--- title: "Bookeo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bookeo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bookeo is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/medical/bookeo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Club Management Software](https://www.softwareadvice.com/club-management/) / [Bookeo](https://www.softwareadvice.com/medical/bookeo-profile/) / Bookeo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/bookeo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/bookeo-profile/alternatives/) # Bookeo User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 103 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 59 reviews (57%) - 4 stars: 24 reviews (23%) - 3 stars: 11 reviews (11%) - 2 stars: 5 reviews (5%) - 1 star: 4 reviews (4%) ### Most mentioned pros - Payment features are very convenient for me in receiving payments from my clients i would recommend this system to persons who are in the fitness industry as me. - I have been using Bookeo for about 3 years now and every time I have a question, I am given support promptly with training links and examples. - We investigated tens of other possible platforms and have actually tried to startup in Bokun and FareHarbour, having spends weeks on configuring our tours there, and oh boy: is Bookeo heaven compared to them. ### Most mentioned cons - Bookeo also do not do live one to one demos like most providers and refused all attempts at a phone call to find resolution. - The outdated UI and the lack of support being my main grieves. - They still have refused to help me adjust and the UI is NOT intuitive. ## Bookeo customer reviews Showing reviews 1-25 of 103 (page 1). ### BookeoHHHH! - Overall rating: 5/5 - Reviewer: MICHAEL A. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I definitely LOVE the new dashboard real time updates. It has been a game changer for me. Bookeo is definitely my pick. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the new real time dashboard. It tells me if someone is going to be late or if they rescheduled or cancelled their appointment. #### Cons I am not a huge fan of the social media integrations this year. I think that it distracts us when we are in our workplace. #### Vendor response Hi Michael, Thank you for your review. I’m unclear about the comment regarding social media integration. The system does not include or display any social media content or feeds, and therefore does not distract staff. If you have any questions or need further clarification, please feel free to contact our Support Team. We’d be happy to help. Regards Shannon Replied January 2026 --- ### I like it, but could use a few tweaks. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration #### Cons Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant. #### Reasons for switching to Bookeo Acuity - Only issue: alot of scrolling Square - Just Category Tabs vs collapsible categories, Alot of scrolling, Not a full description of the Services, No feature for add ons within the selected service, Multiple Appointment under 1 name, No deposit option #### Vendor response Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon Replied December 2022 --- ### Incompetent AND rude, now ghosting me entirely. - Overall rating: 2/5 - Reviewer: Jacqueline C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered The UI needs customer perspective. Key rule in UI dev is to use the customer language not the internal language and to test whether your target audience reads it the way you believe they should. If not, that's on you, not the customer. I wanted to put a cap on the total number of guests who can book for any tour. Their internal use of "bookings" refers to an individual customer not the setup of the ops by the customer. They still have refused to help me adjust and the UI is NOT intuitive. I have begged, pleaded, apologized...no luck. "It's on you to figure it out. As we have mentioned a number of times, we have already told you where it is on the management dashboard." etc etc. Rude, infantilizing and btw NOT intuitive, buried under an incomprehensible tab and setting I finally found it (I'm looking for shoes? Oh they're in the vegetables aisle, but you'll have to look under the fruit." REset the total number of guests allowed and guess what. Still allows over booking. AND no one will return ANY email yet. The worst. Ironic they started out as an escape room booking platform. That's truly all I want is to escape. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros Nothing. Nada. Rien. Zip. Zero. Truly abysmal. #### Cons Customer service is only available during Australia business hours. Often hostile and rude "I sent you that answer in a previous email. You can just look it up." Well, I DID search before bothering you and it would've taken less time to resend than to scold...They always choose the latter. Then ghost you. #### Vendor response Hi Jacqueline, After reading your review, I tried to understand what happened. I reviewed all the support tickets you submitted and the responses from our customer support team. I found 8 separate email threads containing numerous messages in which our team detailed the process for adjusting the number of participants permitted on a tour. Our customer support team consistently and repeatedly provided: - Step-by-step instructions on how to change the limit per tour - Screenshots captured from your dashboard, with the clickable buttons marked in red to indicate their positions. - Links to illustrated and detailed tutorials Additionally our support team never used the phrases you quoted in your review. Nothing even similar to that was ever sent by our team in any of our replies. Additionally, you mentioned in your review that customer service is only available during Australian business hours, which is incorrect. We offer customer support around the clock, 24/7. Regards Shannon Replied April 2025 --- ### Bookeo is the most flexible and robust software and an excellent value. - Overall rating: 5/5 - Reviewer: Greg G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Simply put, I'm so pleased that I have found Bookeo. I highly recommend it. There are other softwares that are specifically created for the counseling industry, and I still find that Bookeo is the best value for its extensive capabilities. I could expand my business to several new locations without having to change software. I think that speaks volumes for the software's capabilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I cannot say enough good things about this software. I tend to shop things to death, and Bookeo was head and shoulders above the other options. The customer support is prompt, and clear. The team has been very patient to point me in the right direction when I needed to expand the software's capability for my growing counseling practice. #### Cons Like any software, there is a learning curve on the front end. It took me awhile to get it set up, BUT I can't imagine another software being easier or requiring less time. The software is so robust, and I have yet to come close to using all of its features. #### Reasons for choosing Bookeo Bookeo offered more flexibility at a greater value. #### Reasons for switching to Bookeo Cost, greater flexibility to meet the needs of my practice. #### Vendor response Thank you for the wonderful review, Greg! We are thrilled to know that you are enjoying Bookeo and we are excited to keep working with you. Regards Shannon Replied April 2024 --- ### Very happy customer for over a year! - Overall rating: 5/5 - Reviewer: Stacie S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier! #### Cons Nothing! Everything has worked great for me so far. #### Reasons for choosing Bookeo I liked that I could set everything up myself and use my own external systems. I liked that there was a trial period to try it out and I didn't have to sit through a sales pitch. #### Vendor response Hi Stacie, Thank you for sharing your amazing review of Bookeo. We appreciate you taking the time to share your detailed feedback and comments! We are thrilled to hear you found Bookeo easy to set up, use, and update when needed - and that it makes your life easier. Thank you. Shannon Replied June 2022 --- ### Very basic and no desire to improve - Overall rating: 3/5 - Reviewer: Christine W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration #### Cons You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best. #### Reasons for choosing Bookeo The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration #### Reasons for switching to Bookeo The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration #### Vendor response Hi Christine, Thank you for taking the time to leave a review. I read all the support requests you sent us and the timely replies from our support team. Please note that: - Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API. - The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems. Shannon Replied March 2021 --- ### Book Anytime - Overall rating: 5/5 - Reviewer: Ani P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with what I need it for, plus they have wonderful customer service. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of set up & use. I can charge clients online without wasting time after the session. #### Cons To have more tools available the price increase is too high #### Reasons for switching to Bookeo Because my clients didn't like the appearance. #### Vendor response Thank you so much for this 5-star review, Ani. We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us. Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month. Please do not hesitate to contact us should you need any help. We're here for you anytime. Shannon Replied April 2022 --- ### Bookeo a great booking system - Overall rating: 5/5 - Reviewer: Jenny P. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered It has been great they have been a great help to my tour business. Efficient, capable and prompt in solving any problem that occured. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I must say that this is no reflection on your service which has been fabulous! All of the booking system and user interface was easy to use and there was always very prompt help by email It was a very secure system to use and great value for money for the booking management it provided. #### Cons The only reason I am not using it in the future is because my business is expanding and I will have three websites and multiple tours which I wish to have all on the same system. The system I have chosen has given me a free website free hosting and is offering connection to a choice of 2,400 re-sellers which will expand my business hopefully. otherwise I would not have left Bookeo. #### Vendor response Thank you so much for your kind words, Jenny. We truly appreciate your feedback and are thrilled to hear Bookeo has supported your tour business so well. Congratulations on your expansion! We completely understand your need to manage multiple websites and tours under one system. Just to mention, we do offer a solution designed specifically for multi-branch and multi-website businesses, so we’d be happy to send you more information about this. While we don’t provide free websites or hosting, our plans are highly competitive and transparent. Many platforms that offer “free” websites and hosting offset this with customer commissions, which can reduce your revenue and lead to higher prices for your customers. Wishing you every success with your continued growth, and thank you again for being part of our journey! Regards Shannon Replied February 2026 --- ### Prompt and Detailed Support - Overall rating: 5/5 - Reviewer: Leanne D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Bookeo for about 3 years now and every time I have a question, I am given support promptly with training links and examples. #### Cons Sometimes I wish they could do it for me, but ultimately, I like to learn the settings and I'm proud when I accomplish my goal. #### Vendor response Hi Leanne, Thank you for your continued trust over the past three years. We’re glad our support, tutorials, and examples have been helpful, and we love hearing that you enjoy learning the settings and taking pride in your achievements. We’re always here to help when needed. Shannon Replied December 2025 --- ### User-friendly booking, worth the effort. - Overall rating: 5/5 - Reviewer: Laura A. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very good bang for your buck, once installed was a much easier time dealing with reservations. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This booking and appointment management feature saves me hours a week. Booking is super simple for my guests and I feel secure with current setup. #### Cons Getting started gives a true learning curve and took some time debugging here and there. Otherwise it's good to go. #### Vendor response Hi Laura, thank you for your great review. We're glad to hear that Bookeo is saving you time and providing a smooth experience for your customers: that’s exactly what we aim for. If you ever have suggestions or need assistance, don’t hesitate to reach out. We’re always here to help! Regards Shannon Replied August 2025 --- ### Awesome Bookeo. - Overall rating: 5/5 - Reviewer: Mitchum B. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent product service i would recommend this product to other fitness instructors who i know. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like about Bookeo great system very helpful in helping me structure my fitness and personal training clients and classes. Payment features are very convenient for me in receiving payments from my clients i would recommend this system to persons who are in the fitness industry as me. #### Cons i have no problems with this product service. #### Vendor response Thank you so much for taking the time to leave such a wonderful review, Mitchum! We are thrilled to hear that Bookeo helps you manage your business scheduling and payments. Your kind words serve as a great testament to the effort and commitment we put in our software development and support. If you ever have any questions or need assistance, please do not hesitate to reach out to our Support Team. Regards Shannon Replied February 2025 --- ### We are a medical facility and Bookeo is by far the most versatile solution for running an office! - Overall rating: 5/5 - Reviewer: Rod V. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Everything under the Sun - and it always WORKS! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more! #### Cons I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again! #### Vendor response Hi Rod, Thank you for the totally awesome review! So happy you are pleased with Bookeo and our support. Shannon Replied November 2017 --- ### Appalling customer support - Overall rating: 3/5 - Reviewer: Becky G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Generally good functionality and possibly the best for our purposes, but poor user experience with terrible mobile optimisation. And absolutely horrific customer service. I can't stress the latter enough, and it makes me feel very uncomfortable about dealing with them long term. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros There is plenty of functionality that is helpful when managing a small outdoor adventure company. The ability to list different events, with promotional pricing, and individual messaging etc, is very much appreciated. It's easy to integrate with our Squarespace site, too. #### Cons The main thing that I dislike about Bookeo is their appalling customer service. We are currently in the middle of a situation whereby Bookeo keeps making repeated calls on two of our customers' bank accounts, filing 172 payments in one instance, before the customer was alerted to the fact she had no money left and put a block on her account. Even though this was clearly a business critical issue, I am still (four days later) failing to get any coherent response from Bookeo as to whether the problem has been isolated, and whether a fix has been applied. I have also failed to speak to anyone over the phone, and only receive piecemeal emails from people who are clearly in a different timezone, who are always new to the situation with no prior knowledge of what has come before. The other major 'con' of the software is that is very poorly optimised for mobile interfaces. #### Vendor response Hi Becky, I am sorry to read that you had a bad experience with our customer support. We strive to provide the best customer support to our customers. I reviewed the email thread and our high-level technicians explained to you that the issue was due to a network error, which was later fixed. Also, they explained that the issue only affected your account and no other accounts. I see that you did reply to the email with the explanation, so I believe you have received our answer. We look forward to working with you in the years to come. Regards Shannon Replied August 2019 --- ### our experience has been FANTASTIC - Overall rating: 5/5 - Reviewer: Anthony G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros we’re launching a boat cruise business this season. we used squarespace as a webhost, then completely set up our scheduling app with Acuity, which is the squarespace default scheduling app. it was very much a square peg in a round hole experience, we contorted every possible way to try and make the app work, but it was just not right. we cancelled that, and started over with square appointments, who touted some of the features we couldn’t find in Acuity, but then, when you really got into the details, weren’t applicable. we cancelled that, and started over in fresha, but realized their pricing was ridiculous. finally, we stumbled across bookeo, and the more we delved into your app, the more excited we became. instead of trying to somehow twist your app into letting us offer what we planned, bookeo anticipated every need, and even gave us options we hadn’t yet considered. instead of trying to adjust our business to work around the app, your app actually guided us in the process of launching our new business. your pricing is on point, and we haven’t come across any sneaky pricing tricks, which is a big relief, relative to most of the other apps we’ve tried. everything has been so straightforward, and so user friendly, we haven’t needed support yet. but in the event we do, we got a good feeling we’ll get what we need. thanks for this great app, which has really made a difference in launching our charter cruise business. #### Cons no complaints to date. ipsum lorem ipsum lorem #### Vendor response Hi Anthony, We sincerely appreciate your valuable feedback. We were thrilled to read your glowing review of our booking system. Our team takes immense pride in their work, and we genuinely hope that it aids all our customers in smoothly managing and grow their business. Your feedback has shown us that we are on the right track, and we are truly grateful for your support. Please do not hesitate to contact our support team if you need assistance! Cheers Shannon Replied June 2024 --- ### Happy customer for 7+ years - Overall rating: 5/5 - Reviewer: David W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used the Bookeo booking platform for 7+ years. I operate a Segway Tour business, and this product does what I want it to do. It saves a significant amount of time as customers can complete their reservation online. Our sales and advance bookings increased significantly once we started using this product. When looking for a booking platform, I wanted one that DID NOT charge the customer a fee to make a reservation. I don't feel that a customer should have to pay an additional fee to do business with you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is fairly easy to set up. The cost is very reasonable. The monthly flat fee has not increased in 7 years. The customer support is all online, but the response time is fast. This booking platform meets all of the needs of my small tour business. Changes to tour schedules and other revisions can be made quickly and easily. The developer continues to add capabilities and features at no additional cost. The customer is not charged a fee or percentage of the cost to make a reservation. #### Cons There are some minor design changes that could improve the booking process from the consumer side. I would like to see some additional reporting features (eg. Charts showing which tour times are most popular for given months). #### Vendor response Thank you for writing this amazing review, David. It's always been a pleasure working with you and your team. We agree, customers should not pay a fee to the booking system to make a booking. If there's ever anything we can help with in the future, you know we're always here. Thanks again Shannon Replied January 2019 --- ### Decent software that could offer more features - Overall rating: 4/5 - Reviewer: Tami O. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s fairly good software, but there is always room for improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options. #### Cons We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people. #### Reasons for choosing Bookeo Features, passing fees on to customers #### Vendor response Hi Tami, thank you for taking the time to write this review about Bookeo and how it can benefit escape rooms. We also appreciate you choosing Bookeo not only for its features, but also for its pricing model. Unlike some of our competitors, Bookeo does not charge fees to your customers. We only charge a low monthly fee. If you have any questions or need assistance, please do not hesitate to contact us. Cheers Shannon Replied October 2020 --- ### You do not have to look for another booking software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Keeping track of my tour activities #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bookeo is really a great software. In no time you will be able to put your tours online for booking. Great customer support via email. #### Cons It would be nice to have a customer phone number you can call if you need and answer right away, however that is just a minor thing. #### Vendor response Hi, thank you for the great review. If there's ever anything we can help with, please don't hesitate to reach out. Thanks again. Shannon Replied April 2018 --- ### Does the job, but could it do better - Overall rating: 4/5 - Reviewer: Sharni V. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you book any kind of classes, this software does the job. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Manages multiple teachers and rooms/resources. Mostly easy to use Accessible from anywhere Can integrate into any site Takes payment for you. #### Cons Would be good to have a calendar format. You cant show the public the google calendar as it shows private info. I have had this software for over 5 years, and only seen one or two improvements. There are features it could do with but they do not seem to be working on it. Given that it is a subscription model, one would expect the software to be improved upon regularity. Back end could be friendlier. Not as mobile friendly as it could be. Takes a bit to teach staff how to find classes and create bookings in store. --- ### Bookeo for Customer - Overall rating: 4/5 - Reviewer: Sean McCoy M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The administrative side of bookeo is great! Very easy to navigate for our side. Everything is on a thin list, and it's easy to search for things. #### Cons The customer side of bookeo is a little less clear. Customers will often select the wrong date. #### Vendor response Sean, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. There are a few settings that you can change in your account to solve the issue you reported. I will ask one of our technicians to send you an email about this. Never hesitate to reach out with any questions or suggestions! Thanks again, Shannon Replied January 2019 --- ### In love with Bookeo - Overall rating: 5/5 - Reviewer: Kelly B. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered THANK YOU BOOKEO!! After over 5 months of searching for a registration system, we finally found exactly what we needed with Bookeo. This system is easy to use for both the end user as well as administrators. The demo is seamless and allows for testing of all features ~ in fact the demo for the end user was so good that I signed up for a paid account before I even saw the admin side or spoke with anyone at Bookeo. It's that good. Once I got into the admin screens to begin setting up my system ~ I knew this was the system I had been searching for. Bookeo was the only product out there that had everything we were looking for in a registration system: flexibility in class scheduling, ease of use for the student, mobile-responsive, gift cards, multi pass packages, promotions, Mail Chimp integration, Stripe integration, and more - it just does absolutely everything we need! And the setup was so intuitive!! There was no waiting to meet with a "trainer" to begin setup, it's just so easy. All you have to do is know how to read. One of the BEST things about Bookeo is their customer service. I had many questions in our unique setup, and they answered every one of them within about an hour or less, and they answered them with actual answers that helped me accomplish what I needed to do. They solved everything I threw at them, expect for one minor thing. I cannot say enough good things about them. Oh! And their pricing is perfectly affordable. No hidden or extra costs, just one monthly fee based on a generous tier of registrations each month. Our students love it too. They love that it's so quick and easy to register for classes! And finally, I loved that I didn't have to wait to speak with anyone to get set up and begin using this brilliant product. Stop looking, get Bookeo. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Hi Kelly, thank you for the awesome review!! We are so happy that you love Bookeo, all its great features and the Technical Support! If you have any questions, please don't hesitate to contact us -anytime. Alice Replied April 2016 --- ### Poor Experience with Bookeo - Overall rating: 2/5 - Reviewer: Mardi N. - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered I was a customer of Bookeo for about two months. During that time, I received horrible customer service. They would only answer questions via email. When they did return an email, your questions was never fully addressed. They claim the software is easy to set-up, it is not. Since they will not talk to you on the phone you are forced into paying hundreds of dollars for their set up service. If it is that hard to establish a new relationship with Bookeo, I sure wasn't willing to become dependent on their software just to receive the same treatment in the coming years. Canceling my subscription was a great decision and I found a much better product that is more flexible. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros it looked professional on the surface #### Cons customer support #### Vendor response Hi Mardi, I am sorry to read that you did not have a good experience with our technical support team. We strive to offer excellent support, and reply quickly to all the inquires. I reviewed all the support requests you sent us, and you never explained what you were trying to set up in your account or what was not working. Without this information, our Technical Support Team won¿t be able to help you with your inquiry. Also, we never sent you a quote for our set up service, as we never received the set-up questionnaire back from you. So, I am not sure what you are referring to in your review. If you decide to give Bookeo another try, you can sign up for a new 30-day free trial here: signup.bookeo.com As you know, all features are enabled during the free trial and no credit card is required to set up the account. In addition to this, we also offer a 30-day money back guarantee. Regards Alice Replied March 2017 --- ### Real good and easy. At the beginning it takes a bit to get used to it , but it is so worth it! - Overall rating: 5/5 - Reviewer: Asma B. - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered No more hassle with access sheets .I gained time and money. it is all in one place now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -very easy to use -access to the help functions and staff. They are always helpful and answer very fast. -manages all my customers and payments and courses -easy to create and update new courses -has plenty and plenty of functionalities that I chose or not to use. -price is very reasonable comparing to other alike #### Cons -I wish it had more functionalities for one on one tutoring businesses. - every 2 year I would have to download my data cause it gets deleted, not the customers database though. #### Vendor response Hi Asma, Thank you for the review! Happy to see you are enjoying the software. We strive to make a product that is great and easy to understand and use. Sarah Replied October 2017 --- ### Just a huge thank you to Bookeo! We have been with you since 2012 and have been nothing but satisfied. - Overall rating: 5/5 - Reviewer: Daniel M. - Industry: Events Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Business has increased. Bookings come in at all hours of the day. No need to man phones 24/7. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints! #### Vendor response Hi Daniel, Thank you for the review! Happy to see you are enjoying the software and that it has helped you increase your sales. Shannon Replied October 2017 --- ### Review on Bookeo - Overall rating: 5/5 - Reviewer: Émilie d. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall easy to use. Custumer's service really fast to respond and every time resolved the problem with courtesy. That's principally why I write the review today. #### Cons A lot of functionality but that's ok. It would be nice if it was offered in french. #### Vendor response Émilie, thank you for the great review! Please note that Bookeo is fully translated into French and we also have French speaking customer support agents. Never hesitate to reach out with any questions or suggestions! Thanks again, Shannon Replied October 2018 --- ### I use Bookeo for trail ride bookings for my horse riding tours - Overall rating: 4/5 - Reviewer: Gail S. - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered It saves me a great deal of time making bookings, as customers can do this themselves. Having a payment facility is great as I have a lot fewer "no shows" as patrons have paid for the experience in advance. My customers like it because they don't have to wait for me to answer an email or return a phone call. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case. #### Cons I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with. #### Vendor response Hi Gail, thank you for the great review! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Thanks again, Shannon Replied June 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/bookeo-profile/reviews/?page=2) --- Bookeo Reviews, Pros and Cons - 2026 Software Advice