
3.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
March 26, 2024
September 30, 2021
Pros/Cons
  • Pros

  • Software is user friendly. I appreciate the value of Athena gets paid based on revenue.
  • Mobile app is easy install and it's nice to have pictures of my providers.
  • Cons

  • Running reports if difficult, not a lot of report options. Authorizations are difficult to track.
  • I am hard pressed to find a negative that would dissuade me from purchasing athena all over again.
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  • Pros

  • Also it allows our doctor to go through our notes and see how the patients are doing. The Calendar works great.
  • I think Crystal PM helps us to be concise and accurate when working up a patient. The layout is user friendly.
  • Cons

  • The billing portion of the software can be a little confusing. You can make errors because of the layout.
  • This system would constantly freeze and crash. I would often times lose my work and have been unable to retrieve it.
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Pricing Range
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$
$
$
$
$
Product Demo
Product Screenshot
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421 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos