About CentralReach

CentralReach is an EMR, practice management, and clinical platform for Applied Behavior Analysis (ABA) therapy providers who treat autism and related disorders. The web-based, HIPAA compliant system integrates workflows such as scheduling, billing, claims management, clinical data collection, clinical programming, progress monitoring, and more. Additional solutions include precision teaching, a staff training and learning management system, managed billing services, and business intelligence solutions.

CentralReach streamlines front desk and back-office administrative tasks. Smart scheduling integrations help maximize authorized treatment hours and prepare for successful billing. Integrated billing functionality includes claim scrubbing, an integrated electro...


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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

74 Reviews of CentralReach

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(46)

46

4 stars

(25)

25

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 74 results

February 2020

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

5.0

February 2020

Central Reach as a Behavioral Therapist

This is very handy and convenient. I dont have to worry about much other than focusing on my client and running trials. It can take a while to get use to. There is a ticket section to get assistance from the IT team for Central Reach but it takes a while to get a response to your ticket. Most thing HR could help me with. It also took a lot longer to get the flow of the trials without paper. You can only see 2-3 trials on the screen at once, so there is a lot of scrolling if your client has many trials. During this time of trying to find the trial you are working on, your client has now eloped. It's a balancing act, but it should only take a few weeks to find your groove.

Pros

Auto charting No need to calculate Easy access from your phone or computer Auto time tracking Option to specify what method was used during that specific trial (ie. errorless correction) Live sessions can be viewed by multiple people at the same time whether in session with you or not.

Cons

Glitches a lot When using the app on the phone I would try to scroll through the screen info or stat sheet and instead of scrolling it would initiate a page reload. This would wipe out all notes I had entered on my end session form.

October 2019

Veronica from Brighter Days ABA

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Central Reach vs Kareo

Pros

I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.

Cons

The meta data does not always pull into a report.

August 2020

Alissa from BTBH

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Central reach for an ABA company

I love being able to have my schedule and sessions notes in one place. Our company is able to calculate hours worked through this site.

Pros

Have all staff and client schedules through computer. Session notes can be done through this software and sent to insurance companies. There are a lot of tutorials for this software.

Cons

They conduct a lot of maintenance and updates. Sometimes the site is down or not able to be accessed. When things are updated and changed, it takes a while for everyone to learn and get used to. Very confusing at first, but now that I am used to it, I love it.

April 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

April 2020

Total Lack of Sales Integrity

I very much regret this purchase and am even considering making a switch AGAIN despite the high switching costs. I had a good customer success lead but she couldn't do anything to help the fact that we had a sales rep who over promised and could not deliver.

Pros

Clean interface, customized forms. Pricing is okay.

Cons

I finally have to review this because I am so frustrated with this software! So much was promised during the sales process and once we were well into implementation, one by one these things were denied. Additionally, as soon as you "go live" you are directed to use the support ticket function for any questions or issues, and they direct everything to an Ideas Portal which is not maintained.

Reasons for Choosing CentralReach

False promises made during the sales process.

October 2019

Amarilys from AMA Behavioral Consulting, LLC

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Learning curve required but excellent product

Central Reach customer service team is great! They respond within 24 hours and always have great recommendations.

Pros

Once the system is set up as desired, it makes data collection and admin duties flawless.

Cons

It does take about a month give or take to go through the training and set the system as you desire.

Reasons for Choosing CentralReach

As a small business owner, I preferred to pay one price per user as opposed to per client. They offered incredible features like having a comprehensive calendar/appointment set up, timesheets, billing and great support.